scholarly journals Understanding Factors that Influence Information System Effectiveness in Higher Education

2021 ◽  
Author(s):  
Cory A. Campbell ◽  
Timothy J. Fogarty
Keyword(s):  
Higher Education ◽  
Enterprise Resource Planning ◽  
Organizational Support ◽  
Information Quality ◽  
Resource Planning ◽  
General Information ◽  
Business Analytics ◽  
The Us ◽  
Systems Quality ◽  
Using Data

Facing a more competitive environment, institutions in the higher education sector increasing deploy Enterprise Resource Planning (ERP) systems to facilitate better decision-making. Of more recent origin, business analytics approaches are supplementing this technology. However, based on anecdotal accounts, many of these organizations have not reaped the advantages that were sought from these advances. The current research explores this conundrum by proposing and testing a model of perceived ERP effectiveness. Using data collected in a survey of colleges in the US, the results show that although distinctions between information quality and systems quality tend not to be made, overall perceived input quality is associated with ERP effectiveness. ERP effectiveness is only indirectly effected by general information technology competence. Here, perceived organizational support exists as an important mediating construct but business analytics are not perceived to play a consequential role.

Evaluating the impact of ERP systems in higher education

2015 ◽  
Vol 32 (1) ◽  
pp. 45-64 ◽  
Author(s):  
Ahed Abugabah ◽  
Louis Sanzogni ◽  
Osama Alfarraj
Keyword(s):  
Higher Education ◽  
Enterprise Resource Planning ◽  
Information Quality ◽  
Resource Planning ◽  
Quantitative Methodology ◽  
System Quality ◽  
Erp Systems ◽  
User Characteristics ◽  
Content Type ◽  
The Impact

Purpose – The purpose of this paper is to evaluate the impacts of enterprise resource planning (ERP) systems on user performance (UP) in higher education institutions with a view to better understanding the ERP phenomenon in these institutions, and to determine whether or not these systems work well in such a complex environment. Design/methodology/approach – A quantitative methodology was used in this study and data were collected by means of a written questionnaire. Measurement items used in the operationalization of the study instrument were adopted from relevant prior research. Findings – The findings indicated that system quality, task technology fit and information quality are the most important factors that lead to better end UP. The provides evidence of the appropriateness of extending IS models as a useful way to give more powerful insights into user aspects and system impact. Research limitations/implications – Although the study factors explained a large portion of the variance in UP, there is a part of the variance that still remains unexplained. Practical implications – Vendors and designers must consider user needs and concerns in the design of ERP packages. Understanding user characteristics and their interaction will lead to better benefits. For example, if ERP users are predominantly individuals with little computer experience, the system designers should invest more in making the systems easier to use to facilitate more system impacts and benefits. Originality/value – There has been a general lack of awareness about the importance of evaluating ERP systems from a user perspective. Rather, the main focus of previous studies was either on critical factors and implementation issues and/or on user acceptance and satisfaction. This study underscores the importance of this issue and presents some insights into the benefits of ERP systems in higher education by taking lessons from IS theory in general.

scholarly journals Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, And Service Quality

2020 ◽  
Vol 10 (1) ◽  
pp. 282-293
Author(s):  
Ford Lumban Gaol ◽  
Intan Puryasana ◽  
Tokuro Matsuo
Keyword(s):  
Service Quality ◽  
Enterprise Resource Planning ◽  
Information Quality ◽  
Resource Planning ◽  
System Quality ◽  
Erp System ◽  
Implementation Team ◽  
Chemical Company ◽  
Chemical Companies ◽  
It Application

AbstractThis study is aimed to analyze success of the Enterprise Resource Planning (ERP) System Merging in Chemical Company Singapore that acquired two companies. The success component of ERP system success is using DeLone and McLean success model with qualitative method. The research methodology used detail interview with project implementation team, ERP consultants (8 informants) to get more detail from ERP system merging with information and collected supporting data from the ERP system itself. The result shows that ERP System Merging succeed to increase the system quality of Chemical Company which acquired two companies into one ERP system. It was depicted by the increment of easiness on using the system. The information much more integrated and accurate after the ERP system merging. Meanwhile service quality was increased because of all incidents now monitored in one efficient log system and handled by experienced IT application support team.

The Impacts of the Quality Dimensions of the ERP System on the Realization of the Fundamental Business Objectives and Perceived Usefulness

2018 ◽  
Vol 14 (4) ◽  
pp. 89-107
Author(s):  
Ashraf Ahmed Fadelelmoula
Keyword(s):  
Information Systems ◽  
Service Quality ◽  
Enterprise Resource Planning ◽  
Information Quality ◽  
Resource Planning ◽  
Perceived Usefulness ◽  
Information Systems Success ◽  
Business Objectives ◽  
Erp System ◽  
Quality Dimensions

This article empirically assesses the impacts of the quality dimensions of the enterprise resource planning (ERP) system on the realization of the fundamental business objectives of information systems and perceived usefulness. To assess these impacts, a theoretical model was developed based on the theory of information systems success. The model comprises the quality dimensions of the ERP system and their hypothesized relationships with the realization of the fundamental business objectives and perceived usefulness. To test the postulated relationships, a questionnaire was constructed based on a thorough survey of the information systems literature. The questionnaire was distributed to a sample of 300 end users of the ERP system in a public university in the Kingdom of Saudi Arabia (KSA). The collected data were tested using regression analysis. The findings reveal that information quality has the highest effect on the realization of business objectives, while service quality has the highest effect on the perceived usefulness. These findings indicate that the crucial aspects of both information quality and service quality should receive greater management attention in order to enhance the individual and organizational impacts of the ERP systems.

