Application of Dynamic Instance Queuing to Activity Sequences in Cooperative Business Process Scenarios

2016 ◽  
Vol 25 (01) ◽  
pp. 1650002 ◽  
Author(s):  
Johannes Pflug ◽  
Stefanie Rinderle-Ma
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Real World ◽  
Process Model ◽  
Business Processes ◽  
Production Lines ◽  
Computing Services ◽  
Collaborative Processes ◽  
Work Production

The optimization of their business processes is a crucial challenge for many enterprises. This applies especially for organizations using complex cooperative information systems to support human work, production lines, or computing services. Optimizations can touch different aspects such as costs, throughput times, and quality. Nowadays, improvements in workflows are mostly achieved by restructuring the process model. However, in many applications there is a huge potential for optimizations during runtime as well. This holds particularly true for collaborative processes with critical activities, i.e. activities that require a high setup or changeover time, typically leading to waiting queues in instance processing. What is usually suggested in this situation is to bundle several instances in order to execute them as a batch. How the batching is achieved, however, has been only decided on static rules so far. In this paper, we feature dynamic instance queuing (DIQ) as an approach towards clustering and batching instances based on the current conditions in the process, e.g. attribute values of the instances. Specifically, we extend our previous work on applying DIQ at single activities towards a queuing approach that spans activity sequences (DIQS). The approach is evaluated based on a real-world case study from the manufacturing domain. We discuss limitations and further applications of the DIQ idea, e.g. with respect to collaborative human tasks.

scholarly journals Decision-making support for input data in business processes according to former instances

2020 ◽  
pp. 51-51
Author(s):  
Miguel Hose Pérez Álvarez ◽  
Luisa Parody ◽  
María Teresa Gómez-López ◽  
Rafael Gasca ◽  
Paolo Ceravolo
Keyword(s):  
Decision Support ◽  
Temporal Variation ◽  
Business Process ◽  
Process Model ◽  
Input Data ◽  
Business Processes ◽  
Strategic Plans ◽  
Correct Execution ◽  
Programming Techniques

Business Processes facilitate the execution of a set of activities to achieve the strategic plans of a company. During the execution of a business process model, several decisions can be made that frequently involve the values of the input data of certain activities. The decision regarding the value of these input data concerns not only the correct execution of the business process in terms of consistency, but also the compliance with the strategic plans of the company. Smart decision-support systems provide information by analyzing the process model and the business rules to be satisfied, but other elements, such as the previous temporal variation of the data during the former executed instances of similar processes, can also be employed to guide the input data decisions at instantiation time. Our proposal consists of learning the evolution patterns of the temporal variation of the data values in a process model extracted from previous process instances by ap plying Constraint Programming techniques. The knowledge obtained is applied in a Decision Support System (DSS) which helps in the maintenance of the alignment of the process execution with the organizational strategic plans, through a framework and a methodology. Finally, to present a proof of concept, the proposal has been applied to a complete case study.

Reinventing Business Processes Through Automation

2011 ◽  
pp. 207-239
Author(s):  
D. Paper
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Business Process Reengineering ◽  
Process Reengineering ◽  
Business Analysis

Although numerous firms have experimented with business process reengineering (BPR), many have achieved less than dramatic results (Davenport, 1993; Hammer & Champy, 1993; Kotter, 1995). To explore possible reasons for BPR underachievement, an in-depth case study was undertaken. The case focuses on events surrounding the redesign of a fundamental business process (Personal Lines Insurance) at Safeco Corporation. Redesign is led by the Information Systems and Services (ISS) department as they are in charge of the Personal Lines Systems (PLS) that support the business. Analysis of the interviews provides a detailed description of the project and uncovers possible reasons for failure of the reengineering effort.

Enterprise modelling in support of business process visualization and improvement

1998 ◽  
Vol 212 (8) ◽  
pp. 621-633 ◽  
Author(s):  
I S Murgatroyd ◽  
A Hodgson ◽  
R H Weston
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Best Practice ◽  
Business Processes ◽  
Engineering Practice ◽  
Manufacturing Enterprises ◽  
Process Visualization ◽  
Wide Range ◽  
Current Business

In order to remain competitive, manufacturing enterprises must be able to adapt their business processes, and the associated resources and information systems, to ongoing change. This paper highlights the shortcomings of current business process re-engineering practice and proposes that there is a requirement for a business process for ‘process visualization and improvement’. A framework and methodology for the above business process are described and a case study utilizing the framework is detailed. It is concluded that the process visualization and improvement framework enabled a wide range of company personnel to participate in the case study exercise, to contribute to improved processes and subsequently to hold the view that a significant improvement over previous best practice had been achieved.

