Cloud Computing Service Provider Business Model Success Characteristics

2022 ◽  
pp. 124-148
Author(s):  
Ignitia Motjolopane ◽  
Tshinakaho Relebogile Seaba
Keyword(s):  
Higher Education ◽  
Cloud Computing ◽  
Service Provider ◽  
Business Models ◽  
Service Providers ◽  
Higher Education Institutions ◽  
Digital Transformation ◽  
Cloud Computing Service ◽  
Information Technology Services ◽  
Successful Business

In a digital arena, information technology services provision is shifting to a cloud computing ecosystem. Cloud computing is an enabler for digital transformation with cloud computing service providers central to the digital transformation of both companies and higher education. As cloud computing service providers play the role of an ‘architect' for companies as supply chain is digitised and in supporting higher education institutions striving to deliver user-focused services in the face of increasing competition, an understanding of successful characteristics of cloud computing service provider business models is of main interest for providers and may also be of value for companies and higher education institutions when selecting cloud computing service providers. Despite the importance of cloud computing service providers' business models, information systems literature has provided limited analysis on the characteristics of successful business models. As such, the chapter aims to contribute to the emerging research on characteristics of successful business models.

scholarly journals Continuance Use of Cloud Computing in Higher Education Institutions: A Conceptual Model

2020 ◽  
Vol 10 (19) ◽  
pp. 6628
Author(s):  
Yousef A. M. Qasem ◽  
Rusli Abdullah ◽  
Yusmadi Yaha ◽  
Rodziah Atana
Keyword(s):  
Higher Education ◽  
Cloud Computing ◽  
Conceptual Model ◽  
Service Providers ◽  
Higher Education Institutions ◽  
Information And Communications Technology ◽  
Organizational Level ◽  
Innovative Technology ◽  
Organizational Setting ◽  
Adoption Of Technology

Resource optimization is a key concern for Higher Education Institutions (HEIs). Cloud Computing, as the recent generation in computing technology of the fourth industrial revolution, has emerged as the main standard of service and resource delivery. As cloud computing has grown into a mature technology and is being rapidly adopted in many HEIs across the world, retaining customers of this innovative technology has become a challenge to the cloud service providers. Current research trends on cloud computing have sought to study the acceptance or adoption of technology; however, little research has been devoted to the continuance use in an organizational setting. To address this gap, this study aims to investigate the antecedents of cloud computing continuance use in HEIs. Hence, drawing on the prior literature in organizational-level continuance, this research established a conceptual model that extends and contextualizes the IS continuance model through the lens of the TOE framework (i.e., technological, organizational, and environmental influences). The results of a pilot study, conducted through a survey with information and communications technology (ICT) decision makers, and based on the proposed conceptual model, indicate that the instrument is both reliable and valid, and so point the way towards further research. The paper closes with a discussion of the research limitations, contribution, and future directions.

The Impact of Cloud-Based Digital Transformation on IT Service Providers

2017 ◽  
Vol 7 (4) ◽  
pp. 1-19 ◽  
Author(s):  
Trevor Clohessy ◽  
Thomas Acton ◽  
Lorraine Morgan
Keyword(s):  
Cloud Computing ◽  
Business Model ◽  
Business Models ◽  
Service Providers ◽  
Digital Transformation ◽  
Focus Group Study ◽  
Model Framework ◽  
It Service ◽  
Technology Service ◽  
The Impact

Cloud-based digital transformation is having a profound impact on new and incumbent information technology service providers. In transitioning from traditional to cloud-based service provision, some IT service providers are experiencing substantial difficulties in realizing effective business models. Taking the perspective of 20 large business model mature and small and medium enterprise born-on-the-cloud multinational IT service providers, this focus group study contributes to the dearth of research examining the broader impact of cloud computing on IT service providers' business model. The study provides two core insights. First, using the STOF business model framework, the paper provides a vivid contextual understanding of the nuanced impact of cloud computing along four core business model domains: service, technological, organisational and financial. Second, the study identifies a number of salient challenges which are impacting IT service providers' efforts to effectively leverage the benefits of cloud-based digital transformation.

scholarly journals An Institutional Perspective for Evaluating Digital Transformation in Higher Education: Insights from the Chilean Case

2021 ◽  
Vol 13 (17) ◽  
pp. 9850
Author(s):  
Karen Núñez Valdés ◽  
Susana Quirós y Alpera ◽  
Luis Manuel Cerdá Suárez
Keyword(s):  
Higher Education ◽  
Business Models ◽  
Higher Education Institutions ◽  
Digital Transformation ◽  
Institutional Perspective ◽  
Managerial Performance ◽  
Change In Higher Education ◽  
Using Data ◽  
Operational Processes ◽  
High Uncertainty

