Taking Information Systems Business Process Outsourcing Offshore

2010 ◽  
pp. 1449-1466
Author(s):  
Georgia Beverakis ◽  
Geoffrey N. Dick ◽  
Dubravka Cecez-Kecmanovic
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Lower Cost ◽  
Business Process Outsourcing ◽  
Study Approach ◽  
Interpretive Case Study ◽  
Operational Costs ◽  
Global Presence

As Business Process Outsourcing (BPO) moves offshore and now includes Information Systems (IS) Processes, there is a need to consider a combination of the two. This article explores the factors that a multinational organisation considered when it “offshored” its IS business processes to lower-cost destinations. It focuses on determining the driving factors and challenges faced during the offshore sourcing project. A single, in-depth interpretive case study approach was used to explore this research topic. The results of this study show that the organisation under investigation was primarily driven to offshore its IS business processes in order to become more competitive in the marketplace. This was assisted by the organisation reducing its operational costs, and establishing a global presence in many lower-cost locations offshore. A model was developed, which illustrates the interrelationships that exist between these concepts.

Taking Information Systems Business Process Outsourcing Offshore

2011 ◽  
pp. 284-301
Author(s):  
Georgia Beverakis ◽  
Geoffrey N. Dick ◽  
Dubravka Cecez-Kecmanovi
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Lower Cost ◽  
Business Process Outsourcing ◽  
Study Approach ◽  
Interpretive Case Study ◽  
Operational Costs ◽  
Global Presence

As Business Process Outsourcing (BPO) moves offshore and now includes Information Systems (IS) Processes, there is a need to consider a combination of the two. This article explores the factors that a multinational organisation considered when it “offshored” its IS business processes to lower-cost destinations. It focuses on determining the driving factors and challenges faced during the offshore sourcing project. A single, in-depth interpretive case study approach was used to explore this research topic. The results of this study show that the organisation under investigation was primarily driven to offshore its IS business processes in order to become more competitive in the marketplace. This was assisted by the organisation reducing its operational costs, and establishing a global presence in many lower-cost locations offshore. A model was developed, which illustrates the interrelationships that exist between these concepts.

Taking Information Systems Business Process Outsourcing Offshore

2010 ◽  
pp. 2317-2334
Author(s):  
Georgia Beverakis ◽  
Geoffrey Dick ◽  
Dubravka Cecez-Kecmanovic
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Lower Cost ◽  
Business Process Outsourcing ◽  
Study Approach ◽  
Interpretive Case Study ◽  
Operational Costs ◽  
Global Presence

As Business Process Outsourcing (BPO) moves offshore and now includes Information Systems (IS) Processes, there is a need to consider a combination of the two. This article explores the factors that a multinational organisation considered when it “offshored” its IS business processes to lower-cost destinations. It focuses on determining the driving factors and challenges faced during the offshore sourcing project. A single, in-depth interpretive case study approach was used to explore this research topic. The results of this study show that the organisation under investigation was primarily driven to offshore its IS business processes in order to become more competitive in the marketplace. This was assisted by the organisation reducing its operational costs, and establishing a global presence in many lower-cost locations offshore. A model was developed, which illustrates the interrelationships that exist between these concepts.

Reinventing Business Processes Through Automation

2011 ◽  
pp. 207-239
Author(s):  
D. Paper
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Business Process Reengineering ◽  
Process Reengineering ◽  
Business Analysis

Although numerous firms have experimented with business process reengineering (BPR), many have achieved less than dramatic results (Davenport, 1993; Hammer & Champy, 1993; Kotter, 1995). To explore possible reasons for BPR underachievement, an in-depth case study was undertaken. The case focuses on events surrounding the redesign of a fundamental business process (Personal Lines Insurance) at Safeco Corporation. Redesign is led by the Information Systems and Services (ISS) department as they are in charge of the Personal Lines Systems (PLS) that support the business. Analysis of the interviews provides a detailed description of the project and uncovers possible reasons for failure of the reengineering effort.

Enterprise modelling in support of business process visualization and improvement

1998 ◽  
Vol 212 (8) ◽  
pp. 621-633 ◽  
Author(s):  
I S Murgatroyd ◽  
A Hodgson ◽  
R H Weston
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Best Practice ◽  
Business Processes ◽  
Engineering Practice ◽  
Manufacturing Enterprises ◽  
Process Visualization ◽  
Wide Range ◽  
Current Business

In order to remain competitive, manufacturing enterprises must be able to adapt their business processes, and the associated resources and information systems, to ongoing change. This paper highlights the shortcomings of current business process re-engineering practice and proposes that there is a requirement for a business process for ‘process visualization and improvement’. A framework and methodology for the above business process are described and a case study utilizing the framework is detailed. It is concluded that the process visualization and improvement framework enabled a wide range of company personnel to participate in the case study exercise, to contribute to improved processes and subsequently to hold the view that a significant improvement over previous best practice had been achieved.

