Beyond Instructional Engagement
Faculty functions as the foundation for student engagement in higher education. Nowhere else is such a claim more evident than in the higher education online teaching environment. Evolutionary changes have taken place in higher education due to the nature of online education, which has transformed the traditional role of faculty. Higher education faculty roles have shifted from serving as content experts and researchers into roles that require the provision of more comprehensive and expansive support for students. In the online higher education industry, faculty members have been assigned tasks that increasingly cover multiple responsibilities that are typically the purview of technology helpdesk specialists, social workers, managers, student advisors, and customer service personnel. These wide-ranging obligations often hold online faculty accountable to numerous stakeholders. This chapter explores how the changing function of higher education faculty and institutions have a direct impact on instructors' ability to successfully create engaging learning environments.