scholarly journals Kualitas Pelayanan Dampaknya Terhadap Kepuasan Dan Loyalitas Pasien Rumah Sakit Muhammadiyah Palembang

2018 ◽  
Vol 15 (02) ◽  
Author(s):  
Maftuhah Nurrahmi ◽  
Hardiansyah Al Fikri
Keyword(s):  
Service Quality ◽  
Significant Influence ◽  
Structural Equation ◽  
Secondary Data ◽  
Equation Model ◽  
Data Sources ◽  
Primary Data ◽  
Patients Satisfaction ◽  
Equation Modelling ◽  
Research Type

ABSTRACT               This research is formulated whether or not there was significant influence of service quality toward the patients’ satisfaction and loyality impact at mauhammadiyah hospital Palembang. This research was aimed at determining the significant influence of service quality toward the patients’ satisfaction and loyality impact at muhammadiyah hospital Palembang. This research type was such an associative. The research location was at muhammadiyah hospital of Palembang. There were 100 respondents used as sample of the research. The data sources were primary data and secondary data. To collect the data, the researcher used questionnaire. To analyze the data, the researcher used Structural Equation Model (SEM) for windows 8.70 version. The resuls showed that there was significant of service quality toward the patients’ satisfaction and loyality impact at muhammadiyah hospital Palembang. Keywords                   : service quality, patients’ satisfaction, loyality Correspondence to       : [email protected], [email protected]  ABSTRAK               Rumusan masalah dalam penelitian ini yaitu 1) adakah pengaruh kualitas pelayanan  terhadap kepuasan pasien Rumah Sakit Muhamadiyah Palembang. 2) Adakah pengaruh kepuasan pasien terhadap loyalitas pasien Rumah Sakit Muhammadiyah Palembang. Tujuan penelitian ini 1) Untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan pasien Rumah Sakit Muhamadiyah Palembang. 2) Untuk mengetahui pengaruh kepuasan pasien terhadap loyalitas pasien Rumah Sakit Muhammadiyah Palembang. Jenis penelitian ini adalah asosiatif dengan tempat penelitian di rumah sakit Muhammadiyah Palembang. Penelitian ini menggunakan sampel sebanyak 100 responden. Data yang digunakan adalah primer dan sekunder, sedangkan teknik pengumpulan datanya adalah kuesioner. Adapun teknik analisis data yang dugunakan adalah Structural Equation Modelling (SEM) for windows versi 8.70. Hasil penelitian menujukkan bahwa 1) Kualitas pelayanan berpengaruh positif signifikan terhadap kepuasan pasien rumah sakit Muhammadiyah Palembang. 2) kepuasan pasien berpengaruh positif signifikan terhadap loyalitas pasien rumah sakit Muhammadiyah Palembang. Kata Kunci                  : Kualitas Pelayanan, Kepuasan Pasien, Loyalitas Pasein.Korespondensi             : [email protected], [email protected]

PERSEPSI KUALITAS DAN PERFORMA SISTEM APLIKASI AKUNTANSI MYOB

2017 ◽  
Vol 13 (2) ◽  
pp. 154-165
Author(s):  
Septian Bayu Kristanto ◽  
Carlin Windyan
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Work Performance ◽  
Equation Model ◽  
University Student ◽  
User Performance ◽  
System Quality ◽  
Equation Modelling ◽  
Paper Form ◽  
Accounting Software

