Repeated Use of E-Gov Web Sites

2011 ◽  
pp. 2007-2025
Author(s):  
Sangmi Chai ◽  
T. C. Herath ◽  
I. Park ◽  
H. R. Rao
Keyword(s):  
Web Sites ◽  
Service Performance ◽  
Race Difference ◽  
Confidential Information ◽  
Perceived Performance ◽  
Government Web Sites ◽  
Potential Success ◽  
Repeated Use ◽  
Intention To Continue ◽  
The Relationship

The potential success of e-government depends on its citizens adopting online services and the security of those services. However, despite the development and diffusion of a variety of government services on the Internet, little research has been carried out regarding: (1) the impact of perceived confidentiality of a user’s information on his or her intention to use the service; (2) the relationship between intention towards repeated use and satisfaction derived from service performance of government; and (3) the moderating effect of demographic characteristics (gender and race difference) on the relationship between a user’s satisfaction, confidentiality and repeated use intention. This paper develops an integrated framework of intentions towards repeated use with a level of confidential information shared by a user as one factor and e-government satisfaction derived from service performance as another factor. The results suggest that a user’s intention to continue using government Web sites is related to the user’s satisfaction, perceived performance of the Web site and the requirement for confidential information. This research also confirms that gender difference does moderate the relationship between users’ satisfaction levels and repeated use intention. Race difference has an effect on the strength of the relationship between the user’s perceived confidentiality and repeated use intention.

Repeated Use of E-Gov Web Sites

2008 ◽  
pp. 2830-2848
Author(s):  
Sangmi Chai ◽  
T. C. Herath ◽  
I. Park ◽  
H. R. Rao
Keyword(s):  
Web Sites ◽  
Service Performance ◽  
Race Difference ◽  
Confidential Information ◽  
Perceived Performance ◽  
Government Web Sites ◽  
Potential Success ◽  
Repeated Use ◽  
Intention To Continue ◽  
The Relationship

The potential success of e-government depends on its citizens adopting online services and the security of those services. However, despite the development and diffusion of a variety of government services on the Internet, little research has been carried out regarding: (1) the impact of perceived confidentiality of a user’s information on his or her intention to use the service; (2) the relationship between intention towards repeated use and satisfaction derived from service performance of government; and (3) the moderating effect of demographic characteristics (gender and race difference) on the relationship between a user’s satisfaction, confidentiality and repeated use intention. This paper develops an integrated framework of intentions towards repeated use with a level of confidential information shared by a user as one factor and e-government satisfaction derived from service performance as another factor. The results suggest that a user’s intention to continue using government Web sites is related to the user’s satisfaction, perceived performance of the Web site and the requirement for confidential information. This research also confirms that gender difference does moderate the relationship between users’ satisfaction levels and repeated use intention. Race difference has an effect on the strength of the relationship between the user’s perceived confidentiality and repeated use intention.

Repeated Use of E-Gov Websites

2008 ◽  
pp. 158-182 ◽  
Author(s):  
Sangmi Chai ◽  
T. C. Herath ◽  
I. Park ◽  
H. R. Rao
Keyword(s):  
Service Performance ◽  
Race Difference ◽  
Confidential Information ◽  
Perceived Performance ◽  
On Line ◽  
Potential Success ◽  
Repeated Use ◽  
Government Websites ◽  
Intention To Continue ◽  
The Relationship

The potential success of e-government depends on its citizens’ adopting on-line services and the security of those services. However, despite the development and diffusion of a variety of government services on the Internet, little research has been carried out regarding; (1) the impact of perceived confidentiality of a user’s information on his/her intention to use the service, and (2) the relationship between intention towards repeated use and satisfaction derived from service performance of government. (3) The moderating effect of demographic characteristics (gender and race difference) on the relationship between a user’s satisfaction, confidentiality and repeated use intention. This paper develops an integrated framework of intentions towards repeated use with a level of confidential information shared by a user as one factor and e-government satisfaction derived from service performance as another factor. The results suggest that a user’s intention to continue using government websites is related to the user’s satisfaction, perceived performance of the website and the requirement for confidential information. This research also confirms that gender difference does moderate the relationship between users’ satisfaction levels and repeated use intention. Race difference has an effect on the strength of the relationship between the user’s perceived confidentiality and repeated use intention.

