scholarly journals Impact of Outsourcing on Effectiveness of Call Center Services

2021 ◽  
Vol 5 (4) ◽  
pp. p29
Author(s):  
Kamil Oygur Yamak
Keyword(s):  
Mobile Communication ◽  
Mobile Communications ◽  
Service Provider ◽  
Call Center ◽  
Service Providers ◽  
Primary Objective ◽  
Service Users ◽  
Communication Service ◽  
Populated Area ◽  
Service Effectiveness

Call center is the frontline of communicating with customers. This paper reports the findings of a survey on service effectiveness of call center operations of mobile communication service providers in Turkey that either use in-house or outsourcing method. The primary objective of this paper is to explore how the customers of mobile communications service provider companies perceive the inbound call center processes for speed, easiness of use, first call resolution, effective inquiry and in doing that what qualities they display. For this purpose a survey was conducted with the customers who use call centers either to make an inquiry or to complain about the services. The aims were: to specify the typical behavior of mobile communications service users; how the firms handle inquiries or complaints; if they solve the problems for good and in what time or how long it takes to get an answer practically useful; to reveal the speed and timeliness of the processes. The survey was conducted with the mobile phone users in a highly populated area of Istanbul.

scholarly journals SUBSCRIBERS’ PREFERENCE TOWARDS MOBILE COMMUNICATION SERVICE – AN ANALYSIS

2016 ◽  
Vol 4 (6(SE)) ◽  
pp. 1-13
Author(s):  
Anthony Rahu Golden
Keyword(s):  
Mobile Communication ◽  
Service Provider ◽  
Service Sector ◽  
Service Providers ◽  
Important Task ◽  
Competitive Market ◽  
Communication Service ◽  
One To One

Fulfilling the preference of the subscribers is an important task to every marketer. As it is a competitive world, the retaing the subscribers is difficult job to the service providers. Today, preference of the subscribers varies from one to one. Due to huge competition in the service sector, there are so many service providers available. Therefore each and every service provider has to focus on lots of aspects in connection with subscriber’s’ preference. In that, the subscribers’ preference must be identified and fulfilled by the service providers. Thus the service providers need to focus on fulfilling the subscribers’ needs, wants and preference to maintain their position in the competitive market. As the success of the marker is depending upon the subscribers’ preference, the marketer should know it and try to fulfill it. This study analyses the subscribers’ preference towards mobile communication service in Tuticorin District.

scholarly journals EXAMINATION OF MOBILE COMMUNICATION SERVICE PROVIDERS IN LATVIA

2020 ◽  
Vol 1 (12) ◽  
pp. 118
Author(s):  
Viktorija Maļkeviča ◽  
Anda Zvaigzne ◽  
Sandra Murinska
Keyword(s):  
Information Retrieval ◽  
Financial Performance ◽  
Communication Technology ◽  
Mobile Communication ◽  
Performance Indicators ◽  
Essential Role ◽  
Service Providers ◽  
Communication Service ◽  
Key Factors ◽  
Third Place

The development of telecommunications plays an essential role in the economy, as it affects the opportunities for communication between economic actors at both the national and global levels. Today mobile communication companies, which provide quality communication and information retrieval opportunities through the variety of their services, technological features and tariff plans, are important telecommunication providers. The aim of the present research is to examine the leading mobile communication service providers in Latvia by employing the theoretical findings of communication technology and telecommunications.The research used the following methods: monographic, induction and deduction, graphic, comparison, as well as competitiveness assessment based on the competitiveness index.The research described the theoretical aspects of telecommunications, examined the leading mobile communication service providers in Latvia, their most important financial performance indicators, services and tariff plans offered as well as assessed their competitiveness.Examining the mobile tariff plans and the services included therein, it was found that they were quite similar. However, an examination of each offer in more detail revealed that there were many nuances that were important to the client and that should be paid attention to.After assessing the competitiveness of the leading mobile communication providers, it was concluded that Latvijas Mobilas Telefons scored the highest number of points, Bite Latvija was in second place and Tele 2 took third place. An assessment of the key factors of competitiveness for the providers revealed that the company Latvijas Mobilais Telefons needed to improve the positions where its competitors had higher ratings: its discount system, the prices of services and the supply of services.

scholarly journals SUBSCRIBERS’ ATTITUDE TOWARDS MOBILE COMMUNICATION SERVICE PROBLEMS IN TUTICORIN DISTRICT

2016 ◽  
Vol 4 (5SE) ◽  
pp. 53-57
Author(s):  
Anthony Rahul Golden S
Keyword(s):  
Mobile Communication ◽  
Service Provider ◽  
Service Sector ◽  
Mobile Service ◽  
Communication Service

Increasing competition in mobile service sector has led the providers to realizing the need to focus on decrease the service problems to avoid the switching over to the competitors. Consumers play an important role in choosing a mobile service provider. This paper presents impact of service problems on subscribers’ satisfaction in Tuticorin Dist.

scholarly journals Tanggung Jawab Penyedia Layanan Jasa Kursus Mengemudi Mobil dalam kecelakaan Lalu Lintas

