Analysis of Cloud Services on Business Processes in the Digitalization of the Consumer Product Industry

2015 ◽  
pp. 129-165 ◽  
Author(s):  
Ute Riemann
Keyword(s):  
Cloud Computing ◽  
Business Process ◽  
Price Competition ◽  
Business Processes ◽  
Business Environment ◽  
Cloud Services ◽  
Consumer Product ◽  
It Infrastructure ◽  
Evaluation Approach ◽  
Product Industry

Nowadays, cloud computing is becoming popular within the business environment. Cloud services is not new, but the evolution of mobility, connectivity, and computing hardware has made it interesting for the business. Cloud services provides a way to increase the capacity or add capabilities dynamically without investing in new IT infrastructure, training new personnel, or licensing new software. Focusing on the consumer product goods (CPG) market with its mainly small and medium-sized companies, we see dramatic changes from the market demands, logistic challenges and price competition. The purpose of this chapter is therefore to present the positioning of cloud services in the CPG industry and to outline an approach that enables a typical company in the CPG industry to link the current capabilities of cloud services this to a business-process-driven evaluation approach to provide a transparency for the decision towards cloud services. The result of the business process investigation underlies assumptions and inductive conclusions.

Analysis of Cloud Services on Business Processes in the Digitalization of the Consumer Product Industry

2016 ◽  
pp. 1351-1387 ◽  
Author(s):  
Ute Riemann
Keyword(s):  
Cloud Computing ◽  
Business Process ◽  
Price Competition ◽  
Business Processes ◽  
Business Environment ◽  
Cloud Services ◽  
Consumer Product ◽  
It Infrastructure ◽  
Evaluation Approach ◽  
Product Industry

Nowadays, cloud computing is becoming popular within the business environment. Cloud services is not new, but the evolution of mobility, connectivity, and computing hardware has made it interesting for the business. Cloud services provides a way to increase the capacity or add capabilities dynamically without investing in new IT infrastructure, training new personnel, or licensing new software. Focusing on the consumer product goods (CPG) market with its mainly small and medium-sized companies, we see dramatic changes from the market demands, logistic challenges and price competition. The purpose of this chapter is therefore to present the positioning of cloud services in the CPG industry and to outline an approach that enables a typical company in the CPG industry to link the current capabilities of cloud services this to a business-process-driven evaluation approach to provide a transparency for the decision towards cloud services. The result of the business process investigation underlies assumptions and inductive conclusions.

Benefits and Challenges for Business Process Management in the Cloud

2015 ◽  
Vol 5 (2) ◽  
pp. 80-104 ◽  
Author(s):  
Ute Riemann
Keyword(s):  
Cloud Computing ◽  
Business Process ◽  
Information Exchange ◽  
Business Process Management ◽  
Process Management ◽  
Business Models ◽  
Business Processes ◽  
Cloud Services ◽  
Cloud Infrastructure ◽  
Business Application

Business processes are not only variable they are as well dynamic. A key benefit of Business Process Management (BPM) is the ability to adjust business processes accordingly in response to changing market requirements. In parallel to BPM, enterprise cloud computing technology has emerged to provide a more cost effective solution to businesses and services while making use of inexpensive computing solutions, which combines pervasive, internet, and virtualization technologies (). Despite the slow start, the business benefits of cloud computing are as such that the transition of BPM to the cloud is now underway. Cloud services refer to the operation of a virtualized, automated, and service-oriented IT landscape allowing the flexible provision and usage-based invoicing of resources, services, and applications via a network or the internet. The generic term “X-as-a-Service” summarize the business models delivering almost everything as a service. BPM in the cloud is often regarded as a SaaS application. More recently, BPM is being regarded as a PaaS as it facilitates the creation and deployment of applications, in this case business process solutions. The PaaS landscape is the least developed of the four cloud based software delivery models previously discussed. PaaS vendors, such as IBM, Oracle, and Microsoft delivered an application platform with managed cloud infrastructure services however, more recently the PaaS market has begun to evolve to include other middleware capabilities including process management. BPM PaaS is the delivery of BPM technology as a service via a cloud service provider. For the classification as a PaaS a BPM suite requires the following capabilities: the architecture should be multi-tenant, hosting should be off premise and it should offer elasticity and metering by use capabilities. When we refer to BPM in the cloud, what we are really referring to is a combination of BPM PaaS and BPaaS (Business Process as a Service). Business Process as a Service (BPaaS) is a set of pre-defined business processes that allows the execution of customized business processes in the cloud. BPaaS is a complete pre-integrated BPM platform hosted in the cloud and delivered as a service, for the development and execution of general-purpose business process application. Although such a service harbors an economic potential there are remaining questions: Can an individual and company-specific business process supported by a standardized cloud solution, or should we protect process creativity and competitive differentiation by allowing the company to design the processes individually and solely support basic data flows and structures? Does it make sense to take a software solution “out of the box” that handles both data and process in a cloud environment, or would this hinder the creativity of business (process) development leading to a lower quality of processes and consequently to a decrease in the competitive positioning of a company? How to manage the inherent compliance and security topic. Within a completely integrated business application system, all required security aspects can be implemented as a safeguarding with just enough money. Within the cloud, however, advanced standards and identity prove is required to monitor and measure information exchange across the federation. Thereby there seems to be no need for developing new protocols, but a standardized way to collect and evaluate the collected information.

