Analisis Hukum Terhadap Penumpang Pesawat Atas Keterlambatan Keberangkatan Penerbangan Domestik di Bandara Internasional Kualanamu Deli Serdang

This paper riset aims to examine and analyze the legal rule regarding airlines for passenger aircraft in Indonesia is Law No. 8 of 1999 concerning Consumer Protection, Law no. 1 of 2009 concerning Aviation and Regulation of the Minister of Transportation No. 89 of 2015 concerning Handling Delays in Scheduled Commercial Air Transport Business Entities in Indonesia and Regulation of the Minister of Transportation Number 92 of 2011 amending the Regulation of the Minister of Transportation No. 77 of 2011 concerning the Responsibility of Air Transport Carriers. The factors causing the delay in departure at Kualanamu Deli Serdang International Airport are one of the factors of weather, and technical problems on aircraft but which are more often caused by weather, especially Kuala Lumpur is the hub airport (collecting airport) of several small airports where the weather can change at any time -Time and it is a thing that often happens in Kuala Lumpur. The responsibility of domestic airlines to aircraft passengers who experience delays in departure at Kualanamu Deli Serdang International Airport is to provide compensation and compensation in the form of soft drinks, snacks and heavy meals as well as compensation, depending on the type of delay according to the category, namely: Category 1, 30 to 60 minutes delay, Category 2, 61 to 120 minutes delay, Category 3, 121 to 180 minutes delay, Category 4, 181 to 240 minutes delay, Category 5, more than 240 minutes delay, Category 6, namely flight cancellations, then the airline is obliged to divert to the next flight or refund all ticket costs.

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Prerequisites for Strategic Management of the Air Transport Enterprises Development

Business Inform ◽

10.32983/2222-4459-2021-3-75-80 ◽

2021 ◽

Vol 3 (518) ◽

pp. 75-80

Author(s):

T. N. Shkoda ◽

Keyword(s):

Strategic Management ◽

Global Economy ◽

Strong Dependence ◽

Air Transport ◽

Added Value ◽

Passenger Transportation ◽

Transport Services ◽

Advanced Technologies ◽

Domestic Airlines ◽

Business Entities

The global crisis caused by the COVID-19 pandemic has suspended not only the development of the aviation sector, but also the global economy in general. The possibility of acquiring the pre-crisis level indicators by domestic air transport enterprises depends on the effective solution of problematic issues to increase their competitiveness in the liberalized aviation market. This publication is aimed at carrying out systematization and identifying the prerequisites for efficient strategic management of Ukrainian air transport enterprises on the basis of consideing modern challenges in the development of the air transport services market, the conditions and industry peculiarities of the activities of aviation business entities in Ukraine. According to the results of the conducted study, the list of obstacles that hinder the development of air transport in Ukraine are systematized. The identified sufficiently strong dependence of the added value created by domestic airlines on such factors as the amount of time worked, the number of airlines, the volumes of passenger transportation and the number of advanced technologies used, pointed out the expediency of taking into account the stimulating impact of these factors on the business activity of domestic air transport enterprises for the development of the national economy. The results of the study of the prerequisites for increasing the competitiveness and development of air transport enterprises of Ukraine have testified to the need to create conditions for efficient strategic management of Ukrainian airlines, which together, due to the creation of additional jobs, as well as added value, have a direct impact on the formation of Ukraine’s gross domestic product.

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Marketing-Mix-Factors Affecting the Selection of Domestic Airlines Services at U-Tapao International Airport (Rayong-Pattaya)

SSRN Electronic Journal ◽

10.2139/ssrn.3327661 ◽

2019 ◽

Author(s):

Surath Sridech ◽

Nopeerrnand Peanmunkung

Keyword(s):

Marketing Mix ◽

Factors Affecting ◽

International Airport ◽

Domestic Airlines ◽

Selection Of

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Hubungan Budaya Pengamanan dan Kinerja Bandar Udara dengan Kepuasan Penumpang Angkutan Udara di Bandar Udara Internasional Soekarno - Hatta

WARTA ARDHIA ◽

10.25104/wa.v39i2.114.128-145 ◽

2013 ◽

Vol 39 (2) ◽

pp. 128-145

Author(s):

Siti Masrifah

Keyword(s):

