Evaluating Online Programs Using a BSC Approach
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Accountability pressures on higher education have increased in recent decades (Dill, 1999; Garvin, 2000; Jacob & Hellström, 2003). Pressure for financial accountability stacks up alongside pressures to assess student learning outcomes. Student satisfaction has always been a factor in institutional success, but added mobility and growth in the for-profit educational market have increased the impact of student satisfaction. Further, citizens, parents of students, alumni, taxpayers, and, for the for-profit institutions, shareholders constitute powerful external forces.
2011 ◽
pp. 958-964
2012 ◽
Vol 5
(2)
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pp. 149-158
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2018 ◽
Vol 18
(1)
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pp. 48-64
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2012 ◽
Vol 58
(3)
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pp. 315-336
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Keyword(s):
2012 ◽
Vol 3
(2)
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pp. 63-72
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