Organizational and Environmental Factors with the Mediating Role of E-Commerce and SME Performance

The study investigates the mediating role of e-commerce through organizational and environmental factors with small and medium enterprises (SMEs) performance. The study follows a cross-sectional survey method approach. The study’s theoretical foundation is based on the resource-based view (RBV) and diffusion of innovation (DOI) theory. The current research identifies four manufacturing SMEs’ strata based on participation in the country’s exports using a stratified proportional random sampling technique. The research questionnaires were distributed among 700 top and middle-level managers of manufacturing SMEs. The data were analyzed by applying partial least square structural equational modeling (PLS-SEM) to examine the relationship between the exogenous, mediator, and endogenous variables. The finding reveals that top management support and competitive pressure have a significant positive impact on the use of e-commerce direct and mediation. At the same time, the adoption cost and government support have an insignificant impact on e-commerce usage. This study results can be used to enhance the use of e-commerce in Pakistan’s manufacturing SMEs to improve the country’s overall exports.

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Corporate Social Responsibility and Customer Loyalty in Food Chains—Mediating Role of Customer Satisfaction and Corporate Reputation

Sustainability ◽

10.3390/su13168681 ◽

2021 ◽

Vol 13 (16) ◽

pp. 8681

Author(s):

Waris Ali ◽

Yu Danni ◽

Badar Latif ◽

Rehana Kouser ◽

Saleh Baqader

Keyword(s):

Customer Satisfaction ◽

Customer Loyalty ◽

Corporate Reputation ◽

Positive Impact ◽

Partial Least Square ◽

Least Square ◽

Equation Modeling ◽

Survey Method ◽

Food Chains

The study examined the role of perceived CSR in deriving customer loyalty by exploring direct and mediated effects of corporate reputation and customer satisfaction in Pakistan’s food chains. The data were collected through a survey method from 322 customers of McDonald’s in Pakistan during October 2019 and January 2020. The collected information was then analyzed through the Partial Least Square Structural Equation Modeling (PLS-SEM) technique to test the hypothesized relationships. The results revealed a significant positive impact of perceived CSR on customer loyalty, corporate reputation, and customer satisfaction. Further, customer satisfaction and corporate reputation appeared to mediate the relationship between perceived CSR and customer loyalty.

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The effect of manufacturing agility competencies on lean manufacturing in increasing operational performance

Uncertain Supply Chain Management ◽

10.5267/j.uscm.2020.10.001 ◽

2021 ◽

pp. 195-204 ◽

Cited By ~ 1

Author(s):

Budianto Budianto ◽

Surachman Surachman ◽

Djumilah Hadiwidjojo ◽

Rofiaty Rofiaty

Keyword(s):

Lean Manufacturing ◽

Structural Equation ◽

Performance Testing ◽

Partial Least Square ◽

Least Square ◽

Operational Performance ◽

Equation Modeling ◽

Survey Method ◽

Mediating Role

This study aims to assess the success of implementing Lean Manufacturing (LM) practices in food companies in Indonesia through the mediating role of Manufacturing Agility Competencies (MAC) to improve Operational Performance (OP). The method used is survey method. The study uses a positivist paradigm to see the effect of Lean manufacturing on operational performance. Testing used Structural Equation Modeling (SEM) by the Partial Least Square (PLS) approach. Finding of this study reveals that lean manufacturing practices have no positive effect on operational performance in Indonesian food industries. Meanwhile, the mediating role of Manufacturing Agility Competencies has succeeded in increasing the effect of Lean Manufacturing on operational performance. The originality of the research lies in the process of forming Manufacturing Agility Competencies as a strategy with a long process based on the experiences and observations made in food companies in Indonesia.

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Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong

International Journal of Wine Business Research ◽

10.1108/ijwbr-10-2018-0060 ◽

2019 ◽

Vol 31 (4) ◽

pp. 532-554 ◽

Cited By ~ 2

Author(s):

Tommy Lau ◽

Man Lai Cheung ◽

Guilherme D. Pires ◽

Carol Chan

Keyword(s):

