The Role of Website Features in Creating Loyalty

Hospitality, Travel, and Tourism ◽

10.4018/978-1-4666-6543-9.ch046 ◽

2014 ◽

pp. 780-794

Author(s):

Anil Bilgihan ◽

Anupama Sukhu ◽

Jay Kandampully

Keyword(s):

Theoretical Model ◽

Structural Equation Model ◽

Important Implication ◽

Structural Equation ◽

Online Survey ◽

Equation Model ◽

Consumer Loyalty ◽

Web Based ◽

Website Features

This study integrates shopping value dimensions and consumers' commitment to a theoretical model to understand consumer loyalty to e-shopping. E-commerce is established as an efficient sales platform for travel and hospitality vendors. However, extant literature found that it is difficult to attract new customers and retain existing customers in e-commerce. This paper investigates the antecedents of customer loyalty in e-commerce. An online survey with (n=520) was conducted with randomly selected US consumers. A structural equation model reveals that hedonic and utilitarian shopping values determine affective and calculative commitment of e-shoppers which in turn influence consumers' loyalty towards e-shopping. This study contributes to the present literature and provides important implication towards e-tailers and website developers. It is important to fulfill e-shoppers' hedonic and utilitarian needs to gain e-loyalty. Web based hospitality service offerings should provide a convenient and pleasing online environment to gain consumer e-loyalty.

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The Role of Website Features in Creating Loyalty

International Journal of Service Science Management Engineering and Technology ◽

10.4018/ijssmet.2013070103 ◽

2013 ◽

Vol 4 (3) ◽

pp. 37-50 ◽

Cited By ~ 8

Author(s):

Anil Bilgihan ◽

Anupama Sukhu ◽

Jay Kandampully

Keyword(s):

Customer Loyalty ◽

Important Implication ◽

Structural Equation ◽

Online Survey ◽

Equation Model ◽

Online Environment ◽

Consumer Loyalty ◽

Web Based ◽

Website Features

This study integrates shopping value dimensions and consumers’ commitment to a theoretical model to understand consumer loyalty to e-shopping. E-commerce is established as an efficient sales platform for travel and hospitality vendors. However, extant literature found that it is difficult to attract new customers and retain existing customers in e-commerce. This paper investigates the antecedents of customer loyalty in e-commerce. An online survey with (n=520) was conducted with randomly selected US consumers. A structural equation model reveals that hedonic and utilitarian shopping values determine affective and calculative commitment of e-shoppers which in turn influence consumers’ loyalty towards e-shopping. This study contributes to the present literature and provides important implication towards e-tailers and website developers. It is important to fulfill e-shoppers’ hedonic and utilitarian needs to gain e-loyalty. Web based hospitality service offerings should provide a convenient and pleasing online environment to gain consumer e-loyalty.

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POSITIVE EFFECT OF ETHICAL BEHAVIOR, CORPORATE ETHICAL VALUE, AND IDEALISM IN THE WORKPLACE

JIAFE (Jurnal Ilmiah Akuntansi Fakultas Ekonomi) ◽

10.34204/jiafe.v5i2.1890 ◽

2020 ◽

Vol 5 (2) ◽

pp. 155-164

Author(s):

Kathelyn Kathelyn ◽

Andi Ina Yustina ◽

Setyarini Santosa

Keyword(s):

Statistical Analysis ◽

Structural Equation Model ◽

Ethical Behavior ◽

Structural Equation ◽

Positive Relationship ◽

Equation Model ◽

Web Based ◽

A Company ◽

Positive Effect

Accountants who work in a company that adopted an excellent corporate ethical value are believed to have a higher idealism orientation of ethics. This study empirically examines the role of ethical behavior to influence the positive effect of corporate ethical value toward an accountant's idealism. By using a web-based survey, this study spread 100 questionnaires to accountants in Indonesia. The statistical analysis that is used for this research is the Structural Equation Model (SEM) with a Partial Least Squares (PLS) approach. This study result shows that there is a positive relationship between corporate ethical value and idealism, moderate by ethical behavior.

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Satisfying Customers Through Premium Private Labels

Handbook of Research on Retailing Techniques for Optimal Consumer Engagement and Experiences - Advances in Marketing, Customer Relationship Management, and E-Services ◽

10.4018/978-1-7998-1412-2.ch003 ◽

2020 ◽

pp. 33-56

Author(s):

Elisa Martinelli ◽

Donata Tania Vergura

Keyword(s):

Theoretical Model ◽

Structural Equation Model ◽

Customer Loyalty ◽

Structural Equation ◽

Equation Model ◽

Private Label ◽

Private Labels ◽

Mediating Role ◽

Grocery Retailing

Private labels (PLs) are continuously increasing their presence and evolving their role in the grocery retailing business. It is especially the premium tier, the so-called Premium Private Label (PPL), that shows the most interesting market share increase and prospect of growth. In this context, the chapter explores the role of PPLs in generating customer loyalty to the retailer. Specifically, a theoretical model in which the drivers of customer satisfaction to the PPL - namely: perceived PPL quality, assortment, access, and value - are engendering customer loyalty to the PPL and, through its mediating role, generating customer loyalty to the retailer is proposed and tested. The empirical research builds on a survey with a sample of 299 retail consumers. A structural equation model was performed to analyze the data. Results show that PPLs positively impact customer loyalty to the retailer through a causal relationship driven by PPL perceived quality and PPL value.

