IoT Digital Service Provider

2019 ◽  
pp. 221-244
Author(s):  
Filipe Cabral Pinto ◽  
Isabel Borges ◽  
Fernando Santiago
Keyword(s):  
Service Provider ◽  
Value Chain ◽  
Service Providers ◽  
Digital Transformation ◽  
Cutting Edge ◽  
Communication Service ◽  
Deep Knowledge ◽  
Digital Service ◽  
New Business ◽  
The Way

Digitalization is changing the way people live and interact. A new society has been built supported by cutting-edge technology changing even the most conservative habits. This new dynamic also changes the way people consume and relate to different brands. Communication service providers are evolving their business and taking digital transformation initiatives to engage customers by putting them at the center of their operations. But only the deep knowledge of customers guarantees a change with value. The advent of the IoT enables getting useful insights about people context facilitating the delivery of personalized offers and first-class experiences all over the journey. New business can be created in an endless market across different domains. However, the IoT value chain is complex and interactions between stakeholders are not always clear. This chapter presents the on-boarding of the IoT on the service provider actuation sphere.

Cloud Computing Service Provider Business Model Success Characteristics

2022 ◽  
pp. 124-148
Author(s):  
Ignitia Motjolopane ◽  
Tshinakaho Relebogile Seaba
Keyword(s):  
Higher Education ◽  
Cloud Computing ◽  
Service Provider ◽  
Business Models ◽  
Service Providers ◽  
Higher Education Institutions ◽  
Digital Transformation ◽  
Cloud Computing Service ◽  
Information Technology Services ◽  
Successful Business

In a digital arena, information technology services provision is shifting to a cloud computing ecosystem. Cloud computing is an enabler for digital transformation with cloud computing service providers central to the digital transformation of both companies and higher education. As cloud computing service providers play the role of an ‘architect' for companies as supply chain is digitised and in supporting higher education institutions striving to deliver user-focused services in the face of increasing competition, an understanding of successful characteristics of cloud computing service provider business models is of main interest for providers and may also be of value for companies and higher education institutions when selecting cloud computing service providers. Despite the importance of cloud computing service providers' business models, information systems literature has provided limited analysis on the characteristics of successful business models. As such, the chapter aims to contribute to the emerging research on characteristics of successful business models.

An analysis of the solar service provider industry in the Western Cape, South Africa

2014 ◽  
Vol 25 (2) ◽  
pp. 70-80 ◽  
Author(s):  
Roman Votteler ◽  
Johan Hough ◽  
Chanel Venter
Keyword(s):  
South Africa ◽  
Service Provider ◽  
Value Chain ◽  
Service Providers ◽  
Renewable Energy Sources ◽  
Electricity Production ◽  
Future Research ◽  
Research Approach ◽  
Western Cape ◽  
Stakeholder Satisfaction

Scientists agree that rising electricity usage of the rapidly growing human race to improve its standard of living is negatively affecting the environment. To create a sustainable environment for future generations, renewable and environmentally friendly resources have to be exchanged for the present finite resources. In South Africa, coal plants are responsible for more than 90% of electricity production. This means that action has to be taken now to start a process of change to sustainable electricity resources.This paper focuses on the South African solar industry. Due to the high sun radiation levels, solar technology is one of the renewable energy sources with the greatest potential. The industry is in its infancy, characterised by accelerated growth expectancy and fuelled by factors such as government subsidies, the fluctuations of fossil fuel prices and the increasing focus on economical long-term sustainability. The expected growth necessitates a focus on the market positioning of solar service providers in the Western Cape, with the aim of taking full advantage of the opportunities associated with this industry.The main objective is to determine the current structure of the solar service provider value chain and subsequently areas of improvement to increase growth, stakeholder satisfaction and sustainability. A literature review was conducted to address the research objective, relevant approaches and the broader electricity industry. Porter’s Value Chain approach was used as a foundation for the adaptation to the solar service provider value chain. Porter’s Five Forces model was also used as a secondary approach, which analysed the competitive environment of the solar service provider industry in the Western Cape. The methodology entailed a qualitative research approach in the form of semi-structured interviews. All respondents were general managers or owners of a solar service provider, who were interviewed face to face. The research focused on the entire population of solar service providers in the Western Cape. Seventy-seven different service providers were targeted, of which 18 were interviewed. The interviews were transcribed and analysed using content and frequency analysis. To guarantee reliability, a pilot study was conducted to ensure that the respondents understood the questionnaire. The findings show that customer service is the foremost value driver for solar service providers. This entails the actual installation of the product as well as the people skills of the installation team. As most customers only have to be served once due to the long life span of the products, marketing also plays an obvious role in attracting new customers. The most important outcome of this paper is the determination and a better understanding of the solar service provider value chain in South Africa. The recommendations, especially with regard to marketing and service elements, could improve the performance of solar service providers. The consequence could be an increase in stakeholder satisfaction and an enhanced usage of solar energy in South Africa. Future research should focus on customers to reveal preferences and opportunities for marketing approaches.

scholarly journals An ecosystem lens: Putting China’s digital music industry into focus