An analysis of the application of process improvement techniques in business process outsourcing

2016 ◽  
Vol 33 (3) ◽  
pp. 321-343 ◽  
Author(s):  
Ronan McIvor
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Current Literature ◽  
Design Methodology ◽  
Case Study Approach ◽  
Business Process Outsourcing ◽  
Content Type ◽  
Case Study Analysis ◽  
Study Approach

Purpose – The purpose of this paper is to enhance the understanding of the application of process improvement techniques (PITs) in the business process outsourcing (BPO) process. The paper focuses on how PITs impact the BPO process, and identifies a number of key enablers of applying PITs in the BPO process. Design/methodology/approach – The paper employs a case study approach. In-depth case study analysis of a number of organisations that have employed a number of PITs in BPO is carried out. Findings – The findings support current literature that highlights the importance of formal contracting, relational contracting, and vendor capabilities for applying PITs in BPO. However, the findings also highlight the importance of additional factors, not widely considered in the current literature. The client must possess internal capabilities in PITs and change management to ensure process improvement occurs. Moreover, the findings here have shown that the client must invest in and develop the resources that enhance its capability to employ PITs in BPO. Originality/value – The findings highlight the importance and relevance of process improvement to BPO, and identify a number of important issues for further research in order to bridge the gap between these two complementary areas.

scholarly journals Standard Business Reporting (SBR) Adoption in Australia, Critically Acclaimed, Box Office Flop: Constructivist and Ecological Rationalities in Information Systems (IS) Adoption

2018 ◽  
Vol 22 ◽  
Author(s):  
Arif Perdana ◽  
Alastair Robb ◽  
Fiona Rohde ◽  
Jacqueline Birt
Keyword(s):  
Information Systems ◽  
Business Processes ◽  
Accounting Profession ◽  
Business Reporting ◽  
Box Office ◽  
Interpretive Case Study ◽  
Challenges And Opportunities ◽  
Adoption Decisions ◽  
Organizational Levels

IS enables organizations to improve their productivity, streamline their business processes, and better understand the challenges and opportunities facing their business. These benefits can further accrue to individuals and organizations when they adopt and use the systems. While the benefits of IS are multifarious, IS adoption remains challenging. The far-reaching consequences of IS motivate research examining the antecedents of successful IS adoption both at individual and organizational levels. To examine the complexity of IS adoption, we undertook an interpretive case study of SBR adoption in Australia. We contend that SBR’s context in Australia offers distinctive perspectives on the complexity of IS adoption. We found that IS adoption decisions can be based on both constructivist and ecological rationalities. Our findings can provide insight in improving understanding of the benefits of SBR and have implications for companies, regulators, standard setters, and the accounting profession, more generally.

Reinventing Business Processes through Automation

1999 ◽  
pp. 97-107
Author(s):  
David Paper
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Business Process Reengineering ◽  
Process Reengineering ◽  
Business Analysis

Although numerous firms have experimented with business process reengineering (BPR), many have achieved less than dramatic results (Davenport, 1993; Hammer and Champy, 1993; Kotter, 1995). To explore possible reasons for BPR underachievement, an in-depth case study was undertaken. The case focuses on events surrounding the redesign of a fundamental business process (Personal Lines Insurance) at Safeco Corporation. Redesign is led by the Information Systems and Services (ISS) department as they are in charge of the Personal Lines Systems (PLS) that support the business. Analysis of the interviews provides a detailed description of the project and uncovers possible reasons for failure of the reengineering effort.

Application of Dynamic Instance Queuing to Activity Sequences in Cooperative Business Process Scenarios

2016 ◽  
Vol 25 (01) ◽  
pp. 1650002 ◽  
Author(s):  
Johannes Pflug ◽  
Stefanie Rinderle-Ma
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Real World ◽  
Process Model ◽  
Business Processes ◽  
Production Lines ◽  
Computing Services ◽  
Collaborative Processes ◽  
Work Production

The optimization of their business processes is a crucial challenge for many enterprises. This applies especially for organizations using complex cooperative information systems to support human work, production lines, or computing services. Optimizations can touch different aspects such as costs, throughput times, and quality. Nowadays, improvements in workflows are mostly achieved by restructuring the process model. However, in many applications there is a huge potential for optimizations during runtime as well. This holds particularly true for collaborative processes with critical activities, i.e. activities that require a high setup or changeover time, typically leading to waiting queues in instance processing. What is usually suggested in this situation is to bundle several instances in order to execute them as a batch. How the batching is achieved, however, has been only decided on static rules so far. In this paper, we feature dynamic instance queuing (DIQ) as an approach towards clustering and batching instances based on the current conditions in the process, e.g. attribute values of the instances. Specifically, we extend our previous work on applying DIQ at single activities towards a queuing approach that spans activity sequences (DIQS). The approach is evaluated based on a real-world case study from the manufacturing domain. We discuss limitations and further applications of the DIQ idea, e.g. with respect to collaborative human tasks.

Pemodelan Enterprise Arsitektur Sistem Informasi Pemesanan Jasa Percetakan Menggunakan Kerangka TOGAF

2020 ◽  
Vol 4 (2) ◽  
pp. 18
Author(s):  
Bibit - Sudarsono ◽  
Umi - Faddillah
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Enterprise Modeling ◽  
Improve Performance ◽  
Business Opportunity ◽  
Service Information ◽  
Process Architecture ◽  
System Architecture Design ◽  
A Company

Printing service order information systems sometimes experience problems in completing running business processes including, frequent loss and inaccuracy in registering orders from customers, often also losing order data from customers, recording orders often experience errors, resulting inaccurate reporting of order data. A computerized ordering service information system will greatly help improve performance and accuracy in making reports on business processes running at a company. The existence of enterprise modeling of information systems ordering printing services with the TOGAF framework will be a method that greatly helps management make a decision that will synergize with the business process activities at the company. So that the objectives of the system can be achieved properly. The TOGAF framework can be a solution and will help to produce a system architecture design, a business process architecture, a technology architecture, a number of proposed business opportunity strategy proposals and an ongoing system change proposal.

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