Taking Information Systems Business Process Outsourcing Offshore

2010 ◽  
pp. 1449-1466
Author(s):  
Georgia Beverakis ◽  
Geoffrey N. Dick ◽  
Dubravka Cecez-Kecmanovic
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Lower Cost ◽  
Business Process Outsourcing ◽  
Study Approach ◽  
Interpretive Case Study ◽  
Operational Costs ◽  
Global Presence

As Business Process Outsourcing (BPO) moves offshore and now includes Information Systems (IS) Processes, there is a need to consider a combination of the two. This article explores the factors that a multinational organisation considered when it “offshored” its IS business processes to lower-cost destinations. It focuses on determining the driving factors and challenges faced during the offshore sourcing project. A single, in-depth interpretive case study approach was used to explore this research topic. The results of this study show that the organisation under investigation was primarily driven to offshore its IS business processes in order to become more competitive in the marketplace. This was assisted by the organisation reducing its operational costs, and establishing a global presence in many lower-cost locations offshore. A model was developed, which illustrates the interrelationships that exist between these concepts.

Taking Information Systems Business Process Outsourcing Offshore

2011 ◽  
pp. 284-301
Author(s):  
Georgia Beverakis ◽  
Geoffrey N. Dick ◽  
Dubravka Cecez-Kecmanovi
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Lower Cost ◽  
Business Process Outsourcing ◽  
Study Approach ◽  
Interpretive Case Study ◽  
Operational Costs ◽  
Global Presence

As Business Process Outsourcing (BPO) moves offshore and now includes Information Systems (IS) Processes, there is a need to consider a combination of the two. This article explores the factors that a multinational organisation considered when it “offshored” its IS business processes to lower-cost destinations. It focuses on determining the driving factors and challenges faced during the offshore sourcing project. A single, in-depth interpretive case study approach was used to explore this research topic. The results of this study show that the organisation under investigation was primarily driven to offshore its IS business processes in order to become more competitive in the marketplace. This was assisted by the organisation reducing its operational costs, and establishing a global presence in many lower-cost locations offshore. A model was developed, which illustrates the interrelationships that exist between these concepts.

Taking Information Systems Business Process Outsourcing Offshore

2010 ◽  
pp. 2317-2334
Author(s):  
Georgia Beverakis ◽  
Geoffrey Dick ◽  
Dubravka Cecez-Kecmanovic
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Lower Cost ◽  
Business Process Outsourcing ◽  
Study Approach ◽  
Interpretive Case Study ◽  
Operational Costs ◽  
Global Presence

As Business Process Outsourcing (BPO) moves offshore and now includes Information Systems (IS) Processes, there is a need to consider a combination of the two. This article explores the factors that a multinational organisation considered when it “offshored” its IS business processes to lower-cost destinations. It focuses on determining the driving factors and challenges faced during the offshore sourcing project. A single, in-depth interpretive case study approach was used to explore this research topic. The results of this study show that the organisation under investigation was primarily driven to offshore its IS business processes in order to become more competitive in the marketplace. This was assisted by the organisation reducing its operational costs, and establishing a global presence in many lower-cost locations offshore. A model was developed, which illustrates the interrelationships that exist between these concepts.

scholarly journals Corporate efficiency improvement with business process automation

2018 ◽  
Vol 210 ◽  
pp. 02012
Author(s):  
Robert Waszkowski ◽  
Tadeusz Nowicki ◽  
Kazimierz Worwa
Keyword(s):  
Business Process ◽  
Protective Clothing ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Process Models ◽  
Efficiency Improvement ◽  
Process Automation