The purpose of this study wants to examine the effect of System Quality (SysQua) to Service Quality (ServQua), System Quality (SysQua) to Work Performance (WorkPef), and Service Quality (ServQua) to Work Performance (WorkPef). The object in this research is MYOB accounting software. The data gathers with quesionnaires in 2 types, physicals (paper) and online (using Google form).  From 315 questionnaires distributed consisted of 194 respondents through online, and 116 respondents through paper form. All the questionnaires are returned. The obtained data were analyzed using structural equation modelling. The result of data analysis showed that the System Quality (SysQua) have positive significant effect on the Service Quality (ServQua), Service Quality (ServQua) have positive significant effect on Work Performance (WorkPef), and System Quality (SysQua) have positive significant effect on Work Performance (WorkPef). The overall result indicates that MYOB have a good quality and related to user performance. Specifically, the user refers to basic user, which is university student.   Tujuan penelitian ini adalah untuk menguji pengaruh hubungan System Quality (SysQua) terhadap Service Quality (ServQua), System Quality (SysQua) terhadap Work Performance (WorkPef) dan Service Quality (ServQua) terhadap Work Performance (WorkPef). Objek pada penelitian ini yaitu software akuntansi MYOB. Teknik pengumpulan data menggunakan metode purposive sampling. Perolehan data dengan kuesioner terdiri dari 2 tipe yaitu fisik (kertas) dan online (menggunakan Google form). Dari 315 kuesioner yang tersebar terdiri dari 194 responden melalui online dan 116 responden melalui kertas. Semua kuesioner telah kembali. Pengelolahan data menggunakan Structural Equation Model. Hasil dari penelitian ini menunjukkan bahwa System Quality (SysQua) berpengaruh positif signifikan terhadap Service Quality (ServQua), Service Quality (ServQua) berpengaruh positif signifikan terhadap Work Performance (WorkPef), dan System Quality (SysQua) berpengaruh positif signifikan terhadap Work Performance (WorkPef). Hasil keseluruhan menunjukkan bahwa MYOB memiliki kualitas yang baik dan terkait dengan kinerja pengguna. Secara khusus, pengguna mengacu kepada pengguna tingkat dasar, yang merupakan mahasiswa.

scholarly journals The Effect of Perceived Value and Service Quality on Depositor Loyalty

2021 ◽  
Vol 4 (1) ◽  
Author(s):  
Audi Putri Kamajaya ◽  
◽  
Agus Aribowo
Keyword(s):  
Service Quality ◽  
Structural Equation Model ◽  
Commercial Bank ◽  
Random Sampling ◽  
Structural Equation ◽  
Perceived Value ◽  
Simple Random Sampling ◽  
Equation Model ◽  
Primary Data ◽  
Good Relationship

For a bank, the depositors are the primary assets. Therefore, the bank should maintain a good relationship with them to be loyal to all efforts. If they are faithful, they will always keep putting their money in the bank. Therefore, the bank can execute the intermediate function properly. This study intends to examine the effect of perceived value and service quality on depositor loyalty. Consequently, the depositors of commercial bank H at branch F in Bandung become the population and the samples. This study also uses the Slovin formula, simple random sampling, and survey to calculate the samples, grab them, and accumulate the primary data. Moreover, the gathered data get analyzed by the structural equation model (SEM) based on variance. To sum up, this study proves that the perceived value and service quality positively affect depositor loyalty after examining the proposed hypotheses. To increase depositors to be loyal, the bank has to focus on elevating their perceived value and giving them superior service.

The THE RELATIONSHIP BETWEEN ISLAMIC ATTRIBUTES DESTINATION AND SERVICE QUALITY ON DESTINATION LOYALTY WITH TOURIST SAISFACTION AS MEDIATING VARIABLE

2018 ◽  
Vol 1 (1) ◽  
pp. 5-9
Author(s):  
Reni Yuliviona ◽  
Mokhtar Abdullah ◽  
Zuraini Alias ◽  
Sefnedi Sefnedi
Keyword(s):  
Structural Equation Modeling ◽  
Service Quality ◽  
Significant Influence ◽  
Structural Equation ◽  
Research Study ◽  
Primary Data ◽  
Equation Modeling ◽  
Destination Loyalty ◽  
Tourist Satisfaction ◽  
The Relationship

