scholarly journals PUBLIC SERVICE QUALITY AND CITIZEN-CLIENT’S SATISFACTION IN LOCAL MUNICIPALITIES. A CASE STUDY: MUNICIPALITY OF TETOVO

2021 ◽  
Vol 14(63) (2) ◽  
pp. 57-66
Author(s):  
Shpresa Alija ◽  
◽  
Sadri Alija ◽  
Memet Memeti ◽  
◽  
...  
Keyword(s):  
Economic Development ◽  
Service Quality ◽  
Public Service ◽  
Economic Activity ◽  
Local Economic Development ◽  
Local Municipalities ◽  
The Creation

Assessing the effects of compensation for construction permits for residential and economic buildings in the urban part of Tetovo, the establishment of professional teams for the legalization of illegal buildings and the development of electronic services, on local economic development (LED) of the municipality of Tetovo. For analysing the data generated by the questionnaires, SPSS was used, as a method for testing the hypotheses of the study. The reduction ofthe compensation for construction, the creation of professional teams for the legalization of illegal buildings, the development of electronic services contribute to the increase in the satisfaction of the residents of the municipality of Tetovo, stimulate economic activity and increase fiscal revenues.

scholarly journals Cooperative Governance and Local Economic Development in Selected Small Towns: A Case Study of the Western Cape Province, South Africa

2021 ◽  
Vol 8 (4) ◽  
pp. 405-422
Author(s):  
Richard D. Kamara
Keyword(s):  
Economic Development ◽  
Local Economic Development ◽  
Small Towns ◽  
The Body ◽  
Western Cape ◽  
Governance Mechanism ◽  
Western Cape Province ◽  
Local Municipalities ◽  
Document Review ◽  
Cooperative Governance

This article reports on a study based on cooperative governance and Local Economic Development (LED) in selected small towns in the Western Cape Province. The dearth of an integrative institutional framework to promote collaborative participation negatively influences local municipalities ability to successfully manage LED cooperatively with relevant stakeholders. Promoting such inclusive representation and participation of all relevant stakeholders provides a viable and complementary alternative to the traditional bureaucratic governance mechanism. The study investigated the specific factors involved in designing and implementing cooperative governance for LED in selected, comparable municipalities in the Western Cape. Specifically, the study aims to determine the push and pull factors for the successful functioning of cooperative governance aimed at promoting LED in those municipalities. Data were collected through three data collection instruments, namely, document review, interviews, and focus group discussions. The document review is complemented by data from interviews and focus groups discussion. The study contributes to the body of knowledge on cooperative governance by identifying the specific cooperative governance factors, enabling the efficacy and governance of LED in small towns, aimed at positively influencing municipalities ability to successfully manage LED cooperatively with relevant stakeholders. An in-depth understanding of the relationship and dynamics of these variables helps to offer recommendations as to how to improve the management and responsiveness to socio-economic concerns within the municipalities through improved LED governance.

scholarly journals Study on the Difficulties of Building a Service-oriented Government——A Case Study on the Satisfaction of Public Service Quality of Guizhou Province in 2019

2021 ◽  
Vol 235 ◽  
pp. 02031
Author(s):  
Siyue Liu
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Guizhou Province ◽  
The Public ◽  
Key Points ◽  
Steady Improvement ◽  
Service Oriented ◽  
Speed Up

This paper explores the difficulties of building a service-oriented government by taking the evaluation results of public service satisfaction of Guizhou province in 2019 as an example. This paper finds that building a service-oriented government is the process of improving the quality of public service in an all-round way. With the steady improvement of the public service quality in China, the public’s expectation of the public service quality has been improved by changing from the original “yes or no” to the current “good or not”. In order to speed up the construction of service-oriented government, government departments should pay attention to the change of public demand and take the comfort, richness and transparency of public service as the key points of quality improvement.

