scholarly journals Adaptations in SCOR based performance metrics of airline catering supply chain during COVID-19 pandemic

2021 ◽  
Vol 14 (4) ◽  
pp. 808
Author(s):  
Dhaarsan Rajaratnam ◽  
Funlade Sunmola
Keyword(s):  
Supply Chain ◽  
Performance Metrics ◽  
Single Case ◽  
Service Level ◽  
Performance Measure ◽  
Small Sample ◽  
Initial Work ◽  
Level 3 ◽  
Metrics Model

Purpose: There is the propensity of the Airline catering supply chain to adapt their performance measures in order to meet desired service level due to the challenges of the Covid-19 pandemic. The aim of this paper is to develop a set of metrics for airline catering organization and explore the choices of SCOR based performance metrics during the Covid-19 pandemic.Design/methodology/approach: The SCOR framework is applied in the context of the airline catering supply chain to develop performance metrics. In this case study, the performance metrics model is analysed and validated by experts. Then, metrics are prioritised using MoSCoW method based on the experience of the Covid-19 challenges.Findings: A hierarchical performance measure framework is proposed, and a set of 55 metrics is identified. The validation of these metrics recognises the initial work. With the prioritisation, 13 level-2 & level-3 metrics are considered necessary in addition to 7 level-1 metrics to mitigate Covid-19 pandemic challenges better.    Research limitations/implications: This research is based on a single case study. The validation is restricted to a small sample size.Practical implications: With the development of performance metrics and prioritization, airline catering organisation able to monitor their catering logistics performance.Originality/value: The work contributes to the measurement of performance in airline catering logistics, and adapted metrics would help business to be more responsive and flexible as per the market changes to alleviate Covid-19 challenges. 

Supply chain integration and coordination for international sourcing in the context of China’s processing trade

2018 ◽  
Vol 118 (9) ◽  
pp. 1730-1748 ◽  
Author(s):  
Mingu Kang ◽  
Kihyun Park ◽  
Ma Ga (Mark) Yang ◽  
Mark H. Haney
Keyword(s):  
Supply Chain ◽  
Single Case ◽  
Supply Chain Integration ◽  
Processing Trade ◽  
Content Type ◽  
Study Approach ◽  
International Sourcing ◽  
Three Stages ◽  
Simple Assembly

Purpose The purpose of this paper is to explore how a foreign invested manufacturing company’s (FIMC) components sourcing process evolves in order to improve its supply chain outcomes in the context of China’s processing trade. Design/methodology/approach Grounded in the theory bases of the international sourcing process and supply chain integration, this study utilizes a single-case-study approach with a small- to medium-sized FIMC engaged in China’s processing trade. Findings This study identifies three stages of the components sourcing process: simple assembly stage, components localization stage and supply chain integration stage. In addition, the case study suggests that the type of processing trade evolves from processing with supplied materials to processing with imported materials as the sourcing process proceeds through the three stages and the internal and external environments change. Originality/value To our knowledge, this paper is the first to focus on an FIMC’s components sourcing process in the context of China’s processing trade. It contributes to a better understanding of how FIMCs progress through the components sourcing process and apply different types of processing trade in China to maximize their supply chain outcomes.

Lean Six Sigma strategy in telecom manufacturing

2014 ◽  
Vol 114 (6) ◽  
pp. 904-921 ◽  
Author(s):  
Roy Andersson ◽  
Per Hilletofth ◽  
Peter Manfredsson ◽  
Olli-Pekka Hilmola
Keyword(s):  
Supply Chain ◽  
Six Sigma ◽  
Single Case ◽  
Lean Six Sigma ◽  
Content Type ◽  
Strategic Emphasis ◽  
Company Culture ◽  
Difficult Times ◽  
Practical Implications

