The Main and Interaction Effect of Deep Emotional Labour and Supervisor’s Emotional Support on Teacher-Child Emotional Interaction in Childcare Center Teachers

2022 ◽  
Vol 132 ◽  
pp. 55-76
Author(s):  
Do-Hyun Shim
Keyword(s):  
Interaction Effect ◽  
Emotional Support ◽  
Emotional Labour ◽  
Emotional Interaction ◽  
Childcare Center

Tackling the emotional toll together: How journalists address harassment with connective practices

Journalism ◽  
2021 ◽  
pp. 146488492110552
Author(s):  
Anu Kantola ◽  
Anu A Harju
Keyword(s):  
Professional Identity ◽  
Community Of Practice ◽  
Emotional Support ◽  
Emotional Engagement ◽  
Practice Research ◽  
Trial And Error ◽  
Online Harassment ◽  
Emotional Labour ◽  
Mutual Engagement ◽  
Emotional Effects

In this article, we examine how journalists address and tackle online harassment by connective practices that involve joint action with peers and editors that we find are particularly effective in addressing the emotional effects of harassment. Theoretically, we bridge community of practice research with theories of emotional labour to develop a novel perspective to examine online harassment. Drawing on 22 interviews with Finnish journalists, we find three categories of connective practices that are particularly effective in tackling harassment: (1) supportive connection between the journalist and the editor; (2) shared collegial practices among peers in the newsrooms and (3) emotional engagement among peers outside the newsroom. All three categories illustrate how journalists as a community of practice develop new practices through dynamic processes innovation, improvisation, trial and error, reciprocal learning and mutual engagement. Importantly, emotional labour forms an important dimension of these practices as the journalists jointly address and tackle the emotional effects of harassment. We posit that the effectiveness of these connective practices largely stems from their ability to provide emotional support. While addressing feelings of fear, anger and shame, these shared practices also help consolidate the newly acquired knowledge and the professional identity under attack. Finally, we offer recommendations for newsrooms and journalists on how to collectively counter harassment and develop policies to address it.

scholarly journals ‘We too find it difficult’: A consideration of site-based Holocaust education as emotional labour

2021 ◽  
Vol 18 (2) ◽  
Author(s):  
Alasdair Richardson
Keyword(s):  
Emotional Support ◽  
Teaching And Learning ◽  
Emotion Work ◽  
Support Network ◽  
Complex Interplay ◽  
Holocaust Education ◽  
Emotional Labour ◽  
The Holocaust ◽  
Work Done

Among the growing body of literature concerning teaching and learning about the Holocaust, very little research has explored the experiences of teachers from an emotional perspective. This study considers the emotion work done by educators who are teaching about the Holocaust at the site of Auschwitz-Birkenau. Through the lens of ‘emotional labour’, the study explores how the educators articulate their emotion work, and how they manage their emotions in situ. The findings reveal a complex interplay of emotion work and self-preservation that results in educators variously altering the extent to which they are ‘present’ and how they choose to withdraw themselves emotionally from certain exhibits or spaces at the museum. The study also reveals the benefits of the informal emotional support network that exists between the educators, as well as the various routines they adopt to help them manage their emotion work. It is argued that the findings of this paper highlight a need for further research into how teachers teach about emotionally difficult histories such as this, in similar and more diverse contexts.

Corporate Emotions and Emotions in Corporations

2002 ◽  
Vol 50 (2_suppl) ◽  
pp. 90-112 ◽  
Author(s):  
Helena Flam
Keyword(s):  
Emotional Support ◽  
Central Research ◽  
Sociology Of Emotions ◽  
Emotional Labour ◽  
Sociology Of Organizations ◽  
Managerial Roles ◽  
Emotional Display ◽  
The Many ◽  
Coherent Body ◽  
Field Of Inquiry

