Total quality management in the healthcare sector: An empirical research from Ethiopia

2020 ◽  
pp. 1-13
Author(s):  
Gutama Kusse Getele ◽  
Arrive Tsitaire Jean
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Empirical Research ◽  
Healthcare Sector ◽  
Total Quality

scholarly journals The Impact of Total Qualıty Management on Patıent Satısfactıon: A Fıeld Study in the Health Centers of the Syrıans in Gazıantep

2020 ◽  
pp. 11-20
Author(s):  
Prof. Dr. Abdulkadir BİLEN ◽  
Ahmet SITKI
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Health Sector ◽  
Healthcare Sector ◽  
Business Organizations ◽  
Total Quality ◽  
Patient’S Satisfaction ◽  
Top Management Commitment ◽  
The Impact

Total Quality Management (TQM) is a major concern in business organizations and especially in the healthcare sector. The TQM philosophy focuses on the customer and focuses on how can the organization meets the customer's needs and wants, as well as the need to integrate activities within the organization. TQM focuses on continuous improvement of all aspects of the organization and on highlighting the excellence of all employees in the organization, with all management principles to manage jobs with few errors and low costs from start to finish. The aim of this research in the health sector is about patient’s satisfaction in the health sector represented by these TQM’ indicators (top management commitment, benchmarking, customer satisfaction, employee’s satisfaction, continuous improvement). This included the impact of total quality management factors on patients’ satisfaction.

scholarly journals Issues and Challenges of Total Quality Management Practices On Customer Satisfaction

2021 ◽  
pp. 12-19
Author(s):  
Osoko Onyike Osoko ◽  
Habsah Binti Muda
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Empirical Research ◽  
Service Sector ◽  
Management Practices ◽  
Total Quality ◽  
Quality Management Practices ◽  
Key Dimensions

Total quality management practices and customer satisfaction are contemporary concerns most especially in the service sector. While analysing the issues and challenges, experts believe that customer is dissatisfied with corporate organisation and establishment due to the ineffectiveness of total quality management practices. However, this review present, investigates and identifies the challenges of total quality management practices on customer satisfaction. The review further highlights key dimensions of total quality management practices with relevant theories influencing customer satisfaction. Although, the previous association between both components holds some contradictions. However, regardless of the conceptual review, there is evidence that total quality management dimensional factors could be factors to enhance customer satisfaction. Hence, policymakers could formulate policies to drive satisfied customers and build on existing knowledge on total quality management practices. Therefore, the study further suggests that empirical research should be examined on the factors presented. Thus, implications are further discussed in the study.

The importance of learning and knowledge sharing to support implementation of total quality management in healthcare

2021 ◽  
Vol 27 (10) ◽  
pp. 1-10
Author(s):  
Reda M Lebcir ◽  
James D Sideras
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Knowledge Sharing ◽  
Adaptive Learning ◽  
Qualitative Interviews ◽  
Healthcare Services ◽  
Management Style ◽  
Healthcare Sector ◽  
Healthcare Organisation ◽  
Total Quality

Background/Aims Implementation of total quality management in healthcare services has often been unsuccessful. This is a result of a variety of factors, including the inadequacy of learning and knowledge sharing methods to support implementation. This study aimed to explore how learning and knowledge sharing policies influence total quality management initiatives in the healthcare sector. Methods An extended total quality management model, named the ethical, adaptive, learning, and improvement model, was developed and implemented in a private healthcare organisation in the UK. Using action research, data were collected from 91 participants over a 21-month period from qualitative interviews, focus groups and participant observations. Results Practice-based training was found to increase employee competence, reflecting the importance of tacit knowledge sharing. The model led to the prevalent blame culture changing to a learning culture through an appreciative management style that focused on recognising what is done right. In addition, patients' satisfaction and quality of care improved through community groups that were set up to address quality problems and patients' needs. Conclusions Adequate knowledge sharing methods play an important role in improving quality in healthcare. Greater consideration should be given to this widely ignored aspect when implementing total quality management in NHS trusts.

scholarly journals Total Quality Management Implementation in Healthcare Sector, Its Impact on Performance of Hospitals

2019 ◽  
Vol 8 (4) ◽  
pp. 3704-3711
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Critical Success Factors ◽  
Success Factors ◽  
Management Practices ◽  
Healthcare Sector ◽  
Organization Performance ◽  
Total Quality ◽  
Factors Affecting ◽  
Critical Success

The focus of this article is to have a discussion on TQM implementation in the hospital sector and to find out the relationship between TQM practices and organization performance of hospitals. This research is based on literature review of Quality Management and various critical success factors namely leadership, communication, employee involvement, customer focus, organization culture, strategic planning and patient loyalty. This article has made an attempt to establish a positive relation between a second order construct of Total Quality Management and their influence on the organizational performance of hospitals in Punjab. The paper has been framed with a conviction that it may prove to be beneficial for academicians and managers to excavate a relationship between Total Quality Management practices and hospital performance. Although it is a commonly accepted belief that National Accreditation Board of Hospitals i.e. NABH accredited hospitals are quality oriented, still non-NABH hospitals can enhance their organization performance focusing on the critical factors and improving their quality. In this article structural equation modelling has been used to bring out a relation between quality practices and performance. In an original way this paper proposes the critical success factors affecting TQM and how the hospitals can improve their quality and ultimately organization performance including subjective and objective performance, by focusing on these measures. The article encourages reflections from managers and practitioners concerning Quality Management in hospital/healthcare sector. We request that medical practitioners follow the procedures for improvement in critical success factors affecting TQM and ultimately, enhancement in their quality management practices in order to achieve better organization performance.

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