Service Quality and Motor Carrier Costs: An Empirical Analysis

1995 ◽  
Vol 77 (3) ◽  
pp. 499 ◽  
Author(s):  
W. Bruce Allen ◽  
Dong Liu
Keyword(s):  
Service Quality ◽  
Empirical Analysis ◽  
Motor Carrier

Empirical Analysis of Express Service Quality Based on Fuzzy Comprehensive Evaluation

2011 ◽  
Vol 121-126 ◽  
pp. 4456-4460
Author(s):  
Xin Fan ◽  
Meng Yao Zheng
Keyword(s):  
Service Quality ◽  
Empirical Analysis ◽  
Evaluation System ◽  
Comprehensive Evaluation ◽  
Fuzzy Comprehensive Evaluation ◽  
Scale Theory ◽  
Logistics Service ◽  
Object Of Study ◽  
Logistics Service Quality ◽  
The Empirical Analysis

Logistics service quality, as the core of logistics management, how to define and evaluate it accurately and rationally is important for logistics enterprises to establish and enhance the competitive advantage. This dissertation has an eye to large matters, but starts working on small ones. We choose express delivery as the breakthrough points, target university students as the object of study, and revolve around the satisfaction of customers and their perception of the reliability, responsiveness, assurance, empathy and tangibles of logistics service they receive. In the light of the international theoretical findings, we create a comprehensive evaluation system of logistics service quality of a definite segment market. In the empirical analysis, the questionnaire is designed using Likert scale theory, and then we made a comprehensive evaluation in terms of the collected data based on fuzzy comprehensive evaluation. Eventually, as against the result of the empirical analysis, we present several concrete proposals for improvement.

scholarly journals An Empirical Analysis on the Service Quality of the National Library of Korea and Its Effect

2008 ◽  
Vol 42 (1) ◽  
pp. 295-311 ◽  
Author(s):  
Sang-Il Han ◽  
Young-Jea Kim ◽  
Pyeong-Jun Yu ◽  
Deuk-Jong Bae
Keyword(s):  
Service Quality ◽  
Empirical Analysis ◽  
National Library

Empirical Analysis of Service Quality of Mobile App Based on O2O: Focused on Delivery App

2019 ◽  
Vol 34 (1) ◽  
pp. 171-194
Author(s):  
Jae－Hwan Seok ◽  
Seok－Hwan Moon ◽  
Ryun－Il Gwon
Keyword(s):  
Service Quality ◽  
Empirical Analysis ◽  
Mobile App

Segmented Service Quality Audit (SSQA) for Banks: An Empirical Analysis

1999 ◽  
Author(s):  
Ashok Thampy ◽  
Thevarkalathil R. Madanmohan
Keyword(s):  
Service Quality ◽  
Empirical Analysis ◽  
Quality Audit
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