The Effects of Leaders' Behavior on Job Satisfaction, Organizational Citizenship Behavior, Deviant Behavior, and Job Performance of Employees

2020 ◽  
pp. 100-113
Author(s):  
Pooja Agrawal ◽  
Omvir Gautam
Keyword(s):  
Job Satisfaction ◽  
Job Performance ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Deviant Behavior ◽  
Behavioral Outcomes ◽  
Citizenship Behavior ◽  
Work Behaviors ◽  
Organization Citizenship Behavior ◽  
Organizational Attention

The chapter investigates the impact of leaders' behavior on the employees' job satisfaction and how job satisfaction mediates three work behaviors: organization citizenship behavior, employees' deviant behavior, and job performance. A sum of 304 employees from higher learning institutes answered an adopted questionnaire. This chapter reflects a clear picture with respect to leaders' behavior the advanced era. Employees' deviance behavior emerged as organizational attention. This chapter is an attempt to identify the effects of superior' behavior on employees' job satisfaction. Further, the behavioral outcomes of job satisfaction in the form of job performance, organizational citizenship behavior, and workplace deviant behavior.

scholarly journals Pengaruh kompensasi finansial dan kepuasan kerja terhadap organizational citizenship behavior (OCB) pada karyawan PT. Kilang Lima Gunung

2018 ◽  
Vol 7 (2) ◽  
Author(s):  
Sulastri Sulastri ◽  
Chichi Andriani ◽  
Suci Kurnia Latifa
Keyword(s):  
Job Satisfaction ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Sampling Technique ◽  
Analysis Data ◽  
Citizenship Behavior ◽  
Financial Compensation ◽  
Organization Citizenship Behavior ◽  
Analysis Technique ◽  
Cluster Random Sampling

This study aims to determine the effect of Financial Compensation and Job Satisfaction of Organizational Citizenship Behavior (OCB) on Employees of PT. Kilang Lima Gunung. Population of this research is all employees at PT. Kilang Lima Gunung totaling 105 people. The sampling technique of this study is Cluster Random Sampling with a sample of 104 employees. The analysis technique used is path analysis. Data analysis in this study using Analysis of Moment Structure using IBM SPSS AMOS 22 program. The results showed that: (1) financial compensation did not positively and significantly affect the Organizational Citizenship Behavior (OCB) on the employees of PT. Gunung Lima refinery, (2) financial compensation has a positive and significant impact on employee work satisfaction of PT. Kilang Lima Gunung, (3) job satisfaction has a positive and significant impact on Organizational Citizenship Behavior (OCB) of PT. Kilang Lima Gunung, (4) financial compensation has significant effect to Organizational Citizenship Behavior (OCB) of PT.Kilang Lima Gunung through job satisfactionKeywords: Financial compensation; job satisfaction; organization citizenship behavior

scholarly journals Influence Organizational Citizenship Behavior and Work Motivation on Job Performance of PT JNE Kota Kediri

2021 ◽  
Vol 8 (1) ◽  
pp. 48-60
Author(s):  
Ria Lestari Pangastuti ◽  
Desi Kristanti
Keyword(s):  
Job Satisfaction ◽  
Job Performance ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Structural Model ◽  
Work Motivation ◽  
Measurement Model ◽  
Citizenship Behavior ◽  
General Goals ◽  
Model Measurement

Organizations are systems and human activities that work together. In line with that, the organization is said to be a rational coordination of the activities of a number of people to achieve some general goals through the division of work and functions through a hierarchy of authority and responsibility. Analyzing the influence of motivation on job performance, analyzing the effect of job satisfaction on job performance, analyzing the influence of motivation on job satisfaction. This type of research is correlational analytic research. Correlation analysis is a statistical method used to measure the magnitude of the linear relationship between two or more variables. SEM, a complete modeling, basically consists of a measurement model (Measurement Model) and a Structural Model or Causal Model. This research is empirical evidence regarding the effect of motivation and OCB on achievement. This study uses a sample of 100 respondents who are employees of PT JNE Kota Kediri. The results showed that: motivation has an effect on OCB where effective motivation can increase or encourage an employee to feel satisfied, motivation has an effect on achievement. Where an employee who is committed to the organization will feel happy to be part of the organization, have trust and good feelings for the organization and have a desire to remain in the organization, and intend to do what is best for the organization.