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The predictor role of Internet addiction in high- risk behaviors and general health status among Alborz students: A structural equation model

Heliyon ◽

10.1016/j.heliyon.2021.e06987 ◽

2021 ◽

Vol 7 (5) ◽

pp. e06987

Author(s):

Azam Toozandehjani ◽

Zohreh Mahmoodi ◽

Mitra Rahimzadeh ◽

Alireza Jashni Motlagh ◽

Mahnaz Akbari Kamrani ◽

...

Keyword(s):

Health Status ◽

High Risk ◽

Risk Behaviors ◽

Structural Equation Model ◽

Internet Addiction ◽

Structural Equation ◽

Equation Model ◽

General Health Status ◽

High Risk Behaviors

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The effect of Job Security on Safety Behavior with the Moderating Role of Salary: A Structural Equation Model (SEM)

International Journal of Occupational Safety and Ergonomics ◽

10.1080/10803548.2021.1929697 ◽

2021 ◽

pp. 1-15

Author(s):

Mohammad Abri ◽

Shahram Vosughi ◽

Jamileh Abolghasemi ◽

Jamshid Rahimi ◽

Hossein Ebrahimi

Keyword(s):

Structural Equation Model ◽

Structural Equation ◽

Job Security ◽

Equation Model ◽

Safety Behavior ◽

Moderating Role

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The Role of Managerial Commitment and TPM Implementation Strategies in Productivity Benefits

Applied Sciences ◽

10.3390/app8071153 ◽

2018 ◽

Vol 8 (7) ◽

pp. 1153 ◽

Cited By ~ 7

Author(s):

José Díaz-Reza ◽

Jorge García-Alcaraz ◽

Liliana Avelar-Sosa ◽

José Mendoza-Fong ◽

Juan Sáenz Diez-Muro ◽

...

Keyword(s):

Least Squares ◽

Structural Equation Model ◽

Preventive Maintenance ◽

Latent Variables ◽

Structural Equation ◽

Manufacturing Industry ◽

Implementation Strategies ◽

Equation Model ◽

Total Productive Maintenance

The present research proposes a structural equation model to integrate four latent variables: managerial commitment, preventive maintenance, total productive maintenance, and productivity benefits. In addition, these variables are related through six research hypotheses that are validated using collected data from 368 surveys administered in the Mexican manufacturing industry. Consequently, the model is evaluated using partial least squares. The results show that managerial commitment is critical to achieve productivity benefits, while preventive maintenance is indispensable to total preventive maintenance. These results may encourage company managers to focus on managerial commitment and implement preventive maintenance programs to guarantee the success of total productive maintenance.

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Antecedents of Customers Loyalty towards Go-Jek Service

Telaah Bisnis ◽

10.35917/tb.v21i2.188 ◽

2021 ◽

Vol 21 (2) ◽

pp. 69

Author(s):

Helmy Ilham Nugraha ◽

Anas Hidayat ◽

Putra Endi Catyanadika ◽

Sri Rejeki Ekasasi

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Structural Equation Model ◽

Customer Loyalty ◽

Structural Equation ◽

Equation Model ◽

Sem Analysis ◽

Website Design ◽

Consumer Loyalty ◽

Purposive Sampling

Service quality is one of the biggest factors in determining consumer loyalty. The aim of this study is to analyze how the Go-Jek service quality an influence customer satisfaction in shaping customer loyalty to the Go-Jek company. This research is quantitative and the variables examined in this study are website design, reliability, trust, customer satisfaction, to support consumer loyalty. This research was conducted in Yogyakarta and the data was collected using a questionnaire based on a Likert-scale, and the taking method uses purposive sampling with 300 respondents. Data were then analyzed using structural equation model (SEM) analysis with the help of WarpPLS software. The results of the study show that the effect of e-service quality on customer loyalty to the Go-Jek company were positive and significant.

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Effects of Perceived Sustainability Level of Sportswear Product on Purchase Intention: Exploring the Roles of Perceived Skepticism and Perceived Brand Reputation

Sustainability ◽

10.3390/su12208650 ◽

2020 ◽

Vol 12 (20) ◽

pp. 8650

Author(s):

Yunjeong Kim ◽

Kyung Wha Oh

Keyword(s):

Structural Equation Model ◽

Purchase Intention ◽

Structural Equation ◽

Online Survey ◽

Equation Model ◽

Purchasing Behavior ◽

Sustainable Products ◽

Brand Reputation ◽

Negative Effect ◽

Positive Effect

Fashion companies are trying to increase the efficiency of their communication with consumers by providing information on sustainable activities or product levels. This study explored the effects of the perceived sustainability level of products offered by sports brands. An online survey was conducted of consumers in their 20s and 30s, and a total of 316 questionnaires were used for the analysis. The structural equation model analysis using AMOS showed that the perceived sustainability level had a positive effect on purchase intention and a negative effect on perceived skepticism. Furthermore, perceived skepticism was confirmed to have a negative effect on purchase intention. By verifying the moderating effect of the perceived brand reputation, it was confirmed that the effect of the perceived sustainability level on purchase intention and the influence of the perceived skepticism on purchase intention differ between high and low brand reputation groups. When the perceived brand reputation is high, the perceived sustainability level has only a direct effect on purchase intention, whereas when the perceived brand reputation is low, only the indirect effect of perceived skepticism appears. This study contributes to the literature and practice by verifying that perceived skepticism plays an important role in the purchasing behavior of sustainable products in fashion.

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