Purpose – The purpose of this paper is to elaborate, how the use of a joint-use strategy of Lean and Six Sigma can improve flexibility, robustness, and agility. Telecom manufacturing has been under tremendous change after dot.com bubble burst in the early 2000, and new competition has originated from Asia. Being successful requires now more than before, and joint-use of strategies is one option to survive. Design/methodology/approach – A single case study from a Swedish company operating in the telecom manufacturing was conducted. In particular, a Six Sigma project was followed and analyzed during 2002. However, the outcome of the Six Sigma project has been studied in longitudinal manner until 2014. Findings – The Lean Six Sigma strategy ensures flexible, robust, and efficient processes. However, to make them more agile in order to sustain in today's highly competitive environment, something more is required. This could include staff training, strengthening company culture and collaborating with key partners in the supply chain. Research limitations/implications – This study is limited to large company that usually has a lot of resources and choices where to put the strategic emphasis as well as has level of control of the supply chain operations. The situation could be very different in small and medium-sized companies and thus it may be more difficult to realize the Lean Six Sigma strategy in such environment. On the other hand, the processes in these companies are often less complex. Practical implications – This research provides guidance on how to manage the Lean Six Sigma strategy in order to ensure more flexible, robust, and efficient processes as well as how to perform a Six Sigma project in Lean environment, in a proper manner. Originality/value – This research provides guidance to companies regarding the applicability and properties of the Lean Six Sigma strategy. The paper will also serve as a basis for other companies and industries, on how to survive in difficult times.

scholarly journals SUPPLY CHAIN MANAGEMENT INDUSTRY TANNERY IN GARUT INDONESIA

2019 ◽  
Vol 1 (1) ◽  
pp. 1-8
Author(s):  
Yusuf Tojiri ◽  
Imas Komariyah
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Value ◽  
Qualitative Method ◽  
Single Case ◽  
Spare Parts ◽  
Raw Material ◽  
Chain Management ◽  
Depth Interviews

This research was conducted in the Tannery Industry in Garut – Indonesia, about suplly chain management, research methods using qualitative method, with a single case study. In this case study researchers collecting data through observation, interviews and in-depth interviews with entrepreneurs, academics and expert tannery. Supply Chain Management, in this case, describe the process of delivery of the goods from the supplier, and then processed by the industry, the result posted by the distributor to the subscriber. The Supply Chain Management must provide a level of efficiency in the process of delivering customer value, so that customers can be more satisfied, or in other words from the center (supplier), Company, Chanels (distribution) and Customer (4C). Supply Chain Management will be effective in improving the competitiveness of the industry, either by the supplier of the raw material leather, leather chemicals, leather production machinery, spare parts, and also any other relevant parties if able to improve cooperation between the core industry, supporting industry, and related industry is strong, so each others corroborate (linkage), as well as the distribution of goods to the customer must be of high quality and on time.

Implementing supplier management strategies for supply chain sustainability risks in multinational companies

2020 ◽  
Vol 32 (5) ◽  
pp. 923-938 ◽  
Author(s):  
Uta Juettner ◽  
Katharina Windler ◽  
André Podleisek ◽  
Maya Gander ◽  
Sandrina Meldau
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Multinational Enterprises ◽  
Single Case ◽  
Integrated Approach ◽  
Case Study Methodology ◽  
Content Type ◽  
Agency Relationships ◽  
Supplier Quality Management

PurposeIn a time where stakeholders increasingly demand social, environmental, and economic sustainability, mismanaging suppliers can impose substantial sustainability risks for a company and harm its reputation and business severely. This research explores the implementation of a corporate sustainable supplier strategy designed to cope with such risks from an agency theory perspective.Design/methodology/approachA case study of a multinational enterprise, a provider of leading mobility solutions in the realm of escalators, moving walkways and elevators, is conducted. Data is collected from multiple sources of evidence, including strategy documents, a focus group and semi-structured interviews.FindingsThe study identifies several implementation challenges and coping mechanisms in firstly, the agency relationships between the headquarter and the regional subsidiary units and secondly, the relationships between the regional subsidiary units and their suppliers.Research limitations/implicationsA framework conceptualising the implementation of sustainable supplier strategies is proposed. The framework positions the topic at the interface between supply chain sustainability risk, supplier quality management as well as agency relationships and identifies avenues for further research. The key limitations refer to the single case study methodology and the exclusion of suppliers in the data collection approach.Practical implicationsThe proposed framework can support multinational enterprises in developing corporate sustainability strategies and in implementing them in the supplier network.Originality/valueThe originality of the framework lies in the integrated approach combining supply chain sustainability risk, supplier quality management and triadic agency relationships.

