A Preliminary Study of the Practices and Processes of B2B E-Commerce Evaluation and Benefits Realization in Taiwanese Hospitals

2012 ◽  
pp. 110-128
Author(s):  
Chad Lin ◽  
Hao-Chiang Koong Lin ◽  
Yu-An Huang ◽  
Geoffrey Jalleh ◽  
Sheng-Hsiang Hung ◽  
...  
Keyword(s):  
User Satisfaction ◽  
Business Performance ◽  
Evaluation Methodology ◽  
Senior Executives ◽  
Study Approach ◽  
Investment Evaluation ◽  
Benefits Realization ◽  
Expected Benefits ◽  
Business To Business

Many hospitals still have not fully received the expected benefits from their investments in Business-to-Business (B2B) electronic commerce (e-commerce). Senior executives in these hospitals are often under increasing pressure to find a way to evaluate the contribution of their B2B e-commerce investments to business performance and to ensure that the expected benefits from these investments are eventually delivered. This is as true in hospitals as it is in the other industries. However, relatively little research has examined how Taiwanese hospitals evaluate their B2B e-commerce investments and to what extent their B2B e-commerce benefits are realized. Hence, the authors take a multi-case study approach to investigate the practices and processes of B2B e-commerce evaluation and benefits realization and their impact on B2B e-commerce benefits and user satisfaction in Taiwanese hospitals. Issues arising from the study include a lack of B2B benefits realization methodology or process and a lack of understanding of B2B benefits realization practices. The results also reveal that a B2B investment evaluation methodology or process was used in most hospitals interviewed. However, there appears to be a lack of proper B2B investment post-implementation review measures in most participating hospitals. Moreover, the findings also show that the level of B2B investment evaluation methodology or process adoption was directly related to the levels of organizational IT maturity and user satisfaction. Furthermore, the authors found that most Taiwanese hospitals in general had not allocated sufficient resources and funding to undertake proper evaluation of their B2B investments.

scholarly journals Exploring the root causes of servitization challenges: an organisational boundary perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ali Ziaee Bigdeli ◽  
Kawaljeet Kapoor ◽  
Andreas Schroeder ◽  
Omid Omidvar
Keyword(s):  
Future Research ◽  
Senior Executives ◽  
Content Type ◽  
Study Approach ◽  
Integrative Framework ◽  
Analysis Technique ◽  
Holistic Understanding ◽  
External Stakeholders ◽  
Multiple Case

PurposeThis paper explains how servitization disrupts long-established internal and external boundaries of product-focused manufacturers and investigates the root causes of servitization challenges.Design/methodology/approachThe authors draw from the collective experiences of 20 senior executives from ten multinational manufacturers involved in servitization, using a multiple case study approach, and employ a codebook thematic analysis technique.FindingsThe authors develop an integrative framework based on the theoretical notions of power, competency and identity boundaries to offer insights into the root causes of various servitization-related challenges.Research limitations/implicationsAlthough the extant literature discusses servitization challenges, it does not examine the underlying root causes that create them in the first place. This study contributes to the extant research by establishing rational links between organisational boundaries (internal and external) and servitization challenges in the interest of building a coherent and systematically integrated body of theory that can be successfully applied and built upon by future research.Practical implicationsThis study provides a foundation for managers to recognise, anticipate and systematically manage various boundary-related challenges triggered by servitization.Originality/valueIt is one of the first studies to employ the concept of organisational boundary to understand the challenges created by servitization and to account for both internal (between different functions of the same organisation) and external boundaries (between an organisation and its external stakeholders) to establish a holistic understanding of the impacts of servitization on manufacturers.

Servitisation of an Industry and National Competitive Advantage in International Business: The Case of Taiwan Textile Manufacturing and Sri Lankan Apparel Manufacturing Industries

2017 ◽  
Vol 13 (3-4) ◽  
pp. 89-97
Author(s):  
Maheepala S. D. S. R. ◽  
Warnakulasooriya B. N. F. ◽  
Y. K. Weerakoon Banda
Keyword(s):  
Competitive Advantage ◽  
International Business ◽  
Manufacturing Industry ◽  
Sri Lankan ◽  
Apparel Manufacturing ◽  
Textile Manufacturing ◽  
Study Approach ◽  
Business To Business ◽  
National Competitive Advantage

Servitisation studies in extant literature contribute to the resource-based view and relational view where industrial organisation view was largely ignored due to the focus on individual manufacturing units. In international business industry, competitiveness is required to enhance the performance of individual organisations. Following post-positivism epistemology, a multi-case study approach has been employed in this study. The unit of analysis is the network consisting of manufacture, supplier and the customer. Two such units of apparel manufacturing industry in Sri Lanka and two units from textile manufacturing industry in Taiwan were selected. This study establishes the link between servitised industry and national competitive advantage. The collaboration with suppliers, indirect competitors and other partners were identified as critical factors to differentiate a business-to-business (B2B) manufacturing industry in an international business.

