Exploring the Data Processing Practices of Cloud ERP—A Case Study

2019 ◽  
Vol 17 (1) ◽  
pp. 63-70 ◽  
Author(s):  
Lei Gao
Keyword(s):  
Data Processing ◽  
Enterprise Resource Planning ◽  
Data Security ◽  
Resource Planning ◽  
Erp Systems ◽  
Case Study Method ◽  
Data Confidentiality ◽  
Data Retention ◽  
Data Process

ABSTRACT Although cloud enterprise resource planning (ERP) systems are becoming popular, there are still firms that have yet to migrate to the cloud because of data confidentiality and data security concerns. Firms that plan to adopt cloud ERP systems are expected to first understand cloud ERP's data processing practices. This study proposes a case study method with a systematic content analysis of cloud ERP providers' data processing agreements. The study will explore the data disclosure, data security, data sub-processing, and data retention and deletion practices of cloud ERP providers. In addition, this study investigates the linguistic characteristics of cloud ERP providers' data processing agreements including readability, litigious language, and uncertainty language. The findings of this study can help organizations to have a better understanding of the data process practices of cloud ERP providers, as well as the shared responsibilities between cloud ERP providers and users in maintaining data security.

Exploring the Data Processing Practices of Cloud ERP - A Case Study

2019 ◽  
pp. 0000-0000
Author(s):  
Lei Gao
Keyword(s):  
Data Processing ◽  
Enterprise Resource Planning ◽  
Data Security ◽  
Resource Planning ◽  
Erp Systems ◽  
Case Study Method ◽  
Data Confidentiality ◽  
Data Retention ◽  
Data Process

Although cloud Enterprise Resource Planning (ERP) systems are becoming popular, there are still firms that are yet to migrate to the cloud because of data confidentiality and data security concerns. Firms that plan to adopt cloud ERP systems are expected to first understand cloud ERP's data processing practices. This study proposes a case study method with a systematic content analysis of cloud ERP providers' data processing agreements. The study will explore the data disclosure, data security, data sub-processing, and data retention and deletion practices of cloud ERP providers. In addition, this study investigates the linguistic characteristics of cloud ERP providers' data processing agreements, including readability, litigious language, and uncertainty language. The findings of this study can help organizations to have a better understanding of the data process practices of cloud ERP providers, as well as the shared responsibilities between cloud ERP providers and users in maintaining data security.

A Post-Implementation Case Study and Review of Enterprise Resource Planning (ERP) Implementations

2010 ◽  
pp. 1-20 ◽  
Author(s):  
Joseph R. Muscatello ◽  
Diane H. Parente
Keyword(s):  
Enterprise Resource Planning ◽  
Research Effort ◽  
Resource Planning ◽  
Research Review ◽  
Erp Systems ◽  
Case Study Methodology ◽  
Erp System ◽  
Qualitative Research Design ◽  
Study Methodology

Enterprise resource planning (ERP) systems, if implemented correctly, have shown that a firm can gain strategic and tactical advantages over their competition who do not implement such systems. However, with failure rates estimated to be as high as 50% of all ERP implementations, companies can be negatively impacted by a poorly performing ERP system. The research on ERP has focused on events leading to the selection, evaluation, and implementation of the ERP system. The intent of this updated research effort is to capture new theories that can help practitioners successfully manage ERP systems by performing a post-ERP implementation examination of eight corporations and a pertinent research review. This chapter is based on a qualitative research design involving case-study methodology. The propositions derived from the case study form a broad set of considerations that influence the success of an ERP system.

ERP Systems in Hospitals

2010 ◽  
Vol 3 (4) ◽  
pp. 34-50 ◽  
Author(s):  
Bernabé Escobar-Pérez ◽  
Tomás Escobar-Rodríguez ◽  
Pedro Monge-Lozano
Keyword(s):  
Qualitative Research ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Erp Systems ◽  
Erp System ◽  
Independent Information ◽  
Systems And Control ◽  
Different Types ◽  
And Control

Enterprise Resource Planning (ERP) systems integrate information from different departments in one common database for an entire organization. They have demonstrated their efficacy in a number of companies of different types. However, a problem arises in organizations with highly differentiated cultural areas; often such areas have traditionally had independent information systems and control over the interests of their area, such as hospitals. This case study analyzes the process of an ERP system implementation in a hospital. The study’s objective is to identify, by means of this qualitative research technique, the principal technological objectives that were set in the process of implementation, which of those objectives were achieved, and the deficiencies that have subsequently become evident.

Advantages, Limitations, and Solutions in the Use of ERP Systems

2013 ◽  
pp. 665-674
Author(s):  
Paula Serdeira Azevedo ◽  
Mário Romão ◽  
Efigénio Rebelo
Keyword(s):  
Decision Making ◽  
Enterprise Resource Planning ◽  
Hospitality Industry ◽  
Resource Planning ◽  
Erp Systems ◽  
Heterogeneous Information ◽  
Industry Sector ◽  
Information Spread ◽  
The Right

Enterprise Resource Planning (ERP) systems have emerged as solutions oriented to manage organizations’ resources in an integrated way. They allow the automation of department activities, make information available to users at the right time, and support more accurately their decision-making needs. However, although the implementation of these systems has brought considerable benefits to users, they do not cover all processes from all industries. Many organizations have recognized this limitation and consequently felt the need to implement specific solutions to their industry, sector, or line of business. From the collected case study business drivers and objectives, the authors analyze the advantages and limitations of ERP Systems in the hospitality industry in order to understand how this industry uses ERP Systems and solves the challenge of integrating information spread through several heterogeneous information systems.

