A Framework for Defining E-Business IT Skills Portfolio

2011 ◽  
pp. 111-135
Author(s):  
Susy Chan ◽  
Abdulrahman A. Mirza
Keyword(s):  
Portfolio Management ◽  
Research Agenda ◽  
Academic Preparation ◽  
It Services ◽  
Application Development ◽  
Business Transformation ◽  
It Workforce ◽  
Skill Requirements ◽  
Enterprise Collaboration ◽  
It Skills

When a firm moves from an e-commerce to an e-business enterprise, the technology-driven transformation generates new demand on their IT services and capability. Successful deployment of e-business solutions requires business process change and Internet-based enterprise systems to support inter-enterprise collaboration. These directions challenge firms to re-evaluate their IT skills portfolio. This chapter examines current demand on IT workforce, IT skills portfolio management, changing skill requirements for e-business, and gaps between industry demand and academic preparation. It also addresses trends shaping IT skills for an e-business in terms of architecture, implementation, organizational change, application development, and tools and technology. Based on the review of these issues and trends, a framework is proposed to guide the development of a desired skills portfolio for e-business transformation. The chapter concludes with a research agenda.

Challenges for Managing IT Skills Portfolio for E-Business

2011 ◽  
pp. 52-80 ◽  
Author(s):  
Abdulrahman A. Mirza ◽  
Susy S. Chan
Keyword(s):  
Portfolio Management ◽  
Research Agenda ◽  
Business Environment ◽  
Academic Programs ◽  
Future Trends ◽  
Firm Level ◽  
Internal Efficiency ◽  
It Knowledge ◽  
It Skills ◽  
Different Levels

Organizations are under increasing pressure to adopt Internet-based e-business solutions for improving internal efficiency and collaboration with partners, suppliers, and customer firms within the environment of e-business webs. To realize these benefits, companies must transition towards an e-business organization. Such transformation demands IT knowledge and expertise at different levels. Each level requires special IT skills introduced as a result of the complex and dynamic nature of an e-business environment. In this chapter we examine the e-business environment and its implications for firm-level IT skills portfolio management. We then present five levels of challenges related to an e-business firm’s IT skills requirement. We further present: (1) future trends relating to the changing landscape for e-business IT skills; (2) activities that support acquisition, development, and maintenance of these skills; and (3) the gap between academic programs and e-business needs. In conclusion, we propose a research agenda.

Implementation of a Service Management Office Into a World Food Company in Latin America

2021 ◽  
Vol 14 (1) ◽  
pp. 116-135
Author(s):  
Teresa Lucio-Nieto ◽  
Dora Luz Gonzalez-Bañales
Keyword(s):  
Portfolio Management ◽  
Service Management ◽  
Case Study Research ◽  
Lessons Learned ◽  
It Services ◽  
Service Model ◽  
Implementation Challenges ◽  
Technology Service ◽  
Information Technology Service

Research on service management office (SMO) related with its implementation, challenges, relevance, and outcomes is scarce. The purpose of this case study research is to contribute with the lessons learned from the implementation of an SMO into a big sized company. The lessons include the experience of the company designing and implementing an SMO. A general roadmap and main challenges for the creation of an SMO are presented through the lessons learned of three perspectives: people, processes, and technology. The results in the SMO implementation reveal that it could become a strategic complement for IT services in order to ensure quality, efficiency, and continuous improvement for information technology service management (ITSM). The main changes derived from the SMO implementation were migrate from a function model to a service model, go from management of cost by function to management by service, from an order taker to a focus on business transformation initiatives, from a portfolio management based on applications to a process based on flexible governance.

scholarly journals An Evaluation Of Helpdesk With Gamification Using Indeks Kepuasan Masyarakat (IKM)

2019 ◽  
Vol 1 (1) ◽  
pp. 8-17
Author(s):  
Achmad Muhtadibillah ◽  
Husni Teja Sukmana ◽  
Nurul Faizah Rozy
Keyword(s):  
It Services ◽  
End User ◽  
Application Development ◽  
Tertiary Institution ◽  
Help Desk ◽  
Development Method ◽  
It Service ◽  
Rapid Application Development ◽  
Post Test ◽  
Two Stages