Significant Relationship ◽

Positive Relationship ◽

Service Performance ◽

Air Transport ◽

Cultural Relations ◽

Security Culture ◽

International Airport ◽

Passenger Satisfaction ◽

Strong Positive Relationship ◽

And Performance

This study examined the association of security culture (X1) and the performance of airport services (X2) with air transport passenger satisfaction (Y), either individually or jointly.This study with a sample of 100 respondents passenger air transport, the distribution of questionnaires to terminal 2F domestic at Soekarno Hatta International Airport Cengkareng.Calculation results show a positive and significant relationship shown in securing cultural relations (X1) to the satisfaction of passenger air transport (Y). Airport service performance (X2) to the satisfaction of passenger air transport (Y). The relation security culture and performance of airport service to the satisfaction of the air transport of passengers together.The final results of this study have a strong positive relationship between security culture in air transport passenger satisfaction. Strong positive relationship between performance of airport services in air transport passenger satisfaction. And a strong positive relationship between culture security and performance of airport services to the satisfaction of the air transport of passengers together.Penelitian ini untuk mengetahui hubungan budaya pengamanan (X1) dan kinerja pelayanan bandar udara (X2) dengan kepuasan penumpang angkutan udara (Y), baik secara sendiri-sendiri maupun secara bersama-sama. Penelitian ini dengan jumlah sampel sebanyak 100 responden penumpang angkutan udara, dengan melakukan sebaran kuesioner di terminal 2F domestik Bandar Udara International Soekarno Hatta Cengkareng. Hasil perhitungan menunjukkan hubungan yang positif dan signifikan pada budaya pengamanan (X1) dengan kepuasan penumpang angkutan, hubungan positif dan signifikan antara kinerja pelayanan bandar udara (X2) dengan kepuasan penumpang angkutan udara (Y), serta menghasilkan hubungan positif dan signifikan antara budaya pengamanan (X1) dan kinerja pelayanan Bandar udara (X2) dengan kepuasan penumpang angkutan udara (Y) secara bersama-sama. Hasil akhir penelitian ini mempunyai hubungan positif dan kuat antara budaya pengamanan dengan kepuasan penumpang angkutan udara. Hubungan positif dan kuat antara kinerja pelayanan Bandar udara dengan kepuasan penumpang angkutan udara. Hubungan positif dan kuat antara budaya pengamanan dan kinerja pelayanan Bandar udara dengan kepuasan penumpang angkutan udara secara bersama-sama. Implikasi bagi penyelenggara bandar udara dalam tercapainya kepuasan penumpang angkutan udara dengan memberikan rasa aman, lancar, tertib, dan selamat dalam suatu penerbangan, serta jasa pelayanan bandar udara dengan kebersihan terminal dan ketersediaan fasilitas yang cukup dan baik.

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Main Drainage Design for the New Kuala Lumpur International Airport

Water and Environment Journal ◽

10.1111/j.1747-6593.1998.tb00144.x ◽

1998 ◽

Vol 12 (1) ◽

pp. 38-44 ◽

Cited By ~ 1

Author(s):

S. T. Mosquera ◽

J. M. Drake

Keyword(s):

Kuala Lumpur ◽

International Airport ◽

Drainage Design

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The role of very large passenger aircraft in global air transport – a review and outlook to the year 2050

Transportation Research Procedia ◽

10.1016/j.trpro.2021.11.099 ◽

2021 ◽

Vol 59 ◽

pp. 76-84

Author(s):

Wolfgang Grimme ◽

Sven Maertens ◽

Stephan Bingemer

Keyword(s):

Air Transport ◽

Passenger Aircraft

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Malaysia Environment and Atmosphere with Arab Tourist Loyalty and Satisfaction

International Journal of Engineering & Technology ◽

10.14419/ijet.v7i4.35.27394 ◽

2018 ◽

Vol 7 (4.35) ◽

pp. 917

Author(s):

Alamer Gadah Atiq ◽

Zainon Binti Mat Sharif

Keyword(s):

Regression Model ◽

Predictor Variable ◽

Kuala Lumpur ◽

Independent Variables ◽

International Airport ◽

Factors Influencing ◽

Tourism Studies

With the persistent development of tourism in Malaysia, tourist loyalty has become a vital topic in tourism studies. Researchers often examine this with little focus on the relations and interaction between tourist loyalty and the factors of tourism satisfaction. This study was conducted to examine the factors influencing Arab tourists’ loyalty towards tourism in Malaysia. Questionnaires were delivered conveniently to 30 Arab tourists at Kuala Lumpur International Airport (KLIA). From the overall results of this study, it can be concluded that the regression model revealed that the independent variables entered into the regression model were significant predictors of tourist loyalty. The coefficient of destination (R2) showed that about 76.00% of variance in tourist loyalty was explained by the predictor variable.

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Customers Satisfaction Towards the Services Provided in Kuala Lumpur International Airport, Malaysia

China-USA Business Review ◽

10.17265/1537-1514/2015.01.006 ◽

2015 ◽

Vol 14 (1) ◽

Keyword(s):

Kuala Lumpur ◽

International Airport

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PERANCANGAN DAN PENGEMBANGAN TERMINAL PENUMPANG BANDARA INTERNASIONAL RADIN INTEN II LAMPUNG

Arsitektura ◽

10.20961/arst.v14i2.9062 ◽

2017 ◽

Vol 14 (2) ◽

Author(s):

Galih Saprilantu ◽

Tri Yuni Iswati ◽

Amin Sumadyo

Keyword(s):

Local Government ◽

Industrial Sector ◽

Air Transport ◽

Design And Development ◽

International Airport ◽

Facilities Design ◽

Area Development

Lampung Province area development that keeps increasing every year, in tune with new anyway that is the industrial sector and increasing tourism anyway. Liquid air transport one of the factors that play a role in developing regional Lampung, in addition it also in modern air transport become main options as a means of access to this provincial entry exit. Lampung Province local Government planned to maximize the group by doing airport development Radin Inten II airport into an international class that can accomodate superbly will access inward or outward in the sphere of Indonesia (SNI) and internationally. Development and design of the airport focused more to the passenger terminal, without neglecting other support facilities. Design question is how petite and mass terminal developed concept able to accommodate the predicted flight activities will grow each year, as well as the Lampung Province local wisdom impressions that will be highlighted. This method is used in the design and development is the method of architecture, so that the results obtained are supporting facilities that comply with the standard of the airport that simply playing on international flights, as well as the development of the area of the terminal in order to maximize undertakes activities in it. Keywords: Development, Passanger Terminal, International Airport, Radin Inten II, Lampung Province.

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