scholarly journals PERANCANGAN KUALITAS PELAYANAN RUMAH SAKIT MELALUI PENERAPAN FUZZY QUALITY FUNCTION DEPLOYMENT

2014 ◽  
Vol 2 (2) ◽  
Author(s):  
Rudy Joegijantoro ◽  
MN Lisan Sediawan
Keyword(s):  
Quality Function Deployment ◽  
House Of Quality ◽  
Customer Requirements ◽  
Linguistic Terms ◽  
Major Drawback ◽  
Quality Function ◽  
Structured Design ◽  
Functional Features ◽  
Fuzzy Quality Function Deployment

Quality Function Deployment (QFD) is defined as a method that supports the structured design of products or services. The method is based on the customer needs and involves all the relevant parties within an organization that develops and produces a product through teamwork. It is a method for mapping and prioritizing customer requirements into functional features and technical modules to optimize market performance. Although the quality of a service can be dramatically improved through a QFD exercise, the traditional crisp scoring approach has a major drawback. A wrong conclusion can be easily produced since the fuzzy nature of linguistic correlation terms from evaluation members is ignored. To overcome this problem, fuzzy scoring for linguistic terms is proposed in this paper. This study integrates fuzzy logic into House Of Quality to establish a framework for prioritizing customer requirements to simply, objectively, and scientifically analyze service features

scholarly journals Penerapan Quality Function Deployment(QFD) Untuk Mengembangkan Kualitas Pelayanan Rawat Jalan Berorientasi Pelanggan Di Rumah Sakit Paru-Paru

2012 ◽  
Vol 1 (1) ◽  
pp. 65-75
Author(s):  
Rudy Joegijantoro
Keyword(s):  
Fuzzy Logic ◽  
Quality Function Deployment ◽  
House Of Quality ◽  
Customer Requirements ◽  
Linguistic Terms ◽  
Major Drawback ◽  
Quality Function ◽  
Structured Design ◽  
Functional Features

Quality Function Deployment (QFD) is defined as a method that supports the structured design of products or services. The method is based on the customer needs and involves all the relevant parties within an organization that develops and produces a product through teamwork. It is a method for mapping and prioritizing customer requirements into functional features and technical modules to optimize market performance. Although the quality of a service can be dramatically improved through a QFD exercise, the traditional crisp scoring approach has a major drawback. A wrong conclusion can be easily produced since the fuzzy nature of linguistic correlation terms from evaluation members is ignored. To overcome this problem, fuzzy scoring for linguistic terms is proposed in this paper. This study integrates fuzzy logic into House Of Quality to establish a framework for prioritizing customer requirements to simply, objectively, and scientifically analyze service features.

scholarly journals PENERAPAN METODE QUALITY FUNCTION DEPLOYMENT GUNA MENINGKATKAN KUALITAS PELAYANAN JASA PADA KOPERASI AGRONIAGA INDONESIA SYARI’AH

2014 ◽  
Vol 3 (1) ◽  
Author(s):  
Ahmad Yani
Keyword(s):  
Quality Improvement ◽  
Quality Function Deployment ◽  
Direct Evidence ◽  
Quality Of Services ◽  
House Of Quality ◽  
Quality Function ◽  
Precision And Accuracy ◽  
Voice Of Customer

AhmadYaniPT. Visiland Dharma Sarana Jakarta PusatE-mail: [email protected] research objective was to implement QFD (Quality Function Deployment) to improve the qualityof service on Kanindo Shari’ah. Variables consisted of direct evidence, reliability, responsiveness,assurance, empathy. Phase of the QFD were (1) poll (Voice of Customer), (2) analysis with QFD, (3)the preparation of Quality Houses. Respondents were customers on Kanindo Shari’ah, namely 40customers who were collected by using accidental sampling. The results showed that the improvementin the quality of services performed by observing attributes of interest to the customer. Then, thecustomer satisfaction performance attributes were the most satisfying hospitality and good communication.Competitive satisfaction performance attributes satisfied customer was adequate infrastructure.Goal was the most preferred attribute settle by Kanindo Shari’ah. The highest value on ImprovementRatio was the speed, precision and accuracy of serving customers. Sales point showed a stronglevel of sales. Finally, the analysis of the results obtained planning quality improvement services inthe form of House Of Quality (HOQ)Keywords: Quality function deployment, direct evidence, reliability, responsiveness, assurance, empathy,house of quality

scholarly journals IMPLEMENTASI METODE QUALITY FUNCTION DEPLOYMENT DAN METODE SERVQUAL DIMENSI KEPARIWISATAAN GUNA PERBAIKAN KUALITAS PARIWISATA PANTAI KEBUMEN (Studi Kasus pada Pantai Logending, Pantai Manganti, Pantai Suwuk, Pantai Petahanan, dan Pantai Brencong)