A Brave New E-World? An Exploratory Analysis of Worldwide E-Government Readiness, Level of Democracy, Corruption, and Globalization

2007 ◽  
pp. 180-202
Author(s):  
Zlatko J. Kovacic
Keyword(s):  
Web Sites ◽  
Supply Side ◽  
Demand Side ◽  
Correlation And Regression Analysis ◽  
Services Delivery ◽  
Government Web Sites ◽  
Telecommunication Infrastructure ◽  
Readiness Level ◽  
Using Data ◽  
The Relationship

This chapter reports research results on the relationship between e-government readiness and its components and the level of democracy, corruption and globalization for 191 countries. A supply-side approach to e-government analysis using data about national government Web sites, telecommunication infrastructure and human capital was taken rather than a demand-side approach, which is based on the real use of e-government Web sites by citizens, businesses and government, or their perceptions of the online services delivery. Statistically significant differences in the level of e-government readiness and its components between three groups of countries classified according to the level of democracy were identified using ANOVA. It was also shown, using correlation and regression analysis, that e-government readiness indices are related to the level of democracy, corruption and globalization.

Analisis Kinerja Pelayanan Angkutan Perintis di Wilayah Kecamatan Liukang Tangaya Kabupaten Pangkajene dan Kepulauan

2020 ◽  
Vol 24 (1) ◽  
pp. 51-57
Author(s):  
Glen Jimmy Latumahina ◽  
Misliah Idrus ◽  
Andi Chairunnisa
Keyword(s):  
Web Sites ◽  
Swot Analysis ◽  
Development Strategies ◽  
Service Performance ◽  
Load Factor ◽  
Total Load ◽  
Government Web Sites ◽  
Passenger Load Factor ◽  
Transportation Route

Analyze Service Performance of Pioneer Transportation in Liukang Tangaya Sub-district Area, Pangkajene and Islands District. The aim of this study was to find out efficiency of the pioneer transportation performance in Liukang Tangaya Sub-district Area and the variables that affect to it, and to formulate the development strategies in the future also.The approach of this study was quantitative.  Data collection performed by direct observation. Total load data processed to obtain load factor as benchmark to determine efficiency and continued by analyzing the influence variables to formulate the development strategies by using SWOT analysis. The result showed that the pioneer transportation route R-44 was efficient, where passenger load factor for line Liukang Tangaya – Maccini Baji more than 100% and cargo below 6%, with realized frequency also as much 89%. The affecting variables are the amount of cargo quantity and the amenities of load space.  The development strategies that suggested are: (i) Increase the quality of passenger’s service on board as well as when in harbor, (ii) Intensify socialization related to schedule information departure of the ship either by print media or by government web sites to stimulate more cargo quantity, (iii) fleet regenerate with more greater passenger’s capacity and load space equipped with cooler, (iv) increase shipping frequency numbers so that passenger buildup would never happen.

A Brave New E-World? An Exploratory Analysis of Worldwide E-Government Readiness, Level of Democracy, Corruption, and Globalization

2008 ◽  
pp. 3447-3454
Author(s):  
Zlatko J. Kovacic
Keyword(s):  
Web Sites ◽  
Supply Side ◽  
Demand Side ◽  
Correlation And Regression Analysis ◽  
Services Delivery ◽  
Government Web Sites ◽  
Telecommunication Infrastructure ◽  
Readiness Level ◽  
Using Data ◽  
The Relationship

This chapter reports research results on the relationship between e-government readiness and its components and the level of democracy, corruption and globalization for 191 countries. A supply-side approach to e-government analysis using data about national government Web sites, telecommunication infrastructure and human capital was taken rather than a demand-side approach, which is based on the real use of e-government Web sites by citizens, businesses and government, or their perceptions of the online services delivery. Statistically significant differences in the level of e-government readiness and its components between three groups of countries classified according to the level of democracy were identified using ANOVA. It was also shown, using correlation and regression analysis, that e-government readiness indices are related to the level of democracy, corruption and globalization.