This research study intends to investigate the tourist satisfaction as a mediating variable in the relationship between the Islamic attributes, service quality and destination loyalty among Malaysian Muslim tourists in the Padang city. A self survey was implemented as the means to attain the primary data among the 160 Malaysian Muslim tourists visiting the Padang city . The sample of 119 usable responses were collected from the 160. To analyze the model, Partial Least Squares structural equation modeling was utilized. The statistical outcomes established the positive and significant influence of the service quality, the Islamic attributes and the tourist satisfaction on destination loyalty. The results also established that tourist satisfaction were positively and significantly influenced by the service quality and the Islamic attributes. Along with it, tourist satisfaction mediated significantly in the relationship between the Islamic attribute, the service quality and the destination loyalty among the Malaysian Muslim tourists visiting in Padang city.

Baitul Maal wat-Tamwil Services for SMEs

2020 ◽  
pp. 259-276
Author(s):  
Muhamad Abduh ◽  
Nur Jamaludin
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Equation Model ◽  
Primary Data ◽  
Perceived Benefits ◽  
Microfinance Institutions ◽  
The Relationship ◽  
Carter Model ◽  
Micro Enterprises

This chapter investigates the relationship between service quality of Baitul Maal wat-Tamwil (BMT) and the satisfaction of small and micro-enterprises in Indonesia with perceived benefits as the mediating variable. Primary data is collected from 454 small and micro-enterprises located in the western part of Jawa Island of Indonesia and the CARTER model is adopted to test the satisfaction of small and micro-enterprises upon the services provided by their patronized BMT as Islamic microfinance institutions. By using the structural equation model, the finding confirms that perceived benefits fully mediate the relationship between service quality of BMT and small and micro-enterprises' satisfaction.

scholarly journals PEPPUNG SEBAGAI MEKANISME DEMOKRASI LOKAL PADA MASYARAKAT MEGOU PA’ TULANG BAWANG

2018 ◽  
Vol 23 (2) ◽  
pp. 263
Author(s):  
Abu Tholib Khalik
Keyword(s):  
Secondary Data ◽  
Customary Law ◽  
Data Sources ◽  
Primary Data ◽  
Business Interests ◽  
Living Together ◽  
The One ◽  
The Voice ◽  
Research Type ◽  
Support Research

Abstract The author conducts research on the content of customary law or traditions that have been in force for centuries ago which are still firmly used as guidelines for living together for members of the indigenous Migou Pa 'Tulangbawang Lampung community. what is the background of the tradition so that for so long it can survive as if it was not deterred by the current wave of rapid social change. Then how is the technical consultation in the direction of consensus on the traditional tradition of the Megou Pa 'Tulangbawang indigenous community. The author uses descriptive qualitative research type. As for primary data sources from the results of interviews with free guided interview methods and secondary data sources, namely books that support research. The results of the author's research are in the traditional Peppung style of the Megou Pa Indigenous people, indeed it applies the one man one vote system, but even the voice of one person from a number of Peppung participants or a trial to hear a case must be able to accept something to make a decision. close to customary law. If it concerns common business interests, the majority of votes are often the benchmark in making decisions, but it is not impossible that the voice of one person by the majority of the voting or counseling participants is considered more appropriate, logical or in accordance with tradition or law. custom then it can be used as the basis of the decision. In Peppung or counseling even though the problem is so complicated but there has never been a vote to make a decision or deliberation, because the basis of consideration is customary law, tradition or something considered rational rational. Keywords: Peppung, Lampung Tradition, and Megou Pa custom   Abstrak Penulis  melakukan penelitian terhadap kandungan hukum adat ataupun tradisi yang telah berlaku sejak berabad–abad yang lalu ini yang tetap masih kokoh dijadikan pedoman hidup bersama bagi para anggota masyarakat adat Migou Pa’ Tulangbawang Lampung. apa yang melatar belakangi tradisi itu sehingga sampai sekian lama dapat bertahan seolah–olah tak tergoyahkan oleh gelombang perubahan sosial yang demikian pesatnya saat ini. Kemudian bagaimana tehnis musyawarah dalam menuju mufakat pada tradisi permusyawaratan masyarakat adat Megou Pa’ Tulangbawang. Penulis menggunakan Jenis Penelitian Kualitatif deskriptif.Adapun sumber data primer dari hasil wawancara dengan metode wawancara bebas terpimpin dan sumber data sekunder yaitu buku-buku yang menunjang penelitian. Hasil Penelitian Penulis adalah Dalam Peppung Adat ala masyarakat Adat Megou Pa’, memang memberlakukan sistim one man one vote, namun suara satu orang sekalipun dari sejumlah peserta peppung ataupun sidang untuk mengadili suatu perkara tetap harus dapat menerima sesuatu untuk di jadikan keputusan adalah pendapat yang paling dekat dengan hukum adat.Jika hal itu menyangkut kepentingan usaha bersama suara terbanyak memang sering menjadi patokan dalam mengambil keputusan, hanya saja tiddak mustahil terjadi bahwa suara satu orang yang oleh mayoritas peserta peppung atau berembuk itu dipandang lebih tepat, logis ataupun sesuai dengan tradisi atau hukum adat maka itu dapat dijadikan dasar keputusan. Dalam peppung atau berembuk sekalipun masalahnya demikian pelik namun tidak pernah terjadi voting untuk mengambil keputusan peppung atau berembuk itu, karena yang menjadi dasar pertimbangan adalah hukum adat, tradisi ataupun sesuatu yang dianggap logis rasional. Kata Kunci : Peppung, adat lampung, dan Adat Megou Pa’