Exploring An Alternative Method of Evaluating the Effects of Erp: A Multiple Case Study

2009 ◽  
Vol 24 (3) ◽  
pp. 251-268 ◽  
Author(s):  
Sylvestre Uwizeyemungu ◽  
Louis Raymond
Keyword(s):  
Organizational Performance ◽  
Enterprise Resource Planning ◽  
Organizational Context ◽  
Business Processes ◽  
Evaluation Method ◽  
Resource Planning ◽  
Point Of View ◽  
Erp Systems ◽  
Erp System

Previous research has already established that compared to other types of investments, information technology (IT) investments are insufficiently or not at all evaluated. This can be partly explained by the lack of adequate IT evaluation methods and tools. In the case of enterprise resource planning (ERP) systems whose effects on organizational processes and performance are intrinsically profound and wide-ranging compared to those of traditional IT limited to some spheres of organization, evaluation activities may be an issue of great concern. This study thus aims to propose and test an alternative evaluation method adaptable to the organizational context, making it possible to measure the contribution of an ERP system to organizational performance in all its aspects. Combining a process-based model and a scorecard model, the proposed method was first designed from a review of information systems evaluation literature. It has then been validated and refined through a multi-case study of manufacturing firms: an in-depth pilot case study was conducted, and thereafter the study was replicated on two other cases. Results show that the method proposed here enables organizations to determine the extent to which the firm's operational and overall performance has been impacted by the adoption and use of ERP systems, through the automational, informational, and transformational effects of ERP on their business processes. From a practical point of view, three contributions must be mentioned: the proposed method allows for a strong contextualization of its application, it is action-oriented, and it allows comparison across organizations even though organizational contexts may totally differ.

Capturing Users' Tacit Knowledge in ERP Implementation: An Exploratory Multi-Site Case Study

2007 ◽  
Vol 06 (01) ◽  
pp. 9-23 ◽  
Author(s):  
Ramaraj Palanisamy
Keyword(s):  
Tacit Knowledge ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Lessons Learned ◽  
Erp Systems ◽  
Structured Interviews ◽  
Erp Implementation ◽  
Case Study Methodology ◽  
Implementation Team

This study examines capturing users' tacit knowledge in enterprise resource planning (ERP) systems. To mitigate the risks in implementing ERP systems, a knowledge based approach is followed. The ERP implementation team depends upon users for their knowledge to understand the business rules and processes required for the ERP systems. The value of ERP implementation is increased when users' tacit knowledge has been integrated into ERP systems. This paper attempts to understand how Canadian organisations are capturing the users' tacit knowledge in ERP implementation. A case study methodology is followed to accomplish the research objective. Three organisations from telecommunication, government, and retail sectors participated in the study. For data collection, semi-structured interviews were conducted with four to six respondents from each firm. The findings about tacit knowledge sharing in three firms that have implemented ERP systems are presented. The findings are categorised as follows: ERP adoption by all three firms, implemented ERP modules, users' tacit knowledge capturing and conversion, activities and approaches, users' tacit knowledge for interim modification and post-implementation. The lessons learned are given by presenting a cross-comparison of three case studies.

Benefits and Value of Investments in Information Systems

2017 ◽  
pp. 251-262
Author(s):  
Paula Serdeira Azevedo ◽  
Carlos Azevedo ◽  
Mário Romão
Keyword(s):  
Information Systems ◽  
Enterprise Resource Planning ◽  
Return On Investment ◽  
Hospitality Industry ◽  
Business Processes ◽  
Resource Planning ◽  
Erp Systems ◽  
Intangible Benefits ◽  
Expected Benefits

Organisations constantly have to address the problem of identifying tangible and intangible benefits that can be achieved in result of investments made in Information Systems/Information Technology (IS/IT). This paper has the objective of approaching the problem in the perspective and context of Enterprise Resource Planning (ERP) systems in the Hospitality Industry. It focuses on implementation project strategies, namely in the particular and relevant aspects of their return on investment as well as benefits expected and delivered. When an organisation is confronted with the question of knowing if a certain investment in IS/IT may obtain a considered positive financial revenue, and if that investment means valuable benefits for the business, the answer is often far from being conclusive. Projects are often implemented on-time, on-budget and are technically appropriate, nevertheless the expected benefits are not achieved. This paper seeks to answer these questions in the context of ERP systems, in particular in the sector of hospitality industry, through a case study developed in Portugal. The investigation was developed on a group of hotel units, held by a Portuguese company, for which ERP meant an opportunity to harmonize and improve business processes.

Implementation of Enterprise Resource Planning (ERP) Systems

2011 ◽  
pp. 1-19 ◽  
Author(s):  
Girish H. Subramanian ◽  
Christopher S. Hoffer
Keyword(s):  
Enterprise Resource Planning ◽  
Qualitative Interviews ◽  
Resource Planning ◽  
Erp Systems ◽  
Erp Implementation ◽  
Research Issues ◽  
Business Information Systems ◽  
Positive Feeling ◽  
Business Information

Enterprise resource planning (ERP) systems are a growing area of research in business information systems. The primary purpose of this research is to review the literature on ERP implementation and to present results of a case study on ERP implementation. An exploratory case study was conducted to study these research issues. The case study consisted of a survey and interview of 25 employees at one organization. The results provide data analysis findings from the survey and qualitative findings from the interview. Using this case study, the chapter indicates the presence of four phases in ERP implementation through the support from qualitative interviews. Using t-tests, the results confirm the presence of a positive feeling of users toward the four ERP implementation phases.

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