Gamification is a concept of game element that is applied to non-game contexts, Helpdesk is an IT (Information Technology) section. It is first contacted by a user when someone has questions or problems related to IT services. UIN Syarif Hidayatullah Jakarta as a tertiary institution also has a help desk facilities as the tools to solve problems related to IT service. Based on study, the problem that common occurs is, the user is aware of the helpdesk service facilities on campus, but they prefer to make complaints directly to the relevant division. The concept of gamification with elements of points, badges, levels, leaderboard, and rewards is applied to the helpdesk system through the RAD (Rapid Application Development) development method. The method of evaluating the helpdesk system is done in two stages, first pre-test and second post-test. It through two application which is game based helpdesk and non-game based help desk applications. Using Indeks Kepuasan Masyarakat (IKM) as the calculation method of gamification helpdesk and End User Computing Satisfaction (EUCS) as an indicator service of the IKM that will be tested.

scholarly journals A Critical Study on Business Strategies of 3i Infotech Ltd.

2018 ◽  
pp. 13-21
Author(s):  
Jithin Raj K ◽  
Krishna Prasad K
Keyword(s):  
Information Technology ◽  
Business Intelligence ◽  
Business Strategy ◽  
Intelligence Testing ◽  
Detailed Examination ◽  
Business Strategies ◽  
Critical Study ◽  
It Services ◽  
Application Development ◽  
Consumer Services

A case study is a research method involving a systematic and detailed examination of a subject of study, as well as its related contextual conditions. 3i Infotech Ltd. is a secured Information Technology company to empower the Business Transformation and was established with the principal mandate of servicing the different ICICI Investors family and by providing Quality services to the shareholders of the company, and other depositors. It was promoted by ICICI Bank for their back office works. But now they become a global technology company across the world. The company position is top four Indian Software Product company. They provide different services like Managed IT Services, Payment solutions, Application Software Development and Maintenance, Business Intelligence Document Imaging and Digitization, IT consulting and various Transaction Processing services. They also sell services such as Infrastructure Management, Analytics and Services, Business Intelligence, Testing and compliance, Application development and Maintenance, Consulting and its BPO offerings. The company incorporated various wholly-owned entities in India and abroad, which includes the company consumer services Ltd for doing business related to Business to Customers services associated with Information Technology. This paper narrates about business strategy and competitors for this company and suggestions for future innovations.

scholarly journals El Uso De Tecnología Ppm Mejora La Gestión Estratégica De Los Proyectos De La Estafeta Docente. Estudio De Caso: Facultad De Recursos Naturales, Escuela Superior Politécnica De Chimborazo, Ecuador

2017 ◽  
Vol 13 (13) ◽  
pp. 90
Author(s):  
Carlos Arturo Jara Santillán ◽  
Christiam Paúl Aguirre Merino ◽  
Patricio Lozano Rodríguez ◽  
Carla Sofía Arguello Guadalupe ◽  
Ginno Sidney Jarrín Zambrano ◽  
...  
Keyword(s):  
Natural Resources ◽  
Strategic Management ◽  
Portfolio Management ◽  
Monitoring And Evaluation ◽  
Application Development ◽  
Global View ◽  
Close Relationship ◽  
Management Project ◽  
Tracking Time ◽  
And Performance

A study of PPM methodologies, strategic management, and teaching baton of Escuela Superior Politécnica de Chimborazo (ESPOCH) for implementing a software solution in managing projects of the Faculty of Natural Resources was performed. Through research, it was determined that there is a close relationship between the use of PPM and reducing the problems and performance improvement projects. This is in addition to the portfolio management project which has differences of tracking, time, resources, and the scope of traditional project management. It provides a global view thereof that strategic management must involve all levels of the organization. This will anticipate a correct decision. Also, with respect to projects in the Faculty of Natural Resources, 98% of teachers and the total authorities considered the urgent need to implement a software for strategic management of projects in the faculty. This is because 83% of them were conducted, while 80% performed linkage. A set of tools for application development under the cascade methodology for the monitoring and evaluation of projects entitled SIMEP was determined. By implementing SIMEP based on the use of PPM, the Faculty of Natural Resources provided information management project based on its submission, approval, execution, completion and delivery of results, and reporting activities, thereby enabling timely decision making.

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