2016 ◽  
Vol 1 (4) ◽  
pp. 350-371 ◽  
Author(s):  
Diming Tang ◽  
Robert Lyons
Keyword(s):  
Value Chain ◽  
Service Providers ◽  
Music Industry ◽  
Ecosystem Model ◽  
Digital Music ◽  
Digital Service ◽  
Chinese Music ◽  
Recent Developments ◽  
User Data ◽  
Music Streaming

The digital disruption of the global music industry hits the value chain for recorded music hard. In China, new digital service providers began to amass large user bases, offering a variety of services based on e-commerce and social messaging applications. In a low-intellectual property environment, these services have become the primary sources of digital music streaming via the Internet and increasingly through mobile telephony. This article reviews the literature on the value chains within the Chinese music industry, compares a classic business ecosystem model with a more recent model, and examines available user data on current Chinese music streaming services. We then suggest an ecosystem framework toward understanding the digital music industry in China and discuss how this framework maps to recent developments in China’s digital music industry.

scholarly journals Impact of Outsourcing on Effectiveness of Call Center Services

2021 ◽  
Vol 5 (4) ◽  
pp. p29
Author(s):  
Kamil Oygur Yamak
Keyword(s):  
Mobile Communication ◽  
Mobile Communications ◽  
Service Provider ◽  
Call Center ◽  
Service Providers ◽  
Primary Objective ◽  
Service Users ◽  
Communication Service ◽  
Populated Area ◽  
Service Effectiveness

Call center is the frontline of communicating with customers. This paper reports the findings of a survey on service effectiveness of call center operations of mobile communication service providers in Turkey that either use in-house or outsourcing method. The primary objective of this paper is to explore how the customers of mobile communications service provider companies perceive the inbound call center processes for speed, easiness of use, first call resolution, effective inquiry and in doing that what qualities they display. For this purpose a survey was conducted with the customers who use call centers either to make an inquiry or to complain about the services. The aims were: to specify the typical behavior of mobile communications service users; how the firms handle inquiries or complaints; if they solve the problems for good and in what time or how long it takes to get an answer practically useful; to reveal the speed and timeliness of the processes. The survey was conducted with the mobile phone users in a highly populated area of Istanbul.

scholarly journals Online content sharing service providers’ liability in the directive on copyright in the Digital Single Market

2020 ◽  
Vol 6 (1) ◽  
pp. 100-114
Author(s):  
Isabel Espín Alba
Keyword(s):  
Service Provider ◽  
Service Providers ◽  
Digital Technologies ◽  
Single Market ◽  
Online Content ◽  
Content Sharing ◽  
The Way

Digital technologies have transformed the way creative content protected by copyright is created, produced, distributed and accessed. The Directive on Copyright in the Digital Single Market aims to update copyright rules, taking into account changes in these paradigms. Of all the aspects of the reform, this paper critically analyses the content of Article 17, in order to deal with the so-called value gap that forced a change in the liability regime of the online content sharing service provider.

scholarly journals An Empirical Evidence Study of Consumer Perception and Socioeconomic Profiles for Digital Stores in Vietnam

2020 ◽  
Vol 12 (5) ◽  
pp. 1716 ◽  
Author(s):  
Sonia Singh ◽  
Subhra Mondal ◽  
Lata Bajpai Singh ◽  
Kalyan Kumar Sahoo ◽  
Subhankar Das
Keyword(s):  
Factor Analysis ◽  
Customer Loyalty ◽  
Service Provider ◽  
Substantial Effect ◽  
Independent Study ◽  
Consumer Perception ◽  
Store Image ◽  
Level Of Education ◽  
Digital Service ◽  
The Way

Digital stores are spreading their tentacles slowly in Vietnam, the most upcoming economy of the ASEAN region, so it is a relevant and contemporary study to know the perceptual thought and socioeconomic profiles of customers. Since there is a lack of independent study in this area, the relationships can be researched and presented. The context of digitization and consumerism is slowly growing in the Vietnamese market. So, this article studies the factors influencing online consumer perception and purchase orientation for digital stores operating in Vietnam through apps and websites. This study is a bi-phase study. In the first phase, constructs, such as digital store images, digital customer loyalty, satisfaction and digital socio-economic profiles of consumers, are examined. In the second part, the empirical analysis is carried by the authors. The study is done by SPSS 22, R studio, and R-cran software packages. Exploratory factor analysis, confirmatory factor analysis, very simple structure (VSS) criterion, and parallel analysis are used for the study. Customers have an almost balanced view of shifting to other stores and the image of the digital store, which makes the price have a substantial effect on the digital store image. The education and empathetic nature of employees also affect the way customers complain, and the way delivery is handled, which is Factor 1 for the model. Factor 2 is promotion, pricing, billing ease, or proper billing, which influence the purchasing power of the customer. So, the service provider or digital store has to be cautious of a specific socioeconomic variable. Digital store image is significantly about complaint handling methods, promotional aspects, and image-driven pricing. So the digital store has to be more careful about these factors. So, from the model, it can be concluded that digital consumers’ socioeconomic profiles, the price of the product, and the digital store’s image appear to have a significant relationship. A consumer pattern is having the education and the period of purchase, which explains the relationship better. The level of education and the period of purchase from a digital store also have significant differences among each other. Thus, the digital service provider should consider the level of education and the period of continuous purchase from a digital store as the criteria for evaluating digital customer loyalty. The price of the product seems to be significant as a variable too. The digital store image appears to be substantial for grievances, promotion, and image driven by price. So this considerable relationship has to be taken into consideration by the service provider while focusing on making decisions for customer loyalty.