2019 ◽  
Vol 2 (2) ◽  
Author(s):  
Kabul Trifiyanto ◽  
Ika Susilowati
Keyword(s):  
Quality Function Deployment ◽  
Quality Of Services ◽  
House Of Quality ◽  
City Center ◽  
Quality Function ◽  
The Government ◽  
Tourism Services ◽  
The City ◽  
Qfd Method

Kebumen tourism is dominated by south coast destination objects with combat routes ranging from half to two hours drive from the city center. Since 2015 tourist visits  have increased, but on average only 14%. This is not comparable with the budget issued by the government to date which focuses on tourism infrastructure and the opening of new objects, especially coastal areas. According to preliminary studies the cause is because of visitor dissatisfaction with the quality of services provided, especially coastal tourism. So as to provide recommendations for improvements in tourism services in this study, the quality function deployment (QFD) method is based on servqual evaluation specifically for tourism dimensions. There are 43 variables used to define the quality of service dimensions of tourism for visitors. By using additional kano models, 12 critical variables were obtained. Then the critical variable produces 16 technical responses through the house of quality method for later as a recommendation for improvement. With the priority of repairs are; making tourist management SOPs, adding cleaners, and adding a viewing post/spot

scholarly journals Integration of Quality Function Deployment and Kano Model in Service Business

2019 ◽  
Vol 23 (3) ◽  
pp. 411
Author(s):  
Shafira Chaerunnisa Prasetyo, Budi Harsanto
Keyword(s):  
Quality Function Deployment ◽  
House Of Quality ◽  
Customer Requirements ◽  
Input Matrix ◽  
Kano Model ◽  
Quality Function ◽  
Service Business ◽  
Direct Observations

The purpose of this study is to determine the priority of customer requirements and technical responses for restaurants using the Quality Function Deployment (QFD) with the integration of the Kano Model. The data is collected through direct observations, interviews, and surveying of 150 respondents who are customers of restaurant B in Bandung. The data is analyzed by combining Kano Model with QFD in helping to build the first matrix in the House of Quality, namely the customer input matrix. This matrix together with other matrices forms a complete building of House of Quality. The findings show that there are six service attributes in a 'must-be' category. The two technical responses that should be prioritized for improvement because their importance level is above average are improvement of the facilities and maintenance of the facilities for the consumers. The two most highlighted facilities include a place of worship that is comfortable and clean, and a larger parking area.

STUDI ATAS PELAYANAN CLIENT COORDINATOR PADA KANTOR PELAYANAN UTAMA BEA DAN CUKAI TIPE A TANJUNG PRIOK DENGAN MENGGUNAKAN SERVQUAL, MODEL KANO DAN QUALITY FUNCTION DEPLOYMENT

INFO ARTHA ◽  
2017 ◽  
Vol 5 ◽  
pp. 35-54
Author(s):  
Guruh Supenget ◽  
Nur Aisyah Kustiani
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Quality Function Deployment ◽  
Public Services ◽  
House Of Quality ◽  
Kano Model ◽  
Quality Function ◽  
Customer Expectations

This study aims to determine the quality, the importance of service attributes and the appropriate effort to improve the quality of public services provided by the Client Coordinator at the Direktorat Jenderal Bea dan Cukai. This study uses SERVQUAL questionnaire, Kano Model and Quality Function Deployment. SERVQUAL questionnaire is used to assess customer satisfaction (quality of service) by comparing customer expectations and the actual quality of service received by the customer. KANO model is used to determine which service attributes are important based on the perception of the customer. Moreover, the important service attributes identified by customer is analyzed in the house of quality (Quality Function Deployment method) to determine appropriate effort by government. A blend of these methods can be replicated in other efforts to improve public services so that the improvement will match with the needs of customers (community). 

Structured Brainstorming: A Method for Collecting User Requirements

1993 ◽  
Vol 37 (5) ◽  
pp. 427-431 ◽  
Author(s):  
Jani G. Byrne ◽  
Todd Barlow
Keyword(s):  
Quality Function Deployment ◽  
User Requirements ◽  
House Of Quality ◽  
Customer Requirements ◽  
Quality Function ◽  
Product Experience ◽  
Design Specifications ◽  
The Core

This paper describes the Structured Brainstorming process employed by IBM's Networking Systems Customer Requirements department for collecting, analyzing, and deploying product requirements. Structured Brainstorming relies on the user's job and product experience to generate ideas for product requirements. Structured Brainstorming elicits these requirements from the users through a series of group and individual activities. After identifying the core ideas, users assign them priorities and assign satisfaction scores for current products. This information may be used to build a House of Quality (HOQ) within Quality Function Deployment (QFD) to organize and translate user requirements into design specifications. The authors offer guidelines and suggestions based on their experience with the technique.

scholarly journals PENGEMBANGAN DESAIN SPRAYER BUAH MENGGUNAKAN QUALITY FUNCTION DEPLOYMENT

