Developing Information Communication Technologies for the Human Services

Author(s):  
Jennifer Martin ◽  
Elspeth McKay

This chapter introduces a design process for developing useful information communication technologies for the human services. Key to the success of the design process is an in-depth knowledge and understanding of user needs and requirements. The stages involved in the design process are presented in this chapter and include: user and task analysis, persona and scenario development and the establishment of measurable usability goals. A case study illustrates the application of this design process to develop a Web enabled electronic work requirement awareness program (e-WRAP) for people recovering from mental illness seeking employment. The challenge for social workers is to use these new technologies to improve service provision and enhance quality of life without compromising ethical standards of practice; particularly in relation to client confidentiality, privacy and self-determination.

2011 ◽  
pp. 627-641
Author(s):  
Jennifer Martin ◽  
Elspeth McKay

This chapter introduces a design process for developing useful information communication technologies for the human services. Key to the success of the design process is an in-depth knowledge and understanding of user needs and requirements. The stages involved in the design process are presented in this chapter and include: user and task analysis, persona and scenario development and the establishment of measurable usability goals. A case study illustrates the application of this design process to develop a Web enabled electronic work requirement awareness program (e-WRAP) for people recovering from mental illness seeking employment. The challenge for social workers is to use these new technologies to improve service provision and enhance quality of life without compromising ethical standards of practice; particularly in relation to client confidentiality, privacy and self-determination.


2010 ◽  
pp. 369-383
Author(s):  
Jennifer Martin ◽  
Elspeth McKay

This chapter introduces a design process for developing useful information communication technologies for the human services. Key to the success of the design process is an in-depth knowledge and understanding of user needs and requirements. The stages involved in the design process are presented in this chapter and include: user and task analysis, persona and scenario development and the establishment of measurable usability goals. A case study illustrates the application of this design process to develop a Web enabled electronic work requirement awareness program (e-WRAP) for people recovering from mental illness seeking employment. The challenge for social workers is to use these new technologies to improve service provision and enhance quality of life without compromising ethical standards of practice; particularly in relation to client confidentiality, privacy and self-determination.


2012 ◽  
pp. 875-899
Author(s):  
Kavita Karan

E-Governance, inclusive of e-democracy, e-government, and e-business, has the power to improve processes, connect citizens, and build interactions with civil societies. The infusion of Information Communication Technologies (ICTs) by the governments, civil society organizations, and political institutions to engage citizens, have promoted greater participation in the process of governance. E-Democracy encompasses all forms of electronic interaction between the elected government and the electorate. Examples include e-voting, e-consultation, e-representatives, e-campaigning, online deliberative polling, e-petitions, and e-referendums. India is the largest democracy in the world and a frontrunner in the use of ICTs for e-governance and e-democracy. The last few elections witnessed a surge in the use of new technologies inclusive of Internet, social networking, and mobile technologies, alongside the traditional forms of electioneering. This chapter examines the e-governance and e-democracy strategies, and the innovative new media technologies used by political parties, industrial corporations, and other organizations that have e-engaged the citizens.


Author(s):  
Agnes Chigona ◽  
Rabelani Dagada

Tertiary institutions in the developing countries are investing a lot in equipping their institutions with Information Communication Technologies (ICT) for teaching and learning. However, there is still a low adoption rate in the use of the new technologies among many academics in these countries. This chapter aims at analysing the factors that impact on the academics’ effective use of ICTs for teaching and learning in the new education paradigm. Sen’s Capability Approach was used as a conceptual lens to examine the academics’ phenomena. Data was collected through in-depth interviews. The analysis of the findings has shown that individual, social, and environmental factors are preventing some academics from realising their potential capabilities from using the new technologies. It is recommended, therefore, that institutions in the developing countries should look into, and deal with accordingly, the conversion factors that are impacting on the academics’ capabilities when utilising the new technologies.


Author(s):  
Matthew Mitchell

NetTel@Africa (NetTel) is a transnational capacity development program focused on improving the policy and regulatory environment for the information communication technologies (ICT) and telecommunications (telecom) sectors. Originally, NetTel was developed as a programmatic response by USAID’s Leland Initiative to a request for human resource development by the Telecommunications Regulators Association of Southern Africa. NetTel is aligned with the USAID. During the development of the program, it became evident that an expansion of NetTel beyond the Southern African Development Community (SADC) region would greatly improve the quality of capacity development in formulating policies and regulation. Recently, NetTel has expanded to priority Western and Eastern African nations.


Author(s):  
Ayesha Saleem ◽  
Kiyohide Higuchi

In the globalized environment, the economic growth significantly depends on the countries capacity to develop, to apply new technologies and vice versa. Diffusion of information communication technologies is a global phenomenon. Despite of rapid globalization there are considerable differences between nations in terms of adoption and usage of new technologies. This paper aims to draw together the highly eclectic literature on the diffusion of Information and Communication Technology (ICT) Innovation in order to know what have been done, highlight the generic issues, relevant to policy and will initiate further research and develop potential opportunities. This paper also highlight the low level and high level income countries data and ICT policies frame work to draw conclusions and some case studies as an example. The objective is to review the finding the social economic factor for diffusion of ICT Innovation to make policy recommendation for the development of the country.


2021 ◽  
Vol 1 (1) ◽  
pp. 41-55
Author(s):  
Kadriye Hilal Topal

The quality of education is crucial for its competitiveness in the developing world. International tests are organized at regular intervals to measure the quality of education and to see the place in the ranking of countries. The surveys on these examinations have provided a large number of variables that can be effective on the scores of the tests, including family, teacher, school and course equipment and information communication technologies, etc. The important question is which variables are relevant for the students' achievement in these tests. We investigated the barriers of mathematics success of Turkish students in the TIMSS exam and compared their status with Singaporean students who took part in at top of the ranking in the exam. For this, we employed the adaptive elastic net which is one of the regularized regression methods to dataset and compared their prediction accuracy according to three different alpha levels [0.1; 0.5; 0.9] to determine the model that has high variable selection ability with optimal prediction. The adaptive elastic net with the alpha level [0.9] was selected as superior to others. As the findings, a technology-oriented education system can help to success of the students in Turkey and the countries having similar experiences in international tests.


Author(s):  
Ekaterina Egorkina ◽  
Mikhail Ivanov ◽  
Natalia Ivanova ◽  
Nadezda Vladimirovna Uchevatkina

In this chapter, we will pay the special attention to the use of information technologies in the two-level educational process (bachelor-magister), which contributes to the effective formation of scientific-research competences with the direct interconnection of science and production. The main features of forming scientific-research competences are described. The experience in students learning to develop these competences on each grade of education is shown. There are recommendations how to provide the properly quality of scientific-research competences, including using the information-communication technologies.


Author(s):  
Manjit Singh Sidhu ◽  
Lee Chen Kang

Improving and enhancing education is a goal for higher learning institutions that seek to provide better learning techniques, technologies, and educators and generate knowledgeable students to fulfill the needs of industry. A field in need of significant improvement is engineering. One approach is to review the delivery and pedagogies used in the current educational system. This paper examines the problems faced by staff and students in the field of mechanical engineering. In addition, the authors explore new technologies that enhance and promote the learning process.


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