From a managerial perspective, the rapid diffusion of actions and strategies accelerating the digital transformation of institutions is critical for success. However, in education, business, and management studies, digital transformation can be understood as simple evolutionary processes that enable business models, operational processes, and experiences to be made quickly and efficiently by institutions and agents. This aspect can sometimes lead to opposition, especially when little information is available or in situations of high uncertainty. This research aims to evaluate the involvement of an institutional ecosystem in the digital transformation at universities. Using data collected in Chile, this paper analyzes how the adoption of technologies by universities provides a context for understanding digitalization, measured by the IAU World Higher Education Database (UNESCO). The main finding of this paper is that there is a wide and relevant range of impacts of technological change in higher education institutions, particularly in the categories of values and operations. Additionally, this work serves as a repository of knowledge applicable to similar situations considering the specificities of each particular case. The importance to intervene in relation to certain variables at different levels of managerial performance is described and the implications for higher education institutions are discussed in these pages.

scholarly journals Deep Dive into Digital Transformation in Higher Education Institutions

2021 ◽  
Vol 11 (12) ◽  
pp. 770
Author(s):  
Mamdouh Alenezi
Keyword(s):  
Higher Education ◽  
Business Models ◽  
New Technologies ◽  
Higher Education Institutions ◽  
Digital Transformation ◽  
Deep Dive

In the present times, digital transformation has gained momentum. Contemporary higher education institutions have been embracing new technologies and transforming their practices, business models and process. Digital transformation in the higher education institutions is about the development of new more advanced and effective methods and practices in pursuit of the higher education’s mission. The present paper links digital transformation and higher education institutions. The paper discusses existing models for the incorporation of digital transformation in higher education institutions. The paper also delineates the challenges faced by higher education institutions in pursuit of digital transformation.

A Novel QoS-Based Framework for Cloud Computing Service Provider Selection

2014 ◽  
Vol 4 (2) ◽  
pp. 48-72 ◽  
Author(s):  
Maria Salama ◽  
Amir Zeid ◽  
Ahmed Shawish ◽  
Xiaohong Jiang
Keyword(s):  
Cloud Computing ◽  
Service Provider ◽  
Service Providers ◽  
Cost Benefit Analysis ◽  
Cost Benefit ◽  
Quality Parameters ◽  
Cloud Services ◽  
Content Delivery Network ◽  
Quality Aspects ◽  
Cloud Computing Service

Cloud Computing is a promising computing paradigm that provides flexible, Internet-accessible resources allocation on demand on a pay-as-you-go basis. With the growth and expansion of Cloud services and participation of various services providers, the description of quality parameters and measurement units started to diverse and sometimes contradict. Such ambiguity does not only result in the raise of various QoS interoperability problems, but also in the distraction of the services consumers who find themselves unable to match their quality requirements with the providers' offerings. Influenced by such diversity, the available QoS models are limited to either cost-benefit analysis or performance evaluation, without being able to cover a comprehensive set of well-defined quality aspects. In this paper, we provide a complete framework for such problem. We firstly propose a novel QoS ontology that combine and define all of the existing quality aspects in a unified way to efficiently overcome all existing diversity. Using such ontology, we propose a comprehensive broad QoS model combining all quality parameters of both service providers and consumers for different Cloud platforms. We then propose a mathematical model addressing the Cloud Computing service provider selection optimization problem based on QoS-guarantee. The proposed model reports an efficient matching with the market-oriented different platforms characteristics; validated through extensive simulation studies conducted on benchmark data of Content Delivery Network providers.

The Impact of Cloud-Based Digital Transformation on IT Service Providers

2020 ◽  
pp. 1495-1514
Author(s):  
Trevor Clohessy ◽  
Thomas Acton ◽  
Lorraine Morgan
Keyword(s):  
Cloud Computing ◽  
Business Model ◽  
Business Models ◽  
Service Providers ◽  
Digital Transformation ◽  
Focus Group Study ◽  
It Service ◽  
Technology Service ◽  
Medium Enterprise ◽  
Information Technology Service

Cloud-based digital transformation is having a profound impact on new and incumbent information technology service providers. In transitioning from traditional to cloud-based service provision, some IT service providers are experiencing substantial difficulties in realizing effective business models. Taking the perspective of 20 large business model mature and small and medium enterprise born-on-the-cloud multinational IT service providers, this focus group study contributes to the dearth of research examining the broader impact of cloud computing on IT service providers' business model. The study provides two core insights. First, using the STOF business model framework, the paper provides a vivid contextual understanding of the nuanced impact of cloud computing along four core business model domains: service, technological, organisational and financial. Second, the study identifies a number of salient challenges which are impacting IT service providers' efforts to effectively leverage the benefits of cloud-based digital transformation.

