Applying Benefits Management to the Implementation of a Copy Point

We live in a macroeconomic period which is impacted by major technological changes. Organizations continue to invest heavily in new Information Systems and Information Technology (IS/IT) as a vehicle to increase productivity and add value to their business. Investment in IS/IT is not only acquiring technology, but above all investing in change. Difficulties in justifying investments in IS/IT are often the cause for uncertainty regarding expected benefits and are often identified as being one of the most critical management issues. In the literature, it is common to find reports about IS/IT investments that failed to achieve the expected results and benefits. Benefits Management approach (BM) tries to overcome this gap through a management process cycle that enhances the potential benefits from the planned use of IS/IT. In the authors' case study, BM was applied to an IS/IT initiative that radically changed the way an internal printing process is carried out, with the added advantage of producing greater environmental and economic sustainability. This study also shows that the application of BM can contribute to increasing the degree of benefits realization and value from investments in IS/IT initiatives.

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The Benefits Management and Balanced Scorecard Strategy Map

International Journal on IT/Business Alignment and Governance ◽

10.4018/jitbag.2013010104 ◽

2013 ◽

Vol 4 (1) ◽

pp. 44-54 ◽

Cited By ~ 13

Author(s):

Jorge Gomes ◽

Mário Romão ◽

Mário Caldeira

Keyword(s):

Balanced Scorecard ◽

Case Study Research ◽

Management Approach ◽

Strategy Execution ◽

Public And Private ◽

Benefits Realization ◽

Dependency Network ◽

Strategy Map ◽

Increase Productivity ◽

Expected Benefits

We are living in a period of enormous technological transformations and the organizations face new opportunities that the systems and information technology (IS/IT) implementations provide with the hope that these investments will help to increase productivity and business prosperity, meanwhile, several studies performed in public and private sectors have proven that the investments done in IS/IT have not brought the expected benefits. Some authors argue that the result of the studies that related investments in IS/IT and the increasing performance of the organizations in the last thirty years were far from true. In this paper the authors propose a link between the Benefits Dependency Network, from a Benefits Management approach, and a Strategy Map, from Balanced Scorecard, to improve the management of business benefits and to ensure that actions taken along the investment life-cycle lead to foreseen benefits realization. The goal of this integration is to build a framework that combines useful features of both methods. The authors sustain that they can be complementary. As a Strategy Map is committed with strategic alignment, communication and monitoring of strategy execution at all levels of an organization, a Benefits Dependency Network is aimed at explaining how benefits are going to be obtained through organizational change. Using the results of a case-study research, the authors explain how a Strategy Map can cross with the Benefits Dependency Network. The integrated contribution is meant to increase the investments effectiveness, giving to stakeholders the confidence on a clearer delivery path for their expected benefits.

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A Preliminary Study of the Practices and Processes of B2B E-Commerce Evaluation and Benefits Realization in Taiwanese Hospitals

Pharmacoinformatics and Drug Discovery Technologies - Advances in Bioinformatics and Biomedical Engineering ◽

10.4018/978-1-4666-0309-7.ch008 ◽

2012 ◽

pp. 110-128

Author(s):

Chad Lin ◽

Hao-Chiang Koong Lin ◽

Yu-An Huang ◽

Geoffrey Jalleh ◽

Sheng-Hsiang Hung ◽

...

Keyword(s):

User Satisfaction ◽

Business Performance ◽

Evaluation Methodology ◽

Senior Executives ◽

Study Approach ◽

Investment Evaluation ◽

Benefits Realization ◽

Expected Benefits ◽

Business To Business

Many hospitals still have not fully received the expected benefits from their investments in Business-to-Business (B2B) electronic commerce (e-commerce). Senior executives in these hospitals are often under increasing pressure to find a way to evaluate the contribution of their B2B e-commerce investments to business performance and to ensure that the expected benefits from these investments are eventually delivered. This is as true in hospitals as it is in the other industries. However, relatively little research has examined how Taiwanese hospitals evaluate their B2B e-commerce investments and to what extent their B2B e-commerce benefits are realized. Hence, the authors take a multi-case study approach to investigate the practices and processes of B2B e-commerce evaluation and benefits realization and their impact on B2B e-commerce benefits and user satisfaction in Taiwanese hospitals. Issues arising from the study include a lack of B2B benefits realization methodology or process and a lack of understanding of B2B benefits realization practices. The results also reveal that a B2B investment evaluation methodology or process was used in most hospitals interviewed. However, there appears to be a lack of proper B2B investment post-implementation review measures in most participating hospitals. Moreover, the findings also show that the level of B2B investment evaluation methodology or process adoption was directly related to the levels of organizational IT maturity and user satisfaction. Furthermore, the authors found that most Taiwanese hospitals in general had not allocated sufficient resources and funding to undertake proper evaluation of their B2B investments.

