scholarly journals An Integrated Key Performance Measurement for Manufacturing Operations Management

2020 ◽  
Vol 12 (13) ◽  
pp. 5260
Author(s):  
Gyusun Hwang ◽  
Jun-Hee Han ◽  
Tai-Woo Chang
Keyword(s):  
Performance Measurement ◽  
Operations Management ◽  
Multiple Criteria Decision Making ◽  
Performance Model ◽  
Production Performance ◽  
Manufacturing Operations ◽  
Measurement Framework ◽  
Business Excellence ◽  
Result Analysis

This paper proposes a comprehensive production performance measurement framework and illustrates the method to evaluate the performance and guide practitioners to make further improvement. The development comprises four steps. (1) Performance indicators derived from business excellence models are enumerated to provide the performance model: 74 indicators, which can be classified in terms of their characteristics, are identified in six criteria. (2) A multiple criteria decision-making approach based on the analytic hierarchical and network processes, which determine the weights of the criteria and indicators, is applied. In addition, this study introduced additional formulas to derive the final performance values. (3) A performance measurement framework that integrates the measurement and result analysis processes is implemented. (4) The proposed framework is verified through a case study. The results of the case study show that the proposed framework identifies the gaps and discrepancies among the management levels, enabling the determination of means for continuous improvement.

Performance measurement system in the situation of simultaneous vertical and horizontal integration

2016 ◽  
Vol 36 (10) ◽  
pp. 1182-1200 ◽  
Author(s):  
Jukka Pellinen ◽  
Henri Teittinen ◽  
Marko Järvenpää
Keyword(s):  
Performance Measurement ◽  
Single Case ◽  
Field Studies ◽  
Production Performance ◽  
Performance Measurement System ◽  
Horizontal Integration ◽  
Content Type ◽  
Performance Measurement Systems ◽  
Integration Strategies

Purpose The purpose of this paper is to extend the knowledge of the use of performance measurement systems (PMS) in situations where the benefits of both vertical and horizontal integration strategies are sought simultaneously. Design/methodology/approach This is a single case study, the purpose of which is to build a contextual theory. Findings The main results highlight three competing and partly contradictory tendencies in the development and use of PMS in organizational integration. In addition, the authors have identified features of PMS that may benefit or hinder integration. Grounded on empirical findings the paper presents a more complete theoretical framework of PMS for integration. Research limitations/implications The propositions of the framework need to be tested in different contexts with case and field studies or a large sample of data using statistical techniques to improve external validity. The causal relationships explored in this study may be further developed using longitudinal studies. Practical implications In acquisition situations there exists the need for vertical integration to control the growing complexity but at the same time for horizontal control to advance customer-centred production. Performance measurement is the key issue to examine the execution and results of such integrations. Originality/value Case study findings are used to develop a more comprehensive theory of PMS design and use in situations where both vertical and horizontal integration are sought. Contrary to current understandings, the central statement of this study is that horizontal organization is not an alternative to vertical organizational structure but they can be effectively coupled.

scholarly journals Synthesis of Manufacturing and Facility Data for Sustainability Analysis

2012 ◽  
Author(s):  
John Michaloski ◽  
Goudong Shao ◽  
Frank Riddick ◽  
Swee Leong ◽  
Jonatan Berglund ◽  
...  
Keyword(s):  
Operations Management ◽  
Facility Management ◽  
Modeling Tools ◽  
Data Synthesis ◽  
Holistic View ◽  
Manufacturing Operations ◽  
Sustainability Analysis ◽  
Activity Models ◽  
Standard Framework

This paper discusses data synthesis of production and facility knowledge for sustainability analysis by applying the ISA–95 “Activity Models of Manufacturing Operations Management” (MOM) model. Presently, production and facility management basically function independently of each other. This paper presents the addition of facility activities to the MOM model, in accordance with the needs for attaining a holistic view of sustainability analysis. Historically, production and facility data are represented in various forms, e.g., data bases, CAD, and spread-sheets, without a common unifying representation. Based on this combination of incompatible modeling tools, the use of Core Manufacturing Simulation Data (CMSD) is proposed as a standard framework for integrating the broad range of technology. A case study of the data synthesis for a precision sand casting production facility is explored.

scholarly journals Performance measurement frameworks in a state controlled research organization: Can the Balanced Scorecard (BSC) be modified?

2010 ◽  
Vol 41 (2) ◽  
pp. 51-63 ◽  
Author(s):  
K. Sartorius ◽  
N. Trollip ◽  
C. Eitzen
Keyword(s):  
Performance Measurement ◽  
Balanced Scorecard ◽  
Value Chain ◽  
Research Organization ◽  
Hybrid Form ◽  
The Balanced Scorecard ◽  
Measurement Framework ◽  
Research Sector ◽  
Significant Difference

The development of multiple stakeholder performance measurement frameworks (PMF) is a complex process in the public research sector. The objective of the paper was to investigate whether the performance measurement framework (PMF) of a state owned research organization could be adapted to the Balanced Scorecard (BSC). A conceptual framework developed a hybrid form of BSC that could be applied in a research setting before describing a case study setting. A case study, as well as a survey was employed to investigate the research questions. The results suggest that the research sector PMF incorporated the properties the organization’s value chain, as well as reflected its strategies and key actions. Furthermore, suitable performance measures had been created for all the organization’s stakeholders. Further inductive analysis indicated that the PMF resembled a hybrid form of BSC based on the Moullin (2002) public sector framework. Finally, the results indicated that the PMF motivated its researchers at operations level, however, a survey of opinions suggests there was a significant difference in opinion between different categories of researchers.