scholarly journals The effect of company climate, organization citizenship behavior, and transformational leadership on work morale through employee job satisfaction

2021 ◽  
pp. 1197-1204 ◽  
Author(s):  
Noer Soetjipto ◽  
Nugroho Dwi Priyohadi ◽  
Sulastri Sulastri ◽  
Ari Riswanto
Keyword(s):  
Job Satisfaction ◽  
Transformational Leadership ◽  
Organizational Climate ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Mediating Effect ◽  
Citizenship Behavior ◽  
Employee Morale ◽  
Organization Citizenship Behavior ◽  
Managerial Level

Contemporary businesses usually pay considerable attention to improve their employee work abilities, by paying attention to aspects of human resources. This study analyzes the effect of organizational climate, organizational citizenship behavior and transformational leadership as aspects that are predicted to increase job satisfaction and work morale. Sampling was taken using a non-probability sampling method, and through a Likert Scale with the questionnaire being distributed to 96 employees. The results of regression analysis show that there are significant effects of job satisfaction on work morale (t=2.706 and p=0.008 ≤ 0.05), organizational climate on job satisfaction (t=6.701; p=0.000≤0.05), and organizational citizenship behavior on job satisfaction (t=3.295; p=0.001≤0.05). In examining the mediating effect, the findings showed that there were significant effects of organizational climate on work morale through job satisfaction (t=2.492; p=0.015≤0.05), organizational citizenship behavior on work morale with job satisfaction interventions (t=2.311; p=0.023≤0.05). However, the study found that there was neither any significant effect of transformational leadership on job satisfaction nor transformational leadership on work morale with job satisfaction mediation. In theoretical term, the findings emphasize the importance of job satisfaction in forming company climate and employee morale. In practical side, this study found a basis for managerial level to pay more attention to job satisfaction in workplace as it also reflects an atmosphere that provides a combination of inside and outside work.

scholarly journals PENGARUH KEPUASAN KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) KOMITMEN ORGANISASI SEBAGAI VARIABEL INTERVENING (STUDI KASUS PADA PT CITAYASAH PERDANA)

OPTIMA ◽  
2018 ◽  
Vol 2 (1) ◽  
pp. 41
Author(s):  
Khasbulloh Huda
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Organizational Behavior ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Employee Performance ◽  
Descriptive Analysis ◽  
Citizenship Behavior ◽  
Purposive Sampling ◽  
Organization Citizenship Behavior

