The effect of supervisory support on Job Satisfaction, Job performance, and Organizational citizenship behavior

2019 ◽  
Vol 7 (2) ◽  
pp. 169-187
Author(s):  
SeongHoon Hong ◽  
◽  
Hun-Jae Park ◽  
Young-Taek Kim
Keyword(s):  
Job Satisfaction ◽  
Job Performance ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Citizenship Behavior ◽  
Supervisory Support

scholarly journals Influence Organizational Citizenship Behavior and Work Motivation on Job Performance of PT JNE Kota Kediri

2021 ◽  
Vol 8 (1) ◽  
pp. 48-60
Author(s):  
Ria Lestari Pangastuti ◽  
Desi Kristanti
Keyword(s):  
Job Satisfaction ◽  
Job Performance ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Structural Model ◽  
Work Motivation ◽  
Measurement Model ◽  
Citizenship Behavior ◽  
General Goals ◽  
Model Measurement

Organizations are systems and human activities that work together. In line with that, the organization is said to be a rational coordination of the activities of a number of people to achieve some general goals through the division of work and functions through a hierarchy of authority and responsibility. Analyzing the influence of motivation on job performance, analyzing the effect of job satisfaction on job performance, analyzing the influence of motivation on job satisfaction. This type of research is correlational analytic research. Correlation analysis is a statistical method used to measure the magnitude of the linear relationship between two or more variables. SEM, a complete modeling, basically consists of a measurement model (Measurement Model) and a Structural Model or Causal Model. This research is empirical evidence regarding the effect of motivation and OCB on achievement. This study uses a sample of 100 respondents who are employees of PT JNE Kota Kediri. The results showed that: motivation has an effect on OCB where effective motivation can increase or encourage an employee to feel satisfied, motivation has an effect on achievement. Where an employee who is committed to the organization will feel happy to be part of the organization, have trust and good feelings for the organization and have a desire to remain in the organization, and intend to do what is best for the organization.

The Effects of Leaders' Behavior on Job Satisfaction, Organizational Citizenship Behavior, Deviant Behavior, and Job Performance of Employees

2020 ◽  
pp. 100-113
Author(s):  
Pooja Agrawal ◽  
Omvir Gautam
Keyword(s):  
Job Satisfaction ◽  
Job Performance ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Deviant Behavior ◽  
Behavioral Outcomes ◽  
Citizenship Behavior ◽  
Work Behaviors ◽  
Organization Citizenship Behavior ◽  
Organizational Attention

The chapter investigates the impact of leaders' behavior on the employees' job satisfaction and how job satisfaction mediates three work behaviors: organization citizenship behavior, employees' deviant behavior, and job performance. A sum of 304 employees from higher learning institutes answered an adopted questionnaire. This chapter reflects a clear picture with respect to leaders' behavior the advanced era. Employees' deviance behavior emerged as organizational attention. This chapter is an attempt to identify the effects of superior' behavior on employees' job satisfaction. Further, the behavioral outcomes of job satisfaction in the form of job performance, organizational citizenship behavior, and workplace deviant behavior.

scholarly journals PERANAN ORGANIZATIONAL CITIZE DALAM MEMEDIASI PENGARUH JO DAN HUMAN RESOURCES MANAGE TERHADAP SERVICE QUALITY PADA BINTANG LIMA DI JAKARTA SHIP BEHAVIOR SATISFACTION ENT PRACTICES EBUAH HOTEL PUSAT

2009 ◽  
Vol 2 (1) ◽  
pp. 36
Author(s):  
DEWAYANI HAPSARI
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Human Resources ◽  
Job Performance ◽  
Organizational Citizenship ◽  
Significant Influence ◽  
Organizational Citizenship Behavior ◽  
Management Practices ◽  
Citizenship Behavior ◽  
Resources Management

<p class="Style1"><strong><em>The purpose of this research is to propose a model which organizational citizenship </em></strong><strong><em>behavior and job performance mediate the influence of job satifaction and human </em></strong><strong><em>resources management practices toward service quality at Grand Sahid Jaya Jakarta. </em></strong><strong><em>The conceptual framework consists of the following constructs : job satisfaction, </em></strong><strong><em>human resources management practices, organizational citizenship behavior, job </em></strong><strong><em>performance, and service quality. Moreover, four hypotheses were developed and </em></strong><strong><em>tested. instrument test of validity and reliability were used to test the validity of the </em></strong><strong><em>measures, while multiple regression from Statistical Package forSocial Science (SPSS) </em></strong><strong><em>was used in hypotheses testing. Data were collected from Grand Sahid Jaya employee, </em></strong><strong><em>Jakarta. The objectives of this research is to analyze the j.b satisfaction influence </em></strong><strong><em>organizational citizenship behavior at Grand Sahid Jaya Jakarta, analyze the human </em></strong><strong><em>resources practices toward organizational citizenship behavior, analyze the </em></strong><strong><em>organizational citizenship behavior influence job performance and analyze job </em></strong><strong><em>performance influence service quality at Grand Sahid Jaya Jakar<sup>I</sup>ta. The result indicate </em></strong><strong><em>that all hypothesis was supported, indicated that job sati action have sign</em></strong><strong><em>ificant influence toward organizational citizenship behavior, human resources practices have significant influence toward organizational citizenship behavior, organizational citizenship behavior have significant influence toward job performance and job performance have significant influence toward service quality.</em></strong></p><p class="Style1"><strong><em>Keywords : Job performance, service quality, job satisfaction, and organizational </em></strong><strong><em>citizenship behavior.</em></strong></p>

scholarly journals PERANAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR DALAM MEMEDIASI PENGARUH KEPUASAN PEGAWAI DAN PRAKTIK MANAJEMEN SUMBER DAYA MANUSIA TERHADAP KUALITAS PELAYANAN HOTEL BINTANG LIMA DI JAKARTA PUSAT