Designing a CRM-Based E-Government Usability Services Framework

2011 ◽  
pp. 57-77 ◽  
Author(s):  
C. Chang
Keyword(s):  
Web Sites ◽  
Evaluation System ◽  
Public Services ◽  
Relationship Management ◽  
Electronic Government ◽  
Government Information ◽  
New Paradigm ◽  
Government Web Sites ◽  
The Government ◽  
The Relationship

The “electronic government” movement has swept across most countries in the last decade. This movement represents a new paradigm for public services. As we know, traditional public services may be improved in many ways by the Internet. According to the literature reviewed, we found many studies were only focused on how to technically establish Web sites that allow citizens appropriate access to government information. However, few studies paid attention to the relationship management among the different e-government stakeholders. Therefore, the objective of this chapter is to integrate the relationship management among the three groups of stakeholders: the government itself, its citizens and employees. In this chapter, we will examine the literature regarding to the underlying rationale of a successful e-government. Also, an evaluation system for the usability of government Web sites that support relationship management among citizens, government employees and public services are developed and empirically tested.

A Brave New E-World? An Exploratory Analysis of Worldwide E-Government Readiness, Level of Democracy, Corruption and Globalization

2011 ◽  
pp. 3704-3720
Author(s):  
Zlatko J. Kovacic
Keyword(s):  
Web Sites ◽  
Supply Side ◽  
Demand Side ◽  
Correlation And Regression Analysis ◽  
Services Delivery ◽  
Government Web Sites ◽  
Telecommunication Infrastructure ◽  
Readiness Level ◽  
Using Data ◽  
The Relationship

This paper reports research results on the relationship between e-government readiness and its components and the level of democracy, corruption, and globalization for 191 countries. A supply-side approach to e-government analysis using data about national government Web sites, telecommunication infrastructure, and human capital was taken rather than a demand-side approach, which is based on the real use of e-government Web sites by citizens, businesses, and government, or their perceptions of the online services delivery. Statistically significant differences in the level of e-government readiness and its components between three groups of countries classified according to the level of democracy were identified using ANOVA. It was also shown, using correlation and regression analysis, that e-government readiness indices are related to the level of democracy, corruption, and globalization.

The relationship between aviators' home-based stress to work stress and self-perceived performance.

2000 ◽  
Author(s):  
Edna R. Fiedler ◽  
Pam Della Rocco ◽  
David J. Schroeder ◽  
Kiet T. Nguyen
Keyword(s):  
Work Stress ◽  
Perceived Performance ◽  
Home Based ◽  
The Relationship

scholarly journals Evaluating the Role of Government Collaboration in the Perceived Performance of Community-Based Nonprofits: Three Propositions

2020 ◽  
Author(s):  
José Nederhand
Keyword(s):  
The Political ◽  
Network Ties ◽  
Community Based ◽  
Role Of Government ◽  
Perceived Performance ◽  
Political Network ◽  
And Performance ◽  
Nonprofit Collaboration ◽  
The Relationship

Abstract The topic of government-nonprofit collaboration continues to be much-discussed in the literature. However, there has been little consensus on whether and how collaborating with government is beneficial for the performance of community-based nonprofits. This article examines three dominant theoretical interpretations of the relationship between collaboration and performance: collaboration is necessary for the performance of nonprofits; the absence of collaboration is necessary for the performance of nonprofits; and the effect of collaboration is contingent on the nonprofits’ bridging and bonding network ties. Building on the ideas of governance, nonprofit, and social capital in their respective literature, this article uses set-theoretic methods (fsQCA) to conceptualize and test their relationship. Results show the pivotal role of the nonprofit’s network ties in mitigating the effects of either collaborating or abstaining from collaborating with government. Particularly, the political network ties of nonprofits are crucial to explaining the relationship between collaboration and performance. The evidence demonstrates the value of studying collaboration processes in context.

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