Organizations generally believe that excellence must be maintained for performance, as performance essentially affects teamwork or group work and ultimately affects overall employee performance. Therefore, to pursue and improve the required performance, job satisfaction, commitment and individual sportive behavior. This study examines how much influence the job satisfaction, organizational commitment and Organization Citizenship Behavior (OCB) for employee performance. This study aims to know and analyze How the Influence of Job Satisfaction, Organizational Commitment, to Organization Citizenship Behavior (OCB) employees. Technique Determination of the sample is done through purposive (purposive sampling), using sampling rendom samples, by distributing questionnaires to technical service personnel of PT. Citayasa Perdana. This research is designed as an explanatory research model, that is to explain how the influence of job satisfaction, commitment, in improving Organization Citizenship Behavior (OCB) employees. Therefore, after considering the objectives and proposed hepotesis problem and the available data, in this research digunalan 2 kinds of analysis, namely: 1). Descriptive analysis, and 2). Path Analysis (pats analysis). The results of this study indicate that Job Satisfaction affects the commitment of oranisasi, the satisfaction of the influence of Organizational Behavior Organizational Behavior (OCB) and Organizational Commitment affect the Organization Citizenship Behavior (OCB), and Job Satisfaction also affect the Organization Citizenship Behavior (OCB) through Commitment Organization. ABSTRAK Organisasi umumnya percaya bahwa keunggulan harus tetap dipertahankan demi meningkatnya kinerja, karena kinerja pada dasarnya mempengaruhi kerja tim atau kerja kelompok dan pada akhirnya mempengaruhi kinerja pegawai secara keseluruhan. Oleh karena itu, untuk mengejar dan meningkatkan kinerja diperlukan, kepuasan kerja, komitmen dan perilaku sportif individu. Penelitian ini menguji seberapa besar pengaruh kepuasan kerja, komitmen organisasi dan Organization Citizenship Behavior (OCB) untuk kinerja pegawai. Penelitian ini bertujuan untuk mengetahui dan menganalisis Bagaimana Pengaruh Kepuasan Kerja, Komitmen Organisasi, terhadap Organization Citizenship Behavior (OCB) pegawai. Teknik Penentuan sampel dilakukan melalui purposif (purposive sampling), mengunakan sampel rendom sampling, dengan membagikan kuesioner pada petugas pelayanan teknik PT. Citayasah Perdana Mojokerto. Penelitian ini dirancang sebagai model penelitian eksplanatori, yaitu untuk menjelaskan bagaimana pengaruh kepuasan kerja, komitmen, dalam meningkatkan Organization Citizenship Behavior (OCB) pegawai. Untuk itu setelah mempertimbangan permasalahan tujuan dan hepotesis yang diajukan serta data yang tersedia, maka dalam penelitian ini digunalan 2 macam analisis, yaitu: 1). Analisis deskriptif, dan 2). Analisis Jalur ( pats analysis ). Hasil penelitian ini menunjukan bahwa Kepuasan Kerja mempengaruhi terhadap komitmen oranisasi, kepuasan kejra mempengaruhi Organization Citizenship Behavior (OCB) dan Komitmen Organisasi mempengaruhi terhadap

scholarly journals PERANAN ORGANIZATIONAL CITIZE DALAM MEMEDIASI PENGARUH JO DAN HUMAN RESOURCES MANAGE TERHADAP SERVICE QUALITY PADA BINTANG LIMA DI JAKARTA SHIP BEHAVIOR SATISFACTION ENT PRACTICES EBUAH HOTEL PUSAT

2009 ◽  
Vol 2 (1) ◽  
pp. 36
Author(s):  
DEWAYANI HAPSARI
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Human Resources ◽  
Job Performance ◽  
Organizational Citizenship ◽  
Significant Influence ◽  
Organizational Citizenship Behavior ◽  
Management Practices ◽  
Citizenship Behavior ◽  
Resources Management

<p class="Style1"><strong><em>The purpose of this research is to propose a model which organizational citizenship </em></strong><strong><em>behavior and job performance mediate the influence of job satifaction and human </em></strong><strong><em>resources management practices toward service quality at Grand Sahid Jaya Jakarta. </em></strong><strong><em>The conceptual framework consists of the following constructs : job satisfaction, </em></strong><strong><em>human resources management practices, organizational citizenship behavior, job </em></strong><strong><em>performance, and service quality. Moreover, four hypotheses were developed and </em></strong><strong><em>tested. instrument test of validity and reliability were used to test the validity of the </em></strong><strong><em>measures, while multiple regression from Statistical Package forSocial Science (SPSS) </em></strong><strong><em>was used in hypotheses testing. Data were collected from Grand Sahid Jaya employee, </em></strong><strong><em>Jakarta. The objectives of this research is to analyze the j.b satisfaction influence </em></strong><strong><em>organizational citizenship behavior at Grand Sahid Jaya Jakarta, analyze the human </em></strong><strong><em>resources practices toward organizational citizenship behavior, analyze the </em></strong><strong><em>organizational citizenship behavior influence job performance and analyze job </em></strong><strong><em>performance influence service quality at Grand Sahid Jaya Jakar<sup>I</sup>ta. The result indicate </em></strong><strong><em>that all hypothesis was supported, indicated that job sati action have sign</em></strong><strong><em>ificant influence toward organizational citizenship behavior, human resources practices have significant influence toward organizational citizenship behavior, organizational citizenship behavior have significant influence toward job performance and job performance have significant influence toward service quality.</em></strong></p><p class="Style1"><strong><em>Keywords : Job performance, service quality, job satisfaction, and organizational </em></strong><strong><em>citizenship behavior.</em></strong></p>