2010 ◽  
Vol 3 (1) ◽  
pp. 13
Author(s):  
Dewani Hapsari
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Human Resources ◽  
Job Performance ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Management Practices ◽  
Human Resources Management ◽  
Citizenship Behavior ◽  
Resources Management

<span><em>The purpose of this research is to propose a model which organizational citizenship behavior and job</em><br /><span><em>performance mediate the influence of job satifaction and human resources management practices</em><br /><span><em>toward service quality at Grand Sahid Jaya Jakarta.</em><br /><span><em>The conceptual framework consists of the following constructs : job satisfaction, human resources</em><br /><span><em>management practices, organizational citizenship behavior, job performance, and service quality.</em><br /><span><em>Moreover, four hypotheses were developed and tested. Instrument test of validity and reliability</em><br /><span><em>were used to test the validity of the measures, while multiple regression from Statistical Package for</em><br /><span><em>Social Science (SPSS) was used in hypotheses testing. Data were collected from Grand Sahid Jaya</em><br /><span><em>employee, Jakarta.</em><br /><span><em>The objectives of this research is to analyze the job satisfaction influence organizational citizenship</em><br /><span><em>behavior at Grand Sahid Jaya Jakarta, analyze the human resources practices toward organizational</em><br /><span><em>citizenship behavior, analyze the organizational citizenship behavior influence job performance and</em><br /><span><em>analyze job performance influence service quality at Grand Sahid Jaya Jakarta</em><br /><span><em>The result indicate that all hypothesis was supported, indicated that job satisfaction have significant</em><br /><span><em>influence toward organizational citizenship behavior, human resources practices have significant</em><br /><span><em>influence toward organizational citizenship behavior, organizational citizenship behavior have</em><br /><span><em>significant influence toward job performance and job performance have significant influence toward</em><br /><span><em>service quality</em><br /><span><em>Keywords : </em><span><em>Service quality, organizational citizenship behavior, job performance, job satisfaction,</em><br /><span><em>human resources management practices,</em></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br /></span></span>

scholarly journals THE EFFECT OF JOB SATISFACTION AND ORGANIZATION COMMITMENT TO JOB PERFORMANCE THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) AS MEDITATION VARIABLE (EMPIRIS STUDY ON PT. BANK MANDIRI AT JAKARTA)

2019 ◽  
Vol 18 (1) ◽  
pp. 1
Author(s):  
Dona Pratiwi Setiawan ◽  
Hendra Gunawan
Keyword(s):  
Job Satisfaction ◽  
Job Performance ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Group Discussion ◽  
Department Head ◽  
Citizenship Behavior ◽  
Organization Commitment ◽  
Additional Information ◽  
Human Resources Managers

<p><em>Global competition requires organization to adapt to the ever-rapidly changing ways to do business in the global environment in order to keep survive. The success of the organization does not only depend on facility and infrastructure that is available but also on their employes performance. Therefore, an organization needs to realize how important the role of their employes for the triumph of the organization.</em></p><p><em> </em></p><p><em>The objective of this research is to find out the effect of job satisfaction and organization commitment to job performance through Organizational Citizenship Behaviour (OCB) as meditation variable.</em></p><p><em> </em></p><p><em>There were 131 respondents of employee participating Respondents in this study were only limited to level of the Staff (clerk) until the Department Head only.The additional information gathered through focus group discussion with Human Resources Managers. </em></p><p><em> </em></p><p><em>The summary of this research is there is effect of job satisfaction to job performance but not significant, there is effect of organization commitment to job performance but not significant, there is effect Organizational Citizenship Behaviour (OCB) to job performance, there is significant effect of job satisfaction to job performance through OCB as meditation variable and there is significant organization commitment to job performance through OCB as meditation variable.</em></p>

Pengaruh Kepuasan Kerja terhadap Organizational Citizenship Behavior (OCB) Alumni Diklat Kepemimpinan Tingkat IV di Provinsi Banten

2020 ◽  
Vol 16 (1) ◽  
Author(s):  
Enong Rostiawati
Keyword(s):  
Job Satisfaction ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Leadership Training ◽  
Survey Methods ◽  
Citizenship Behavior ◽  
Entire Study ◽  
Analysis Technique ◽  
Study Population

Abstract: Organizational Citizenship Behavior (OCB) is a variable that can be influenced by job satisfaction. This study aims to determine the effect of job satisfaction variables on Organizational Citizenship Behavior OCB alumni level IV leadership training in Banten Province. This research uses a quantitative approach through survey methods. Data analysis technique used is simple linear regression. The population in this study were 40 respondents and the sample used was 40 respondents. Determination of the sample using total sampling techniques or samples taken from the entire study population. The results of the analysis and interpretation of research data show that the value of the regulatory coefficient of influence on job satisfaction on Organizational Citizenship Behavior (OCB) alumni of leadership training level IV is 0.740 thus it can be concluded that job satisfaction has a direct positive effect on Organizational Citizenship Behavior alumni training, meaning that improvement of satisfaction in IV level leadership training is 0.740. work has an impact on improving Organizational Citizenship Behavior for training alumni, So Organizational Citizenship Behavior for training alumni can be achieved through job satisfaction.Keywords: Job satisfaction, Organizational Citizenship Behavior, Leadership Training Alumni Level IV

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