The Impact of the Process Integration on Business Management

2007 ◽  
pp. 189-209
Author(s):  
F. Aggogeri
Keyword(s):  
Customer Satisfaction ◽  
Case Studies ◽  
Six Sigma ◽  
Process Integration ◽  
Integrated Management ◽  
Business Management ◽  
Business Strategies ◽  
Six Sigma Methodology ◽  
Shared Objective ◽  
The Impact

This chapter explains how the successful theories about process integration can be implemented in different industrial fields by introducing a rigorous methodology. Starting from the consideration that processes must be managed to achieve customer satisfaction, the companies necessitate changing their old paradigms and focusing on an integrated management of their functions. In this chapter, the proposed solution is the Six Sigma methodology. It can be applied to every industrial field, anywhere the need for a global, shared objective and improvement is advised. To better show the opportunities and advantages, due to the implementation of Six Sigma in business strategies and activities, three case studies are discussed.

Six-Sigma Challenges in Services With Human-Based Data: An Investigative Case Study for Clients’ Satisfaction in Gas Company

2019 ◽  
Author(s):  
Mohammad Pourgol-Mohamad
Keyword(s):  
Customer Satisfaction ◽  
Six Sigma ◽  
Business Processes ◽  
Industrial Sector ◽  
Human Data ◽  
Industrial Sectors ◽  
Data Limitations ◽  
Six Sigma Methodology ◽  
The Impact

Abstract Improvement of business processes, increasing customer satisfaction, and reducing organizational costs are important issues that institutions deal with. In this context, six sigma methodology has been considered as a systematic approach to achieve these goals by many organizations. In recent years, non-industrial sectors, where human data are involved, have also applied this technique to improve their processes quality. For application of six sigma procedure for non-industrial issues, there are several challenges that are not encountered in the conventional implementation of Six Sigma procedure. Most of these challenges are experienced on gathering the human (operators, experts) expressed data required for the six sigma projects on the phase of measurement and analysis. The challenges identification and analysis give the ability to address them and provide practical solutions. In this study, in addition to different stages of the Six Sigma methodology, its implementation has been investigated in the non-industrial sector in the DMAIC phases. The challenges dealt with in this research include the impact of external factors on human data, limitations in the design of experiments for human data, qualitative data and discrete data as well as one-sided data. Also, considering a case study on the implementation of six sigma methodology to enhance customer satisfaction in an East Azerbaijan Gas company, strategies are presented for overcoming these obstacles.

scholarly journals Enhancing the Quality of Blended Learning through Six Sigma Methodologies

2015 ◽  
Vol 2 (1) ◽  
pp. 36-39
Author(s):  
C.R. Rinu Vasanth ◽  
P. Vignesh ◽  
R. Swapna Kuamri
Keyword(s):  
Blended Learning ◽  
Six Sigma ◽  
Sampling Technique ◽  
Extensive Literature ◽  
Internet Connectivity ◽  
Bartlett’S Test ◽  
Current Scenario ◽  
Six Sigma Methodology ◽  
The Impact

In the current scenario quality control became mandatory for all the sectors .This study is intended to examine the impact of internet facilities on students’ performance through a Blended Learning as a medium in an academic institution. It was examined, how the Blended Learning encompasses a variety of tools to create flexible, rich learning environments that stimulate learners and maximizes the potential for learning? Another objective is Application of Six Sigma methodology in this study is to improve the medium of learning i.e. internet connectivity through a set of procedures in an effective way. Six Sigma can be again viewed as a discipline or an approach driven by data and methodology for eliminating defects in any process- from manufacturing to transactional and from product to service.Keeping the aforesaid two objectives in mind, data was collected from a sample of 119 students residing in various hostel blocks using stratified random sampling technique. Questionnaire was developed after an extensive literature review to measure the impact of internet connectivity in Blended Learning of the students. The questionnaire to measure was based on the model developed by Shawn M. Glynn (2011).The scale was developed by referring to previous models developed by various authors to measure the impact of internet connectivity in the Blended Learning of the students. The statistical analysis used was reliability statistics, KMO, Bartlett’s test and Factor Analysis. The data was analyzed by SPSS version 20). We observed that application of Six Sigma methodology is useful to improve the medium of learning.DOI: http://dx.doi.org/10.3126/ijssm.v2i1.11520     Int. J. Soc. Sci. Manage. Vol-2, issue-1: 36-39 

scholarly journals RESOURCES, CAPABILITIES AND COMPETENCES FOR ECO-INNOVATION

2015 ◽  
Vol 22 (2) ◽  
pp. 274-292 ◽  
Author(s):  
Pablo DEL RÍO ◽  
Javier CARRILLO-HERMOSILLA ◽  
Totti KÖNNÖLÄ ◽  
Mercedes BLEDA
Keyword(s):  
Public Policy ◽  
Case Studies ◽  
Innovation Performance ◽  
Business Strategies ◽  
Internal Factors ◽  
Integrated Framework ◽  
The Impact ◽  
Innovation Processes