scholarly journals Differences in organization citizenship behavior between “serumpun” countries (Indonesia – Malaysia)

2019 ◽  
Vol 13 (3) ◽  
pp. 349-361
Author(s):  
Suharnomo Suharnomo ◽  
Fathyah Hashim
Keyword(s):  
Job Performance ◽  
Organizational Performance ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Cultural Dimensions ◽  
Citizenship Behavior ◽  
Content Type ◽  
Job Commitment ◽  
Organization Citizenship Behavior ◽  
Job Motivation

Purpose This paper aims to examine the effect of job motivation and commitment on organizational citizenship behavior (OCB) of Indonesian and Malaysian employees. Organizational and national cultures are introduced as moderators and OCB as a mediator to investigate their relationships in the context of job performance. Design/methodology/approach The sample was drawn from employees using a purposive sampling method. A total of 264 valid questionnaires were obtained from employees. The data were analyzed using regression analysis. Findings The results show that job commitment and job motivation positively affect OCB in Indonesia but not Malaysia. The results also reveal that job motivation affects OCB in both countries. In Indonesia, organizational culture and national culture partially moderate the influence of job commitment and motivation on OCB, except the commitment to the organization's culture. However, roles of these moderators in job commitment and motivation are not evident in Malaysia. The result of this study also shows that OCB affects performance in Malaysia but not Indonesia. Practical implications The results of this study can be used to explore Indonesian and Malaysian employees. Although the culture of these two countries is originated from the same roots which cause many similarities among them, there are differences in terms of OCB and employee’s performance that can affect organizational performance and also ways in dealing business with Indonesian and Malaysian companies. Originality/value This study is one of the first studies to examine cross-cultural dimensions in two Southeast Asian countries. The findings contribute to the current OCB literature by confirming the roles of OCB and culture in the effects of job motivation and commitment on job performance.

scholarly journals PENGARUH PERSEPSI GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN KEPUASAN KERJA TERHADAP ORGANIZATION CITIZENSHIP BEHAVIOR: PERAN KOMITMEN ORGANISASIONAL SEBAGAI PEMEDIASI (SURVEY PADA KARYAWAN BPR DI WILAYAH SURAKARTA)

2019 ◽  
Vol 8 (1) ◽  
Author(s):  
Rohwiyati . ◽  
Praptiestrini .
Keyword(s):  
Job Satisfaction ◽  
Transformational Leadership ◽  
Data Analysis ◽  
Organizational Commitment ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Citizenship Behavior ◽  
Leadership Perceptions ◽  
Organization Citizenship Behavior ◽  
Region Data

This study aims to analyze (1) effect perceptions of transformational leadership and job satisfaction on organizational commitment, (2) effect perceptions of transformational leadership, job satisfaction, and organizational commitment on organizational citizenship behavior, (3) effect perceptions of transformational leadership and job satisfaction on organizational citizenship behavior through organizational commitment. Samples on this research of 103 BPR employees in the Surakarta region. Data analysis using path analysis. Conclusions (1) transformational leadership perceptions and job satisfaction have a significant effect on organizational commitment, (2) transformational leadership perceptions, job satisfaction, and organizational commitment have significant effect on organizational citizenship behavior, (3) organizational commitment mediate the effect perceptions of transformational leadership and job satisfaction on organizational citizenship behavior.

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