Open Government Success Factors in Government Websites

2013 ◽  
pp. 235-251 ◽  
Author(s):  
Rodrigo Sandoval-Almazán
Keyword(s):  
Search Engine ◽  
Success Factors ◽  
Legal Issues ◽  
Open Government ◽  
Future Research ◽  
Final Conclusion ◽  
Government Information ◽  
Government Data ◽  
Government Websites ◽  
Conclusion Section

Open Government Websites are a different perspective for presenting government information. In the Mexican case, it is mandatory by law since 2002 to present some government data through Websites. Despite this strong impulse of transparency, there is not enough measurement for the success or the failure of this novel practice. This chapter analyses data collected from a benchmarking of three year measures of open government portals during 2007, 2009, and 2010. From this data, three success factors are identified: trust, search engine, and legal issues. The success factors for open government portals are a contribution that must be verified by further research. This chapter is organized in seven sections. In the first section is the introduction of open government and the background of the Mexican case; the second section presents a literature review about open government and success factors; the third section describes the methodology of the open government portals measurement during 2008-2010; the fourth section discusses the results of this benchmarking and identifies three success factors: trust, search engine, and legal component; the fifth section describes these three findings and provides some recommendations for practitioners; the sixth section discusses the limitations of success factors and the limitations of this kind of research; a final section of future research presents some research paths, and a final conclusion section closes the chapter with a summary of findings and discussion.

Open Government Success Factors in Government Websites

2015 ◽  
pp. 1619-1635 ◽  
Author(s):  
Rodrigo Sandoval-Almazán
Keyword(s):  
Search Engine ◽  
Success Factors ◽  
Legal Issues ◽  
Open Government ◽  
Future Research ◽  
Final Conclusion ◽  
Government Information ◽  
Government Data ◽  
Government Websites ◽  
Conclusion Section

Open Government Websites are a different perspective for presenting government information. In the Mexican case, it is mandatory by law since 2002 to present some government data through Websites. Despite this strong impulse of transparency, there is not enough measurement for the success or the failure of this novel practice. This chapter analyses data collected from a benchmarking of three year measures of open government portals during 2007, 2009, and 2010. From this data, three success factors are identified: trust, search engine, and legal issues. The success factors for open government portals are a contribution that must be verified by further research. This chapter is organized in seven sections. In the first section is the introduction of open government and the background of the Mexican case; the second section presents a literature review about open government and success factors; the third section describes the methodology of the open government portals measurement during 2008-2010; the fourth section discusses the results of this benchmarking and identifies three success factors: trust, search engine, and legal component; the fifth section describes these three findings and provides some recommendations for practitioners; the sixth section discusses the limitations of success factors and the limitations of this kind of research; a final section of future research presents some research paths, and a final conclusion section closes the chapter with a summary of findings and discussion.

scholarly journals Open Government Data and the Right to Information: Opportunities and Obstacles

2012 ◽  
Vol 8 (2) ◽  
Author(s):  
Katleen Janssen
Keyword(s):  
Open Government ◽  
Freedom Of Information ◽  
Government Information ◽  
Alternative Source ◽  
Open Government Data ◽  
Considerable Impact ◽  
Government Data ◽  
Right To Information ◽  
The One ◽  
The Right

This article discusses the relationship between the open government data (OGD) movement and the right to information (RTI) movement. While both movements are closely related, there are some differences that may have a considerable impact on the right of the citizen to access government information. The article argues that the calls for OGD may on the one hand risk limiting the access to government information, while on the other hand they may also provide an alternative source of access to information for existing freedom of information legislation, which is being threatened in some countries.

scholarly journals Citizen engagement with open government data

2020 ◽  
Vol 14 (1) ◽  
pp. 1-30 ◽  
Author(s):  
Arie Purwanto ◽  
Anneke Zuiderwijk ◽  
Marijn Janssen
Keyword(s):  
Data Quality ◽  
Conceptual Model ◽  
Necessary Conditions ◽  
Open Government ◽  
Future Research ◽  
Citizen Engagement ◽  
Content Type ◽  
Open Government Data ◽  
Government Data