A Privacy Agreement Negotiation Model in B2C E-Commerce Transactions

2011 ◽  
Vol 5 (4) ◽  
pp. 1-7
Author(s):  
Murthy V. Rallapalli
Keyword(s):  
Web Services ◽  
Service Provider ◽  
Service Providers ◽  
Dynamic Environment ◽  
Third Party ◽  
Negotiation Model ◽  
Privacy Model ◽  
The Web ◽  
New Framework ◽  
The Way

This article presents an alternate approach to effectively address the way privacy agreements are initiated through web services. In this new framework, the consumer and the service provider can mutually negotiate on the privacy terms. It contains a privacy model in which the transaction takes place after a negotiation between the service provider and the web user is completed. In addition, this framework would support various negotiation levels of the agreement lifecycle which is an important aspect of the dynamic environment of a B2C e-commerce scenario. A third party trusted agency and a privacy filter are included to handle privacy information of the web user. The author seeks to raise awareness of the issues surrounding privacy transactions and the potential ongoing impact to both service providers and clients as the use of web services accelerates.

A Privacy Agreement Negotiation Model in B2C E-Commerce Transactions

2013 ◽  
pp. 195-201
Author(s):  
Murthy V. Rallapalli
Keyword(s):  
Web Services ◽  
Service Provider ◽  
Service Providers ◽  
Dynamic Environment ◽  
Third Party ◽  
Negotiation Model ◽  
Privacy Model ◽  
The Web ◽  
New Framework ◽  
The Way

This article presents an alternate approach to effectively address the way privacy agreements are initiated through web services. In this new framework, the consumer and the service provider can mutually negotiate on the privacy terms. It contains a privacy model in which the transaction takes place after a negotiation between the service provider and the web user is completed. In addition, this framework would support various negotiation levels of the agreement lifecycle which is an important aspect of the dynamic environment of a B2C e-commerce scenario. A third party trusted agency and a privacy filter are included to handle privacy information of the web user. The author seeks to raise awareness of the issues surrounding privacy transactions and the potential ongoing impact to both service providers and clients as the use of web services accelerates.

Imperatives of Business Models and Digital Transformation for Digital Services Providers

2019 ◽  
Vol 15 (1) ◽  
pp. 105-124 ◽  
Author(s):  
Ramamurthy Venkatesh ◽  
Liju Mathew ◽  
Tarun Kumar Singhal
Keyword(s):  
Business Model ◽  
Business Models ◽  
Service Providers ◽  
Digital Transformation ◽  
Successful Implementation ◽  
Model Framework ◽  
Business Transformation ◽  
Digital Service ◽  
Digital Services ◽  
Business Customers

Despite the increasing pace of digital transformation initiatives across many industry verticals, lack of understanding among business leadership is cited as one of the major barriers for successful implementation of business transformation. This article explores the imperatives of business models and digital transformation from practical perspective and proposes an improvised business model framework with particular focus on digital services providers. Extant literature covering the trends of business models and digital transformation were reviewed qualitatively along with select reports pertaining to challenges faced by communications service providers. Key findings of this article suggest, a practical framework and business model representation to mitigate the challenges of business models and digital transformation. The authors believe, such an approach shall open up new and innovative opportunities for communication service providers to become true digital service providers which will help their business customers to plan and empirically progress with their business transformation efforts.

scholarly journals The problems of organization and legal responsibility (civil and administrative) in the field of telecommunications in Iraq

2020 ◽  
Vol 38 (Especial II) ◽  
pp. 370-377
Author(s):  
Jaafar Naser Abdulridha ◽  
Ghani Ressan Gadder
Keyword(s):  
Mobile Phone ◽  
Service Provider ◽  
Service Providers ◽  
Legal Regulation ◽  
Legal Responsibility ◽  
Mobile Service ◽  
Mobile Phone Use ◽  
Service Contract ◽  
Methodological Basis ◽  
New Business

The objective of the investigation is to analyze problems of organization and legal responsibility (civil and administrative) in the field of telecommunications in Iraq. The methodological basis of research consists of dialectical approaches, as well as special methods of studying legal, comparative-legal, structural-functional phenomena. Mobile phone use has spread widely among consumers. The mobile phone revolution has transformed lifestyles and livelihood resources with their envelopes to creating new business activities and changing the way people communicate. It is concluded that the use of a mobile phone has many effects, which can be social, physical, sanitary, environmental, or legal. For the latter, we note in Iraq that there is no legal regulation of communications that adheres to the provisions of consignment service providers in their relationship with subscribers. In this way, some communications authorities took on the task of creating the legal, political and administrative conditions by issuing policies that identify, in many cases, the conditions to which the mobile service provider includes in the service contract.

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