The paper outlines the concept for using the Business Process Management System (BPMS) to improve processes in a rental company. It also presents a case study of the implementation of the process approach in a medium-sized company dealing in the production, rental and service of work and protective clothing. The aim of the paper is to prepare reference business process models that allow you to measure and improve all the corporate activities. The process models were prepared in accordance with the BPMN (Business Process Model and Notation). The results of the conducted research prove that well designed business processes may not only be managed but also easily enhanced and automated in a way that allows organization to improve its performance in meaningful ways. The paper describes in detail - in subsequent chapters - sales, warehouse delivery, incoming correspondence handling, and cost accounting processes. In the last chapter the system architecture is presented. The proess models are prepared in an innovative way that allows easy process automation.

scholarly journals BUSINESS PROCESS MODEL DEVELOPMENT IN QUALITY IMPROVEMENT

2017 ◽  
Vol 45 (4) ◽  
pp. 39
Author(s):  
Zoran Nešić ◽  
Predrag Popović ◽  
Miroslav Radojičić ◽  
Leon Ljubić
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Process Model ◽  
Relational Databases ◽  
Business Processes ◽  
Model Development ◽  
Business Process Model ◽  
Building Permits ◽  
Starting Point

This paper emphasizes the importance of developing information systems aimed at improving quality of operations. It is presented the basic and most important steps which are the basis for the formation of information systems. An example which is illustrated in this paper refers to the modeling of business processes and relational databases. The importance of proper and documented business process model is reflected in the consistency of the flow of information, data models and activities and their clear perception. It can be considered that the present step is the basis for the further implementation of information technology. In line with this consideration, this paper aims to highlight the importance of the problem presented in the function of improving quality of operations. The presented methodological framework can be universally applied as a starting point for the design of information systems relating to the segment of building permits issuing.

Reinventing Business Processes through Automation

1999 ◽  
pp. 97-107
Author(s):  
David Paper
Keyword(s):  
Information Systems ◽  
Business Process ◽  
Business Processes ◽  
Business Process Reengineering ◽  
Process Reengineering ◽  
Business Analysis

Although numerous firms have experimented with business process reengineering (BPR), many have achieved less than dramatic results (Davenport, 1993; Hammer and Champy, 1993; Kotter, 1995). To explore possible reasons for BPR underachievement, an in-depth case study was undertaken. The case focuses on events surrounding the redesign of a fundamental business process (Personal Lines Insurance) at Safeco Corporation. Redesign is led by the Information Systems and Services (ISS) department as they are in charge of the Personal Lines Systems (PLS) that support the business. Analysis of the interviews provides a detailed description of the project and uncovers possible reasons for failure of the reengineering effort.

scholarly journals Executable Business Process Modeling

2020 ◽  
pp. 29-34
Author(s):  
Natalya Valentinovna Bogoslovskaya ◽  
Aleksandr Viktorovich Brzhezovskii
Keyword(s):  
Information System ◽  
Information Systems ◽  
Business Process ◽  
Process Model ◽  
Business Processes ◽  
Model Development ◽  
Educational Process ◽  
Business Modeling ◽  
Explanatory Note ◽  
User Tasks

As noted in the explanatory note to the «Information Systems Specialist» professional standard, the success of implementing information systems is largely determined by the accuracy of their adaptation to the business processes of the customer organization. Today, BPMN notation is often used as a tool for extracting requirements for information systems. BPMN provides executable semantics that make it possible not only to draw up a detailed specification of a business process, but also to model it with numerical estimates. The aims of this study are to choose tools for teaching students from the number provided by BPMN notation: descriptive, analytical and executable, which allow to implement the third level of modeling; to define a methodology for teaching business modeling, including the ability to execute business processes in the universal BPMN runtimes and as an add-on on the configuration of the information system. The following methods have been used: comparative analysis and testing of the functionality provided for the development of business processes in the Bizagi and 1C: Enterprise tool environments, including the creation of the data and presentation layers necessary for BPMN execution. As a result, the main stages of business modeling are formulated, a functional comparison of tools for working at the following stages has been carried out: development of a business process model; development of a data layer that supports the execution of the process; mapping data to process tasks – forms of user tasks; programming business rules governing the process; execution of a business process by user-performer. The peculiarity of 1C: Enterprise is that the business process is essentially a superstructure over the layers of data and representations of the finished configuration of a process-oriented information system. The authors believe that both the first and the second approach deserve attention in terms of the educational process at the university for students of 09.03.02 «Information systems and technologies» specialty.

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