scholarly journals Analysis of the Influence of Checks and Balances on Security Service Delivery in National Police Service, Kenya

2021 ◽  
Vol 9 (10) ◽  
Author(s):  
Benjamin Kaviku Kimolo ◽  
Jane Njoroge ◽  
David Minja
Keyword(s):  
Service Delivery ◽  
Checks And Balances ◽  
Police Service ◽  
Security Service ◽  
National Police

scholarly journals Facilitation and Service Delivery in the National Police Service in Nairobi County, Kenya

2021 ◽  
Vol 8 (9) ◽  
pp. 71-86
Author(s):  
Bernard Kibeti Nassiuma ◽  
Humphrey Young Ogola ◽  
David Mwangi Kung’u
Keyword(s):  
Service Delivery ◽  
Police Officers ◽  
Quantitative Methods ◽  
New Public Management ◽  
Rank Correlation ◽  
Simple Random Sampling ◽  
Philosophical Approach ◽  
Police Service ◽  
National Police ◽  
Effective Service

Purpose: The purpose of the study was to evaluate the effects of facilitation on service delivery in the National Police Service (NPS), Nairobi County, Kenya. The study was anchored on the New Public Management Theory; it heralds the transformation of citizens into customers of public services who deserve feedback on police service delivery. Methodology: Pragmatic philosophical approach was used to support this study. The qualitative and quantitative methods of inquiry were used to generate evidence to support the evaluation. The target population for the study was 2100 police officers in Nairobi County from which a sample of 215 respondents was selected using simple random sampling techniques. While the members 105 of the public were purposely selected. Questionnaires and key informant interview guides were the main data collection tools used in the study. The qualitative data were thematically analyzed while the quantitative data were analyzed using frequency counts, means, standard deviation, multiple regression, chi-square tests, and Pearson and Spearman rank correlation.  Findings:  The majority of the respondents in the study were males aged between 26-35 years and over 60% of the respondents were of the opinion that police reforms had increased police mobility. Equally, the majority (64%) indicated that the infrastructure was poor, in addition to poor feedback mechanisms, which affected effective service delivery. Contribution to Theory Practice and Policy:  The study points out the key factors which hinder effective service delivery in the Kenya Police service despite the implementation of police service reforms. Key Words: Facilitation, Service Delivery, Police Reforms, National Police Service

Police service delivery and responsiveness in a period of economic instability

2013 ◽  
Vol 15 (6) ◽  
pp. 490-504 ◽  
Author(s):  
William Terrill ◽  
Michael T. Rossler ◽  
Eugene A. Paoline III
Keyword(s):  
Service Delivery ◽  
Police Service ◽  
Economic Instability

Change Management Practices and Performance of the National Police Service in Uasin Gishu County, Kenya

2020 ◽  
Vol 4 (1) ◽  
pp. 1-21
Author(s):  
Anne Muchemi ◽  
Elias Njoroge Wakonyo
Keyword(s):  
Change Management ◽  
Management Practices ◽  
Effective Communication ◽  
Reform Process ◽  
Successful Implementation ◽  
Significant Positive Effect ◽  
Police Service ◽  
Successful Change ◽  
National Police ◽  
Positive Effect

In order for implementation of change to be executed successfully in any organization, the human capital should, as a matter of necessity, accept and support the change. Change management practices support behavioral and organizational adjustments thus ensuring that change is accommodated and sustained in the organization. The National Police Service (NPS) faces a myriad of challenges today, pushing the Government to embark on a comprehensive transformational programme within the service with the aim of enhancing performance. With these security sector reforms in progress, successful implementation of change is necessary in order for the objectives of the change to be attained.  Crime rate, public safety and efficient utilization of available police resources remain a major concern in the country, pointing out to the fact that the intended level of police performance is yet to be realized. This study purposed to investigate how the practices used to manage change can impact the delivery of services of the National Police Service in the County of Uasin Gishu. It used the descriptive and explanatory research design. Targeted population was 1,055 junior National Police officers in Uasin Gishu County. The sample comprised of 158 respondents. Structured questionnaires were employed as the main tool of data collection.  Descriptive and inferential statistics were used to analyze the data collected. The findings indicate that employee involvement has a significant positive effect on performance of the National Police Service in Uasin Gishu, effective communication has a significant positive effect on performance of the National Police Service in Uasin Gishu and senior management support has a significant positive effect on performance of the National Police Service in Uasin Gishu County. The findings support the chaos theory theoretical foundation that a small change in organizational practices has the ability to result to huge changes in future outcomes. The recommendations are that the National Police service should involve employees in all stages of the reform process in order for successful change management implementation to be realized and improve performance. To ensure successful change implementation in the National Police Service, employees should be given enough time to share their ideas about change and there should also be effective communication on the objectives of the change. The management of the National Police Service should commit to the change process by leading the process and striving to help employees understand how the changes will affect them personally in order to minimize their anxiety and reduce resistance.

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