Hotel job characteristics in china and the United States, an application of the job characteristics model to turnover intention
This study investigated hotel employees' job characteristics, their critical psychological states, and their relationship with the hotel employees' turnover intention using the complete Hackman and Oldham's job characteristics model. In addition, it further compared the cultural differences between China and the United States. The survey was distributed to hotel employees in China and the United States. Descriptive analysis and path analysis were used to interpret the data. The finding of this research provided the in-depth knowledge of hotel employees' job characteristics. Including all three critical psychological states enhanced our understanding of the interrelationship between the five core job characteristics and the turnover intention. The significant mediating role of the critical psychological states between the relationship of five core job characteristics and the hotel employees' turnover intention was confirmed in this research. It also provided insight into the cultural difference between China and the United States.