Evaluating tourist behaviour in sport mega-events through a structural equation model

2017 ◽  
pp. 101-126 ◽  
Author(s):  
Marcello Risitano ◽  
Rosaria Romano ◽  
Annarita Sorrentino ◽  
Michele Quintano
Keyword(s):  
Structural Equation Model ◽  
Structural Equation ◽  
Equation Model ◽  
Mega Events ◽  
Tourist Behaviour

Violence Exposure in Early Childhood: A Structural Equation Model

2007 ◽  
Author(s):  
Nathan D. Doty ◽  
Brian L. B. Willoughby ◽  
Betty S. Lai ◽  
Neena M. Malik
Keyword(s):  
Early Childhood ◽  
Structural Equation Model ◽  
Violence Exposure ◽  
Structural Equation ◽  
Equation Model

Memperkuat Loyalitas Melalui Kepercayaan, Kepuasan Dan Komitmen Studi Pada Nasabah PT. Bank Cimb Niaga

Liquidity ◽  
2018 ◽  
Vol 4 (1) ◽  
pp. 43-52 ◽  
Author(s):  
Sri Widyastuti
Keyword(s):  
Customer Satisfaction ◽  
Relationship Quality ◽  
Structural Equation Model ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Positive Influence ◽  
Equation Model ◽  
Survey Method ◽  
Branch Office

Customer loyalty is ‘suspected’not been able to optimizationrepetition of transactions, customer recommendation and durability with the establishment relationship quality of the trust, customer satisfaction and commitment. Therefore, research conducted on Bank CIMB Niaga aims to determine the extent of the trust, and commitment to customer satisfaction can increase X-tra and TabunganKU savings customer loyalty. This research is verification and the method of research is explanatory survey method, the sample is 160 customer X-tra and tabunganKU savings in the branch office Bank CIMB Niaga Bintaro. The analytical method used is structural equation model. The results showed loyalty can be achieved with relationship quality for customers through the establishment of trust, and commitment to customer satisfaction, which all three have a positive influence. Therefore, the management of Bank CIMB Niaga need to improve their ability in trust, satisfactionand commitmentwith the bank's customers to become increasingly favored customers.

MENGUKUR TINGKAT KEPUASAN PENGGUNA E-LEARNING (UIN RADEN FATAH PALEMBANG)

2020 ◽  
Vol 5 (01) ◽  
pp. 79-86
Author(s):  
Muhamad Son Muarie ◽  
Fathiyah Nopriani
Keyword(s):  
Structural Equation Model ◽  
Structural Equation ◽  
Equation Model ◽  
E Learning

E-learning adalah mediator yang menghubungkan sumber daya informasi dan layanan pengguna yang dapat diakses dari mana saja dan kapan saja. Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh komponen Kepuasan Komputasi Pengguna Akhir (konten, akurasi, bentuk, kemudahan penggunaan, dan ketepatan waktu) terhadap kepuasan penggunaan   E-learning di Universitas Islam Negeri Raden Fatah Palembang. Mengetahui tingkat kepuasan pengguna (siswa) dengan penerapan teknologi pendidikan, yaitu E-learning. Mengetahui faktor apa yang mempengaruhi kepuasan menggunakan E-learning. Sebagai dasar pertimbangan untuk meningkatkan atau meningkatkan kualitas layanan teknologi pendidikan, yaitu e-learning di Universitas Islam Negeri Raden Fatah di Palembang. Populasi dan sampel penelitian diambil di Universitas Islam Negeri Raden Fatah Palembang, yang telah menggunakan E-learning sebagai mediator informasi antara dosen dan mahasiswa. SEM (Structural Equation Model) adalah metode analisis multivariat yang dapat digunakan untuk menggambarkan hubungan simultan antara variabel linier antara indikator dan variabel yang tidak dapat diukur secara langsung (variabel laten).

Pengaruh E-Service Quality terhadap Customer Satisfaction dan Loyalty pada Pengguna Gopay di Indonesia

2020 ◽  
Vol 4 (2) ◽  
pp. 11
Author(s):  
Miranda Berliana ◽  
Dinda Amanda Zulestiana
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation Model ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Equation Model

Abstrak: Pada era modern saat ini kemajuan teknologi semakin berkembang pesat dan membawa kita kepada arah basis digital dan mobile. Fenomena tersebut dimanfaatkan oleh industri perbankan untuk berinovasi dalam hal pembayaran secara elektronik yang biasa kita sebut dengan e-money. Uang elektronik muncul dipicu dengan adanya tuntutan dari masyarakat saat ini. Sistem pembayaran yang ada saat ini dituntut untuk dapat melayani setiap kebutuhan masyarakat dalam pemindahan dana dengan efektif dan efisien. Salah satu inovasi yang diluncurkan saat ini adalah Gopay, metode pembayaran berbasis server yang dikeluarkan oleh Gojek Indonesia. Penelitian ini memiliki tujuan yaitu menentukan efek e-service quality pada customer satisfaction dan customer loyalty pelanggan Gopay di Indonesia. Kuesioner dikumpulkan secara online dengan menggunakan google form sebanyak 400 responden. Pengolahan data menggunakan Structural Equation Model (SEM) dengan menggunakan bantuan program AMOS 24. Berdasarkan hasil penelitian ditemukan bahwa e-service quality memiliki pengaruh positif terhadap customer satisfaction, yang dimana customer satisfaction sendiri memiliki pengaruh yang positif terhadap customer loyalty, namun ditemukannya ketidak pengaruhan yang positif bagi e-service quality terhadap customer loyalty.

Effect of Motivation to Employee Performance which was Mediatied by Work Satisfaction in PT Smailing Tour Denpasar

2018 ◽  
Vol 9 (08) ◽  
pp. 20959-20973
Author(s):  
Benediktus Ignasius Tani Raka ◽  
Anik Yuesti ◽  
Nengah Landra
Keyword(s):  
Job Satisfaction ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Employee Performance ◽  
Work Satisfaction ◽  
Equation Model ◽  
Partial Least Square ◽  
Least Square ◽  
Pls Analysis ◽  
Permanent Employees

This study aims is to test and analyze the influence of motivation on employee performance mediated by job satisfaction. This research was conducted at PT Smailing Tour Denpasar with population and research sample of all permanent employees that is 90 people. All data obtained from the kuisoner distribution is feasible to be used, then analyzed using a variance based structural equation model known as Partial Least Square (PLS) analysis. The result of the research shows that (1) the motivation has positive and significant effect on the employee's performance, (2) the motivation has positive and significant effect on the job satisfaction, (3) the job satisfaction has positive and significant effect to the employee's performance; (4) the motivation has positive and significant effect on employee performance through job satisfaction. The implication of this research is that motivation can be improved by taking into account the need for workplace environment to improve employee performance, job satisfaction can be improved by paying attention to the work itself in order to increase employee performance. Employee performance can be improved by taking into account the effectiveness of employees.

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