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A Decision-Making Method for Boosting New Digitalization Technologies

International Journal of Information Technology & Decision Making ◽

10.1142/s0219622021500097 ◽

2021 ◽

pp. 1-35

Author(s):

Francisco E. Santarremigia ◽

Sara Poveda-Reyes ◽

Miguel Hervás-Peralta ◽

Gemma D. Molero

Keyword(s):

Decision Making ◽

Communication Technology ◽

Net Present Value ◽

Decision Makers ◽

New Information ◽

Information And Communication ◽

Potential Benefits ◽

Technology Tool ◽

Technical Solutions

Market acceptance of new digitalization technologies is low. To help to address this shortcoming, the following paper defines a quantitative decision-making methodology for the exante evaluation of the market acceptance of new digitalization solutions in the initial stages of design and development. The proposed decision-making methodology includes a first evaluation, using Volere methodology, for the quantification of how useful the new digitalization solution is for the end users, and a second method, the calculation of the net present value (NPV) based on potential benefits in terms of costs and intangible benefits of the new tool. A new tool for the management of freight transport was used as a case study. The usefulness of a new information technology tool was assessed in six different companies. It was designed to help developers and decision makers in information and communication technology (ICT) product development, and company managers in the evaluation of technical solutions that might better satisfy their needs. Further studies could measure the power of this methodology by comparing the implementation levels of two different prototypes designed for the same function and with different Volere and NPV scorings.

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A Public Sector Case Study on Evaluating and Managing the Benefits of IS/IT

Technologies & Methodologies for Evaluating Information Technology in Business ◽

10.4018/978-1-93177-748-3.ch004 ◽

2003 ◽

pp. 97-121

Author(s):

Chad Lin ◽

Graham Pervan

Keyword(s):

Public Sector ◽

Research Program ◽

Government Agency ◽

Text Data ◽

It Investments ◽

Investment Evaluation ◽

Benefits Realization ◽

Key Issues ◽

Developed World

The issue of expected and actual benefits realized from IS/IT investments has generated a significant amount of debate in the IS/IT literature among researchers, academics, and practitioners. This is as true in Australia as it is in the rest of the developed world. Thus, a detailed program of research into the current Australian practice and processes of IS/IT investment evaluation and benefits realization was initiated. As part of this research program, an in-depth case study of these practices and processes in a large government agency, with a mix of insourced and outsourced IS/IT activities, was conducted. A number of issues emerged from the analysis of the text data. Key issues are presented below in some detail.

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Evaluating and Managing Electronic Commerce and Outsourcing Projects in Hospitals

Reshaping Medical Practice and Care with Health Information Systems - Advances in Healthcare Information Systems and Administration ◽

10.4018/978-1-4666-9870-3.ch005 ◽

2016 ◽

pp. 132-172 ◽

Cited By ~ 1

Author(s):

Chad Lin ◽

Geoffrey Jalleh ◽

Yu-An Huang

Keyword(s):

Electronic Commerce ◽

It Outsourcing ◽

It Investment ◽

Investment Evaluation ◽

The Past ◽

Hospital Executives ◽

Benefits Realization ◽

Expected Benefits ◽

Outsourcing Contracts ◽

Management Issues

Despite the huge popularity of outsourcing in electronic commerce/IT in the past two decades, many hospitals have failed to realize the expected benefits from their outsourcing projects. Not surprisingly, the management of electronic commerce/IT outsourcing contracts has become one of the top management issues for hospitals executives in recent years. Hence, the purpose of this study was to provide an overview of outsourcing in electronic commerce/IT investment evaluation and benefits realization processes and practices in Australian and Taiwanese hospitals. Inherent in this study was the opportunity to compare such practices between a developed economy (Australia) and a newly industrialized economy (Taiwan). Several key electronic commerce/IT investment evaluation and outsourcing issues and challenges faced by Australian and Taiwanese hospitals will be presented. The results will assist hospital executives to develop their own approaches and strategies to better manage the opportunities and threats that exist in undertaking electronic commerce/IT outsourcing projects in Australian and Taiwanese hospitals.

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Potential Benefits of Introducing Integrated Solid Waste Management Approach in Developing Countries: A Case Study in Kathmandu City

Journal of Sustainable Development ◽

10.5539/jsd.v7n6p70 ◽

2014 ◽

Vol 7 (6) ◽

Cited By ~ 2

Author(s):

Rajeev K. Singh ◽

Helmut Yabar ◽

Takeshi Mizunoya ◽

Yoshiro Higano ◽

Randeep Rakwal

Keyword(s):

Developing Countries ◽

Waste Management ◽

Solid Waste ◽

Solid Waste Management ◽

Management Approach ◽

Integrated Solid Waste Management ◽

Potential Benefits

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Managing E-Procurement in Public Healthcare

Health Information Systems ◽

10.4018/978-1-60566-988-5.ch089 ◽

2011 ◽

pp. 1400-1414

Author(s):

Tommaso Federici ◽

Andrea Resca

Keyword(s):