Key Issues and Challenges for Managing and Evaluating B2B E-Commerce Projects within the Australian Pharmaceutical Supply Chain

2012 ◽  
pp. 54-71
Author(s):  
Chad Lin ◽  
Geoffrey Jalleh
Keyword(s):  
Supply Chain ◽  
Key Management ◽  
Senior Executives ◽  
Pharmaceutical Supply Chain ◽  
High Expectations ◽  
Pharmaceutical Manufacturers ◽  
Key Issues ◽  
Effective Use ◽  
Business To Business

The use of Business-to-Business (B2B) e-commerce within the Australian pharmaceutical supply chain can potentially assist in setting up an infrastructure which supports complex, multiparty Internet-based trading and transactions among pharmaceutical manufacturers, wholesalers, hospitals, pharmacies, medical supply importers and exporters, and other players in the healthcare system. Effective use of B2B e-commerce can help these organizations reduce costs in supplying and distributing medicines and other medical-related products to the general public. However, despite high expectations for realizing the benefits of B2B e-commerce in the pharmaceutical supply chain, issues surrounding its evaluation and management remain poorly understood and relatively under-researched. This chapter presents case study findings on key management and evaluation issues and challenges in adopting and utilizing B2B e-commerce systems on eight pharmaceutical organizations in Australia. The key objectives of this study are: (1) to establish current practices and norms in evaluating B2B e-commerce investments and projects in the pharmaceutical industry; and (2) to identify key B2B e-commerce management issues and challenges within the Australian pharmaceutical supply chain. A key contribution of this chapter is the identification and examination of key issues and challenges faced by the pharmaceutical organizations undertaking B2B e-commerce activities within their supply chain. The findings will guide senior executives in these organizations to develop their own approaches or strategies to manage the opportunities and threats that exist in the Australian pharmaceutical supply chain.

The Role of Trust in Businessto- Business E-Commerce Collaboration in a Unique Environment in Australia

2011 ◽  
pp. 158-181
Author(s):  
Carol Pollard ◽  
Amanda Diggles
Keyword(s):  
Influencing Factor ◽  
Trading Partner ◽  
Business Growth ◽  
Study Approach ◽  
Body Of Knowledge ◽  
Trading Partners ◽  
General Business ◽  
Business To Business

This research explores interorganisational collaboration in business-to-business e-commerce, and the factors that influence its development in a unique Australian environment. Using a qualitative case study approach, seven informants from four Tasmanian organisations were interviewed. The data confirmed trust was an important prerequisite for the establishment and development of both electronic and traditional interorganisational relationships. Collaborative relations such as communication and repeated interactions facilitated the development of trading-partner trust. Interestingly, trading-partner size did not influence trading partner trust, although “volume of business conducted” between trading partners was an influencing factor. Other factors included trading-partner reputation and length of preexisting relationship. Perceived benefits of trading partner trust included general business efficiencies, business growth, faster payment, increased information sharing and confidence, improved business relations, delivery, and reliability. The results enhance organisational awareness of similarities and differences between traditional and electronic business-to-business trading relationships, and contribute to the growing body of knowledge on interorganisational trust and business-to-business e-commerce. The influence of the unique Tasmanian environment was acknowledged and discussed as a mediating variable in considering the findings.