Purpose Citizen engagement is key to the success of many Open Government Data (OGD) initiatives. However, not much is known regarding how this type of engagement emerges. This study aims to investigate the necessary conditions for the emergence of citizen-led engagement with OGD and to identify which factors stimulate this type of engagement. Design/methodology/approach First, the authors created a systematic overview of the literature to develop a conceptual model of conditions and factors of OGD citizen engagement at the societal, organizational and individual level. Second, the authors used the conceptual model to systematically study citizens’ engagement in the case of a particular OGD initiative, namely, the digitization of presidential election results data in Indonesia in 2014. The authors used multiple information sources, including interviews and documents, to explore the conditions and factors of OGD citizen-led engagement in this case. Findings From the literature the authors identified five conditions for the emergence of OGD citizen-led engagement as follows: the availability of a legal and political framework that grants a mandate to open up government data, sufficient budgetary resources allocated for OGD provision, the availability of OGD feedback mechanisms, citizens’ perceived ease of engagement and motivated citizens. In the literature, the authors found six factors contributing to OGD engagement as follows: democratic culture, the availability of supporting institutional arrangements, the technical factors of OGD provision, the availability of citizens’ resources, the influence of social relationships and citizens’ perceived data quality. Some of these conditions and factors were found to be less important in the studied case, namely, citizens’ perceived ease of engagement and citizens’ perceived data quality. Moreover, the authors found several new conditions that were not mentioned in the studied literature, namely, citizens’ sense of urgency, competition among citizen-led OGD engagement initiatives, the diversity of citizens’ skills and capabilities and the intensive use of social media. The difference between the conditions and factors that played an important role in the case and those derived from the literature review might be because of the type of OGD engagement that the authors studied, namely, citizen-led engagement, without any government involvement. Research limitations/implications The findings are derived using a single case study approach. Future research can investigate multiple cases and compare the conditions and factors for citizen-led engagement with OGD in different contexts. Practical implications The conditions and factors for citizen-led engagement with OGD have been evaluated in practice and discussed with public managers and practitioners through interviews. Governmental organizations should prioritize and stimulate those conditions and factors that enhance OGD citizen engagement to create more value with OGD. Originality/value While some research on government-led engagement with OGD exists, there is hardly any research on citizen-led engagement with OGD. This study is the first to develop a conceptual model of necessary conditions and factors for citizen engagement with OGD. Furthermore, the authors applied the developed multilevel conceptual model to a case study and gathered empirical evidence of OGD engagement and its contributions to solving societal problems, rather than staying at the conceptual level. This research can be used to investigate citizen engagement with OGD in other cases and offers possibilities for systematic cross-case lesson-drawing.

Barriers and strategies of open government data adoption using fuzzy AHP-TOPSIS

2018 ◽  
Vol 12 (3/4) ◽  
pp. 210-243 ◽  
Author(s):  
Gary Alexander Parung ◽  
Achmad Nizar Hidayanto ◽  
Puspa Indahati Sandhyaduhita ◽  
Karina Lia Meirita Ulo ◽  
Kongkiti Phusavat
Keyword(s):  
Open Access ◽  
Fuzzy Ahp ◽  
Public Awareness ◽  
Open Government ◽  
Future Research ◽  
Content Type ◽  
The Public ◽  
Government Institutions ◽  
Open Government Data ◽  
Government Data

