Perception of quality nursing care among patient and nurses in a Teaching Hospital

This is a descriptive study conducted on patients and nurses in Tribhuvan University Teaching Hospital (TUTH), Kathmandu, Nepal to find out perception of quality nursing care. Structured interview questionnaire for patient and self-administered structure questionnaire for nurses were used to collect data. Main components of quality nursing care included nurses’ visit to the patient, understanding the need of patient, communication of nurses, information during admission procedure, and knowledge and competency of nurses. Highest number (60%) of nurses perceived that they visited patient without calling during their duty hour, but highest number (54%) of patients’ perceived nurses visited them only on request. Ninety six percent of nurses perceived that they communicated with the patient in friendly manner whereas, only 60% patients perceived in the same way. Eighty eight percent of nurses perceived that they provided information about daily routine activities in the hospital whereas; only 62% of patients had the same perception. All nurses perceived that they understood patient’ needs whereas; only 60% patients perceived the same. Similarly 88% nurses perceived that they were knowledgeable and competent, whereas 64% patients perceived nurses were knowledgeable and 72% perceived that nurses were competent.

Download Full-text

Perception of Hospitalized Users About Humanized Nursing Care in a Municipal Hospital of Itaituba, Pará-Brazil.

International Journal for Innovation Education and Research ◽

10.31686/ijier.vol8.iss8.2511 ◽

2020 ◽

Vol 8 (8) ◽

pp. 228-239

Author(s):

Fernando Conceição de Lima ◽

Thalyta Mariany Rêgo Lopes Ueno ◽

Daniele Melo Sardinha ◽

Dayane Ferreira da Silva ◽

Iza Rayane Franco Couto ◽

...

Keyword(s):

Nursing Care ◽

Great Majority ◽

Structured Interview ◽

Municipal Hospital ◽

Open Questions ◽

Approach Method ◽

Socioeconomic Data ◽

Nursing Professionals ◽

Age Range ◽

Interview Questionnaire

Objective: to understand the perception of hospitalized users about humanized nursing care in a municipal hospital in Itaituba, Pará. Field study of exploratory and descriptive type of qualitative approach. Method and Procedures: The research was developed in a Municipal Hospital of Itaituba, Pará (HMI); 23 patients hospitalized in the medical and surgical clinic sector participated in the research. Data were collected by means of a semi-structured interview questionnaire made up of two parts: socioeconomic data from the survey participants and open questions on the perception of the hospitalized user about the humanized care received during hospitalization, which were collected using the saturation technique. The data analysis was performed using the Bardin technique. Results: 78% of the participants were female, 48% married, the prevailing age range was between 19 and 87 years old; 39% of the surveyed had incomplete primary education and 74% had income of up to one minimum wage. With the analysis of content three thematic categories emerged: "user perception of nursing care", "humanized care and its importance" and "evaluation and suggestions on nursing care". Conclusion: The great majority of participants of the survey showed to be satisfied with the care provided by nursing professionals, besides highlighting humanization as an important point for reestablishing health and highlighted the use of communication, attention and empathy for others as a factor of humanization.

Download Full-text

Patients’ perception of quality of services of the haematology laboratory in Ahmadu Bello University Teaching Hospital Zaria, Northwest Nigeria

Journal of Medicine in the Tropics ◽

10.4103/jomt.jomt_38_16 ◽

2017 ◽

Vol 19 (1) ◽

pp. 26

Author(s):

Sani Awwalu ◽

Abdulaziz Hassan ◽

Yawale Iliyasu ◽

IsmailaN Ibrahim ◽

IbrahimU Kusfa ◽

...

Keyword(s):

Teaching Hospital ◽

University Teaching ◽

Quality Of Services ◽

Perception Of Quality

Download Full-text

Assessment of Patient Satisfaction with Nursing Care in Selected Wards of the Lagos University Teaching Hospital (Luth)

Biomedical Journal of Scientific & Technical Research ◽

10.26717/bjstr.2019.17.002941 ◽

2019 ◽

Vol 17 (1) ◽

Author(s):

FF Folami

Keyword(s):

Patient Satisfaction ◽

Teaching Hospital ◽

Nursing Care ◽

University Teaching

Download Full-text

Patients' Characteristics and their Perception of Nursing Care at Rivers State University Teaching Hospital, Port Harcourt

ARC Journal of Public Health and Community Medicine ◽

10.20431/2456-0596.0502002 ◽

2020 ◽

Vol 5 (2) ◽

Keyword(s):

Teaching Hospital ◽

Nursing Care ◽

University Teaching ◽

State University ◽

Port Harcourt ◽

Rivers State

Download Full-text

Caregivers satisfaction with care received by paediatric oncology patients admitted at the University Teaching Hospital-Lusaka Zambia

Journal of Nursing Education and Practice ◽

10.5430/jnep.v8n6p22 ◽

2018 ◽

Vol 8 (6) ◽

pp. 22

Author(s):

Queen Pule ◽

Esther Mulilo ◽

Lucia Lushinga ◽

Josephine Miti ◽

Patricia Katowa-Mukwato

Keyword(s):

Teaching Hospital ◽

Traumatic Event ◽

Structured Interview ◽

Paediatric Oncology ◽

Professional Support ◽

University Teaching ◽

Satisfaction With Care ◽

P Value ◽

Oncology Patients ◽

Caregiver Satisfaction

Background: Diagnosis of cancer is a traumatic event that does not only affect the diagnosed patients but also their caregivers. Supportive interventions are therefore essential for the caregivers to go through the cancer pathway and attain a sense of satisfaction for both medical and none medical services. Therefore evaluating the extent to which patients and their caregivers are satisfied with health services is clinically relevant as satisfied patients are more likely to comply with treatment, take an active role in their own care, continue using medical care services and stay under the care of a health provider.Methods: This was a descriptive cross-sectional study that investigated caregiver satisfaction with care received by paediatric oncology patients at the Paediatrics University Teaching Hospital, Lusaka-Zambia. Purposive sampling was used to select study participants and all caregivers who were available in the paediatric oncology ward at the time of data acquisition were selected resulting into a sample size of 50 caregivers. Data was collected using a structured interview schedule.Results: More than half 26 (52%) of the respondents were knowledgeable about cancer disease, 13 (26%) were partially knowledgeable with only 11 (22%) were not knowledgeable. Despite high knowledge levels, 19 (38%) did not know the cancer stage of their child. The majority 30 (60%) of patients had partial access to cancer treatment with only 3 (6%) who reported having full access to treatment. Concerning professional support, majority 47 (94%) received good or very good support from the staff while only 3 (6%) received poor support. When all the factors assumed to influence satisfaction were considered, 18 (36%) of the respondents were very satisfied, 19 (38%) were partially satisfied with only 13 (26%) who were not satisfied with care received. Of the five factors which were hypothesized to influence caregiver satisfaction, only professional support had a significant association with caregiver satisfaction with a p value of .004.Conclusions: Only professional support had a significant association with caregiver satisfaction against all other factors hypothesized to influence satisfaction, implying that if appropriate profession support is given, caregivers are more likely to get satisfied with care and consequently comply with treatment.

Download Full-text