The responsibilities of the project owner in benefits realization

2019 ◽  
Vol 39 (4) ◽  
pp. 503-524 ◽  
Author(s):  
Ofer Zwikael ◽  
Jack R. Meredith ◽  
John Smyrk
Keyword(s):  
Smooth Transition ◽  
Future Research ◽  
Senior Executives ◽  
Longitudinal Case Study ◽  
Content Type ◽  
Benefits Realization ◽  
Project Phases ◽  
The Individual

Purpose Recent research has proposed the position of a project owner as the individual accountable for realizing target benefits. However, there is a lack of understanding in the literature of this role – in particular, the specific responsibilities of the project owner that can enhance benefits realization and operations performance. The paper aims to discuss this issue. Design/methodology/approach The paper identifies these responsibilities in practice through two studies – a qualitative study, which includes interviews with senior executives who fund projects, and an in-depth longitudinal case study, which describes a company that continuously realizes the benefits from its projects. Findings The results suggest that a project owner should have 22 key responsibilities across four project phases and that an operations manager is often the most suitable candidate to fulfill this role in operations improvement projects. When performing these project responsibilities effectively, operations managers enhance benefits realization and operations improvement. Finally, the paper proposes five hypotheses for future research. Originality/value Based on agency theory, the paper increases our knowledge of the role of the project owner in practice. This new knowledge can enhance the realization of target benefits from projects and ensure a smooth transition from the project to the operations environment.

From market-driving to market-driven

2015 ◽  
Vol 33 (3) ◽  
pp. 238-257 ◽  
Author(s):  
Raffaele Filieri
Keyword(s):  
Longitudinal Data ◽  
Business Performance ◽  
Single Case ◽  
Content Type ◽  
Study Approach ◽  
Early Adoption ◽  
Market Driving ◽  
Short Run ◽  
Market Driven

Purpose – The purpose of this paper is to extend the literature on market-driven and market-driving management and analyzes the Benetton’s market orientation change from a market-driving to a market-driven orientation. Additionally, this study uses longitudinal data to measure the degree of success of the market-driven orientation. Design/methodology/approach – The study is based on a qualitative case study method and it discusses how Benetton has moved from a market-driving to a market-driven orientation. Findings – The paper analyzes the principal transformations the Benetton Group has gone through to implement a market-driven orientation, including the delocalization of the manufacturing and of trusted suppliers; the downstream integration process; the adoption of a flexible, efficient and responsive logistics; the implementation of a modern information systems infrastructure. Revenues data show that the company has benefited of the new orientation, but only in the short-run. Moreover, the early adoption of the market-driven orientation by competing firms (e.g. Zara) and the economic environment seem to play an influence on the performance of market-driven companies. Research limitations/implications – The single case study approach may limit the generalizability of the findings. However, this case study is unique and of high importance for managers in different industries. Originality/value – Although some studies have discussed the benefits of market-driven and market-driving orientations, no study has analysed how companies move from a market-driving to a market-driven orientation. Additionally, existing studies have proved market orientation’s influence on business performance using static measures. This study uses longitudinal data to show the effect of market-driven orientation on a company’s long-term competitive advantage.

scholarly journals Corporate parenting and corporate entrepreneurship in media company

2021 ◽  
Vol 3 (1) ◽  
pp. 15-26
Author(s):  
Ningky Sasanti Munir ◽  
Keyword(s):  
Applied Research ◽  
Corporate Entrepreneurship ◽  
Parent Company ◽  
Senior Executives ◽  
Case Study Approach ◽  
Study Approach ◽  
Corporate Parenting ◽  
Business Media ◽  
Media Company

Purpose; The study aimed to understand how the multi-business company creates value through a combined effort of Corporate Parenting (CP) and Corporate Entrepreneurship (CE). The parenting-fit matrix was used to describe CP, while CE four model was used to describe CE. Research methodology: This study is qualitative applied research using a case study approach conducted on a multi-business media company. Data was obtained primarily through interviews with senior executives representing the holding company and 18 subsidiaries. Questionnaires were also distributed to executives to develop a parenting-fit matrix and CE model. Results: This study shows that the 18 subsidiaries of the multi-business company fall under four different cells. The CE model applied at the parent company level is the enabler. Limitations: The limitation of this study mainly lies in the measurement method's reliability for corporate parenting and corporate entrepreneurship. Contribution: This study shows that, apart from the parent company, the development of new businesses can also be carried out by the subsidiary companies using the CE producer model.