Purpose This study aims to propose strategies to address the identified major barriers for giving the public open access to government data. The study adopts fuzzy analytical hierarchy process and technique for order performance by similarity to ideal solution (AHP-TOPSIS) to weigh the barriers and strategies, and it subsequently involves experts to identify and weigh the barriers and strategies. A case of Indonesia is used to contextualize the study. Design/methodology/approach The data were collected using fuzzy AHP-TOPSIS-based questionnaires given to several government representatives who had been working with data and information. The respondents were given sets of pairwise comparisons of which they were asked to compare the level of importance using one to nine fuzzy numbers between barriers and strategies. The data were then calculated using the fuzzy AHP-TOPSIS formula to obtain each weight of the barriers and strategies. The weight is used to prioritize the barrier and strategies. Findings In total, five barrier categories in the order of importance, namely, legal and privacy; government culture; social; technical; and economic, were identified from 27 barriers. In total, ten strategies of open government data (OGD) adoption were identified and ranked in the order of importance, and they can be grouped into five priorities. Priority 1 is to involve stakeholders in OGD planning and establish an OGD competence center. Priority 2 is to develop a legal compliance framework. Priority 3 is to adopt OGD gradually. Priority 4 is to create a collaboration feature on the portal for stakeholder communication and raise public awareness of OGD. Priority 5, finally, is to conduct training for government officials, develop standard operating practice for OGD management, use standard data formats and provide metadata. Research limitations/implications This study provides a perspective from the government’s view. One suggestion for future research is to conduct a study from the public’s perspective to formulate strategies based on the identified citizens’ barriers in using OGD. In addition, cross-country (of different characteristics) studies were required to generalize the findings. Practical implications The first strategy of the first priority implies that government institutions should be able to develop a preliminary plan to involve relevant stakeholders in OGD planning, which includes identifying relevant stakeholders and continuously engaging them to participate in the planning phase of OGD. The second strategy in the first priority entails that government institutions should realize an OGD competence center by creating a virtual team whose members are from various backgrounds and who are very knowledgeable about OGD and how to manage OGD in government institutions. Originality/value This research provides key strategies to address the main barriers to giving the public open access to government data.

scholarly journals Value generation from open government data in the public sector: Development and validation of a multidimensional scale

2021 ◽  
Vol 13 (2) ◽  
pp. 58-88
Author(s):  
Vanessa Hernandes Oliveira de Oliveira ◽  
Paulo Gonçalves Pinheiro ◽  
Nelson Guilherme Machado Pinto
Keyword(s):  
Public Sector ◽  
Open Government ◽  
Future Research ◽  
Analysis Tool ◽  
The Public ◽  
Multidimensional Construct ◽  
Public Managers ◽  
Open Government Data ◽  
Government Data ◽  
Development And Validation

The use of open government data by governments can create opportunities and drive the digital transformation of the public sector. However, there is no integrative measure that assesses the factors that enable public organizations to effectively utilize open government data. The objective of this research was to develop and validate an instrument to assess the factors related to value generation from the use of open government data in the public sector. The construction of the scale was a three-step process. First, the items were structured. Next, a pilot study was performed. Lastly, the instrument was validated. The results indicate that the measure of value generation from the use of open government data is a multidimensional construct, which presents promising implications for future research. This study contributes by developing an instrument that can serve as an analysis tool that will aid public managers who are interested in utilizing open government data.

scholarly journals Implementasi Satu Data Indonesia: Tantangan dan Critical Success Factors (CSFs)

2021 ◽  
Vol 10 (1) ◽  
pp. 13
Author(s):  
Maulia Jayantina Islami
Keyword(s):  
Literature Review ◽  
Critical Success Factors ◽  
Success Factors ◽  
Open Government ◽  
Critical Success ◽  
Open Government Data ◽  
Government Data

Satu Data Indonesia (SDI) merupakan upaya untuk menyediakan data yang kredibel, akuntabel, dan mutakhir dengan jalan membangun database pemerintah yang dapat digunakan sebagai acuan dalam setiap pengambilan kebijakan dan implementasinya. Inisiatif tersebut merupakan mandat Presiden yang tertuang dalam Peraturan Presiden No. 39 Tahun 2019. Namun, dalam pelaksanaannya masih dijumpai banyak tantangan dalam perencanaan, pengumpulan, pemeriksaan, dan penyebarluasan data. Dengan pendekatan literature review, tujuan dari studi ini adalah untuk mengidentifikasi tantangan atau permasalahan implementasi SDI dan menentukan Critical Success Factors (CSFs) dalam pelaksanaan SDI dari berbagai CSF Open Government Data. Hasil dari studi ini diharapkan dapat menjadi masukan dalam pelaksanaan SDI dan penyusunan kebijakan turunan dari Peraturan Presiden mengenai SDI.