The existing literature on the determinants for the development and adoption of ecoinnovations has generally focused on analysing the influence of business strategies and external drivers (public policy and stakeholder impacts) on innovation processes in firms. Internal factors to the firm such as resources, capabilities and competences (RCCs), which are important drivers of business strategies and innovation performance, are seldom considered in the literature. This paper builds an integrated framework that incorporates the impact of those firm’s internal factors and their interactions with external drivers on the development and adoption of eco-innovations. The relevance of those factors regarding several dimensions of eco-innovation is illustrated with case studies. It is shown that, while all RCCs are relevant for the development and uptake of ecoinnovations, their relevance differs across eco-innovation dimensions.

scholarly journals Improving the performance of organizational innovation processes by applying the Six Sigma methodology

2020 ◽  
Vol 14 (1) ◽  
pp. 1098-1108
Author(s):  
Ana Maria Ifrim ◽  
Gabriela Elena Biţan ◽  
Dorin Maier ◽  
Teodora Elena Fogoroş
Keyword(s):  
Six Sigma ◽  
Impact Analysis ◽  
Organizational Innovation ◽  
Positive Impact ◽  
Innovation Management ◽  
Point Of View ◽  
Statistical Point ◽  
Six Sigma Methodology ◽  
The Impact ◽  
Innovation Processes

AbstractThe purpose of this paper is to integrate the concept of innovation management with the Six Sigma methodology, focusing on the impact analysis of the quality management principles on the organizational innovation processes. To achieve this objective, the DMAIC methodology was used – define (D), measure (M), analyze (A), improve (I) and control (C). Based on this methodology by introducing innovation in the improvement phase of the DMAIC model, we developed the model called DMAIC - IM (DMAIC - Innovation Management model). A case study related to the implementation of the DMAIC-IM Model was carried out within a company that produces and sells products for the automotive industry. Thus, the performances of the processes were measured, the obtained values were compared with the ideal values from a statistical point of view and the methods for eliminating the variations were identified. Also, the critical factors of the innovation success of organizations were analyzed resulting ways to remove the obstacles that lead to this success. According to the research results, the application of the Six Sigma methodology has a positive impact on the performance of the organizational innovation processes. The proposed solution has a set of indicators and can help organizations to improve their system of evaluating the innovation processes performances.

Lean Six Sigma for the healthcare sector: a multiple case study analysis from the Indian context

2019 ◽  
Vol 37 (1) ◽  
pp. 90-111 ◽  
Author(s):  
Shreeranga Bhat ◽  
Jiju Antony ◽  
E.V. Gijo ◽  
Elizabeth A. Cudney
Keyword(s):  
Case Studies ◽  
Six Sigma ◽  
Medical Records ◽  
Lean Six Sigma ◽  
Healthcare Sector ◽  
Value Stream Mapping ◽  
Private Hospitals ◽  
Content Type ◽  
Multiple Case ◽  
The Impact

Purpose The purpose of this paper is to explore the voice of the customer, key performance indicators, critical to quality characteristics, critical success factors, and commonly used tools and techniques for deploying the Lean Six Sigma (LSS) strategy in Indian private hospitals, with special attention to the medical records. Design/methodology/approach The study utilizes the action research methodology to obtain a greater understanding of the use of LSS in the Indian healthcare sector. Multiple case studies were designed and successfully deployed to understand and ascertain challenges in LSS implementation. Five case studies were carried out in the Medical Records Departments (MRD) of four private hospitals in India. Findings Patients perceive that waiting in queue harms their health, which can be rectified by addressing the cycle time of the system. The research also found that effective leadership, availability of data, involvement of cross-functional team and effective communication are critical to the success of LSS projects. In addition, control charts, cause and effect diagram, 5S, gemba, two-sample t-test, standardization, waste analysis and value stream mapping are some of the common tools used to improve healthcare systems. Research limitations/implications The research was restricted to studying the impact of LSS on the workflow and resource consumption of the MRD in Indian allopathic hospitals only. The validity of the results can be improved by including more hospitals and more case studies from the healthcare sector in different countries. Originality/value The findings will enable researchers, academicians and practitioners to incorporate the results of the study in LSS implementation within the healthcare system to increase the likelihood of successful deployment. This will provide greater stimulus across other departments in the hospital sector for wider and broader application of LSS for creating and sustaining process improvements.

