User Involvement in E-Government Development Projects

2011 ◽  
pp. 734-750
Author(s):  
Asbjørn Folstad ◽  
John Krogstie ◽  
Lars Risan ◽  
Ingunn Moser
Keyword(s):  
Health Care ◽  
Public Sector ◽  
Human Computer Interaction ◽  
Case Studies ◽  
User Involvement ◽  
Development Projects ◽  
Future Trends ◽  
Wide Range ◽  
Computer Interaction ◽  
Government Development

User involvement in E-Government projects is presented and discussed. Different methods and practices are analyzed in relation to a differentiation between traditional government participatory practices and Human-Computer Interaction (HCI). Some of the user involvement practices are exemplified through two Norwegian case studies: (1) An electronic patient journal for hospital based health care and (2) an electronic post journal, where the Norwegian public (via the Norwegian press) is provided insight in public sector correspondence. User involvement methods and practices are in particular discussed with regard to the challenges of the wide range of users and stakeholders, legal limitations, and evolving goal hierarchies of E-Government projects. Future trends and research opportunities within the field of user involvement in E-Government development are identified.

User Involvement in E-Government Development Projects

2007 ◽  
pp. 280-299 ◽  
Author(s):  
Asbjørn Folstad ◽  
John Krogstie ◽  
Lars Risan ◽  
Ingunn Moser
Keyword(s):  
Health Care ◽  
Public Sector ◽  
Human Computer Interaction ◽  
Case Studies ◽  
User Involvement ◽  
Development Projects ◽  
Future Trends ◽  
Wide Range ◽  
Computer Interaction ◽  
Government Development

User involvement in E-Government projects is presented and discussed. Different methods and practices are analyzed in relation to a differentiation between traditional government participatory practices and Human-Computer Interaction (HCI). Some of the user involvement practices are exemplified through two Norwegian case studies: (1) An electronic patient journal for hospital based health care and (2) an electronic post journal, where the Norwegian public (via the Norwegian press) is provided insight in public sector correspondence. User involvement methods and practices are in particular discussed with regard to the challenges of the wide range of users and stakeholders, legal limitations, and evolving goal hierarchies of E-Government projects. Future trends and research opportunities within the field of user involvement in E-Government development are identified.

Cyberinsecurity and Cyberwarfare

2015 ◽  
pp. 383-396 ◽  
Author(s):  
Alan Chong
Keyword(s):  
Social Science ◽  
Human Computer Interaction ◽  
Case Studies ◽  
Asian Countries ◽  
User Behaviour ◽  
Social Science Theory ◽  
Science Theory ◽  
Solid Foundation ◽  
Computer Interaction

This chapter seeks to define the term “cyberinsecurity” as the intersection of human fears and errors with user behaviour in a digital setting. Examining links between psychology and human-computer interaction, the author explores several case studies set against the context of cyber-authoritarianism in Asian countries and argues that any attempts to address or advance studies in cybersecurity and cyberwarfare must be grounded in a solid foundation of current social science theory.

The Practical Challenges of Implementing Algorithmic Regulation for Public Services

2019 ◽  
pp. 150-177
Author(s):  
Alex Griffiths
Keyword(s):  
Higher Education ◽  
Risk Assessment ◽  
Health Care ◽  
Public Sector ◽  
Case Studies ◽  
Risk Prediction ◽  
Public Services ◽  
The Public ◽  
Regulatory Domains ◽  
Limited Effectiveness

This chapter focuses on one particularly salient application of algorithmic regulation in the public sector—for the purposes of risk assessment to inform decisions about the allocation of enforcement resources, focusing on their accuracy and effectiveness in risk prediction. Drawing on two UK case studies in health care and higher education, it highlights the limited effectiveness of algorithmic regulation in these contexts, drawing attention to the pre-requisites for algorithmic regulation to fully play to its predictive strengths. In so doing, it warns against any premature application of algorithmic regulation to ever-more regulatory domains, serving as a sober reminder that delivering on the claimed promises of algorithmic regulation is anything but simple, straightforward or ‘seamless’.

scholarly journals Bridging the Gap Between Academic Research and Pragmatic Needs in Usability: A Hybrid Approach to Usability Evaluation of Health Care Information Systems (Preprint)

2018 ◽  
Author(s):  
Devin M Mann ◽  
Sara Kuppin Chokshi ◽  
Andre Kushniruk
Keyword(s):  
Health Care ◽  
Case Studies ◽  
Hybrid Approach ◽  
Academic Research ◽  
Usability Testing ◽  
Usability Evaluation ◽  
Agile Development ◽  
Development Projects ◽  
Full Spectrum ◽  
Academic Settings

