scholarly journals Integrating Data and Service Lifecycle for Smart Service Systems Engineering: Compilation of a Lifecycle Model for the Data Ecosystem of Smart Living

2022 ◽  
Author(s):  
Henrik Kortum ◽  
Jonas Rebstadt ◽  
Simon Hagen ◽  
Oliver Thomas
Keyword(s):  
Systems Engineering ◽  
Service Systems ◽  
Lifecycle Model ◽  
Smart Living ◽  
Smart Service ◽  
Data Ecosystem

scholarly journals Iterative uncertainty reduction in multi-actor smart service innovation

2021 ◽  
Author(s):  
Jens Poeppelbuss ◽  
Martin Ebel ◽  
Jürgen Anke
Keyword(s):  
Systems Engineering ◽  
Service Innovation ◽  
Uncertainty Reduction ◽  
Service Systems ◽  
Systems Research ◽  
Information Systems Research ◽  
Perspective Drawing ◽  
Smart Service ◽  
Innovation Processes ◽  
Multiple Actors

AbstractSmart service innovation is the process of reconfiguring resources, structures, and value co-creation processes in service systems that result in novel data-driven service offerings. The nature of such offerings requires the involvement of multiple actors, which has been investigated by a few studies only. In particular, little is known about the multiple actors’ efforts to manage uncertainty in the process of establishing smart service systems. Empirically grounded in data from 25 interviews with industry experts, we explore how organizations act and interact in smart service innovation processes. For our data analysis, we adopt a microfoundational view to derive a theoretical model that conceptualizes actor engagement as a microfoundation for iterative uncertainty reduction in the actor-to-actor network of the smart service system. Our study contributes to information systems research on service systems engineering and digital transformation by explaining smart service innovation from both a multi-actor and a multi-level perspective, drawing on service-dominant (S-D) logic and microfoundations as well-established theoretical lenses.

scholarly journals It Takes More than Two to Tango: Identifying Roles and Patterns in Multi-Actor Smart Service Innovation

2020 ◽  
Vol 72 (4) ◽  
pp. 599-634
Author(s):  
Jürgen Anke ◽  
Jens Poeppelbuss ◽  
Rainer Alt
Keyword(s):  
Systems Engineering ◽  
Service Innovation ◽  
Service Systems ◽  
Theoretical Understanding ◽  
Organizational Settings ◽  
Smart Products ◽  
Value Propositions ◽  
Service Ecosystems ◽  
Abstract Level ◽  
Smart Service

Abstract Smart service systems enable innovative value propositions based on smart products and data-driven value creation. Grounded in service-dominant logic as our theoretical lens, we argue that smart service innovation takes place in ecosystems of collaborating actors, as a single actor does not possess all required resources and competencies. We empirically explore smart service innovation using an interview study of 14 experts who were involved in real-world smart service systems engineering projects. As a result, we conceptualize 17 roles that describe the resources and competencies required for smart service innovation at an abstract level. Through the analysis of actor-role constellations in our sample of projects, we further identify four patterns that exhibit different strategic approaches to smart service innovation. Our results advance the theoretical understanding of smart service systems through an empirically grounded systematization of roles, which reflect the resources and competencies required for smart service innovation. With this study, we shed light on the multi-actor and inter-organizational settings of service innovation processes, which have been under-researched so far. Our insights are further helpful for practitioners, who participate in the smart service innovation and who need to analyze their strategic position in service ecosystems.

scholarly journals Leveraging Circular Economy through a Methodology for Smart Service Systems Engineering

2019 ◽  
Vol 11 (13) ◽  
pp. 3517 ◽  
Author(s):  
Friedrich A. Halstenberg ◽  
Kai Lindow ◽  
Rainer Stark
Keyword(s):  
Systems Engineering ◽  
Circular Economy ◽  
Service Design ◽  
Service Systems ◽  
Service Development ◽  
System Modelling ◽  
Present System ◽  
Service Architecture ◽  
Smart Services ◽  
Smart Service

Product Service Systems (PSS) and Smart Services are powerful means for deploying Circular Economy (CE) goals in industrial practices, through dematerialization, extension of product lifetime and efficiency increase by digitization. Within this article, approaches from PSS design, Smart Service design and Model-based Systems Engineering (MBSE) are combined to form a Methodology for Smart Service Architecture Definition (MESSIAH). First, analyses of present system modelling procedures and systems modelling notations in terms of their suitability for Smart Service development are presented. The results indicate that current notations and tools do not entirely fit the requirements of Smart Service development, but that they can be adapted in order to do so. The developed methodology includes a modelling language system, the MESSIAH Blueprinting framework, a systematic procedure and MESSIAH CE, which is specifically designed for addressing CE strategies and practices. The methodology was validated on the example of a Smart Sustainable Street Light System for Cycling Security (SHEILA). MESSIAH proved useful to help Smart Service design teams develop service-driven and robust Smart Services. By applying MESSIAH CE, a sustainable Smart Service, which addresses CE goals, has been developed.

A case for service systems engineering

2003 ◽  
Vol 12 (1) ◽  
pp. 13-38 ◽  
Author(s):  
James M. Tien ◽  
Daniel Berg
Keyword(s):  
Systems Engineering ◽  
Service Systems

The different shades of innovation emergence in smart service systems: the case of Italian cluster for aerospace technology

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Orlando Troisi ◽  
Anna Visvizi ◽  
Mara Grimaldi
Keyword(s):  
New Technologies ◽  
Service Systems ◽  
Constructivist Grounded Theory ◽  
Structured Interviews ◽  
Social Rules ◽  
Content Type ◽  
Novel Technologies ◽  
Aerospace Technology ◽  
Smart Service ◽  
Relational Strategies

Purpose The purpose of this paper is to explore the emergence of innovation in smart service systems to conceptualize how actor’s relationships through technology-enabled interactions can give birth to novel technologies, processes, strategies and value. The objectives of the study are: to detect the different enablers that activate innovation in smart service systems; and to explore how these can lead dynamically to the emergence of different innovation patterns. Design/methodology/approach The empirical research adopts an approach based on constructivist grounded theory, performed through observation and semi-structured interviews to investigate the development of innovation in the Italian CTNA (Italian acronym of National Cluster for Aerospace Technology). Findings The identification and re-elaboration of the novelties that emerged from the analysis of the Cluster allow the elaboration of a diagram that classifies five different shades of innovation, introduced through some related theoretical propositions: technological; process; business model and data-driven; social and eco-sustainable; and practice-based. Originality/value The paper embraces a synthesis view that detects the enabling structural and systems dimensions for innovation (the “what”) and the way in which these can be combined to create new technologies, resources, values and social rules (the “how” dimension). The classification of five different kinds of innovation can contribute to enrich extant research on value co-creation and innovation and can shed light on how given technologies and relational strategies can produce varied innovation outcomes according to the diverse stakeholders engaged.

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