scholarly journals Health Consumer Expectations and Perception of Quality Care Services at Primary Health Care Level in Nigeria

2019 ◽  
Vol 18 (01) ◽  
pp. 47-54
2021 ◽  
Vol 3 (2) ◽  
Author(s):  
Mohammed Saka ◽  
Tanimola Akande ◽  
Aishat Saka ◽  
Hassan Oloyede

The success of universal coverage of health at primary health care level depends on patient’s perceptions or judgment on quality products and service rendered by the health personnel in the hospitals. Quality of health care services can be determined by gap between perception of what is offered in term of services and expectation from the health consumers. The study examined the expectations of health consumers and perception used in judging the quality of health care services at the primary health care level. A cross-sectional study was carried out among randomly selected health consumers that had received health care services in the hospitals designated as primary health care facilities in Kwara State Nigeria. Overall health consumers’ means score expectations was 6.57 while perception was 5.80. Though was high in favour of females with no statistical significant difference. However, correlation test revealed significant association in socio-demographic variables such as age, occupation and educational status. Conversely, relationship was inverse in terms of increase in education attainment with lower perception value (p<0.001). Expectation-perception gap was a major determinant of quality of health care services at primary health care levels. Significant relationship occurred between heath consumer’s age, occupation, educational status and overall expectation-perception of quality health care received. It is recommended that hospital management need to monitor the link between the expectations including perception of services received by patients for quality improvement at primary health care level.


2014 ◽  
Vol 20 (6) ◽  
pp. 300-306 ◽  
Author(s):  
Leigh Biagio ◽  
De Wet Swanepoel ◽  
Claude Laurent ◽  
Thorbjörn Lundberg

2009 ◽  
Vol 15 (2) ◽  
pp. 443-450 ◽  
Author(s):  
A.A. Mahfouz ◽  
I. Abdel Moneim ◽  
M.Y. Khan ◽  
A.A. Daffalla ◽  
M.M. Diab ◽  
...  

2020 ◽  
pp. 859-865 ◽  
Author(s):  
Mutumba Songiso ◽  
Leeya F. Pinder ◽  
Jabulani Munalula ◽  
Anna Cabanes ◽  
Sarah Rayne ◽  
...  

PURPOSE In Zambia, more than two-thirds of female patients with breast cancer present with late-stage disease, leading to high mortality rates. Most of the underlying causes are associated with delays in symptom recognition and diagnosis. By implementing breast care specialty services at the primary health care level, we hypothesized that some of the delays could be minimized. METHODS In March 2018, we established a breast care specialty clinic for women with symptomatic disease within 1 of the 5 district hospitals in Lusaka. The clinic offers breast self-awareness education, clinical breast examination, breast ultrasound, ultrasound-guided breast biopsy, surgery, referral for chemoradiation, follow-up care, and electronic medical records. RESULTS Between March 2018 and April 2019, of 1,790 symptomatic women who presented to the clinic, 176 (10%) had clinical and/or ultrasound indications for histologic evaluation. Biopsy specimens were obtained using ultrasound-guided core-needle procedures, all of which were performed on the same day as the initial visit. Of the 176 women who underwent biopsy, 112 (64%) had pathologic findings compatible with a primary breast cancer, and of these, 42 (37%) were early-stage (stage I/II) disease. Surgery for early-stage cancers was performed at the district hospital within 2 weeks of the time of definitive pathologic diagnosis. Patients with advanced disease were referred to the national cancer center for multimodality therapy, within a similar time frame. CONCLUSION Breast care specialty services for symptomatic women were established in a district-level hospital in a resource-constrained setting in Africa. As a result, the following time intervals were minimized: initial presentation and performance of clinical diagnostics; receipt of a definitive pathologic diagnosis and initiation of surgery; receipt of a definitive pathologic diagnosis and referral.


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