Hong Kong ◽

Customer Satisfaction ◽

Service Quality ◽

Customer Loyalty ◽

Positive Impact ◽

Partial Least Square ◽

Least Square ◽

Survey Method ◽

Content Type ◽

The Impact

Purpose The abolishment of the wine tax in Hong Kong has led to increased wine consumption and increased demand for wine-related professionals, such as sommeliers. Yet the importance of sommeliers’ value-adding performance in the context of upscale Chinese restaurants has not been examined. To address this gap, the SERVQUAL framework is adopted to examine the influence of sommeliers’ service quality (SQ) on customer satisfaction (CS) and loyalty in the context of upscale Chinese restaurants in Hong Kong. Design/methodology/approach The survey method is used to collect data from 302 units of the population of interest, partial least square-structural equation modelling (PLS-SEM) is used to test the links between constructs. Findings Four of the seven dimensions of sommeliers’ service quality, namely, empathy, tangibles, credibility and assurance, have a significant positive impact on customer satisfaction and customer loyalty, whereas the impact of perceived value and responsiveness on customer satisfaction and customer loyalty is positive but only marginally significant. Reliability has a weak and non-significant impact on customer satisfaction and customer loyalty. Research limitations/implications Examining a small number of upscale Chinese restaurants in Hong Kong limits generalisation of the findings to other contexts. Replication of the research in different contexts will enhance generalizability. In terms of implications, the discussion highlights the importance of sommeliers’ service performance on customers’ SQ perceptions SQ, CS and loyalty, all of which are important variables for restaurateurs. Originality/value To the best of the authors’ knowledge, this is the first study of the influence of the quality of sommelier’s SQ on CS and loyalty in upscale Chinese restaurants in Hong Kong. Given the lack of attention to this service role in the literature, the study contributes theory from which further understanding can develop.

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ENABLING ORGANIZATIONAL CHANGE – LEADERSHIP, COMMITMENT TO CHANGE AND THE MEDIATING ROLE OF CHANGE READINESS

Journal of Business Economics and Management ◽

10.3846/16111699.2011.642083 ◽

2013 ◽

Vol 14 (2) ◽

pp. 348-363 ◽

Cited By ~ 17

Author(s):

Sinnappan Santhidran ◽

V. G. R. Chandran ◽

Junbo Borromeo

Keyword(s):

Change Readiness ◽

Change Leadership ◽

Partial Least Square ◽

Least Square ◽

Asian Countries ◽

Leadership Change ◽

Commitment To Change ◽

Mediating Role ◽

The Relationship

There has been little empirical analysis on the complex relationship between leadership, change readiness and commitment to change in the context of Asian countries. In this paper, we propose a research model to analyze the interrelationship between leadership, change readiness and commitment to change using the partial least square technique. Results of the study suggest that leadership positively and significantly affect change readiness but not commitment to change. Consequently, change readiness is found to significantly affect commitment to change. In other words, change readiness is found to mediate the relationship between transformational leadership and commitment to change. This may suggest that the influence of leadership is a sequential process affecting change readiness, and in turn, the commitment to change as opposed to the conventional belief that it affects both change readiness and commitment to change simultaneously. The implication of the study is further discussed.

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A strategy tripod perspective on merger effectiveness in the higher education industry: the mediating role of future foresight

International Journal of Educational Management ◽

10.1108/ijem-11-2020-0525 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Zahraa Sameer Sajwani ◽

Joe Hazzam ◽

Abdelmounaim Lahrech ◽

Muna Alnuaimi

Keyword(s):

Higher Education ◽

Structural Equation ◽

Government Support ◽

Equation Modeling ◽

Survey Method ◽

Content Type ◽

Mediating Role ◽

Education Industry ◽

Higher Education Industry

PurposeThe purpose of the study is to investigate the role of the strategy tripod premises, mediated by future foresight and its effect on merger effectiveness in the higher education industry.Design/methodology/approachA quantitative survey method was implemented, with the data provided by senior managers of 14 universities that went through a merger from the years 2013–2016. The proposed model was tested using partial least squares (PLS) of structural equation modeling (SEM).FindingsThe results indicate that government support, competitive intensity and knowledge creation capability relate positivity to merger effectiveness, and these relationships are mediated by future foresight competence.Originality/valueThe study provides a better understanding of merger effectiveness in the higher education industry by identifying the role of future foresight competence in the application of strategy tripod and its contribution on merger effectiveness. Results indicate that future foresight competence contributes to the merger effectiveness and enables the effective implementation of the strategy tripod dimensions in higher education mergers.