Benefits and Challenges for BPM in the Cloud

2015 ◽  
Vol 5 (1) ◽  
pp. 32-61 ◽  
Author(s):  
Ute Riemann
Keyword(s):  
Cloud Computing ◽  
Business Process ◽  
Information Exchange ◽  
Business Models ◽  
Business Processes ◽  
Process Development ◽  
Cloud Service ◽  
Cloud Services ◽  
Cloud Infrastructure ◽  
Business Application

Business processes are not only variable, they are dynamic as well. A key benefit of BPM is the ability to adjust processes accordingly in response to changing market requirements. In parallel to BPM, enterprise cloud computing technology has emerged to provide a more cost effective solution to businesses and services while making use of inexpensive computing solutions, which combines pervasive, internet, and virtualization technologies (). Despite the slow start the business benefits of cloud computing are as such that the transition of BPM to the cloud is now underway. Cloud services refer to the operation of a virtualized, automated, and service-oriented IT landscape that allows the flexible provision and usage-based invoicing of resources, services, and applications via a network or the Internet. The generic term “X-as-a-Service” summarized the business models delivering almost everything as a service. BPM in the cloud is often regarded as a SaaS application. More recently, BPM is being regarded as a PaaS as it facilitates the creation and deployment of applications, in this case business process solutions. The PaaS landscape is the least developed of the four cloud based software delivery models previously discussed. PaaS vendors, such as IBM, Oracle, Microsoft delivered an application platform with managed cloud infrastructure services however more recently the PaaS market has begun to evolve to include other middleware capabilities including process management. BPM PaaS is the delivery of BPM technology as a service via a cloud service provider. In order to be classified as a PaaS a BPM suite requires the following capabilities: the architecture should be multi-tenant, it should be hosted off premise and it should offer elasticity and metering by use capabilities. When we refer to BPM in the cloud what we are really referring to is a combination of BPM PaaS and BPaaS (Business Process as a Service). Business Process as a Service (BPaaS) is a set of pre-defined business processes that allows the execution of customized business processes in the cloud. BPaaS is a complete pre-integrated BPM platform hosted in the cloud and delivered as a service, for the development and execution of general-purpose business process application. Although such a service harbors an economic potential, questions that need to be answered are as follows: Can an individual and company-specific business process supported by a standardized cloud solution, or should we protect process creativity and competitive differentiation by allowing the company to design the processes individually and solely support basic data flows and structures? Does it make sense to take a software solution “out of the box” that handles both data and process in a cloud environment, or would this hinder the creativity of business (process) development leading to a lower quality of processes and consequently to a decrease in the competitive positioning of a company? How to manage the inherent compliance and security topic. Within a completely integrated business application system, all required security aspects can be implemented as safeguards with just enough money. Within the cloud, however, advanced standards and identity prove is required to monitor and measure information exchange across the federation. Thereby there seems to be no need for developing new protocols, but a standardized way to collect and evaluate the collected information.

The Benefits of Cloud Computing

2018 ◽  
Vol 9 (2) ◽  
pp. 61-73
Author(s):  
Georgios Chatzithanasis ◽  
Christos Michalakelis
Keyword(s):  
Cloud Computing ◽  
Case Studies ◽  
Software Maintenance ◽  
Small And Medium Enterprises ◽  
Cost Savings ◽  
Business Environment ◽  
Cloud Services ◽  
Third Party ◽  
It Infrastructure ◽  
Medium Enterprises

Cloud computing is gaining ground in the global ICT market and day by day a significant number of Small and Medium Enterprises (SMEs) are adopting cloud services with sole purpose to improve their business environment and become more efficient, competitive and productive. Migrating a business IT infrastructure to the cloud offers reduction on server and storage costs, software maintenance expenditures, network and energy expenses as well as costs associated with disaster recovery. Since the cloud computing model works on a “pay-as-you-go” basis, it provides the option to pay for what is used. Thus, its adoption can offer slow start-up or expansion costs, creating an environment for rapid innovation and development. Into that context, this article presents the Greek side of cloud evolution through two representative case studies, the migration of an IT system of a Greek industry, from an in-house data center to Google Cloud and a study of the “in-house” IT infrastructure of the National Confederation of Hellenic Commerce. Findings from the Greek industry, indicate that the cloud proposal could cost 50%, or 24% less per month (depending on the solution). As far as the National Confederation of Hellenic Commerce is concerned, the article proposes only a new measure of security using Cloud services for reasons that will be discussed at the case study. Both case studies take into account the present costs of the IT system (energy consumption, third party contracts and maintenance) and propose alternatives through cloud migration. Results indicate that cloud computing offers benefits and significant cost savings for both studied cases, showing promising ways for the successful adoption of the cloud.