2020 ◽  
Vol 9 (2) ◽  
pp. 149
Author(s):  
Surya Abdul Muttalib ◽  
Agriananta Fahmi Hidayat ◽  
Sirajuddin Haji Abdillah ◽  
Ida Ayu Widhiantari ◽  
Rozidi Rozidi ◽  
...  
Keyword(s):  
Quality Function Deployment ◽  
High Weight ◽  
Quality Analysis ◽  
House Of Quality ◽  
Quality Function ◽  
Pests And Diseases ◽  
Plant Pests ◽  
Wheel Drive ◽  
Qfd Method

The aim of this research is to develop an specialty sprayer for fruits. It is expected that the sprayer will be able to assist farmers in improving the quality of the fruits. Sprayer is a pesticide applicator that is needed in eradicating and controlling plant pests and diseases. Problems that are often found in the sling type sprayer are the high weight of the sprayer and the short range of spraying so that it is not efficient nor effective for application with high trees. The purpose of this research is to develop the design of fruit sprayer using the Quality Function Deployment (QFD) method. The data generated were analyzed using House of Quality. Results showed that important weight values in the House of Quality analysis included the attributes of the spray lever, easeness of operation and easeness of moving with a score of 4.80, 4.46 and 4.50, respectively. Based on the analysis, the sprayer was developed using a wheel drive system with the addition of wheels and spray levers that can be extended or shortened by adjusting the spray lever knock.

scholarly journals Integrasi Model Kano ke Dalam QFD untuk Mengoptimalkan Kualitas Perguruan Tinggi di Provinsi Riau

2019 ◽  
Vol 3 (1) ◽  
pp. 136-144
Author(s):  
Hafidzah Nurjannah
Keyword(s):  
Quality Function Deployment ◽  
Formal Education ◽  
Private Universities ◽  
Total Sample ◽  
House Of Quality ◽  
Kano Model ◽  
Competitive Situation ◽  
Quality Function ◽  
A Priority

Higher Education has become a need for formal education as a strategic sector which is expected to produce quality intellectual graduates who are competitive. The competitive situation among universities requires educational institutions to pay attention to the quality of their education so that they are able to excel in the competition. To be able to compete, universities must improve their quality by providing attributes that are a priority for student needs. The purpose of this study is to optimize the quality of Private Universities in Riau Province by providing several technical responses. The population in this study were all active students of Private Universities in Riau Province and the total sample of 397 respondents using probability sampling techniques. This study uses the Kano Model and the Quality Function Deployment (QFD) approach as an integration tool that can help collect student voices as customers (VoC) and produce a priority matrix of needs and technical responses in the form of House of Quality (HoQ). The results of this study found 7 (seven) priority priorities for students, including the online KRS filling process that is very easy for students, academic information easily obtained, fast, and accurate, academic administration staff are reliable / responsive in providing services, adequate health facilities, Adequate library facilities (books, proceeding journals, and articles), Easy internet access, and adequate computer labor. From this research, Private Universities can take several steps to optimize quality such as improving internet facilities, monitoring academic rules, and monitoring the learning process. Keywords : Kano Model, House of Quality (HoQ), Quality Function Deployment (QFD), Quality

scholarly journals Preventive Maintenance Planning in A Nigerian Aircraft Industry using Quality Function Deployment

2018 ◽  
Vol 15 (1) ◽  
pp. 27-37 ◽  
Author(s):  
Oluwatosin Damilola King ◽  
Sunday Ayoola Oke
Keyword(s):  
Preventive Maintenance ◽  
Quality Function Deployment ◽  
Customer Orientation ◽  
Customer Requirements ◽  
Calendar Time ◽  
Quality Function ◽  
Quality Improvement Research ◽  
Technical Content ◽  
Customer Dissatisfaction

Abstract Quality improvement research in aircraft maintenance as well as our knowledge of the methods in the course of which enhancement is achieved and managed is disoriented and deficient. Current preventive maintenance practices are usually based on the number of flight cycles, flight hours or calendar time. Such PM activities are technical programme-oriented without any consideration for customer requirements are expectations. The unfortunate issue is that the results provided by these technically-oriented decisions are usually sub-optional. After characterised by poor customer satisfaction, requiring repeat services in some cases. A worse situation may even result such that total customer dissatisfaction may trigger out souring maintenance services despite having resources for repairs and services. In this communication, a complete departure from current practice in preventive maintenance of pure technical content to technical plus customer focused practice is adopted. This innovative approach involves obtaining customer requirements and translating them into design requirements in the house of quality of the quality function deployment (QFD). Questionnaire were developed and administered while the results were coupled with interviews to obtain the desired model validation of the QFD structure formulated. The results indicated feasibility of the proposed approach in practice. With thus novel contribution to literature, preventive maintenance managers in airline could confidently schedule services for success with a customer orientation.

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