scholarly journals “The map is not the territory”: a boundary objects perspective on supply chain mapping

2020 ◽  
Vol 40 (9) ◽  
pp. 1475-1497
Author(s):  
Nathalie Fabbe-Costes ◽  
Lucie Lechaptois ◽  
Martin Spring
Keyword(s):  
Supply Chain ◽  
Single Case ◽  
Boundary Objects ◽  
Structured Interviews ◽  
Content Type ◽  
Theoretical Perspectives ◽  
Further Development ◽  
Practical Implications ◽  
Mapping Exercise

PurposeTo empirically examine the usefulness and value of supply chain mapping (SC mapping), which has been neglected despite its importance in research and practice.Design/methodology/approachBased on three combined theoretical perspectives, we conducted a case study on a car manufacturer's managers mapping their downstream supply chain (SC). We conducted semi-structured interviews and a mapping exercise with them, followed by a focus group.FindingsWe find differences between individual and corporate SC maps and between how managers define the outbound SC, the SC map they draw and what they say when mapping. The three theoretical perspectives allow us to enrich SC mapping thinking. We focus on boundary objects to formulate propositions. SC mapping and maps are discussed with respect to contemporary SCs and SCM.Research limitations/implicationsBased on a single case study on one firm's outbound SC. Research could be expanded to the company's external partners and follow the development and use of maps in real time.Practical implicationsHighlights the usefulness and difficulties of SC mapping, for individuals and organisations. For the company, it opens avenues for further development and use of SC mapping to improve inter-functional and inter-organisational collaboration.Social implicationsConfirms the need for SC mapping competences in SCM and consequently the usefulness of teaching SC mapping courses in logistics and SCM programs.Originality/valueHighlights the usefulness of SC mapping and rekindles interest in SC mapping and maps in SCM. Introduces boundary objects into SCM research.

Matching volatile demand with transportation services in Vietnam

2015 ◽  
Vol 28 (1) ◽  
pp. 160-174 ◽  
Author(s):  
Albert Tan ◽  
Olli-Pekka Hilmola ◽  
Do Huy Binh
Keyword(s):  
Distribution System ◽  
Demand Uncertainty ◽  
Single Case ◽  
Night Shift ◽  
Research Work ◽  
Service Level ◽  
System Perspective ◽  
Content Type ◽  
Logistics Service

Purpose – Demand for retail transportation is typically volatile, and it is driven by the end of period (month) spiky deliveries. This is especially the case in emerging markets. The purpose of this paper is to examine situation in one of the leading Vietnamese logistics service company with numerous customers within the area of Ho Chi Minh City. Design/methodology/approach – Research work is based on a case study within a company called Gemadept, who is providing logistics services in Vietnam. Researchers were given access to the company data on distribution system, and the authors had collected daily data from transportation operations. Findings – Considerable truck utilization can be achieved even with volatile retail demand environment if optimization is applied to allocate trucks and drivers on certain routes and customer demand points. Relaxing service level of customers shall improve situation further, but not significantly. However, from logistics service point of view, it would be best to use numerous shifts per day (night shift option) to distribute products – this would enable high utilization of distribution fleet while overcoming spiky demand. Research limitations/implications – Analyses are dependent on a single case study of one logistics service provider in Vietnam. While this may limit the findings to some extent, but with rich case data and observations within the company distribution system, it provides the required depth to build an optimized model for the company. Practical implications – In volatile demand environment, it is important to allocate trucks and drivers as well as work schedule in a systematic order, and not based on trial-and-error human intervened timetable. System perspective also enables evaluation of different strategies and their implications on performance. Originality/value – Research work represents one of the seminal studies of Vietnamese retail logistics sector, and verifies that demand uncertainty is high in such environment in addition to exhibiting the end of period demand spikes (hockey stick effect).