The Benefits of Cloud Computing

2019 ◽  
pp. 1333-1345
Author(s):  
Georgios Chatzithanasis ◽  
Christos Michalakelis
Keyword(s):  
Cloud Computing ◽  
Case Studies ◽  
Software Maintenance ◽  
Small And Medium Enterprises ◽  
Cost Savings ◽  
Business Environment ◽  
Cloud Services ◽  
Third Party ◽  
It Infrastructure ◽  
Medium Enterprises

Cloud computing is gaining ground in the global ICT market and day by day a significant number of Small and Medium Enterprises (SMEs) are adopting cloud services with sole purpose to improve their business environment and become more efficient, competitive and productive. Migrating a business IT infrastructure to the cloud offers reduction on server and storage costs, software maintenance expenditures, network and energy expenses as well as costs associated with disaster recovery. Since the cloud computing model works on a “pay-as-you-go” basis, it provides the option to pay for what is used. Thus, its adoption can offer slow start-up or expansion costs, creating an environment for rapid innovation and development. Into that context, this article presents the Greek side of cloud evolution through two representative case studies, the migration of an IT system of a Greek industry, from an in-house data center to Google Cloud and a study of the “in-house” IT infrastructure of the National Confederation of Hellenic Commerce. Findings from the Greek industry, indicate that the cloud proposal could cost 50%, or 24% less per month (depending on the solution). As far as the National Confederation of Hellenic Commerce is concerned, the article proposes only a new measure of security using Cloud services for reasons that will be discussed at the case study. Both case studies take into account the present costs of the IT system (energy consumption, third party contracts and maintenance) and propose alternatives through cloud migration. Results indicate that cloud computing offers benefits and significant cost savings for both studied cases, showing promising ways for the successful adoption of the cloud.

scholarly journals Collaborative Business Process Management Through a Platform Based on Cloud Computing

2018 ◽  
Vol 21 (2) ◽  
Author(s):  
Diego Alejandro Cocconi ◽  
Jorge Marcelo Roa ◽  
Pablo David Villarreal
Keyword(s):  
Cloud Computing ◽  
Process Management ◽  
Business Processes ◽  
Peer Interactions ◽  
Cloud Services ◽  
Collaborative Networks ◽  
It Infrastructure ◽  
On Demand ◽  
Message Exchange ◽  
Decentralized Execution

With the wide adoption of the Internet, organizations establish collaborative networks to execute Collaborative Business Processes (CBPs). Current approaches of Process-Aware Information Systems (PAISs) to implement and execute CBPs have shortcomings: high costs and complexity of IT infrastructure to deploy the PAISs; poor support for organization autonomy, decentralized execution, global view of message exchange, and peer-to-peer interactions; and rigid platforms for generating and deploying PAISs on-demand according to the CBPs agreed in collaborative networks. To overcome these issues, this work proposes a cloud-based platform for the management of CBPs. The platform provides cloud services that enable the generation and deployment on-demand of the PAISs required to implement the agreed CBPs, as well as the execution on-demand of CBPs by fulfilling the abovementioned issues. The use of cloud computing also implies to deal with privacy, elasticity, and portability issues; the platform offers proper approaches to deal with them.

scholarly journals Adaptive model to support business process reengineering

2021 ◽  
Vol 7 ◽  
pp. e505
Author(s):  
Noha Ahmed Bayomy ◽  
Ayman E. Khedr ◽  
Laila A. Abd-Elmegid
Keyword(s):  
Business Process ◽  
Success Factors ◽  
Business Processes ◽  
Business Environment ◽  
Process Time ◽  
Critical Success ◽  
Proposed Model ◽  
Before And After ◽  
Time Cycle ◽  
The One

The one constant in the world is change. The changing dynamics of business environment enforces the organizations to re-design or reengineer their business processes. The main objective of such reengineering processes is to provide services or produce products with the possible lowest cost, shortest time, and best quality. Accordingly, Business Process Re-engineering (BPR) provides a roadmap of how to efficiently achieve the operational goals in terms of enhanced flexibility and productivity, reduced cost, and improved quality of service or product. In this article, we propose an efficient model for BPR. The model specifies where the breakdowns occur in BPR implementation, justifies why such breakdowns occur, and proposes techniques to prevent their occurrence again. The proposed model has been built based on two main sections. The first section focuses on integrating Critical Success Factors (CSFs) and the performance of business processes during the reengineering processes. Additionally, it implements the association rule mining technique to investigate the relationship between CSFs and different business processes. The second section aims to measure the performance of business processes (intended success of BPR) by process time, cycle time, quality and cost before and after reengineering processes. A case study of the Egyptian Tax Authority (ETA) is used to test the efficiency of the proposed model.

