Service intangibility and its implications for the work coordination of primary healthcare multi-professional teams in Brazil

Work ◽  
2015 ◽  
Vol 52 (3) ◽  
pp. 617-626
Author(s):  
Iramaia Luna ◽  
Márcia Terra da Silva
Author(s):  
Margherita Fontana ◽  
George J. Eckert ◽  
Martha Ann Keels ◽  
Richard Jackson ◽  
Barry Katz ◽  
...  
Keyword(s):  

2020 ◽  
Vol 3 (1) ◽  
pp. 562
Author(s):  
Sylvia Margareth Sabarofek ◽  
Paulus Habel Sawor ◽  
Makarius Bajari

The purpose of this study was to study the effect of work discipline variable and simultaneous work ability and competence at the West Papua Province Social Service Office. This research is a quantitative study. The sampling method uses Non Probability Sampling and the sampling technique uses Saturated Sampling. The result of this study indicate that the variable work discipline is not significant on employee performance, and subsequent research result indicate that work ability variables partially have a siginificant effect on employee performance. Also showed a variable work discipline and work ability significantly to the performance of employess in the West Papua Province Social Service Office. Improving the performance of West papua Provincial Social Service Office employees must provide work coordination and work capabilities together to improve employee performance.


2020 ◽  
Author(s):  
Tay Siew Cheng Sarah ◽  
Lim Jit Fan Christina ◽  
Tan Soo Chieng Daphne ◽  
Tan Seok Yee Maureen ◽  
Chen Jieying Cordelia ◽  
...  

BACKGROUND Diabetes is one of the most common medical conditions referred to medication review service run by pharmacists, OBJECTIVE This study aims to determine whether pharmacist-run MRS can be an effective intervention tool to improve patients’ participation in self-care of diabetes. METHODS This randomised controlled study was conducted in five public primary healthcare centres from December 2014 to October 2016. Participants were 40 to 80 years of age and had been diagnosed with type 2 diabetes. These participants were prescribed with five or more chronic medications, of which at least one was an antidiabetic medication, by the primary healthcare centres’ doctors. The participants were randomly recruited into the intervention or control arm. A self-developed questionnaire which incorporated the validated Diabetes Self-Management Questionnaire (DSMQ) was administered face-to-face by the study team to the participants prior to and after MRS. MRS was not administered to participants in the control group. RESULTS A total of 221 participants completed the follow up. There were 105 participants in the control arm and 116 in the intervention arm. The DSMQ Sum Scale score of the control group improved by 0.16 ± 1.11 (p= 0.136) while the intervention group improved by 0.40 ± 0.99 (p=0.000). Participants in the intervention group reported a better improvement in their self-care of diabetes, specifically in glucose management (0.38± 1.35, p=0.003), dietary control (0.26±1.66, p=0.096) and physical activity (0.67±2.36, p=0.003). CONCLUSIONS Pharmacist-run MRS is an effective intervention tool to improve participants’ self-care of diabetes, particularly in glucose management, dietary control and physical activity.


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