Evaluation Model Construction and Empirical Analysis of Rural E-Commerce Logistics Service Quality

2020 ◽  
pp. 28-34
Author(s):  
Yulin Luo ◽  
Yuehua Bai
Keyword(s):  
Service Quality ◽  
Empirical Analysis ◽  
Evaluation Model ◽  
Model Construction ◽  
Logistics Service ◽  
Logistics Service Quality

Empirical Analysis of Express Service Quality Based on Fuzzy Comprehensive Evaluation

2011 ◽  
Vol 121-126 ◽  
pp. 4456-4460
Author(s):  
Xin Fan ◽  
Meng Yao Zheng
Keyword(s):  
Service Quality ◽  
Empirical Analysis ◽  
Evaluation System ◽  
Comprehensive Evaluation ◽  
Fuzzy Comprehensive Evaluation ◽  
Scale Theory ◽  
Logistics Service ◽  
Object Of Study ◽  
Logistics Service Quality ◽  
The Empirical Analysis

Logistics service quality, as the core of logistics management, how to define and evaluate it accurately and rationally is important for logistics enterprises to establish and enhance the competitive advantage. This dissertation has an eye to large matters, but starts working on small ones. We choose express delivery as the breakthrough points, target university students as the object of study, and revolve around the satisfaction of customers and their perception of the reliability, responsiveness, assurance, empathy and tangibles of logistics service they receive. In the light of the international theoretical findings, we create a comprehensive evaluation system of logistics service quality of a definite segment market. In the empirical analysis, the questionnaire is designed using Likert scale theory, and then we made a comprehensive evaluation in terms of the collected data based on fuzzy comprehensive evaluation. Eventually, as against the result of the empirical analysis, we present several concrete proposals for improvement.

scholarly journals Logistics service quality: a new way to loyalty

2008 ◽  
Vol 108 (5) ◽  
pp. 650-668 ◽  
Author(s):  
Irene Gil Saura ◽  
David Servera Francés ◽  
Gloria Berenguer Contrí ◽  
María Fuentes Blasco
Keyword(s):  
Service Quality ◽  
Logistics Service ◽  
Logistics Service Quality

Research on Energy Logistics Service Quality Management Implications to Sustainable Development

2014 ◽  
Vol 986-987 ◽  
pp. 479-482
Author(s):  
Fang Xu Han ◽  
Chun Fa Li ◽  
Qi Qi Yang
Keyword(s):  
Sustainable Development ◽  
Service Quality ◽  
Energy Distribution ◽  
Delivery Time ◽  
Research Model ◽  
Positive Effects ◽  
Logistics Service ◽  
Energy Delivery ◽  
Time Accuracy ◽  
Logistics Service Quality

Analyzed about the present situation of energy logistics service quality, and combined with related literature at home and abroad, select “energy logistics tracking information timeliness”, “accuracy of energy logistics tracking information”, ”energy delivery time accuracy”, “energy distribution accuracy “, “energy integrity “, “error handling” six elements as a measure factors of the energy logistics service quality, establish research model. Through questionnaire investigation and quantitative analysis verify this research model. The Conclusions: energy distribution of accuracy have significant positive effects on sustainable development, and influence degree; Energy delivery time accuracy, integrity have significant positive effects on sustainable development, but the impact is relatively small; While energy logistics tracking information timeliness, accuracy and error of energy logistics tracking information treatment had no significant influence to the sustainable development of economy and society. Energy logistics is an important part of the logistics industry, also is an important support of economic society and people's life. Improve the quality of energy logistics service, to play an important role in promoting sustainable development.

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