Knowledge Management in the Palestinian Public Sector

2019 ◽  
pp. 402-417
Author(s):  
S. I. Shumali ◽  
Bahaa Awwad
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Organizational Innovation ◽  
Theory And Practice ◽  
The Public ◽  
Palestinian Society ◽  
Important Field ◽  
Palestinian Economy

The importance of the study stems from both theory and practice. In theory, it is hoped that this study will contribute to the attention of researchers to conduct further applied studies in this important field, in addition to administrative literature. For this reason, it is rare for local Palestinian studies to be conducted in this context, despite the efforts of some local studies on knowledge management but not their reflection on organizational innovation. In practical terms, its importance derives from the fact that it is conducted on an important and vital sector in the Palestinian economy, namely, the public sector, for the sector's effective efforts to develop the Palestinian society in various fields.

scholarly journals Digital Transformation and Knowledge Management in the Public Sector

2020 ◽  
Vol 12 (14) ◽  
pp. 5824 ◽  
Author(s):  
Ana Alvarenga ◽  
Florinda Matos ◽  
Radu Godina ◽  
João C. O. Matias
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Management Practices ◽  
Transformation Process ◽  
Digital Transformation ◽  
Theory And Practice ◽  
Survey Study ◽  
Future Research ◽  
Digital Government ◽  
The Public

Digitizing public services is, at the moment, an essential necessity for numerous governments around the world. An improved government through digitization will not only have a growing effect on businesses, but it will also be able to intensify citizen engagement and push for economic growth. During the last 10 years more countries have progressively begun to provide digital services to their citizens. Therefore, in order to address this development, the purpose of this paper is to analyze the evolution of the digital government literature in order to describe the aspects of digital transformation in the public sector and how it is related to knowledge management. In this study the methodology is quantitative and it is based on a review and a survey made with the main goal being the estimation from several collected data on how the digital transformation process in the Public Administration takes place and what its relationship is with knowledge management. The review study is based on articles found on Scopus database and it addresses the role that digital government research plays in the theory and practice of knowledge management. In the survey study, 54 employees working for the services of the two governmental areas of the Portuguese Ministry of the Environment were surveyed. The results show that the research on the theme is still at an exploratory stage due to the lack of studies relating digital government to knowledge management effectiveness in the public sector. The results also show that the success of digital government seems to be related with the quality of the organizations’ knowledge management, complementing each other for significant improvements in the public sector. In terms of originality, this study aims to contribute and stimulate data-driven discussions regarding the impacts of the digital transformation in the public sector and their relation with the implementation of knowledge management practices. The results offer insights into future research needs.

The Four Levers for Change in Knowledge Management Implementation

2014 ◽  
pp. 227-245
Author(s):  
Robert Flynn ◽  
Verena Marshall
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Change Management ◽  
Empirical Research ◽  
Government Policy ◽  
Research Literature ◽  
The Public ◽  
Management Platform ◽  
Implementing Change ◽  
Public Sector Managers

The purpose of this chapter is to argue the connection between successful knowledge management implementation and a robust change management platform. The framework emanating from the platform is that of four levers: Mobilisation, Communication, Infrastructure, and Sustainability. Drawing on the research literature and the writers’ combined experience in implementing change and knowledge management in the Public Sector, the content examines utilisation of the four levers in overcoming the barriers to knowledge management systems and promoting commitment to their success. A planned outcome of this chapter is that Public Sector managers can consider and “leverage” the opportunity offered by knowledge management and sharing in the formulation and delivery of government policy. The framework of the four levers is considered from a conceptual perspective and acknowledges the opportunity for their exploration and testing in future empirical research.

Organisational Readiness for Knowledge Management

2014 ◽  
pp. 104-117 ◽  
Author(s):  
Amani Shajera ◽  
Yousif Al-Bastaki
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Questionnaire Survey ◽  
Significant Contribution ◽  
Reward Systems ◽  
It Infrastructure ◽  
The Public ◽  
Adoption And Implementation ◽  
It Support ◽  
Research Findings

This study explores the factors that affect organisational readiness for Knowledge Management (KM). This chapter assesses the organisational readiness for KM at public sector organisations in Bahrain; furthermore, it utilises these findings to develop a guideline to enable the successful adoption and implementation of KM. A questionnaire survey was conducted at the public sector organisations in Bahrain. The research findings indicate that culture (collaboration, trust, and learning), structure (centralisation, formalization, and rewards systems), and IT infrastructure (IT support) all provide a sound basis for organisations to assess their readiness for KM. The results show that the public sector organisations in Bahrain vary in terms of readiness levels against the different variables. The findings are discussed and relevant recommendations are made with regards to KM adoption at the public sector organisations in Bahrain. The findings imply a need for intensified organisational and managerial commitment in order to promote collaboration, trust, learning, decentralisation, less formalisation, reward systems, and enhanced IT support at the public sector organisations in Bahrain. Implementation of these required changes in the public sector’s culture and structure will help in preparing the public sector and their awareness and readiness to implement KM. This study is among the first empirical works assessing organisational readiness for adopting KM. Moreover, this chapter has extended knowledge in KM, especially concerning the need for the consideration of organisational readiness before embracing KM. The most significant contribution of this chapter is that it provides an instrument for assessing organisational readiness. It serves as a guideline for leaders and helps them to ensure that essential preliminary factors and variables are promoted and covered when they start KM implementation within their organisations.

Subjectivism of Information

2018 ◽  
pp. 212-226
Author(s):  
Antonio Juan Briones Penalver
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Information Management ◽  
Theoretical Foundation ◽  
Economic Value ◽  
Comprehensive Approach ◽  
The Public ◽  
Private Organizations ◽  
Knowledge Communication ◽  
Information And Knowledge Management

Objectivism has given the domain, rationality, definition, and purpose that are commonly attributed to information and knowledge management, as well as the definitions of the concepts of information, knowledge, communication, and learning. Objectivism does not provide a theoretical foundation to information management; the question that arises is whether subjectivism may or may not offer a compelling alternative. Finally, the answer is no because the subjectivist rarely pays attention to what the fundamental lines of private organizations are and pays attention increasingly to the public sector, in the realization of economic value. Thus, there is no other way but to combine objectivism with subjectivism in a comprehensive approach of integrated information management. However, this chapter illustrates the differences between the philosophical principles of thought.

A Mapping of Knowledge Management Techniques and Tools for Sustainable Growth in the Public Sector

2020 ◽  
pp. 24-46
Author(s):  
Loukas K. Tsironis ◽  
Theodore Tarnanidis
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Sustainable Growth ◽  
The Public ◽  
Future Developments ◽  
Management Techniques

This chapter seeks to determine the criteria that lead to the excellence of knowledge management in the public sector. The authors discuss issues of what exactly knowledge means and how knowledge management is defined, how an organization will capture, preserve, and diffuse knowledge, and why knowledge management is ultimately important for predictable future developments. Knowledge management is considered a prerequisite for achieving innovation and competitiveness both within and outside the organization as it promotes the consolidation of an organization in the long term with a clear focus on strategic importance. Likewise, knowledge management programs can be applied to different areas of an organization in the public sector. However, it should be mentioned that the difficulties that arise in their implementation are many, as various concerns arise, which are directly related to the equal mappings of knowledge and its measurement.

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