Intuitionistic Fuzzy Score Function Based Multi-Criteria Decision Making Method for Selection of Cloud Service Provider

2020 ◽  
Vol 10 (4) ◽  
pp. 533-539
Author(s):  
Sonal Agrawal ◽  
Pradeep Tripathi
Keyword(s):  
Decision Making ◽  
Cloud Computing ◽  
Service Provider ◽  
Service Providers ◽  
Score Function ◽  
Cloud Service ◽  
Multi Criteria Decision Making ◽  
Intuitionistic Fuzzy ◽  
Cloud Computing Service ◽  
Decision Making Problem

Aims & Background: Cloud Computing (CC) has received great attention from the scholarly researchers and IT companies. CC is a standard that offers services through the Internet. The standard has been manipulated by existing skills (such as collect, peer-to-peer and grid computing) and currently accepted by approximately all major associations. Various associations like as Microsoft and Facebook have revealed momentous investments in CC and currently offer services with top levels of reliability. The well-organized and precise evaluation of cloud-based communication network is an essential step in assurance both the business constancy and the continuous open services. Objectives & Methods: To select and rank the CC service providers, we introduce an Improved Score Function (ISF) based Multi-Criteria Decision-Making (MCDM) approach. The proposed approach is developed to solve the MCDM problems with partly unknown weight. To do this, the criteria preferences are given in terms of Intuitionistic Fuzzy Sets (IFSs). Numerical example is illustrated to show the effectiveness of the proposed approach over the previous ones. Results: A decision making problem of cloud computing service provider has been considered for signifying the developed technique and finishes with the outcomes coincide with the already developed methods which confirms the solidity of the developed method. Conclusion: For future, we plan to implement the proposed technique on various decision making problems, clustering and multi-objective problems. Also, we plan to extend our method under different uncertain atmosphere by using other MCDM methods.

Cloud Computing Service Security and Access: Bridging the Gap between Providers and Customer

2013 ◽  
Vol 380-384 ◽  
pp. 2447-2450
Author(s):  
Xiang Hui Zhao ◽  
Hui Liu ◽  
Jin Yi ◽  
Wen Tian ◽  
Ning Luo ◽  
...  
Keyword(s):  
Cloud Computing ◽  
Service Provider ◽  
Service Providers ◽  
Cloud Provider ◽  
Mobile Environment ◽  
Technology Service ◽  
Cloud Computing Service

This study explores the cloud computing service security and access by considering the cloud provider, service provider and the customers concern and identifying new trends of challenges relate to the two types of concerns. Focusing on the mobile environment, strategies to cope with the challenges are proposed. By investigating concerns from different perspectives, and drawing upon the proposed levels of strategies, we hope to bridge the gap between technology/service providers and the customers.

scholarly journals Conceptual Service Level Agreement Mechanism to Minimize the SLA Violation with SLA Negotiation Process in Cloud Computing Environment

2021 ◽  
Vol 18 (2(Suppl.)) ◽  
pp. 1020
Author(s):  
Narander Kumar ◽  
Surendra Kumar
Keyword(s):  
Cloud Computing ◽  
Service Provider ◽  
Service User ◽  
Service Providers ◽  
Service Level Agreement ◽  
Cloud Service ◽  
Service Level ◽  
Negotiation Process ◽  
Cloud Computing Service ◽  
Cloud Service Providers

Online service is used to be as Pay-Per-Use in Cloud computing. Service user need not be in a long time contract with cloud service providers. Service level agreements (SLAs) are understandings marked between a cloud service providers and others, for example, a service user, intermediary operator, or observing operators. Since cloud computing is an ongoing technology giving numerous services to basic business applications and adaptable systems to manage online agreements are significant. SLA maintains the quality-of-service to the cloud user. If service provider fails to maintain the required service SLA is considered to be SLA violated. The main aim is to minimize the SLA violations for maintain the QoS of their cloud users. In this research article, a toolbox is proposed to help the procedure of exchanging of a SLA with the service providers that will enable the cloud client in indicating service quality demands and an algorithm as well as Negotiation model is also proposed to negotiate the request with the service providers to produce a better agreement between service provider and cloud service consumer. Subsequently, the discussed framework can reduce SLA violations as well as negotiation disappointments and have expanded cost-adequacy. Moreover, the suggested SLA toolkit is additionally productive to clients so clients can secure a sensible value repayment for diminished QoS or conceding time. This research shows the assurance level in the cloud service providers can be kept up by as yet conveying the services with no interruption from the client's perspective

scholarly journals The Usage of Cloud Computing in Education

2016 ◽  
Vol 42 (1) ◽  
pp. 68-73
Author(s):  
Mohammed Nofan ◽  
Amar Sakran
Keyword(s):  
Higher Education ◽  
Cloud Computing ◽  
Literature Review ◽  
Teaching And Learning ◽  
Service Providers ◽  
Higher Education Institutions ◽  
Educational Environment ◽  
The Future ◽  
Cloud Applications ◽  
Computing Infrastructure

Cloud computing-based technology has become in many modern organizations concerned with educationinstitutions. It will likely have a significant impact on the educational environment in the future. Universities takeadvantage of available cloud applications offered by service providers and enable their own users/students to performbusiness and academic tasks.In this paper, reviewing what the cloud computing infrastructure will provide, a literature review providing thecontext from the infrastructure, application and services aspect of cloud computing, it was also look for the answers of itsbenefits to higher education institutions and different educational uses. Also introduce cloud computing to educatorsand help them to gain a better understanding of the conception of cloud technology and its impact on teaching and learning ininstitutions.

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