2021 ◽  
Vol 2 (3) ◽  
pp. 476-482
Author(s):  
Dyah Merryani ◽  
I Nyoman Putu Budiartha ◽  
I Made Minggu Widyantara
Keyword(s):  
Service Provider ◽  
Service User ◽  
Traffic Accidents ◽  
Service Providers ◽  
Secondary Data ◽  
Data Sources ◽  
Primary Data ◽  
Service Users ◽  
Legal Relationship ◽  
Car Driving

Car driving courses are tutoring related to driving skills that aim to provide knowledge of how to drive a car to course service users. Course service users are accompanied and trained by the instructor during the driving course. However, users of course services with instructors will be faced with unexpected events, which often occur, namely traffic accidents. The purpose of this research is to uncover the legal relationship that occurs between car driving course service providers and instructors and also the course service users form the responsibility of the car driving course service provider if an accident occurs during the driving course. This research is an empirical legal research with a sociological juridical approach and a statutory approach. The data collection technique was done by interview. Sources of data used in this research are primary data sources and secondary data sources. After the data was collected, it was analyzed systematically. The results of this research indicate that there is a legal relationship between the parties involved, namely the working relationship that occurs between the instructor and the driving course service provider, and the agreement from the course service user through filling out the course registration form to the driving course service provider. The occurrence of a traffic accident during the driving course practice will be accounted for by the driving course service provider as the employer and the instructor as a companion or trainer for the course service user during the driving course.

IoT Digital Service Provider

2019 ◽  
pp. 221-244
Author(s):  
Filipe Cabral Pinto ◽  
Isabel Borges ◽  
Fernando Santiago
Keyword(s):  
Service Provider ◽  
Value Chain ◽  
Service Providers ◽  
Digital Transformation ◽  
Cutting Edge ◽  
Communication Service ◽  
Deep Knowledge ◽  
Digital Service ◽  
New Business ◽  
The Way

Digitalization is changing the way people live and interact. A new society has been built supported by cutting-edge technology changing even the most conservative habits. This new dynamic also changes the way people consume and relate to different brands. Communication service providers are evolving their business and taking digital transformation initiatives to engage customers by putting them at the center of their operations. But only the deep knowledge of customers guarantees a change with value. The advent of the IoT enables getting useful insights about people context facilitating the delivery of personalized offers and first-class experiences all over the journey. New business can be created in an endless market across different domains. However, the IoT value chain is complex and interactions between stakeholders are not always clear. This chapter presents the on-boarding of the IoT on the service provider actuation sphere.

Estimating the Privacy Protection Capability of a Web Service Provider

2011 ◽  
pp. 1929-1950
Author(s):  
George O.M. Yee
Keyword(s):  
Web Services ◽  
Web Service ◽  
Service Provider ◽  
Privacy Protection ◽  
Service Providers ◽  
The Internet ◽  
Service Users ◽  
Protection Capability

The growth of the Internet has been accompanied by the growth of Web services (e.g., e-commerce, e-health, etc.), leading to important provisions put in place to protect the privacy of Web service users. However, it is also important to be able to estimate the privacy protection capability of a Web service provider. Such estimates would benefit both users and providers. Users would benefit from being able to choose (assuming that such estimates were made public) the service that has the greatest ability to protect their privacy (this would in turn encourage Web service providers to pay more attention to privacy). Web service providers would benefit by being able to adjust their provisions for protecting privacy until certain target capability levels of privacy protection are reached. This article presents an approach for estimating the privacy protection capability of a Web service provider and illustrates the approach with an example.

A Study on Purchase Intent for Value Added Services of Mobile Communication (With reference to BSNL and IDEA)

2015 ◽  
Vol 10 (1) ◽  
Author(s):  
Sapna
Keyword(s):  
Sample Size ◽  
Mobile Communication ◽  
Random Sampling ◽  
Sampling Design ◽  
Service Providers ◽  
Value Added ◽  
Purchase Intent ◽  
Mobile Service ◽  
Communication Service ◽  
Technology Advancement

Use of mobile communication is increasing rapidly. Understanding the behavioral adoption requirements of mobile services is important. Indian mobile communication is one of the fastest growing fields. Mobile service providers are also adding new schemes, offers and technology advancement in their services. The present study depicts what gratifications for value added services mobile users receive from mobile communication service providers. The type of research undertaken for the study was descriptive and the sampling design used is random sampling. The sample size was 200 respondents. The data was collected using a standardized questionnaire.

DEVELOPMENT OF LOGISTICS SERVICE PROVIDERS FROM THE PERSPECTIVE OF THE VALUE-BUILDING GROWTH MODEL

2017 ◽  
Vol 68 (1) ◽  
pp. 17-23
Author(s):  
Ewa Płaczek
Keyword(s):  
Growth Model ◽  
Service Provider ◽  
Service Providers ◽  
Primary Objective ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Logistics Service Provider

The primary objective of any logistics service provider is to develop. Although it appears natural, the challenges that it poses are bigger than we think. The concept of development – generally seen as a process of changes – is ambiguous and can mean something else for each service provider. The aim of this article is to attempt to verify, based on the value-building growth model (VBG), whether the financial results achieved by logistics service providers translate into their success, which is equated with development.

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