scholarly journals ADVANCED PLANNING SYSTEMS (APS) FOR SUPPLY CHAIN PLANNING: A CASE STUDY IN DAIRY INDUSTRY

2015 ◽  
Vol 12 (2) ◽  
pp. 280
Author(s):  
Cecília Farid Zago ◽  
Marco Aurélio de Mesquita
Keyword(s):  
Supply Chain ◽  
Market Competition ◽  
Service Level ◽  
Successful Implementation ◽  
Senior Managers ◽  
Advanced Planning Systems ◽  
Advanced Planning ◽  
Planning Staff ◽  
Operational Excellence

This paper discusses which benefits the use of APS may bring to the S&OP, and the critical factors for the successful implementation. A case study was conducted in a major dairy company in the Brazilian food industry. Positioned in an environment of high market competition and narrow profit margins, the company strives for operational excellence, aimed at inventory reduction and increased service level. This supply chain includes several plants and has recently been through the deployment of an APS to support its S&OP process. The research has identified the main benefits of the APS: greater confidence and accuracy in planning, and better balancing of inventory throughout the supply chain. The deployment project went through specific difficulties that delayed its schedule. The study reinforces the importance of fully support from senior managers and the commitment of the planning staff to meet the challenges of customization and integration of the new system.

scholarly journals Sustainable practices and the relationship with suppliers in SSCM: a case study in wholesale

2019 ◽  
Vol 16 (3) ◽  
pp. 413-423
Author(s):  
Arthur Antonio Silva Rosa ◽  
Etienne Cardoso Abdala ◽  
Luciana Oranges Cezarino
Keyword(s):  
Supply Chain ◽  
Single Case ◽  
Sustainable Supply Chain ◽  
Sustainable Practices ◽  
Focal Company ◽  
Main Instrument ◽  
The Relationship ◽  
The City ◽  
Practical Implications

Goal: The present study aimed to analyze how sustainability of suppliers affect the sustainability of a wholesaler-distributor located in the city of Uberlândia, Minas Gerais, Brazil. Design / Methodology / Approach: A qualitative approach was chosen using the case study and content analysis as methodologies and the main instrument for data collection was the interview. Results: The results suggest a direct relationship between the sustainability of the focal company and that of supply chain members, so that the alignment of Triple Botton Line (TBL) practices along the chain is essential to emphasize the effects of these practices and for the company to be considered sustainable, as indicated by sustainable supply chain concepts. Limitations of the investigation: The main limitation was the use of a single case study, which does not allow the generalization of results to other companies. Practical implications: It was possible to analyze the relationship between the sustainable practices of suppliers and the focal company to confirm the need to align sustainable practices throughout the supply chain. The results suggest that companies could improve their performance in environmental, social and economic terms if they observe and evaluate the sustainability of their suppliers, reducing environmental risks and future losses. Originality / Value: In terms of literature, this is a topic that has not been explored yet in terms of the applicability of sustainability in the supply chain, especially in practical issues in the wholesale sector.

An Exploratory Study on Blockchain Application in a Food Processing Supply Chain to Reduce Waste

2019 ◽  
pp. 61-85
Author(s):  
Emily Anne Carey ◽  
Nachiappan Subramanian
Keyword(s):  
Supply Chain ◽  
Inventory Management ◽  
Single Case ◽  
Food Product ◽  
Secondary Source ◽  
Cross Sectional ◽  
Study Approach ◽  
Delivery Times ◽  
Beef Supply Chain

This chapter aims to explore the feasibility of using blockchain in the beef supply chain to reduce waste. A mono-method, qualitative, inductive, single case study approach was taken on a cross-sectional scale from June 2018 to August 2018, with two individuals interviewed: a beef and a blockchain expert. The case study also involved observations, a field visit, and other secondary source data. Beef is a high demand, valuable food product with a limited shelf life. By using blockchain in conjunction with RFID and sensor technologies, farming and processing stages in the beef supply chain can be streamlined. Firstly, using the technology to monitor the animals on the farm and during transportation can reduce the amount of water and energy wasted. Secondly, blockchain can be used to establish exactly when and where the meat is cut and packaged, improving the accuracy of information between supply chain entities, resulting in improved inventory management, specifically more accurate delivery times and lengthened product shelf lives.

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