Bridging the urban–rural gap in facilitating Local Economic Development: The case study of uMgungundlovu District Municipality in KwaZulu–Natal, South Africa

2021 ◽  
pp. 026909422110363
Author(s):  
Ayanda C Makhaye ◽  
Mogie Subban ◽  
Cecile N Gerwel Proches
Keyword(s):  
Economic Development ◽  
South African ◽  
Local Economic Development ◽  
Resource Planning ◽  
Local Municipalities ◽  
Infrastructure Provision ◽  
Kwazulu Natal ◽  
Urban Rural ◽  
South African Constitution ◽  
Rural Service Delivery

Municipalities are faced with poverty, unemployment and inequality, to the detriment of growth and development. As specified in the South African Constitution (1996), municipalities are obligated to advance Local Economic Development (LED). Municipalities cannot accomplish this task alone; therefore, participation of all stakeholders is required. The aim of this study is to investigate bridging the urban–rural gap in facilitating LED within uMgungundlovu District Municipality in KwaZulu–Natal in understanding this phenomenon. The district is made up of seven urban and rural local municipalities. Using a qualitative research method through an interpretive paradigm, data were collected from purposely selected participants through in-depth open-ended interviews. Collected data were analysed through induction using thematic and content analysis. Results revealed gaps in understanding LED planning, facilitation and implementation, including gaps in resource planning and provision. The study revealed numerous stakeholders were relevant in facilitating LED within the District. It is recommended that the District improves rural service delivery and infrastructure provision enabling access of opportunities and creating platforms for stakeholder engagement, with inclusion of traditional leaders driving LED facilitation. Priority areas for enhancing LED initiatives are suggested, with LED viewed as a good initiative in achieving sustainable development in district municipalities.

scholarly journals Visiting Dark Murals: An Ethnographic Approach to the Sustainability of Heritage

2020 ◽  
Vol 12 (2) ◽  
pp. 677
Author(s):  
María de-Miguel-Molina
Keyword(s):  
Economic Development ◽  
Local Economic Development ◽  
Local Development ◽  
Qualitative Approach ◽  
Ethnographic Approach ◽  
Community Solidarity ◽  
Depth Study ◽  
History Of

Political, war-themed and controversial murals aim to show the history of a community, making the intangible tangible, and, because these events are still recent, they stir people’s emotions. Visitors to this type of heritage have a mixture of artistic and dark interests that lead to what we call ‘dark mural attractions’. These political murals need a public strategy to be preserved, become better known and attract local economic development funds to make them sustainable. Therefore, the purpose of this paper is to analyse how communities could build a co-narrative around murals to generate a sustainable local development. To achieve this goal, an in depth study needs to be performed to establish what kind of narrative will enable political murals to attract dark visitors and examine how communities can build a sustainable co-narrative around a dark mural. As a case study, we analyse the Battle of Cable Street mural in London, located in the non-touristic borough of Tower Hamlets, by means of an ethnographic qualitative approach based on stakeholders’ opinions, among other sources. In this case, results show that dark murals have the potential to attract visitors, but they require a public strategy for the sustainability of heritage, based on a narrative of community solidarity for educational and discovery purposes.

scholarly journals Industrial strategy and local economic development: The case of the foundry industry in Ekurhuleni Metro

2014 ◽  
Vol 8 (4) ◽  
pp. 448-464 ◽  
Author(s):  
T Phele ◽  
S Roberts ◽  
I Steuart
Keyword(s):  
South Africa ◽  
Economic Development ◽  
Local Economic Development ◽  
Local Level ◽  
Action Plans ◽  
Foundry Industry ◽  
The Past ◽  
Concrete Action

This  article explores the challenges for the development of manufacturing through a case study of the foundry industry in Ekurhuleni Metropolitan Municipality. Ekurhuleni Metro covers the largest concentration in South Africa, but the industry’s performance has been poor over the past decade.  The findings reported here highlight the need to understand firm decisions around investment, technology and skills, and the role of local economic linkages in this regard.  The differing performance of foundries strongly supports the need to develop concrete action plans and effective institutions at local level to support the development of local agglomerations.

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