Lean Six Sigma in French and Polish Small and Medium-Sized Enterprises - The Pilot Research Results

2015 ◽  
Vol 637 ◽  
pp. 1-6
Author(s):  
Piotr Grudowski ◽  
Małgorzata Wiśniewska ◽  
Ewa Leseure
Keyword(s):  
Case Studies ◽  
Six Sigma ◽  
Lean Six Sigma ◽  
Pilot Studies ◽  
Research Results ◽  
Individual Interviews ◽  
Six Sigma Methodology

The article presents results of the research conducted in Polish and French small and medium-sized enterprises referring to the context of the implementation and application of the concept of Lean Six Sigma. The research was conducted in the form of case studies, observations and individual interviews. The pilot studies led to the identification of the needs, expectations, concerns and experiences of these companies. At the same time possible benefits and the barriers related to the implementation of the Lean Six Sigma methodology in the SMEs were disclosed. The results of the research considered also the suggestions and expectations of the employees of the surveyed organizations. The majority of companies using elements of the LSS in both countries had difficulty with the correct use of the of Lean or Six Sigma tools. These results ultimately confirmed the demand for Lean Six Sigma methodology dedicated to SME sector.

scholarly journals Integrating of Lean Six Sigma Methodology and Ergonomics Principles for Improvement in an Assembly Industrial Workstation

2019 ◽  
Vol 25 (9) ◽  
pp. 12-29
Author(s):  
Iman Qassin Alsaffar ◽  
Hussein Salim Ketan
Keyword(s):  
Six Sigma ◽  
Measurement Data ◽  
Value Added ◽  
Lean Six Sigma ◽  
Work Condition ◽  
Research Plan ◽  
Six Sigma Methodology ◽  
The Impact ◽  
Selection Of

Lean Six Sigma methodologies and Ergonomics principles are the main pillars of this work given their importance in the implementation of continuous improvement in assembly workstations design. When looking at the introduction of the Ergonomics that has been affected by the integration of the Lean and Six Sigma for improvements, it is necessary to understand why these methodologies belong to each other and how they can be handled in the industrial field. The aim of the work seeks towards the impact of analyzing the integration of the basics tools of Lean and Six Sigma that enhanced Ergonomics highlighted the importance of using the priority matrix in the selection of the priority criteria. Two models of a system based on building a knowledge base were used to collect and record measurement data from information and facts. The first is the "Process-flow vs. Time Efficiency" relates to "value added and non-value added" activities. The second is the "Work-Condition vs. Ergonomics Effects", which focuses on postural movements of the worker. These integrative models are represented by the application of a system called "LSS + ERGO System". The appropriate state that can deal with this situation is the use of Smart Priority Matrices that will prove to be a useful tool. This method (tool) is possible to understand what actions are potential and important to be implemented, according to the track that the research will be taken. The results show that the improvement suggestions existing in the Improve stage focused on the opportunities that weigh larger than the average (10%)  obtain the acceptable procedures for optimization proposals can be identified as the research plan is presented for implementation. The case study has been implemented in the General Company for Hydraulic Industries/ Damper Assembly Factory.  

Lean Principles and Optimizing Flow

2019 ◽  
pp. 169-184
Author(s):  
Alan D. Smith
Keyword(s):  
Customer Satisfaction ◽  
Case Studies ◽  
Six Sigma ◽  
Successful Implementation ◽  
Business Practices ◽  
Lean Principles ◽  
Lean Practices ◽  
The Future ◽  
Local Companies ◽  
Best Business Practices

This chapter aims to provide an elementary background on lean methodologies from its beginnings at Toyota through current applications of lean processes at local companies. Via case studies, a greater understanding of the advantages of lean systems will be attempted along with a discussion of the future of lean practices. Notable improvements to the lean philosophy, such as successful implementation of six-sigma techniques, are addressed through interdisciplinary case studies of successful best business practices. Therefore, we need a cluster of metrics, certainly more than just cost. If we cannot adequately measure customer satisfaction and utility, we need to have more subjective ways to measure it in order to understand its complexities. Unfortunately, it is unlikely that there is a one-size-fits-all solution, as many managers are more prone to try something that has worked elsewhere in times of crisis, but has limited applications to other dissimilar problems.

scholarly journals Applying surrogate variables to deal with destructive characteristics for robustification using Six Sigma methodology

2015 ◽  
Vol 14 (3-4) ◽  
Author(s):  
Mohammad Amin Javadi ◽  
Sadigh Raissi
Keyword(s):  
Customer Satisfaction ◽  
Robust Design ◽  
Six Sigma ◽  
Quality Characteristics ◽  
Design Concepts ◽  
Multiple Quality Characteristics ◽  
Surrogate Variables ◽  
Six Sigma Methodology ◽  
Noise Factors

<p>Even though there are remarkable advances in machinery and technological methodologies toward products robustness and precise operations on processes, engineers always address difficulties in setting a process at desirable conditions. Actually, due to the nature of the destructive characteristics of products and processes they might not be able to cope with the issue. Aforementioned traits create constraints against direct measurement. Consequently, surrogate variables are proposed to go through the obstacle. Since sources of deviations are easy to affect as noise factors, experts are required to ameliorate skillfully. Multiple quality characteristics are contemplated simultaneously in different industries such as pharmaceutical, food sections or productions for improving both product reliability and customer satisfaction. In order to overcome the expressed problems and facilitate the processes, a model is constructed through robust design concepts and a case study shows how to surmount the problem of working with different destructive quality characteristics at the same time by using Six Sigma methodology.</p>

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