Although sociology of organizations never banned emotions from its field of inquiry, first the sociology of emotions elevated them to central research objects. Disparate research on various types of enterprises shows that both managers and employees are much more emotional than most scientists would care to admit. Under constant pressure not to display their fears, anxieties or worries, they have to balance a mixture of emotions attending solidarity and competition with their peers. Whereas managerial roles actually call for occasional displays of anger at subordinates, anger is beyond the pale for subordinates who are supposed to swallow anger, humiliation or fear. Capitalist labour, no matter whether this of managers or that of workers, exacts a heavy emotional toll. While in handling their work managers rely heavily on the emotional support of their peers and secretaries, employees spin nostalgic stories or take to subversive workplace humour. Against this broader perspective, Arlie Hochschild's research and its critique have focused exclusively on the workers' emotional toll. In centre of interest is emotional labour exacted by employers and the many ways of managing undesired feelings which this labour requires. Hochschild's critics stress that subordinates often find ways of evading supervision and playing with rules for emotional display, so that they are much less subject to emotion management than her research agenda implies. Although Hochschild's research and its echo produced the only coherent body of theory-guided research to emerge so far within the sociology of organizations under the influence of the sociology of emotions, the chapter ends with an argument that her valuable yet work-focused approach has become constraining in times of disjointed, turbulent capitalism. Social change demands that we enlarge our scope of inquiry to include the experience of lay-off and unemployment as well as work-unrelated emotions and the broader society into our purview.

scholarly journals Supporting LGBT+ People Experiencing Hate: Perspectives from LGBT+ Youth and Community Workers

2021 ◽  
pp. 136078042110158
Author(s):  
James Pickles
Keyword(s):  
Therapeutic Relationship ◽  
Emotional Support ◽  
Emotional Contagion ◽  
Lgbt Youth ◽  
Service Users ◽  
Occupational Stressors ◽  
Emotional Labour ◽  
Shared Identity ◽  
Bisexual And Transgender ◽  
Lgbt People

Based on data taken from lesbian, gay, bisexual, and transgender (LGBT+) youth and community workers, this article highlights the occupational stressors experienced by LGBT+ professionals who provide emotional support to service users and theorises the potential for vicarious victimisation to occur as a result. Research suggests that the emotional harms of ‘hate’ can indirectly victimise those with a shared identity as the primary victim, through emotional contagion. However, little research has been carried out on those who support victims of hate. I theorise that vicarious victimisation may occur where an individual, who shares the primary victim’s identity, takes on their experiences through a therapeutic relationship as a negative consequence of the emotional labour performed.

When Apologies for Injustice Matter

2008 ◽  
Vol 13 (4) ◽  
pp. 239-247 ◽  
Author(s):  
David De Cremer ◽  
Barbara C. Schouten
Keyword(s):  
Laboratory Study ◽  
Interaction Effect ◽  
Interactive Effect ◽  
Cross Sectional ◽  
Fairness Perceptions ◽  
Organizational Survey ◽  
Experimental Laboratory

The present research examined the idea that the effectiveness of apologies on promoting fairness perceptions depends on how meaningful and sincere the apology is experienced. More precisely, it was predicted that apologies are more effective when they are communicated by an authority being respectful to others. A study using a cross-sectional organizational survey showed that an apology (relative to giving no apology) revealed higher fairness perceptions, but only so when the authority was respectful rather than disrespectful. In a subsequent experimental laboratory study the same interaction effect (as in Study 1) on fairness perceptions was found. In addition, a similar interaction effect also emerged on participants’ self-evaluations in terms of relational appreciation (i.e., feeling valued and likeable). Finally, these self-evaluations accounted (at least partly) for the interactive effect on fairness perceptions.

When Does Voice Have to be More Than Only Listening? Procedural Justice Effects as a Function of Confident Leadership

2010 ◽  
Vol 9 (2) ◽  
pp. 69-78 ◽  
Author(s):  
David De Cremer ◽  
Maarten Wubben
Keyword(s):  
Procedural Justice ◽  
Interaction Effect ◽  
Laboratory Experiments ◽  
Negative Emotions

The present research examined how voice procedures and leader confidence affect participants’ negative emotions and willingness to withdraw. It was predicted that receiving voice would be valued out of instrumental concerns, but only when the enacting leader was high in confidence. Two laboratory experiments indeed showed an interaction between type of voice (pre-decisional vs. post-decisional) and leader’s confidence (low vs. high) on participants’ negative emotions and willingness to withdraw. In particular, post-decision voice only led to more negative responses than did pre-decision voice when the enacting leader was high in confidence. Negative emotions mediated this interaction effect of type of voice on willingness to withdraw. Implications for integrating the leadership and procedural justice literatures are discussed.

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