scholarly journals Applying Open Innovation Strategies to eGovernment for Better Public Services

Economics ◽  
2015 ◽  
pp. 703-727
Author(s):  
Georgousopoulos Christos ◽  
Ziouvelou Xenia ◽  
Ramfos Antonis ◽  
Kokkinakos Panagiotis ◽  
Anshu Jain ◽  
...  
Keyword(s):  
Service Delivery ◽  
Open Innovation ◽  
Participatory Design ◽  
Public Services ◽  
Service Providers ◽  
Driving Forces ◽  
Democratic Engagement ◽  
Innovation Model ◽  
Innovation Strategies ◽  
Fundamental Transformation

Globalization, increasing automation, and the growth of the Internet are setting up a services-driven world at a scale and pace never before witnessed in history whose novelty is the proactive engagement of service recipients in the process of service delivery. Such change-driving forces will inevitably drive Government enterprises to reconsider the way that they deliver public services. As it has been realized in the industry, the transition of Government enterprises to the services-driven world will call for fundamental transformation in the provision of public services in the future, and a complete new way for Governments to work and interact with their citizens. Towards this direction, the authors propose an open innovation model through a process of democratic engagement between service providers and service recipients, where citizenship is reinstated at the heart of public service delivery. A service engineering methodology to support the proposed citizen-driven participatory design of public sector services is also provided.

Applying Open Innovation Strategies to eGovernment for Better Public Services

2013 ◽  
pp. 308-331 ◽  
Author(s):  
Georgousopoulos Christos ◽  
Ziouvelou Xenia ◽  
Ramfos Antonis ◽  
Kokkinakos Panagiotis ◽  
Anshu Jain ◽  
...  
Keyword(s):  
Service Delivery ◽  
Open Innovation ◽  
Participatory Design ◽  
Public Services ◽  
Service Providers ◽  
Driving Forces ◽  
Democratic Engagement ◽  
Innovation Model ◽  
Innovation Strategies ◽  
Fundamental Transformation

Globalization, increasing automation, and the growth of the Internet are setting up a services-driven world at a scale and pace never before witnessed in history whose novelty is the proactive engagement of service recipients in the process of service delivery. Such change-driving forces will inevitably drive Government enterprises to reconsider the way that they deliver public services. As it has been realized in the industry, the transition of Government enterprises to the services-driven world will call for fundamental transformation in the provision of public services in the future, and a complete new way for Governments to work and interact with their citizens. Towards this direction, the authors propose an open innovation model through a process of democratic engagement between service providers and service recipients, where citizenship is reinstated at the heart of public service delivery. A service engineering methodology to support the proposed citizen-driven participatory design of public sector services is also provided.

scholarly journals The Open Innovation Model of Coaching Interaction in Organisations for Sustainable Performance within the Life Cycle

2018 ◽  
Vol 10 (10) ◽  
pp. 3516 ◽  
Author(s):  
Angelina Roša (Rosha) ◽  
Natalja Lace
Keyword(s):  
Life Cycle ◽  
Open Innovation ◽  
Growth And Development ◽  
Driving Forces ◽  
Life Cycle Stage ◽  
Sustainable Growth ◽  
Business World ◽  
Sustainable Performance ◽  
Life Cycle Stages ◽  
Innovation Model

Organizations need innovation to be competitive and sustainable on their marketplace. Sustainable performance is an important precondition for growth and development. In spite of a body of literature, non-financial factors of sustainable performance remain an open issue. Coaching has gained considerable attention in the business world for its impact on sustainable performance. The current research investigates the use of coaching interaction to facilitate organizational sustainable growth and development in the context of Miller and Friesen’s five stage life-cycle model. The expert opinion survey is chosen as a central method of research. The questionnaire is developed on the literature review that is focused on the drivers for sustainable development throughout the life cycle, and the features of coaching that accelerate these driving forces. Fifteen experts took part in the survey conducted from November 2017 to January 2018. The results are estimated by considering the competence coefficient for each expert. The findings led to creation of an open innovation model, which displays relationships between the appropriate coaching forms and types and the organizational life cycle stages. The developed model enables choosing the optimal way of coaching delivery at any life cycle stage. This model is particularly valuable for the coaching support programs.

scholarly journals MEMBANGUN SISTEM PELAYANAN PUBLIK YANG MEMIHAK PADA RAKYAT

Populasi ◽  
2016 ◽  
Vol 13 (1) ◽  
Author(s):  
Agus Dwiyanto
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Public Service Delivery ◽  
Bureaucratic Corruption ◽  
Strict Adherence ◽  
The Public ◽  
Bargaining Position ◽  
The Government

