scholarly journals The Role of Trusting Beliefs in Voice Assistants during Voice Shopping

Author(s):  
Alex Mari ◽  
René Algesheimer
Keyword(s):  
2015 ◽  
Vol 115 (2) ◽  
pp. 235-252 ◽  
Author(s):  
Pay Ling Yu ◽  
M S Balaji ◽  
Kok Wei Khong

Purpose – Based on the trust theory, the purpose of this paper is to empirically examine the role of trustworthiness and trust in users’ intentions to continue using internet banking. Further, the authors position the trust beliefs of competence, benevolence, integrity, and shared values as key antecedents of trustworthiness and trust. Design/methodology/approach – A questionnaire survey was used to collect responses from 227 actual users of internet banking in Malaysian context. A PLS analysis was conducted to explore the relationships between trusting beliefs, trustworthiness, trust, and internet banking use. Findings – Empirical findings show that trusting beliefs of consistency, integrity, and shared values determine the trustworthiness and trust in internet banking. Moreover, trust was found to mediate the relationship between trustworthiness and internet banking use. Practical implications – The study findings help managers understand the factors that determine Malaysia users trust and trustworthiness perceptions in internet banking. With reports indicated increase in internet banking use in Malaysia, the study findings provide important insights into enhancing users’ trust in internet banking for future transactions. Originality/value – Unlike previous studies that have largely focussed on technology factors, this study based on trust theory proposes that trust is important for users to continue using internet banking services. In developing this trust, the authors propose that trustworthiness is of vital importance. Further, the authors propose and show that trusting beliefs of competence, integrity and shared values influence user trustworthiness and trust in internet banking use. Thus, this study extends the understanding of the internet banking use in Malaysian context.


Author(s):  
Gaurav Bansal ◽  
Merrill Warkentin

Recently, data breaches, especially insider data breaches, have become increasingly common. However, there is a limited amount of research on the factors associated with the decrease in users' trust in response to these events. In this study, social role theory and socioemotional selectivity theory are applied to understand the role of age (younger and older), biological (male and female) and cultural (masculinity and femininity) gender, and the four dimensions of privacy concern-collection, secondary use, unauthorized access, and error-on initial trust and the corresponding decrease in trust associated with the three trust beliefs of ability, benevolence, and integrity. A scenario-based approach is used to focus on a case study of an insider breach. The findings also provide helpful insights into the comparative roles of trust builders (e.g., reputation and design) and trust crashers (e.g., privacy concerns) in the process of trust building and trust decrease in different demographics (e.g., older and younger, males and females) for overall trust and trusting beliefs. Theoretical, managerial, and social implications are discussed.


2018 ◽  
Vol 4 (1) ◽  
pp. 1-21 ◽  
Author(s):  
Marina Carnevale ◽  
Yuliya Komarova Loureiro ◽  
Sertan Kabadayi

Consumers often perceive products and services as risky. As a result, they might perceive the same products as less valuable. While past research has investigated numerous ways of reducing the negative effect of perceived product risk on customers’ perceived value, surprisingly, the role of brand trust has not been taken into account. This article aims to fill this gap by investigating how consumers’ trust in a brand, as well as their trusting beliefs about the brand’s competence, benevolence and integrity, may moderate the relationship between consumers’ perceived product risk and consumers’ perceived value. By means of two empirical studies based on a panel of smartphone users, the authors propose and demonstrate that the trust customers have for a brand can mitigate the negative effect of perceived product risk on perceived value of products with the same brand name. Importantly, findings also show that the various beliefs underlying trust have differential downstream effects. More specifically, while benevolence and integrity beliefs about a brand mitigate the negative effect of perceived product risk on customers’ perceived value, competence beliefs were found irrelevant to the effect of risk on value. These findings inform and guide marketing practitioners’ efforts to cultivate specific, rather than generic, trusting beliefs to ultimately create and maximize value for their customers who otherwise view these products as risky.


JAMA ◽  
1966 ◽  
Vol 195 (12) ◽  
pp. 1005-1009 ◽  
Author(s):  
D. J. Fernbach
Keyword(s):  

JAMA ◽  
1966 ◽  
Vol 195 (3) ◽  
pp. 167-172 ◽  
Author(s):  
T. E. Van Metre

2018 ◽  
Vol 41 ◽  
Author(s):  
Winnifred R. Louis ◽  
Craig McGarty ◽  
Emma F. Thomas ◽  
Catherine E. Amiot ◽  
Fathali M. Moghaddam

AbstractWhitehouse adapts insights from evolutionary anthropology to interpret extreme self-sacrifice through the concept of identity fusion. The model neglects the role of normative systems in shaping behaviors, especially in relation to violent extremism. In peaceful groups, increasing fusion will actually decrease extremism. Groups collectively appraise threats and opportunities, actively debate action options, and rarely choose violence toward self or others.


2018 ◽  
Vol 41 ◽  
Author(s):  
Kevin Arceneaux

AbstractIntuitions guide decision-making, and looking to the evolutionary history of humans illuminates why some behavioral responses are more intuitive than others. Yet a place remains for cognitive processes to second-guess intuitive responses – that is, to be reflective – and individual differences abound in automatic, intuitive processing as well.


2020 ◽  
Vol 43 ◽  
Author(s):  
Stefen Beeler-Duden ◽  
Meltem Yucel ◽  
Amrisha Vaish

Abstract Tomasello offers a compelling account of the emergence of humans’ sense of obligation. We suggest that more needs to be said about the role of affect in the creation of obligations. We also argue that positive emotions such as gratitude evolved to encourage individuals to fulfill cooperative obligations without the negative quality that Tomasello proposes is inherent in obligations.


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