Tingkat Kepuasan Pengunjung Obyek Wisata Pantai Kuwaru Sanden Bantul Yogyakarta

Research with the title: "The level of visitor satisfaction Kuwaru Beach Tourism Object Sanden, Bantul Yogyakarta", aims to investigate the characteristics of visitors or tourists, to determine the level of visitor satisfaction, when seen from the factors that influence, as well as to determine the most dominant influence on tourism visitor satisfaction levels.Factors thought to influence the satisfaction level of visitors is limited in the 8 factors: fees/entrance fee, the beauty of the beach, the cleanliness of the beach, playground, outdoor stage/venue, souvenir shop, SAR / health, location of parking. The survey results revealed that visitor characteristics by sex men 60% and women 40%; derived from DIY 69.3%, 30.7% outside DIY; seen from the age of visitors by 44% over the age of 50 years;Most visitors are high school education by 48%; and 29.3% of visitors to work as private sector workers. The level of visitor satisfaction is at a value of 3.98 which is located in criterion from 3.40 to 4.19 entering the satisfied category. The dominant factor influencing visitor satisfaction are: parking space factor with a value of 4.08 providing the highest level of satisfaction, followed by a factor of 4.03 and souvenirs to the value of SAR with a value of 4.00, whereas the rate factor is a factor kepuasanya lowest levies/entrance fee tourism with the value 3.84.

Download Full-text

Analisis Tingkat Kepuasan Pengunjung Daya Tarik Wisata Kebun Raya Balikpapan

Journal of Indonesian Tourism Hospitality and Recreation ◽

10.17509/jithor.v4i1.28205 ◽

2021 ◽

Vol 4 (1) ◽

pp. 1-8

Author(s):

Elin Diyah Syafitri ◽

Rizky Arif Nugroho ◽

Rahmi Yorika

Keyword(s):

Quantitative Research ◽

Botanical Garden ◽

Arithmetic Mean ◽

Dominant Factor ◽

Tourist Attraction ◽

Satisfaction Level ◽

Botanical Gardens ◽

Visitor Satisfaction ◽

A Value ◽

Level Of Satisfaction

Dalam penelitian ini penulis menganalisis tingkat kepuasan pengunjung Daya Tarik Wisata Kebun Raya Balikpapan, penelitian ini bertujuan untuk mengetahui tingkat kepuasan pengunjung berdasarkan faktor-faktor yang mempengaruhinya serta menentukan faktor yang paling dominan yang mempengaruhi tingkat kepuasan pengunjung wisata. Tingkat kepuasan pengunjung dibatasi pada 6 faktor yang berpengaruh yaitu pemandangan, aksesbilitas/kemudahan , keamanan atau kenyamanan, kondisi dan ketersediaan fasilitas, kondisi jalan, serta pelayanan informasi yang terdapat pada Obyek Wisata Kebun Raya Balikpapan. Metode yang digunakan yaitu metode penelitian deskriptif kuantitatif berdasarkan data yang didapatkan melalui kuisioner. Teknik analisis data yang digunakan yaitu analisis kuantitatif mean aritmatik untuk mengetahui tingkat kepuasan pengunjung objek wisata kebun raya Balikpapan. Hasil dari penelitian ini menunjukkan bahwa terdapat enam faktor yang mempengaruhi tingkat kepuasan pengunjung Daya Tarik Wisata Kebun Raya Balikpapan. Tingkat kepuasan pengunjung berada pada nilai 3,89 yang berada pada kriteria 3,40 - 4,19 yang masuk dalam kategori puas. faktor keindahan pemandangan yang memberikan sumbangan tingkat kepuasan yang tertinggi dengan nilai 4,08 kemudian faktor Kondisi jalan dan Akses atau kemudahan, dengan nilai 3,99 sedangkan faktor yang memberi tingkat sumbangan terhadap kepuasan terendah adalah faktor Kondisi Keamanan atau kenyamanan obyek wisata dengan nilai 3,73ANALYSIS OF SATISFACTION VISITORS OF BALIKPAPAN BOTANICAL GARDENS TOURIST ATTRACTION ABSTRACTIn this study, the authors aims to analyze the level of visitor satisfaction at the Balikpapan Botanical Gardens Tourism Object. This study aims to determine the level of visitor satisfaction based on the factors that influence it and determine the most dominant factor affecting the level of visitor satisfaction. The level of visitor satisfaction is limited to 6 influencing factors, the view, accessibility / convenience, security or comfort, condition and availability of facilities, road conditions, and information services contained in the Balikpapan Botanical Garden Tourism Object. The method used is descriptive quantitative research method based on data obtained through questionnaires. The data analysis technique used is the arithmetic mean quantitative analysis to determine the level of visitor satisfaction at Balikpapan Botanical Gardens. The results of this study indicate that there are six factors that influence the level of satisfaction of visitors to the Balikpapan Botanical Gardens Tourism Object. The visitor satisfaction level is at a value of 3.89 which is in the criteria of 3.40 - 4.19 which is included in the satisfied category. the factor of the beauty of the scenery that contributed to the highest level of satisfaction with a value of 4.08 then the factor of road conditions and access or convenience, with a value of 3.99 while the factor that contributed to the lowest level of satisfaction was the factor of security conditions or the comfort of a tourist attraction with a value of 3, 73.Keywords: Arithmetic mean, Botanical garden, Satisfaction level