Utility of Open Government Data for PhD students in India

2017 ◽  
Vol 19 (2/3) ◽  
pp. 122-131 ◽  
Author(s):  
Stuti Saxena
Keyword(s):  
Research Work ◽  
North India ◽  
Open Government ◽  
Snowball Sampling ◽  
Structured Interviews ◽  
Content Type ◽  
Open Government Data ◽  
Government Data ◽  
Government Websites ◽  
The Government

Purpose The purpose of this paper is to investigate the utility of Open Government Data (OGD) from the perspective of the PhD students in India. Design/methodology/approach Semi-structured interviews are conducted with 68 PhD students in India to solicit their perspectives regarding the utility of OGD for them. Convenience and snowball sampling was used for contacting the PhD students and the study was conducted among students of North India who are from public and private universities. Findings While some PhD students tap OGD for their research work, others use OGD as informational tools for broadening their general knowledge. There are also some PhD students who do not use OGD at all. There are challenges associated with OGD usage by the PhD students. For instance, the outdated and incomplete data available on the government websites prevent their optimum use. Likewise, information available on the government websites needs to be revised on a regular basis for proper utilization in research. Research limitations/implications The study approached PhD students for seeking their perspectives about OGD utility and further research is required with a large number of respondents. Nevertheless, the study leaves social and practical implications because while the study leaves insights for more involvement of PhD students in tapping OGD for their research, it also leaves recommendations for the policy-makers to take a pro-active stance by providing data sets regularly and accurately for improving government efficiency in public service delivery. Originality/value Hitherto, conceptual and theory-driven research on OGD has been undertaken and case study-based research works have been conducted to assess the challenges and prospects of OGD implementation in Western settings. Furthermore, prior research has solicited perspectives from stakeholders like public officials, politicians or citizens to investigate the difficulties in OGD use and policy-implementation. Identifying the research gaps in extant literature with respect to the aforesaid dimensions, this is the first study where the perspectives of Indian PhD students have been recorded in terms of the utility of OGD in research and other purposes.

scholarly journals Access to Information in the Age of Trump

2018 ◽  
Vol 1 ◽  
Author(s):  
Nicole Schoenberger
Keyword(s):  
United States ◽  
Information Policy ◽  
Government Agencies ◽  
Access To Information ◽  
Government Information ◽  
The Public ◽  
Government Data ◽  
Government Websites ◽  
Trump Administration

As a primary supplier of information and research of importance and value to the public, the government’s activity in doing so must be subject to scrutiny. This paper examines access to information under the government’s control within the context of the current United States presidential administration. After providing an overview of access to information, the paper moves to a discussion of current issues, highlighted by actions taken by the Trump administration. Of particular interest are the removal of information from government websites and gag orders or other restrictions imposed on government agencies. These have led to a lack of transparency as well as concerns regarding the authority and reliability of government data. In these ways, the Trump administration has limited and significantly harmed access to information. The paper also makes connections to larger information policy concerns, ending with a discussion of ways to promote access to government information.

Website Information Security and Privacy Concerns in 4IR: The Moderating Role of Trust in B2C e-Commerce

10.29007/jlq6 ◽  
2019 ◽  
Author(s):  
Thabang Mofokeng
Keyword(s):  
South Africa ◽  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Success Factors ◽  
Industrial Revolution ◽  
Emerging Market ◽  
Security And Privacy ◽  
Future Research ◽  
Privacy And Security ◽  
Customer Trust

The technology devices introduced in recent years are not only vulnerable to Internet risks but are also unable to elevate the growth of B2C e-commerce. These concerns are particularly relevant today, as the world transitions into the Fourth Industrial Revolution. To date, existing research has largely focused on obstacles to customer loyalty. Studies have tested e-commerce models guided by the establishment of trusting, satisfied and loyal consumers in various international contexts. In South Africa, however, as an emerging market, there has been limited research on the success factors of online shopping.This study examines the influence of security and privacy on trust, seen as a moderator of customer satisfaction, which in turn, has an effect on loyalty towards websites. Based on an exhaustive review of literature, a conceptual model is proposed on the relationships between security and privacy on the one hand, and customer trust, satisfaction and loyalty on the other. A total of 250 structured, self-administered questionnaires was distributed to a purposively selected sample of respondents using face-to-face surveys in Johannesburg, South Africa. A multivariate data analysis technique was used to draw inferences from the data. With an 80.1% response rate, the findings showed that privacy and security do influence customer trust; security strongly influences customer trust and weakly influences satisfaction. In South Africa, customer loyalty towards websites is strongly determined by satisfaction and weakly determined by trust. Trust significantly moderates the effect of customer satisfaction on loyalty. The study implications and limitations are presented and future research directions are suggested.

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