Public service delivery in Indonesia has failed to win the hearts of the public. Such a stance is attributed to distortions, which owe their origins to the bureaucratic structure of the organization and administration of public service provision, as well as the haphazard work practices, all of which have undermined the efficiency of public service delivery. The public, as customers of services, has been plagued by accessibility problems, persistent delays, and rampant bureaucratic corruption. The lack of responsibility and authority by those delivering public services imply that strict adherence to rigid rules and regulations takes precedence over serving the interests of the public. Public service bureaucracy in Indonesia is indeed rule rather than customer driven. Besides, customers of public services have a weak bargaining position, which precludes their raising any complaints in case the services received fall short of their expectations and a far cry from fulfilling their satisfaction. In order to revitalize the image of the civil service the government must enhance the effectiveness, efficiency, and fairness in the delivery of public services. Nonetheless, making recommendations on the quality improvement is one thing, implementing them is another, even more complex issues. A number of changes must be effected; right from the top brass down to the first-line service providers, if the much cherished more customer-driven work ethics are to be instilled.

scholarly journals Organizational Culture and Employee Performance: Assessing the Influence on the Implementation of Public Services During The Covid 19 Pandemic

2021 ◽  
Vol 18 (2) ◽  
pp. 176-187
Author(s):  
Widyawati Widyawati ◽  
Sulmiah Sulmiah ◽  
Nurlaela Nurlaela
Keyword(s):  
Organizational Culture ◽  
Service Delivery ◽  
Public Service ◽  
Quantitative Methods ◽  
Public Services ◽  
Service Providers ◽  
Work Motivation ◽  
Employee Performance ◽  
Public Service Delivery ◽  
Time Service

Public service providers during the COVID-19 pandemic face challenges in realizing quality services. At this time, service providers need the support of an organizational culture that is sensitive to change and optimal employee performance. Therefore, to determine the influence of organizational culture and employee performance in public services, this study is directed to analyze organizational culture and employee performance in supporting the implementation of quality public services in agencies engaged in public services in Central Mamuju Regency. In order to obtain objective research results, quantitative methods were used. Research data were obtained from questionnaires distributed to 102 samples, which were then strengthened by the results of interviews and secondary data related to the research topic. The results showed that the relationship between organizational culture and employee performance in influencing the quality of public service delivery during the COVID-19 pandemic was inseparable from the leadership and financial management factors of the organization. Leaders who cannot make decisions in favor of employees reduce employee work motivation. In addition, the use of applications as a solution for public service delivery during a pandemic cannot be utilized properly due to a lack of management budget. So that organizational culture and employee performance in public service agencies in Central Mamuju Regency cannot encourage the implementation of quality public services for the community during the COVID-19 period.

TOWARD A DYNAMIC PERSPECTIVE ON OPEN INNOVATION: A LONGITUDINAL ASSESSMENT OF THE ADOPTION OF INTERNAL AND EXTERNAL INNOVATION STRATEGIES IN THE NETHERLANDS

2009 ◽  
Vol 13 (02) ◽  
pp. 177-200 ◽  
Author(s):  
TOM POOT ◽  
DRIES FAEMS ◽  
WIM VANHAVERBEKE
Keyword(s):  
Open Innovation ◽  
Paradigm Shift ◽  
Large Scale ◽  
Continuous Process ◽  
Longitudinal Assessment ◽  
Community Innovation Survey ◽  
Dynamic Perspective ◽  
Innovation Model ◽  
Innovation Strategies ◽  
Do So

The purpose of this paper is to contribute to a more dynamic perspective on open innovation by conducting a longitudinal analysis of the adoption of open innovation strategies. In order to do so, we rely on three comparable waves of the Dutch Community Innovation Survey, which were conducted in 1996, 2000 and 2004. The contributions of this study are twofold. First, this study is to our knowledge the first one to explicitly provide large-scale evidence of a paradigm shift from a closed to an open innovation model is taking place. At the same time, we provide evidence that this paradigm shift tends to occur in shocks instead of manifesting itself as a continuous process over time. Moreover, we show that the timing of these shocks differs across industries. Second, this study supports the assumption that internal and external innovation strategies are complements instead of substitutes.

scholarly journals Are Citizens More Negative About Failing Service Delivery by Public Than Private Organizations? Evidence From a Large-Scale Survey Experiment

2020 ◽  
Author(s):  
Petra van den Bekerom ◽  
Joris van der Voet ◽  
Johan Christensen
Keyword(s):  
Service Delivery ◽  
Public Administration ◽  
Large Scale ◽  
Public Services ◽  
Service Providers ◽  
Complex Dynamics ◽  
Public Organizations ◽  
Survey Experiment ◽  
Private Organizations ◽  
Service Areas

