Evaluating Inter-Organizational Information Systems

2005 ◽  
pp. 266-296
Author(s):  
Jill Drury ◽  
Jean Scholtz
Keyword(s):  
Information Systems ◽  
Sensitive Information ◽  
Advantages And Disadvantages ◽  
Organizational Information ◽  
Computer Based ◽  
Practical Guidance ◽  
Insight Into

This chapter describes different means of evaluating the usability and suitability of computer-based inter-organizational information systems (IOISs). It begins with describing why doing so is important yet difficult, and provides an assessment of the advantages and disadvantages of the major types of evaluation. It continues with a case study focusing on determining whether an application provides the necessary insight into other collaborators’ identities, presence, and activities while keeping sensitive information private from a subset of the collaborators. The goal of this chapter is to provide practical guidance to organizations seeking IOISs to help them choose (or develop) an IOIS that best meets their needs.

The Concept of Modularity in the Context of IS/IT Project Outsourcing

2020 ◽  
Vol 11 (4) ◽  
pp. 1-17
Author(s):  
Shahzada Benazeer ◽  
Jan Verelst ◽  
Philip Huysmans
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Systematic Approach ◽  
Failure Rates ◽  
It Services ◽  
Research Project ◽  
It Project ◽  
Technology Services ◽  
Insight Into

Information systems and information technology (IS/IT) services are often outsourced to external partners for multiple reasons. The outsourcing literature is persistently reporting high failure rates in IS/IT project outsourcing. Literature suggests that the IS/IT project outsourcing is a complex maneuver, but unfortunately, none of the proposed remedies (mitigating actions) have considered addressing the complexity related issue in IS/IT project outsourcing. This paper explores the concept of modularity, as it has been applied in many other fields in order to manage complexity and enhance agility/flexibility. This paper presents a case study conducted at a Belgian organization involved in technology services and is part of a research project consisting of four cases. This study illustrates a systematic approach, how the concept of modularity can be applied in identifying ‘couplings' which may be responsible for increasing complexity to IS/IT project outsourcing. This study is a first attempt to gain insight into this phenomenon.

Enhancing ‘Fit' of Health Information Systems Design Through Practice Support

2010 ◽  
pp. 50-66 ◽  
Author(s):  
Craig E. Kuziemsky
Keyword(s):  
Information Systems ◽  
Severe Pain ◽  
Empirical Studies ◽  
Systems Design ◽  
Healthcare Setting ◽  
Design And Implementation ◽  
Empirical Level ◽  
Computer Based ◽  
Information Practice

The design and implementation of healthcare information systems (HIS) is problematic as many HIS projects do not achieve the desired outcomes. There exist a number of theories to enhance our ability to successfully develop HIS. Examples of such theories include ‘fit’ and the sociotechnical approach. However, there are few empirical studies that illustrate how to understand and operationalize such theories at the empirical level needed for HIS design. This chapter introduces a practice support framework that bridges the gap between the theoretical and empirical aspects of HIS design by identifying specific process and information practice supports that need to be considered to actively produce fit of an HIS within a healthcare setting. The chapter also provides an empirical case study of how practice support was used to develop a computer based tool in the domain area of palliative care severe pain management.

A Study of User Participation in Information Systems Development

1994 ◽  
Vol 9 (1) ◽  
pp. 51-60 ◽  
Author(s):  
Eva Y.W. Wong ◽  
Graham Tate
Keyword(s):  
System Development ◽  
User Involvement ◽  
User Participation ◽  
Successful Implementation ◽  
Implementation Success ◽  
Future Developments ◽  
Computer Based ◽  
Participation Process ◽  
Insight Into

User participation in information system development is considered to be an important factor influencing implementation success or failure. The ETHICS (Effective Technical and Human Implementation of Computer-based Systems) method was developed as a guide to user involvement in system design. A case study of successful implementation which did not use the ETHICS method explicitly is described. The case study and the ETHICS methodology are then compared and contrasted in an attempt to gain greater insight into user participation and to understand why the implementation was successful. Furthermore, techniques of software process modelling are applied to both ETHICS and the case study with the intention of more closely defining the user participation process and potentially also guiding it in future developments. The case study is used as a vehicle both to examine user participation and also to investigate the modelling of user participation.

