The Effect of Job Burnout on Presenteeism of the Airline Cabin Crew: Focusing on the Moderating Effect of Coworker Social Support

2019 ◽  
Vol 31 (11) ◽  
pp. 363-380
Author(s):  
Ji-Hye Yang ◽  
Jung-Hwa You
Author(s):  
Fu-Chiang Yang ◽  
Rui-Hsin Kao ◽  
Cheng-Chung Cho

Purpose The purpose of this paper is to examine the causal correlation between the work stress of immigration officers (IOs) and the cross-level effect of social support. Design/methodology/approach A multilevel model was used to analyze the quantitative data obtained from 231 IOs in Taiwan, who served as the research objects. Findings From the results of this study, it was found that a positive significant relationship existed between role conflict and work stress, as well as between work stress and job burnout. Also, cross-level context and moderating effect for the relationship between social support and work stress, as well as between social support, work stress and job burnout were obtained. Originality/value This study only considered IOs in airports and ports. Therefore, it is necessary to determine if other topics of organizational behavior, such as the leadership of supervisors, organizational climate and work values of IOs, have a positive moderating effect. In this regard, it is recommended that a longitudinal study should be conducted in the future.


Author(s):  
HyungJu Kim ◽  
TaeYong Yoo

The first purpose of this study was to examine the effect of job overload on job burnout through a mediating variable of positive psychological capital. And the second purpose was to examine the moderating effect of social support as an environmental variable and personality(emotional stability and extraversion) as a personal variable on the relationship between job overload and positive psychological capital. Data were gathered from 312 employees who were working in various organizations in Korea. As results, job overload had negative relationship with positive psychological capital and positive relationship with job burnout. Positive psychological capital had mediation effect on the relationship between job overload and job burnout. And social support had moderating effect on the relationship job overload and positive psychological capital because the relationship was less negative when social support was high than low. Also the extraversion had moderating effect on the relationship job overload and positive psychological capital because the relationship was less negative when extraversion was high than low. Finally the implications for research and practice, limitations, and future research tasks were discussed.


Sign in / Sign up

Export Citation Format

Share Document