Abstract Citizens’ perceptions of the performance of public service providers are a central concern for academics and policy-makers alike. A growing body of behavioral public administration research emphasizes the psychological biases that shape the perceptions of citizens. This article makes a novel contribution to this debate by examining the interaction between politically motivated bias and cognitive bias in citizens’ performance appraisals. It asks: Are citizens more negative about failing service delivery by public organizations than by private organizations, and if so, why? This is investigated through a survey experiment conducted among a representative sample of 2,623 Dutch citizens. The main finding of the study is that public organizations are punished more severely by citizens for negative performance information than private organizations, but this tendency is concentrated among citizens who have a preference for private service provision and varies across service areas. Our study shows not only that citizens’ processing of information about public services is subject to various forms of bias, but also that these biases interact in shaping how citizens view public organizations. Further investigating these complex dynamics is an important task for behavioral public administration scholars seeking to understand the specific implications of behavioral dynamics for the broad range of organizations providing public services.

scholarly journals Co-Creating Digital Public Services

2020 ◽  
pp. 15-52
Author(s):  
Juliane Jarke
Keyword(s):  
Service Delivery ◽  
Citizen Participation ◽  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Data Use ◽  
Open Data ◽  
Participatory Approaches ◽  
Different Types ◽  
Subsequent Section

Abstract This chapter reviews key literature and concepts relating to the co-creation of digital public services. For this task, it is firstly important to consider what kind of digital public services may be suitable for co-creation. In order to do so, the first section of this chapter defines what a digital public service is (e.g. with respect to different types of service providers, different types of services and service delivery) and considers what kind of digital public services allow for meaningful citizen participation. To better conceptualise different degrees of participation, the subsequent section reviews Arnstein’s (1969) “ladder of citizen participation” and related work. This allows distinguishing between different degrees of non-participation, (consultative) participation and beyond. Thirdly, the chapter reviews traditional participatory approaches that provide the basis to co-creating of digital public services: (1) co-production of public services, (2) co-design and (3) civic open data use. The chapter summarises and compares the different rationales for participation in these approaches, and reviews how they understand the sharing of control, the sharing of knowledge and the enabling of change.

Transforming Birmingham City with Smart Applications

2016 ◽  
Vol 4 (2) ◽  
pp. 16-37
Author(s):  
Luis Hernandez-Munoz ◽  
Gerald Feldman ◽  
Vahid Javidroozi ◽  
Annette C King ◽  
Raj Mack
Keyword(s):  
Social Housing ◽  
Open Innovation ◽  
Smart City ◽  
Public Services ◽  
Conceptual Graphs ◽  
Web Portal ◽  
Public And Private ◽  
Job Match ◽  
Innovation Model ◽  
Address City

Since the amount of people living in cities is expected to increase to 70% by 2050, cities will face many social and urbanisation challenges, and they will need to operate with reduced budgets and limited number of staff. The productivity of computers offers means to address city challenges and do more with less. In this paper, two Smart City projects carried out in Birmingham UK are presented. Firstly, in the Innovation Engine project, conceptual graphs were used to translate innovation experts' ideas into the specification of an open innovation model that may address the needs of large organisations with the capabilities of SMEs and citizens. Secondly, we present results of the pilot evaluation of the Digital Log Book, a smart web portal that enables citizens to access a whole range of public and private services including social housing, universal job match and jobseeker's allowance benefits. We can conclude that smart applications can be very useful to produce better public services and to support cities in the co-creation of new tools that empower citizens and organisations.

Systems of Oppression in Geriatric Clinical Service Delivery

2021 ◽  
pp. 1-3
Author(s):  
Diane L. Kendall
Keyword(s):  
Higher Education ◽  
Service Delivery ◽  
Clinical Setting ◽  
Service Providers ◽  
Hard Work ◽  
Clinical Service ◽  
Meaningful Change ◽  
Important Work ◽  
Speech Language Pathologists ◽  
Medical Institutions

Purpose The purpose of this article was to extend the concepts of systems of oppression in higher education to the clinical setting where communication and swallowing services are delivered to geriatric persons, and to begin a conversation as to how clinicians can disrupt oppression in their workplace. Conclusions As clinical service providers to geriatric persons, it is imperative to understand systems of oppression to affect meaningful change. As trained speech-language pathologists and audiologists, we hold power and privilege in the medical institutions in which we work and are therefore obligated to do the hard work. Suggestions offered in this article are only the start of this important work.

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