An Extended Framework for ERP Post-Implementation Success Assessment

2014 ◽  
Vol 27 (4) ◽  
pp. 45-65 ◽  
Author(s):  
Ali Zare ◽  
Ahad Zare Ravasan
Keyword(s):  
Enterprise Resource Planning ◽  
Information Quality ◽  
Resource Planning ◽  
Organizational Impact ◽  
System Quality ◽  
Implementation Success ◽  
Erp System ◽  
Proposed Model ◽  
Enterprise Resource Planning Systems ◽  
Implementation Stage

Implementing enterprise resource planning systems is a sophisticated, lengthy and costly process which tends to face serious failure. Thus, it is essential to perform the success assessment at the post-implementation stage of an ERP project to evaluate how much the system has succeeded in achieving its predetermined objectives. This paper proposes a practical and extended framework for assessing a firm's ERP post-implementation success. The factors contributing to the post-implementation success assessment have been adapted from the original model of Ifinedo et al. (2010) encompasses service quality, system quality, information quality, individual impact, workgroup impact, and organizational impact surrogates. Also, a new surrogate of inter-organizational impact proposed in this research. Using this model, the firm's ERP system success can be determined and the required improvement projects can be proposed to promote the success level. The proposed model is then applied to a real international company in the field of manufacturing and supplying turbines to measure the firm's ERP post-implementation success. Finally, the results of the assessment are discussed.

scholarly journals The Effects of Perceived Organizational Support and Organizational Citizenship Behaviors on Continuance Intention of Enterprise Resource Planning

2014 ◽  
Vol 10 (2) ◽  
pp. 81-102 ◽  
Author(s):  
Sheida Soltani ◽  
Naeimeh Elkhani ◽  
Vahid Khatibi Bardsiri
Keyword(s):  
Organizational Citizenship ◽  
Enterprise Resource Planning ◽  
Organizational Support ◽  
Perceived Organizational Support ◽  
Civic Virtue ◽  
Resource Planning ◽  
Organizational Citizenship Behaviors ◽  
Citizenship Behaviors ◽  
Continuance Intention ◽  
Research Attention

Although perceived organizational support (POS) and organizational citizenship behaviors (OCBs) have long received research attention, little is known of the effects of POS and OCBs in the IS usage context, specifically in the context of enterprise resource planning (ERP) continuance. In this study, the authors integrate three research streams, including POS, OCBs, and ERP continuance intention into one model in order to investigate whether POS and OCBs: altruism, conscientiousness, courtesy, civic virtue, and sportsmanship affect ERP users' continuance intention. Grounded on social exchange theory (SET), this study examined the influence of POS on OCBs, satisfaction, and continuance. In addition, the authors also assessed the mediating effects of OCBs between POS and continuance. A survey utilizing a questionnaire was used to collect data and a total of 250 usable responses were analyzed by using partial least squares (PLS). The authors found that POS indirectly influence continuance intention through satisfaction and OCBs. Conscientiousness, civic virtue, and sportsmanship mediated the relationship between POS and continuance intention, but altruism and courtesy do not. Also, a number of implications for both researchers and managers are proposed.

A Study on Factors Influencing Enterprise Resource Planning Implementation in Higher Education

2019 ◽  
Vol 16 (2) ◽  
pp. 691-696
Author(s):  
S. Sankaranarayanan ◽  
Jayshree Suresh
Keyword(s):  
Higher Education ◽  
Customer Service ◽  
Enterprise Resource Planning ◽  
Business Processes ◽  
Education Institution ◽  
Resource Planning ◽  
Success Factor ◽  
Erp Implementation ◽  
Erp System ◽  
Purpose Of Business

Enterprise Resource Planning (ERP) systems are commercial software packages that embody and integrate any number of business processes involved in the operation of an organization including but not limited to manufacturing, supply chain, sales, financial, human resources, budgeting, and customer service activity. These modules are developed for the purpose of business organization and there has to be a unique ERP system to support the higher education. There are many higher educational institutions that have implemented ERP system. The review of the study presents that there are very few study which has examined the ERP implementation success factor. The previous studies also indicate that there are unaddressed question which may lead to serious risk. This study may help the institution, and vendor to increase the user effectiveness and success ERP implementation in Higher Education institution.

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