Download Full-text

Application of the Servqual method to analyze the satisfaction level of hotel services and facilities

SinkrOn ◽

10.33395/sinkron.v5i2.10862 ◽

2021 ◽

Vol 5 (2) ◽

pp. 239-245

Author(s):

Nur Ainun ◽

Volvo Sihombing ◽

Masrizal Masrizal

Keyword(s):

Service Quality ◽

Quality Score ◽

Average Score ◽

Satisfaction Level ◽

Perceived Service Quality ◽

A Value ◽

Level Of Satisfaction ◽

Guest Satisfaction ◽

Star Classification

With so many hotels and other accommodation facilities in the city of Medan. More and more people are coming and staying and using the facilities at each hotel. Whether it's rooms, meeting room facilities, facilities to hold events, and much more are available in every hotel. Every hotel wants to give satisfaction to guests who come to use the hotel facilities and services. Likewise with SwissbeliNN hotels which have a 3 (three) star classification. Therefore, the opinions of guests and complaints given are very useful to improve the quality of hotel services. To find out, we will look at the satisfaction level of each guest. In this case, the writer applies the servqual method to see the level of guest satisfaction that has been obtained. To find out what is still lacking in the services provided. The purpose of this research is to find out the shortcomings of the hotel for the services provided to hotel visitors, as well as to fulfill the complaints of each visitor to the hotel from the results of the research carried out, with the objectives described later to be able to provide solutions to hotel leaders to fulfill the research results. obtained. The research methods carried out include collecting data directly from the hotel related to the problems that arise to be researched, literature studies, analyzing the problems to be studied based on the data collection that has been obtained, designing applications to overcome problems that arise and making it easier to find out the level of satisfaction of visitors. against managed hotels, as well as testing applications that are made to test the level of success obtained from the application being built. Based on the research conducted, the average perceived service quality score was 3.54. This score is in the somewhat unsatisfactory category when compared with the average score of service quality score which is perceived to be lower than expected. This indicates a gap. The highest average score is given to responsiveness with a value of 3.62 while the lowest score is given to the dimension of empathy with a value of 3.44.

Download Full-text

TAHAP KEPUASAN PENGUNJUNG TERHADAP KEMUDAHAN DAN PERKHIDMATAN GERAI MAKANAN LAUT DI KOTA KINABALU, SABAH

Asian People Journal (APJ) ◽

10.37231/apj.2020.3.2.221 ◽

2020 ◽

Vol 3 (2) ◽

pp. 122-133

Author(s):

Jabil Mapjabil ◽

Rosmiza Mohd Zainol ◽

Noorziah Mohd Salleh ◽

Datu Razali Datu Eranza ◽

Sanisah Sarida Awang Hamat

Keyword(s):

Policy Implications ◽

Satisfaction Level ◽

Parking Space ◽

Market Demand ◽

Food Sector ◽

Tourist Attractions ◽

Visitor Satisfaction ◽

The Disabled ◽

Local Residents ◽

The Government

Seafood stall facilities are one of the tourist attractions when it comes to seeking food in Kota Kinabalu. In the Malaysian context, studies related to tourism and the food sector are scarce and limited. The purpose of this study was to identify the characteristics of respondents' visits to seafood stalls, review the level of visitor satisfaction of basic amenities at seafood stalls, and to examine the satisfaction level of the seafood services visited in Kota Kinabalu. The number of respondents is 91 people consisting of local residents, including daily visitors and domestic tourists. The respondents involved in this study were daily visitors, domestic tourists, visiting family or friends living in Kota Kinabalu. Regardless of their primary purposes of the visit, the majority of them were satisfied with seafood stall facilities and services except for the hygiene and safety aspects of the area. Such facilities include facilities for the disabled. It must be noted that the availability of parking space is the main problem faced by respondents when visiting seafood stalls. In terms of policy implications, all stakeholders, especially the government, need to be aware of the current market demand and plan strategies to increase tourist arrivals to the state. Therefore, the findings of this study are important to policymakers, especially the Ministry of Tourism in Sabah. Keywords: Level of Visitor Satisfaction, Facilities and Services, Seafood

Download Full-text