Vertical Information System: A Case Study of Civil Servant Teachers’ Data in Manado City

2017 ◽  
Vol 6 (1) ◽  
pp. 42 ◽  
Author(s):  
Julyeta P.A. Runtuwene ◽  
Irene R.H.T Tangkawarow
Keyword(s):  
Information System ◽  
Information Systems ◽  
Civil Servant ◽  
Systems Approaches ◽  
Written Information ◽  
System A ◽  
Operational Systems ◽  
Computer Based ◽  
A Company

<p>Information systems have become important factors in a company, where information systems are useful in providing useful information for the company itself. The information system helps companies implement corporate activities at the beginning of the process until the decision making. In the concept Information system, we know the term of vertical information system, which is another strategy for increasing vertical information capacity. Vertical information system includes the periodic report, written information, and computer-based communications distributed to managers. In this article, discusses the approach in the development of vertical information system which will be preceded by comparison of operational systems, management information systems, and business intelligence systems. We will give explanations about the role in the BI system in an organization, the challenges faced in the implementation of vertical information systems, approaches in vertical information systems, approaches that we choose, and how it implement in  civil servant teachers data in Manado City.</p><p> </p>

The Icarus Paradox: An Analysis of a Totally Destructive System

2008 ◽  
Vol 23 (3) ◽  
pp. 176-184 ◽  
Author(s):  
Helga Drummond
Keyword(s):  
Information System ◽  
Information Systems ◽  
Impact Analysis ◽  
The Sun ◽  
Insurance Company ◽  
Long Run ◽  
Espoused Theory ◽  
Short Run ◽  
Computer Based

This paper uses a case study to illustrate and further extend the notion of ‘socially destructive systems’. Baskerville and Land define a destructive information system as either coming apart internally or threatening to take their environment apart. Building upon their insights, this paper suggests that destructive systems emerge from the very attributes that attract organisations to information systems in the first place - a phenomenon encapsulated by the so-called ‘Icarus paradox’. Icarus flew so close to the Sun that his wax wings that had enabled him to fly in the first place melted sending him plunging to his death. The case study of an insurance company shows how a system that increased claims processing productivity in the short run resulted in higher costs and lower customer satisfaction in the long run. The paradox is explained by a disconnect between ‘espoused-theory’ and ‘theory-in-use’. Issues for further research include developing techniques of impact analysis to measure recursive losses arising from ‘destructive systems’ and for gauging the level of complexity at which computer-based automation becomes counterproductive. An important recommendation for practice is that computer-based systems are efficient only to a point. For more complex tasks organisations may need to put more emphasis upon developing people.

Unravelling the Dynamics of IOIS Implementation: An Actor-Network Study of an IOIS in the Seaport of Barcelona

2008 ◽  
Vol 23 (2) ◽  
pp. 97-108 ◽  
Author(s):  
Juan Rodon ◽  
Joan Antoni Pastor ◽  
Feliciano Sesé ◽  
Ellen Christiaanse
Keyword(s):  
Information Systems ◽  
Network Theory ◽  
Actor Network Theory ◽  
Technical Process ◽  
Actor Network ◽  
Multilevel Study ◽  
Organizational Information ◽  
Fixed Set

Although inter-organizational information systems (IOIS) implementation has been widely studied, mainstream literature has not focused on understanding how implementation unfolds and how the existing components of the installed base shape the process. This paper addresses this gap by conducting a socio-technical, process-oriented, and multilevel study. Based on a longitudinal in-depth case study of the implementation of an industry IOIS, we develop an explication of IOIS implementation that considers the role of the installed base. Using the lens of actor-network theory (ANT), we counter the mainstream IOIS literature by showing that IOIS implementation cannot only be explained by a fixed set of independent factors; instead, the dynamic mutual shaping of socio-technical actors throughout implementation complements existing factor-based models in explaining the evolution and the outcome (success or failure). The study also shows the importance of complying with the technical and non-technical components of the installed base for an IOIS to be successfully initiated.

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