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Impact of Emotional Needs on Intention to Stay and the Mediating Role of Perceived Organizational Support.an Empirical Study of Gen Y Employees’ in the Banking Sector in Malaysia

International Journal of Recent Technology and Engineering - 2 ◽

10.35940/ijrte.b1018.0982s919 ◽

2019 ◽

Vol 8 (2S9) ◽

pp. 86-94

Keyword(s):

Organizational Support ◽

Perceived Organizational Support ◽

Banking Sector ◽

Positive Impact ◽

Survey Method ◽

Emotional Needs ◽

Intention To Stay ◽

Gen Y ◽

Mediating Role

It is anticipated that over the next 10 years, the banking sector would require a workforce of about 200,000. Gen Y employees makes up about 40% of the current workforce in Malaysia. This number is expected to increase to 75% within a relatively short span of time. The present study examined the influence of emotional needs of Gen Y employees towards intention to stay and the mediating role of perceived organizational support. This was a quantitative research that used a survey method. Data was collected from a sample of 470 Gen Y employees in the banking sector in Malaysia. The findings revealed that emotional needs had a significant impact on intention to stay. Perceived organizational support was found to mediate the relationship between the two. The findings have significantly contributed to the advancement of knowledge in the emotional needs and intention to stay of Gen Y employees in the banking sector. The significant and positive impact of emotional needs and perceived organizational support suggests the importance of these factors in retention of Gen Y employees. The paper's primary contribution is that it provides an understanding that emotional needs and the mediating role of perceived organizational support have an impact on improving the intention to stay of Gen Y employees in the banking sector in Malaysia. From the practical implications perspective, organizations need to implement policies and procedures to help lessen employees quitting intentions. The results of this study suggest that organizations can implement policies covering the employee emotional needs and employees’ perception that their work and contributions are valued. With current trends of globalizations and diversity, the finding of this study can be beneficial to improve retention of Gen Y employees in other countries

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INTENTION TO DONATE KIDNEY IN INDONESIA: THE ROLE OF FINANCIAL INCENTIVE, PERCEIVED RISK, AND ALTRUISM

MIX JURNAL ILMIAH MANAJEMEN ◽

10.22441/mix.2018.v8i3.002 ◽

2018 ◽

Vol 8 (3) ◽

pp. 463

Author(s):

Elsa Adelia Nurrachma ◽

Budhi Haryanto ◽

Nurmadi Harsa Sumarta

Keyword(s):

Perceived Risk ◽

Financial Incentive ◽

Partial Least Square ◽

Least Square ◽

Equation Modeling ◽

Survey Method ◽

Kidney Donation ◽

Kidney Donor ◽

Kidney Donors

This study aims to explore individual motivations to donate kidney in the context of humanity-oriented marketing. It was aimed to understand the influences of financial incentive and perceived risk in the decision of donating kidney. This study tried to specify the kidney donors into altruistic and unrelated kidney donor type, where previous study tends to generalize the behavior of all kidney sources. This study also tries to test the moderating role of altruism, because kidney donation is an act that’s driven by humanity values. Using non-probability sampling, survey method with online questionnaires, the samples consist of 101 out of 125 obtained data from 545 contacted potential donors in Kidney Donor Indonesia Facebook community. To analyze the data, this study use Structural Equation Modeling with Smart Partial Least Square (PLS) 3 Software. The result indicates that altruism moderates the behavior of kidney donors because the consideration of kidney donor’s in high and low altruism group found to have differences. Health authorities and related institutions that runs the kidney donation program can use the presented findings to create a better strategy in promoting kidney donation and increasing the awareness of potential market in Indonesia. Further, to understood the perception and consideration of kidney donor in donating their organ

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Impact of E-HRM Strategies on Organizational Innovation by Knowledge Repository as Mediating Role

Research Anthology on Architectures, Frameworks, and Integration Strategies for Distributed and Cloud Computing ◽

10.4018/978-1-7998-5339-8.ch113 ◽

2021 ◽

pp. 2317-2339

Author(s):

Aysar Mohammad Khashman

Keyword(s):

Performance Appraisal ◽

Significant Relationship ◽

Middle Managers ◽

Organizational Innovation ◽

Partial Least Square ◽

Least Square ◽

Mediating Role ◽

Knowledge Repository ◽

Knowledge Repositories

The current study is intended to provide the analysis of the direct and indirect relationships between (E-HRM) strategies and organizational innovation through a knowledge repository as a mediation construct. From various previous studies, five (E-HRM) strategies constructs were adopted for this study. These include e-recruitment, e-selection, e-training, e-performance appraisal, and e-compensations, and used the mediating role of a knowledge repository for these constructs to improve organizational innovation. The study applied the Smart Partial Least Square (PLS) software to analyze the underlying relationships amongst the most relevant constructs between (E-HRM) strategies, knowledge repositories, and organizational innovation with a total of seven constructs. As a result of analysis of the findings from middle managers (n = 94) working for the Royal Jordanian airline. It was found that there was a strong and statistically positive significant relationship between several (E-HRM) strategies and organizational innovation by using the knowledge repository as a mediation construct.