scholarly journals Structural Equation Model of Guests’ Satisfaction of Inland Resorts in Region xii

2020 ◽  
Vol 15 (1) ◽  
pp. 2119-2137
Author(s):  
Menchu Dalumpines Estaris
Keyword(s):  
Service Quality ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Equation Model ◽  
Green Marketing ◽  
Survey Questionnaire ◽  
Exogenous Variables ◽  
Equation Modelling ◽  
Guest Satisfaction ◽  
Best Fit

The ultimate goal of this research undertaking was to determine the best fit model involving the following exogenous variables: service quality, customer loyalty, and green marketing practices to endogenous variable – guests’ satisfaction. For the purpose of data collection, a survey questionnaire was administered to the various Inland Resorts in Region XII, Philippines with 417 visited guests.  Structural equation modelling was used to find the best fit model.  Results revealed that service quality, customer loyalty and green marketing practices show a significant relationship with guest satisfaction. However, the three identified exogenous variables service quality, customer loyalty and green marketing practices emerged as key predictors of guests’ satisfaction considering its observed variables as depicted in the final and best fit model of this study.

scholarly journals THE RELATIONSHIP OF SERVICE QUALITY, TRUST, AND SATISFACTION OF MUSLIM PATIENTS IN ARAFAH ISLAMIC HOSPITAL JAMBI WITH ISLAMIC ECONOMIC APPROACH

2019 ◽  
Vol 4 (2) ◽  
pp. 239
Author(s):  
RIDHWAN RIDHWAN ◽  
LUCKY ENGGRANI FITRI ◽  
RACHMAT HIDAYAT
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Sampling Method ◽  
Equation Model ◽  
Primary Data ◽  
Increase Patient Satisfaction ◽  
Islamic Economic ◽  
Relationship Of ◽  
The Relationship ◽  
Survey Approach

This study aimed to know the direct effect of service quality, on the satisfaction and trust of Muslim patients in Arafah Islamic hospital in Jambi city. The design of this study used a quantitative method with a survey approach to obtain primary data, namely by distributing questionnaires to 140 inpatients in Arafah Islamic hospital in Jambi city using the purposive sampling method. Then quantitative data was processed using Structural Equation Model (SEM) with the application of SmartPLS 3. The results of this study indicated that service quality has a significant effect on satisfaction and trust, as well as satisfaction has a significant effect on trust. This research was expected to make a practical contribution to management of Islamic hospital for an effort to increase patient satisfaction and trust.