Knowledge Management ◽

Supply Chain ◽

Multiple Solutions ◽

Services Quality ◽

Public Healthcare ◽

Management Approach ◽

Expected Benefits ◽

Procurement System ◽

Local Healthcare

In large parts of Europe, the development of healthcare is subject to contrasting forces: explosion in spending, while governments are faced with budget constraints, and pressures to be innovative, technologically advanced in order to improve the services’ quality. Even though e-procurement initatives can be seen as a solution to the first issue in this dilemma, such initiatives have not been widely deployed and have not delivered the expected benefits so far. In this perspective, as case study of an e-procurement implementation of an Italian local healthcare agency has been examined because of the comprehensive design of the e-procurement system, the differentiation of tools adopted and the multiple solutions already implemented or in progress. The aim of this work is to reconstruct, by following a knowledge management approach, the steps that led to the introduction of e-procurement as a new operating practice, by redesigning supply purchasing, supply chain and logistic processes.

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Evaluating and Managing Electronic Commerce and Outsourcing Projects in Hospitals

Healthcare Policy and Reform ◽

10.4018/978-1-5225-6915-2.ch048 ◽

2019 ◽

pp. 1044-1075

Author(s):

Chad Lin ◽

Geoffrey Jalleh ◽

Yu-An Huang

Keyword(s):

Electronic Commerce ◽

It Outsourcing ◽

It Investment ◽

Investment Evaluation ◽

The Past ◽

Hospital Executives ◽

Benefits Realization ◽

Expected Benefits ◽

Outsourcing Contracts ◽

Management Issues

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Design of water allocation model: efficiency and risk aspects

Water Science & Technology Water Supply ◽

10.2166/ws.2005.0077 ◽

2005 ◽

Vol 5 (3-4) ◽

pp. 9-16

Author(s):

C. Kim ◽

D. Han

Keyword(s):

Water Allocation ◽

Primary Objective ◽

Allocation Model ◽

Proportional Allocation ◽

Model Efficiency ◽

Service Sectors ◽

Expected Benefits ◽

Water Allocation Model ◽

Allocation Methods

The primary objective of this study is to improve the methodology for water allocation focused on efficiency and risk aspects. To attain the primary objective, this study sets up an objective function to maximize social expected benefits, and considers three types of allocation methods. Three types of allocation methods are optimal, proportional, and fixed allocation between regions and service sectors. The results of case study area shows that the fixed allocation method is preferred to the proportional allocation in most cases except that the variance of flow is small with respect to efficiency. Also, efficient and less-risky allocation is simultaneously obtained in some cases, while efficiency and risk show the relation of trade-off in other cases.

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Protocol for establishing an Adaptive Diseases control Expert Programme in Tanzania (ADEPT) for integrating care of communicable and non-communicable diseases using tuberculosis and diabetes as a case study

BMJ Open ◽

10.1136/bmjopen-2020-041521 ◽

2021 ◽

Vol 11 (4) ◽

pp. e041521

Author(s):

Stellah G Mpagama ◽

Kaushik Ramaiya ◽

Troels Lillebæk ◽

Blandina T Mmbaga ◽

Marion Sumari-de Boer ◽

...

Keyword(s):

Operational Research ◽

Communicable Diseases ◽

Health Facilities ◽

Learning System ◽

Management Approach ◽

African Countries ◽

Non Communicable Diseases ◽

Research Outcomes ◽

The Government

IntroductionMost sub-Saharan African countries endure a high burden of communicable infections but also face a rise of non-communicable diseases (NCDs). Interventions targeting particular epidemics are often executed within vertical programmes. We establish an Adaptive Diseases control Expert Programme in Tanzania (ADEPT) model with three domains; stepwise training approach, integration of communicable and NCDs and a learning system. The model aims to shift traditional vertical programmes to an adaptive diseases management approach through integrating communicable and NCDs using the tuberculosis (TB) and diabetes mellitus (DM) dual epidemic as a case study. We aim to describe the ADEPT protocol with underpinned implementation and operational research on TB/DM.Methods and analysisThe model implement a collaborative TB and DM services protocol as endorsed by WHO in Tanzania. Evaluation of the process and outcomes will follow the logic framework. A mixed research design with both qualitative and quantitative approaches will be used in applied research action. Anticipated implementation research outcomes include at the health facilities level for organising TB/DM services, pathways of patients with TB/DM seeking care in different health facilities, factors in service delivery that need deimplementation and the ADEPT model implementation feasibility, acceptability and fidelity. Expected operational research outcomes include additional identified patients with dual TB/DM, the prevalence of comorbidities like hypertension in patients with TB/DM and final treatment outcomes of TB/DM including treatment-related complications. Findings will inform the future policies and practices for integrating communicable and NCDs services.Ethics and disseminationEthical approval was granted by The National Research Health Ethical Committee (Ref-No. NIMR/HQ/R.8a/Vol.IX/2988) and the implementation endorsed by the government authorities. Findings will be proactively disseminated through multiple mechanisms including peer-reviewed journals, and engagement with various stakeholders’ example in conferences and social media.

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