The Moderator of Innovation Culture and the Mediator of Realized Absorptive Capacity in Enhancing Organizations' Absorptive Capacity for SPI Success

Software process improvement (SPI) is critical to information system development. In the context of successful SPI, this research focuses on a firm's dynamic learning ability to see how it facilitates an effective means of acquiring and utilizing external SPI knowledge in responding to changing software development environments. Specifically, the authors propose a research model to investigate how two mechanisms of absorptive capacity are incorporated with innovation culture as a contextual factor to enable successful software process improvement. A survey was conducted including 125 SPI certified firms in China and Taiwan to examine the model. The findings indicate that a firm's potential absorptive capacity significantly influences realized absorptive capacity, which has a significant impact on SPI success and acts as a partial mediator between potential absorptive capacity and SPI success. Moreover, the results suggest that the mediating effect of potential absorptive capacity on SPI success via realized absorptive capacity is amplified when innovation culture is imposed.

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Effect of knowledge management on software product experience with mediating effect of perceived software process improvement: An empirical study for Indian software industry

Journal of Information Science ◽

10.1177/0165551519833610 ◽

2019 ◽

Vol 46 (2) ◽

pp. 258-272

Author(s):

Mitali Chugh ◽

Nitin Chanderwal ◽

Rajesh Upadhyay ◽

Devendra Kumar Punia

Keyword(s):

Knowledge Management ◽

Empirical Study ◽

Software Development ◽

Process Improvement ◽

Software Process ◽

Empirical Studies ◽

Software Process Improvement ◽

Mediating Effect ◽

Software Product ◽

The Impact

The software development industry is characterised by swift innovation and competition. To survive, software engineering (SE) organisations need to develop high-quality software products in a timely fashion and at low cost. Knowledge-based approaches to software development are extremely supportive to acquiring new knowledge and leveraging existing knowledge from software projects; this enables constant improvement of software development practices. In this empirical study of Indian SE organisations, we study the impact of managing knowledge for perceived software process improvement (PSPI) and its effect on software product quality. Information technology (IT) in knowledge management (KM) is an important facilitator for any SE organisation desiring to exploit evolving technologies for management of their knowledge assets and for carrying out various KM processes of knowledge capture, storage, retrieval and sharing. Surveys collected from Indian SE organisations were analysed to propose a model using a structured equation modelling (SEM) technique. Our findings reveal that the relation between KM and quality of software product is positively mediated by PSPI. These findings reinforce an arena that is of growing importance to researchers and practitioners and which has seen only a limited number of empirical studies to date in the context of Indian SE organisations.

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The effect of knowledge management on perceived software process improvement

VINE Journal of Information and Knowledge Management Systems ◽

10.1108/vjikms-11-2018-0106 ◽

2019 ◽

Vol 49 (4) ◽

pp. 546-567 ◽

Cited By ~ 1

Author(s):

Mitali Chugh ◽

Nitin Chanderwal ◽

Amar Kumar Mishra ◽

Devendra Kumar Punia

Keyword(s):