scholarly journals The Influence of Service Quality, Destination Image, and Memorable Experience on Revisit Intention with Intervening Variables of Tourist Satisfaction

2021 ◽  
Vol 5 (1) ◽  
pp. 77-87
Author(s):  
Edy Sahputra Sitepu ◽  
◽  
Rismawati Rismawati ◽  
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Equation Model ◽  
Destination Image ◽  
Primary Data ◽  
Tourist Destinations ◽  
Tourist Satisfaction ◽  
Revisit Intention ◽  
Full Effect ◽  
The Relationship

Purpose: This study aims to build a model for tourists' revisit intention who come to visit tourist destinations. Research methods: This study uses primary data with 400 samples assigned by random sampling. The data were processed using the Structural Equation Model (SEM). Results and discussions: In total (total effect) of each variable, which has the most considerable full effect, is given the destination image followed by service quality, tourist satisfaction, and memorable experience, respectively. For the mediation role, it is found that the tourist satisfaction variable is a mediator of the relationship between an unforgettable experience and revisit intention. Tourist satisfaction is not a mediator of the relationship between service quality and revisit intention and tourist satisfaction, nor is it a mediator of the relationship between destination image and revisit intention. Regarding revisit intention, the analysis results show that this variable is significantly influenced by the variables of service quality, destination image, and tourist satisfaction. Meanwhile, the effect of memorable experience is not statistically significant. Conclusion: The results of this study prove that efforts to increase tourists' revisit intention can be made by improving destination management that considers service quality, destination image, memorable experience, and tourist satisfaction.

scholarly journals Effectiveness of e-Servqual in e-Tailing - Shoppers Expectations

2020 ◽  
Vol 8 (5) ◽  
pp. 5216-5221
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Equation Model ◽  
Primary Data ◽  
Online Retail ◽  
Online Mode ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
Retail Services

In the recent days, Omni channel retailing is quite famous and gain importance among the customers. The retailers are also expecting some additional source of sales revenue to meet out the hectic competition around globe. This study is made with the intention to evaluate the service quality of online retail services with the sixteen service quality dimensions. The study is describing the intention of the shoppers pertaining to the service quality offered by the retailers in online mode. The primary data was collected from 310 respondents through circulating the structured questionnaire consists of various statements explaining all these sixteen e- service quality dimensions. Appropriate statistical tools have employed to assess the relationship among these variables and its impact on the achievements of the customer’s expectations at the end. It was completely depicted through the structural equation model constructed with the help of AMOS v.20.

scholarly journals The Role of Marketing and Individual Environment Association in Elevating the Customer Value

2019 ◽  
Vol 2 (4) ◽  
pp. 451-460
Author(s):  
Rahayu Kusumadewi
Keyword(s):  
Structural Equation Modelling ◽  
Customer Value ◽  
Structural Equation ◽  
Secondary Data ◽  
Data Sources ◽  
Training And Education ◽  
Verification Method ◽  
Simultaneous Measurements ◽  
Equation Modelling

This research aimed at descriptively reviewing marketing and individual environment association upon the customer value as well as verifying the influence of the association upon the customer value, both in partial and simultaneous measurements. A descriptive verification method was applied to the research. Furthermore, the population of the research consisted of students who had been officially registered at Faculty of Teacher Training and Education conducted by Private Universities in West Java Province. A proportional cluster random technique was used to select the sample. In terms of data sources, there were two types: primary and secondary data. To analyze the data, an analysis of Structural Equation Modelling (SEM) was occupied. The result of the research had indicated that marketing and individual environment association and the customer value had shown unsatisfactory outcome. According to verification research, marketing and individual environment association had significantly contributed to the customer value, both in partial and simultaneous measurements.

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