Applying Benefits Management to the Implementation of a Copy Point

2017 ◽  
Vol 8 (1) ◽  
pp. 13-26
Author(s):  
Bartolomeu Madeira ◽  
Jorge Gomes ◽  
Mário Romão
Keyword(s):  
Management Approach ◽  
Economic Sustainability ◽  
It Investments ◽  
New Information ◽  
Benefits Realization ◽  
Potential Benefits ◽  
Increase Productivity ◽  
Expected Benefits ◽  
Management Issues

We live in a macroeconomic period which is impacted by major technological changes. Organizations continue to invest heavily in new Information Systems and Information Technology (IS/IT) as a vehicle to increase productivity and add value to their business. Investment in IS/IT is not only acquiring technology, but above all investing in change. Difficulties in justifying investments in IS/IT are often the cause for uncertainty regarding expected benefits and are often identified as being one of the most critical management issues. In the literature, it is common to find reports about IS/IT investments that failed to achieve the expected results and benefits. Benefits Management approach (BM) tries to overcome this gap through a management process cycle that enhances the potential benefits from the planned use of IS/IT. In the authors' case study, BM was applied to an IS/IT initiative that radically changed the way an internal printing process is carried out, with the added advantage of producing greater environmental and economic sustainability. This study also shows that the application of BM can contribute to increasing the degree of benefits realization and value from investments in IS/IT initiatives.

scholarly journals Integration and Synergy Generation in Cross Border Acquisitions: A Case Study of Business Failure and Success ‘Made in Japan’

2017 ◽  
Vol 10 (9) ◽  
pp. 122
Author(s):  
Shigeru Matsumoto ◽  
Keith Jackson
Keyword(s):  
Business Performance ◽  
Business Failure ◽  
Senior Managers ◽  
Strategic Integration ◽  
Study Approach ◽  
Cross Border ◽  
Key Stakeholders ◽  
Study Methodology ◽  
Measure Of Performance

This article seeks to advance international business researcher and practitioner insights into processes of cross-border mergers and acquisitions. Specifically, this article highlights the extent to which processes of strategic integration might impact positively and / or negatively on the long term business performance of the newly formed firm during the post-acquisition period – a measure of performance we refer to here as ‘synergy’. In methodological terms, this article develops a mixed-method case study approach, generating, analysing and interpreting empirical data designed to illustrate processes of strategic integration implemented by senior managers at a Japanese firm, Nippon Sheet Glass (NSG), after its acquisition of a UK firm, Pilkington. The case study is longitudinal, drawing on quantitative and qualitative data gathered and analysed between 2006 and 2017. Applying a combination of event study methodology to an iterative analysis of business performance data along with coded analysis of data from in-depth interviews with key stakeholders, this article explores the extent to which strategic integration can both ‘fail’ in terms of achieving synergy and - for a number of generalizable reasons proposed in this article - ultimately ‘succeed’: for example, in cases where the acquiring and acquired firms attempt to integrate their human resource management systems while benefitting from investments of ‘patient’ capital, which (we propose) might be a distinctive feature of cross-border acquisitions sourced in Japan. 

Transformation of social housing kitchens over time: Nicosia Göçmenköy social houses as a case study

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Selda Inançoğlu ◽  
Semra Sema Uzunoglu
Keyword(s):  
User Satisfaction ◽  
Social Housing ◽  
Questionnaire Survey ◽  
World Literature ◽  
Negative Impact ◽  
Content Type ◽  
Expected Benefits ◽  
Two Stages ◽  
Extended Circulation

PurposeIn this study, it was aimed to determine the changes made by users in kitchens of social housing units of Nicosia Göçmenköy and to determine the user satisfaction with a questionnaire survey.Design/methodology/approachThis study was carried out in two stages. In the first stage, the renovations in the residential kitchens were determined by on-site observation. Revisions in the kitchens compared to the standard kitchen are expressed by drawings. In the second stage, 49 people who lived in these dwellings and accepted to participate were asked questions to determine the satisfaction levels of the users of existing kitchens through a questionnaire.FindingsAs a result of on-site observations, it was seen that changes and enlargements in kitchen spaces did not add value to the spaces in terms of function in many examples, but rather they made a negative impact on the kitchen activities. It is also a fact that random and optional additions and enlargements cause the creation of architecturally useless areas and extended circulation areas instead of the expected benefits. According to the results of the questionnaire survey, it was determined that the users of the kitchens who renovated their kitchens were very satisfied with the current kitchens.Originality/valueWhen the recent studies in world literature are examined, it can be seen that research on kitchen spaces is not so much. There is no detailed study on the transformation of social housing kitchens in Cyprus so far. This study aims to determine the transformations in Göçmenköy social housing kitchens, which are the first social residences built by the state in the Nicosia Göçmenköy region. Since the studies on social housing kitchens are very limited, this study is very valuable in terms of shedding light on future researches.

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