scholarly journals The relationship regulator: a buyer-supplier collaborative performance measurement system

2018 ◽  
Vol 38 (11) ◽  
pp. 2022-2039 ◽  
Author(s):  
Vieri Maestrini ◽  
Veronica Martinez ◽  
Andy Neely ◽  
Davide Luzzini ◽  
Federico Caniato ◽  
...  
Keyword(s):  
Performance Measurement ◽  
Measurement System ◽  
Performance Measurement System ◽  
Adoption Process ◽  
Content Type ◽  
Measurement Framework ◽  
Relationship Performance ◽  
The Relationship

Purpose The purpose of this paper is to propose an innovative buyer-supplier performance measurement system (PMS) (called relationship regulator – RelReg), aimed at stimulating collaboration on mutual performance. The RelReg is described all throughout the phases of its lifecycle: first, design features and visual representation of the new measurement framework are reported; second, guidelines on how to implement, use and review the system are provided, highlighting the role of the buyer and the supplier at each step. Design/methodology/approach A theory building and testing approach is applied. The RelReg developed features primarily ground on previous scientific contributions matched with empirical evidence collected through case studies, workshops and focus groups. The resulting conceptual model is then validated through a dyadic buyer-supplier case study. Findings Two conceptual frameworks are provided: the RelReg dashboard – a multidimensional PMS; and the RelReg lifecycle – set of activities to be performed by both the buyer and the supplier all along the adoption process. Moreover, empirical insights on relevant issues to be considered when adopting the RelReg are reported. Originality/value The RelReg represents an innovative and smart tool, allowing buyer-supplier dyads to collaborate on relationship performance.

scholarly journals Empirical study of measuring supply chain performance

2015 ◽  
Vol 22 (2) ◽  
pp. 290-308 ◽  
Author(s):  
Ilkka Sillanpää
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Manufacturing Industry ◽  
Case Study Research ◽  
Future Research ◽  
Order Book ◽  
Content Type ◽  
Measurement Framework ◽  
Efficiency And Effectiveness

Purpose – Supply chain (SC) performance measurement – the process of qualifying the efficiency and effectiveness of the SC. The purpose of this paper is to create a SC measurement framework for manufacturing industry, define which data should be measured and verify the measurement framework in the case company’s SC. Design/methodology/approach – There is a review of the current understanding of supply chain management and literature related to SC performance measurement and the study creates a framework for SC measurement. This research is qualitative case study research. Findings – This study presents the main theoretical framework of SC performance measurement. The key elements for the measurement framework were defined as time, profitability, order book analysis and managerial analysis. The measurement framework is tested by measuring case SC performance. Research limitations/implications – In the study, a performance measurement framework was created for the needs of manufacturing industry. Suggestions for future research are multiple case study in different manufacturing industry areas and positivistic-based SC performance research. Practical implications – The measurement framework in this study offers guidelines for measuring the SC in manufacturing industry but the measurement framework could be used in different areas of industry as well. Originality/value – The SC performance measurement framework is tested and a valid framework for SC performance measurement in manufacturing industry.

Logistics performance measurement framework for companies with multiple roles

2019 ◽  
Vol 23 (2) ◽  
pp. 93-109 ◽  
Author(s):  
Dian Prama Irfani ◽  
Dermawan Wibisono ◽  
Mursyid Hasan Basri
Keyword(s):  
Literature Review ◽  
Performance Measurement ◽  
Performance Management ◽  
Multiple Roles ◽  
Multiple Role ◽  
Content Type ◽  
Study Approach ◽  
Measurement Framework ◽  
New Framework

Purpose Companies with multiple roles, as both a profit generator and public service provider, have specific characteristics that differentiate them from single-role companies. However, literature suggests that no performance measurement framework exists to fully suit the characteristics of such companies. This study aims to develop a novel performance-measuring framework to manage logistics performance in multiple-role companies. Design/methodology/approach The framework is developed by combining a literature review and a case study approach as applied to a company with multiple roles. The case study is conducted to identify the characteristics of multiple-role companies, the factors that potentially affect such companies’ logistics performance and criteria for a new framework. The literature review identifies the concepts, performance attributes and indicators from existing frameworks with the potential for incorporation and synthesis in the new framework. Findings This study identified several characteristics, performance drivers and criteria for a logistics performance-measuring framework for multiple-role companies. Additionally, this study successfully developed a new logistics performance-measuring framework that consists of eight performance management stages and an aggregated index to measure overall logistics performance. Practical implications The proposed logistics performance-measuring methodology provides useful guidance for stakeholders of multiple-role companies to plan, organize, execute and evaluate logistics performance. Originality/value This research fills a theoretical gap by explaining the characteristics of logistics systems in multiple-role companies, as well as the factors that may affect such companies’ logistics performance. Further, the proposed framework contributes to academia by integrating performance attributes from several available frameworks to manage objective conflicts, dynamism issues and the inconsistent performance evaluations that exist in companies with multiple roles.

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