The antecedents and consequence of emotion regulation strategies for emotional labor

Many employees perform emotional labor, regulating their emotions to meet organizationally mandated display rules (e.g., “service with a smile”), which has both professional and personal implications. Emotion regulation in a work context is important to enhance customers’ mood and service satisfaction, but putting on that smile to perform one’s work role can have surprising costs depending on how the emotions are regulated. When employees try to change their feelings to appear sincere (i.e., deep acting), performance is enhanced, yet employees must often “fake it” (i.e., surface act), which has consequences to their well-being. We discuss how these concepts are similar and distinct from emotion-regulation strategies while also reviewing work factors that help optimize emotional labor’s impact on performance and well-being. Finally, we note recent studies that have expanded the concept of emotional labor and the methods used to capture this workplace experience.

Download Full-text

The relationship among kindergarten teachers’ basic emotions, emotion regulation strategies, and emotional labor

Korean Journal of Early Childhood Education ◽

10.18023/kjece.2018.38.6.006 ◽

2018 ◽

Vol 38 (6) ◽

pp. 137-160

Author(s):

Dongju Shin ◽

엄소명

Keyword(s):

Emotion Regulation ◽

Emotional Labor ◽

Kindergarten Teachers ◽

Emotion Regulation Strategies ◽

Basic Emotions ◽

Regulation Strategies ◽

The Relationship

Download Full-text

Differences in emotion regulation strategies across time and situational contexts among emotion laborers

The Korean Journal of Industrial and Organizational Psychology ◽

10.24230/kjiop.v30i4.589-605 ◽

2017 ◽

Vol 30 (4) ◽

pp. 589-605

Author(s):

MinYoung Kim ◽

Sohee Kim

Keyword(s):

Emotion Regulation ◽

Emotional Labor ◽

Emotional Experience ◽

Cognitive Reappraisal ◽

Spillover Effect ◽

Work Experiences ◽

Emotional Experiences ◽

Emotion Regulation Strategies ◽

Cross Sectional ◽

Regulation Strategies

This study investigated emotional experience and emotion regulations among emotional laborers at work and off work across work years. In order to make a cross-sectional approach, 165 cabin crews were recruited from a commercial airline in Korea, whose work experiences varies from 1 month to longer than 16 years. The results of regression analysis showed that negative emotional experiences were explained by work years. However, positive emotional experiences reduced among laborers with up to around 8 work years and then increased. Such curvlinear pattern was also found in cognitive reappraisal, which is a type of emotion regulation strategies. In addition, we conducted moderation analyses to investigate the association between emotion regulation at work and off work in terms of work years. The results showed that the association between cognitive reappraisal at work and off work were stronger among laborers with short work years than those with long work years. These findings suggest that the maladaptive consequences of emotional labor such as less positive emotional experiences, less cognitive reappraisal, and more spillover effect may tone down at some point of work years. Theoretical implications and suggestions for practitioners were included.

Download Full-text

Exploring Particular Facets of Cognitive Emotion Regulation and Their Relationships With Nonsuicidal Self-Injury Among Adolescents

Crisis ◽

10.1027/0227-5910/a000566 ◽

2019 ◽

Vol 40 (4) ◽

pp. 280-286 ◽

Cited By ~ 1

Author(s):

Nir Madjar ◽

Nicole Segal ◽

Gilad Eger ◽

Gal Shoval

Keyword(s):

Emotion Regulation ◽

High School Students ◽

Analysis Of Covariance ◽

Depression Symptoms ◽

Emotion Regulation Strategies ◽

Cognitive Emotion Regulation ◽

School Students ◽

Self Injury ◽

Regulation Strategies ◽

Nonsuicidal Self Injury

Abstract. Background: Nonsuicidal self-injury (NSSI) has been found to be associated with poor emotion regulation. Aims: The goal of this study was to examine the association of multidimensional cognitive emotion regulation strategies with NSSI among adolescents and compare the different patterns of NSSI. Method: A sample of 594 high-school students (54.4% boys; mean age = 14.96 years), from five regional schools across Israel, were assessed for five facets of cognitive emotion regulation strategies (acceptance, refocus on planning, positive refocusing, putting into perspective, and positive reappraisal) and NSSI behaviors using validated scales. Participants were allocated into three groups: repetitive NSSI (more than six occasions of NSSI; 7.1%), occasional NSSI (at least one incident but less than six; 8.3%), and no NSSI (84.6%). Results: Analysis of covariance, controlling for gender and depression symptoms, revealed that students with NSSI reported higher levels of acceptance, but lower levels of refocus on planning and putting into perspective. Limitations: The study used a cross-sectional design, which was a limitation. Conclusion: These findings demonstrate that particular cognitive emotion regulation strategies differ substantially in their relationship with NSSI. Adolescents who focus on planning and putting stressful situations into perspective may have increased resilience, whereas adolescents who are accepting of negative events that have happened may be more prone to maladaptive coping behaviors.

Download Full-text