BACKGROUND Technology is increasingly embedded into the full spectrum of health care. This movement has benefited from the application of software development practices such as usability testing and agile development processes. These practices are frequently applied in both commercial or operational and academic settings. However, the relative importance placed on rapid iteration, validity, reproducibility, generalizability, and efficiency differs between the 2 settings and the needs and objectives of academic versus pragmatic usability evaluations. OBJECTIVE This paper explores how usability evaluation typically varies on key dimensions in pragmatic versus academic settings that impact the rapidity, validity, and reproducibility of findings and proposes a hybrid approach aimed at satisfying both pragmatic and academic objectives. METHODS We outline the characteristics of pragmatic versus academically oriented usability testing in health care, describe the tensions and gaps resulting from differing contexts and goals, and present a model of this hybrid process along with 2 case studies of digital development projects in which we demonstrate this integrated approach to usability evaluation. RESULTS The case studies presented illustrate design choices characteristic of our hybrid approach to usability evaluation. CONCLUSIONS Designed to leverage the strengths of both pragmatically and academically focused usability studies, a hybrid approach allows new development projects to efficiently iterate and optimize from usability data as well as preserves the ability of these projects to produce deeper insights via thorough qualitative analysis to inform further tool development and usability research by way of academically focused dissemination.

Practical Formal Methods in Human–Computer Interaction

2018 ◽  
Author(s):  
Alan Dix
Keyword(s):  
Human Computer Interaction ◽  
Computer Science ◽  
Formal Methods ◽  
Case Studies ◽  
Early Development ◽  
Interaction Design ◽  
Formal Training ◽  
Theoretical Interest ◽  
Safety Critical ◽  
Computer Interaction

This chapter explores how precise formal methods can be used effectively and practically in interaction design. The term ‘formal methods’ in computer science refers to a suite of techniques drawing on mathematical notions of sets, logic, and functions or precise diagrammatic notations, most of which are currently primarily focused on safety-critical applications in the aerospace or nuclear industries. While research into broader use of these methods could be regarded as a theoretical interest, the early development of formal methods was driven as much by practical considerations as theory. This chapter features two case studies on formal notations and their use in areas of practical interaction design beyond safety-critical applications, as well as understood, used, and appropriated by clients and designers who have no formal training or expertise. Each offers specific notations and techniques to the reader and also explores more general lessons for creating practical formal methods for HCI.

A Brief Survey on User Modelling in Human Computer Interaction

2012 ◽  
pp. 1-19
Author(s):  
Pradipta Biswas
Keyword(s):  
Human Computer Interaction ◽  
User Model ◽  
User Modelling ◽  
User Models ◽  
History Of Development ◽  
Wide Range ◽  
History Of ◽  
Modelling Techniques ◽  
Computer Interaction ◽  
Modelling Approaches

This chapter presents a brief survey of different user modelling techniques used in human computer interaction. It investigates history of development of user modelling techniques and classified the existing models into different categories. In the context of existing modelling approaches it presents a new user model and its deployment through a simulator to help designers in developing accessible systems for people with a wide range of abilities. This chapter will help system analysts and developers to select and use appropriate type of user models for their applications.

Human-computer interaction in health care

1998 ◽  
Author(s):  
Pamela Jamar ◽  
John Mattison ◽  
Matthew J. Orland ◽  
Jo Carol Gordon Hiatt ◽  
John Karat ◽  
...  
Keyword(s):  
Health Care ◽  
Human Computer Interaction ◽  
Computer Interaction

Portfolio management of development projects in Danish municipalities

2015 ◽  
Vol 28 (1) ◽  
pp. 11-28 ◽  
Author(s):  
Jan Stentoft Arlbjørn ◽  
Per Vagn Freytag ◽  
Lisa Thoms
Keyword(s):  
Public Sector ◽  
Portfolio Management ◽  
Development Projects ◽  
Generic Level ◽  
Content Type ◽  
The Public ◽  
Administrative Functions ◽  
Wide Range ◽  
And Control ◽  
Practical Implications

Purpose – Danish municipalities are undergoing continuous changes. An important part of these changes are the introduction and implementation of a wide range of development projects. The purpose of this paper is to focus on the challenges of initiation and implementation of development projects in municipalities. Design/methodology/approach – The focus is on development projects, which are defined as projects undertaken to improve the workflow and processes of administrative functions in municipalities. The empirical component is based on two pilot interviews in two municipalities and a quantitative questionnaire distributed to all Danish municipalities. Findings – Extant literature contains limited contributions regarding the overall management of development projects in municipalities. There seems to be an awareness of the importance of developing working procedures to ensure greater efficiency in Danish municipalities, but this development is often not prioritised relative to operational tasks. The absence of prioritisation is an indication of the potential for improving the portfolio management of development projects. Research limitations/implications – The response to the quantitative questionnaire is provided by one employee in a municipality. As such, the research may reveal the views of one individual in particular and not those of the municipality in general. Practical implications – The paper provides empirical evidence of the ambidextrous challenges in the context of public sector management. At a more generic level, the paper highlights the importance of improving portfolio management of development projects. Originality/value – This paper is the first that one to focus on the orchestration of development projects in the public sector (here analysed through Danish municipalities). Management and control of such projects is much more sensitive to political decision processes than are similar tasks in the private sector.

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