Cloud-based services and customer satisfaction in the small and medium-sized businesses (SMBs)

Kybernetes ◽  
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shurui Gao ◽  
Weidong Meng
Keyword(s):  
Cloud Computing ◽  
Customer Satisfaction ◽  
Human Resources ◽  
Data Security ◽  
Cloud Services ◽  
It Infrastructure ◽  
Content Type ◽  
Cloud Data ◽  
Start Ups ◽  
It Knowledge

PurposeCloud-based technologies are reliably improving Information Technology (IT) environment incorporating changes and modifications to the present business structure. Cloud computing enables small and medium-sized businesses (SMBs) to organize and exchange pertinent data and information in real time. This study checks out the influence of cloud-based services (IT infrastructure, expenses of cloud services, cloud data security and IT knowledge of human resources) on customers' satisfaction in SMBs.Design/methodology/approachCloud computing offers a way to coordinate and share organizational and personal information and data. The adoption of cloud services is one of the most emerging technological advances in the current competitive business environment. Cloud-based services allow start-ups or SMBs to take advantage of technological advancements and respond more quickly to changing consumer demands. In the available literature, cloud computing has received a lot of attention. However, there is also a research gap in creating a paradigm that links the value development drivers in the electronic industry with the leveraging impact of cloud and intercloud computing resources for start-ups and SMBs. A hypothetical model was constructed based on a literature review, and the associations between the latent variables were investigated utilizing structural equations.FindingsFindings from the study confirmed the validity of the proposed model for customer satisfaction assessment. Besides, the results showed that customer satisfaction is affected by cloud-based services in SMBs. The results illustrated that IT infrastructure influences customer satisfaction significantly and positively, with a T-value of 2.42. Also, the results confirmed that the cost of cloud services with a T-value of 2.68 affects customer satisfaction significantly and positively. Cloud data security also impacts customer satisfaction with a T-value of 5.20. The results also showed that the IT knowledge of human resources affects customer satisfaction with a T-value of 3.01.Originality/valueThe main originality of this research is proposing a new conceptual model to assess the impact of cloud-based services on the satisfaction of the customers in SMBs.

Managing Risk in the Cloud for Digital Preservation

2018 ◽  
pp. 259-280
Author(s):  
Muhammad Yaasir Khodabacchus
Keyword(s):  
Cloud Computing ◽  
Business Processes ◽  
Computer Software ◽  
Digital Preservation ◽  
Cloud Services ◽  
Information Protection ◽  
Consumer Privacy ◽  
Know How ◽  
Managing Risk ◽  
Cloud Technologies

Digital preservation is the consistent archiving of electronic assets for entry and re-use, regardless of the system and computer software options. The introduction of cloud technologies provides a stylish alternative, although preservation systems possess a solid focus on grids. Electronic preservation has turned cloud computing into the primary demand. Cloud services' use continues to rise, however many do not know how several and which cloud services is or not authorized and how they are really in use across their businesses. This kind of incomplete image of the Cloud Services in an organization prevent its capacity to satisfactorily address the hazards related to cloud solutions, including information protection, consumer privacy, dependability of essential business processes, and compliance hazards. Tycoons' involvement is necessary to shift businesses toward better cloud support knowledge as well as a trusted, structured, and foreseeable method of cloud use.

Cloud Computing for On-Demand Virtual Desktops and Labs

2012 ◽  
pp. 111-125
Author(s):  
Christoph Reich ◽  
Sandra Hübner ◽  
Hendrik Kuijs
Keyword(s):  
Cloud Computing ◽  
Learning Experience ◽  
Cloud Services ◽  
The Internet ◽  
It Infrastructure ◽  
On Demand ◽  
E Learning ◽  
Collaboration Platforms ◽  
Computer Resources ◽  
Support Research

Cloud computing is used to provide users with computer resources on-demand any time over the Internet. At the Hochschule Furtwangen University (HFU) students, lecturers, and researchers can leverage cloud computing to enhance their e-learning experience. This chapter presents how cloud computing provides on-demand virtual desktops for problem solving, on-demand virtual labs for special courses, and on-demand collaboration platforms to support research groups. The focus is how cloud services can be used, how they can be integrated into the existing HFU-IT infrastructure, and how new didactic models could look.

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