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Emanating the key factors of innovation performance: leveraging on the innovation culture among SMEs in Malaysia

Journal of Asia Business Studies ◽

10.1108/jabs-04-2018-0130 ◽

2019 ◽

Vol 13 (4) ◽

pp. 559-587 ◽

Cited By ~ 6

Author(s):

Haniruzila Hanifah ◽

Hasliza Abdul Halim ◽

Noor Hazlina Ahmad ◽

Ali Vafaei-Zadeh

Keyword(s):

Partial Least Square ◽

Innovation Performance ◽

Least Square ◽

Government Support ◽

Innovation Strategy ◽

Equation Modeling ◽

Content Type ◽

Innovation Culture ◽

The Relationship

Purpose Innovation has become an approach to create value for the customer to remain competitive in the market. However, previous research on innovation performance particularly among Bumiputera small and medium-sized enterprises (SMEs) had received little intention. Hence, Bumiputera SMEs need to inculcate the innovation culture to generate innovation performance. As such, the purpose of this study is to examine the ambidextrous orientation and innovation strategy on innovation culture, and how innovation culture could mediate the relationship between ambidextrous orientation and innovation strategy and innovation performance. In addition, this study also examines the role of government support as the moderator between innovation culture and innovation performance. Design/methodology/approach Data were collected from 140 Bumiputera SMEs and analyzed using partial least square-structural equation modeling via Smart PLS. Findings Findings indicated that ambidextrous orientation (alignment and adaptability) and innovation strategy (proactive creativity strategy and growth risk orientation strategy) had a significant impact on innovation culture. Besides, innovation culture mediated the relationship between alignment, proactive creativity strategy, growth risk orientation strategy and innovation performance. Surprisingly, innovation culture does not significantly mediate the relationship between adaptability and innovation performance. However, government support plays an important role to support innovation culture and innovation performance in Bumiputera SMEs. Originality/value This study makes both theoretical and practical contributions, especially in identifying the significant role of Bumiputera SMEs in creating an innovation culture. Besides, it explained government support as an important role in strengthening the relationship between innovation culture and innovation performance. The findings of the study will provide great help to Bumiputera entrepreneurs in formulating innovation culture in Malaysian SMEs.

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The Mediating Role of Satisfaction in the Relationship between Service Quality and Loyalty: Case Study in PT Asuransi XYZ Indonesia.

International Journal of Business Studies ◽

10.32924/ijbs.v4i1.109 ◽

2020 ◽

Vol 4 (1) ◽

pp. 46-55

Author(s):

Roby Nurismartian ◽

Prof. Ir. Hendra Michael Roy Sembel, MBA., Ph.D., CSA

Keyword(s):

Service Quality ◽

Structural Equation ◽

Positive Impact ◽

Partial Least Square ◽

Least Square ◽

Equation Modeling ◽

Significant Variable ◽

Insurance Company ◽

Mediating Role ◽

The Relationship

The objective of this study is to analyze the relationship of service quality on agents’ satisfaction, service quality on agents’ loyalty, and satisfaction on loyalty when they used the insurance portal XYZNet as a digital tools provided by PT Asuransi XYZ Indonesia for their agents’ to increase market share in retail business in Indonesia. Where the portal was facing the challenge of the low number of usage. This study used a quantitative approach, involved 100 respondents which have minimum five times using this portal as samples. The analysis technique used in this study is Partial Least Square (PLS) Structural Equation Modeling (SEM), with the help of SmartPLS version 3.2.8 software. The results indicated that service quality positively influenced agents’ satisfaction, satisfaction also positively influenced agents’ loyalty. However service quality did not significantly influenced agents’ loyalty. The finding also indicated that satisfaction was a significant variable that mediated the relationship between service quality and loyalty. The study gives positive impact to the future researchers to do similar study. Furthermore, the finding could help PT Asuransi XYZ Indonesia and insurance company in general to improve their service quality.

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