Knowledge Management ◽

Empirical Study ◽

Process Improvement ◽

Software Process ◽

Software Process Improvement ◽

Mediating Effect ◽

Equation Modeling ◽

National Capital Region ◽

Content Type ◽

The Relationship

Purpose This study aims to present insights on the relationship between perceived software process improvement (PSPI) and information technology (IT)-enabled knowledge management (KM). Moreover, the study provides an understanding of the mediating effect of critical success factors (CSFs) for effective IT-enabled KM on the previously mentioned relationship. Design/methodology/approach The respondents in the study involved employees in the software engineering (SE) organizations in national capital region in India. The structured equation modeling technique carried out through IBM.SPSS.Amos.v21-EQUiNOX was used to develop and evaluate the proposed framework. The proposed hypothesis testing has been carried out by path analysis using SPSS process macro. Findings The findings of the empirical study reveal that a significant relationship exists between the variables under investigation. Moreover, it was observed that CSFs act as a mediator between PSPI and IT-enabled KM. The identified factors are associated with various aspects as managerial, infrastructure, financial, systems and processes for IT-enabled KM. IT acts as a moderator between KM and PSPI and facilitate the various phases of KM as knowledge creation, storage and retrieval, sharing and application of knowledge. Practical implications The present study introduces a framework for identifying and applying the CSFs that influence the KM initiatives for PSPI in an SE organization. The practitioners can use the CSFs for assessing the performance (strengths and weaknesses) in process of software development and KM practices. Researchers can use the resultant framework proposed in the empirical study for PSPI, IT-enabled KM, and in academia, the framework supports to organize the study of IT-enabled KM for PSPI. Originality/value The general comprehension of the relationship between IT-enabled KM and PSPI for Indian SE organizations is scarce in the literature. Following, the analysis expands the earlier research by exploring the mediating role of the CSFs and the moderating effect of IT for KM and PSPI relationship.

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An integrated model of the knowledge antecedents for exploring software process improvement success

Journal of Enterprise Information Management ◽

10.1108/jeim-03-2019-0084 ◽

2020 ◽

Vol 33 (6) ◽

pp. 1537-1556

Author(s):

Jung-Chieh Lee ◽

Yih-Chearng Shiue ◽

Chung-Yang Chen

Keyword(s):

Process Improvement ◽

Quantitative Research ◽

System Development ◽

Software Process ◽

Mainland China ◽

Software Process Improvement ◽

Learning Ability ◽

Knowledge Gaps ◽

Content Type ◽

The Way

PurposeSoftware process improvement (SPI) is a knowledge activity that is critical to the excellence of information system development. This study observes two knowledge gaps in the quest for SPI success and proposes a research model that integrates existing knowledge antecedents to address these gaps. Based on organizational learning theory and the dynamic capability view, the proposed model consolidates a firm's absorptive capacity (AC), learning ability in terms of exploration and exploitation and knowledge sharing (KS), and it examines the contextual relationships among these knowledge antecedents on the path to SPI success.Design/methodology/approachA quantitative research design is implemented to examine the model with a sample of 138 SPI-certified organizations in Taiwan and Mainland China. The partial least squares (PLS) technique is used for the data analysis.FindingsThe results reveal the following findings. First, AC triggers the effect of exploration/exploitation on SPI success. Second, KS fosters exploitation but has an insignificant influence on exploration. Third, KS can promote AC, and it serves as the sourcing mechanism for all of the knowledge antecedents. Overall, an integrative set of knowledge learning routes is presented in guiding software firms on the way to SPI success.Originality/valueIn addition to identification of the two knowledge gaps, this study advances the authors’ understanding by comprehending the causal associations of the four knowledge antecedents on the way to SPI success.

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The moderating effects of organisational culture on the relationship between absorptive capacity and software process improvement success

Information Technology and People ◽

10.1108/itp-09-2013-0171 ◽

2017 ◽

Vol 30 (1) ◽

pp. 47-70 ◽

Cited By ~ 10

Author(s):

Jung-Chieh Lee ◽

Chung-Yang Chen ◽

Yih-Chearng Shiue

Keyword(s):

Empirical Study ◽

Process Improvement ◽

Absorptive Capacity ◽

Software Process ◽

Software Process Improvement ◽

Organisational Culture ◽

Research Model ◽

Content Type ◽

Capability Maturity ◽

Positive Effects

Purpose The purpose of this paper is to identify the relationships among absorptive capacity (AC), organisational culture (OC), and software process improvement (SPI) implementation success based on capability maturity model integration (CMMI). Specifically, the aim of this study is to understand the roles of potential and realised AC in SPI success. Design/methodology/approach This study proposes a research model and examines the relations among firm AC, SPI success, and OC. The authors surveyed 56 Taiwanese firms that adopted the CMMI-based SPI programme and received official certification. Findings The findings indicate that potential and realised AC have significantly positive effects on SPI success. In particular, realized (AC) partially mediates the effects of potential AC on SPI success. Furthermore, the effects of potential and realised AC on SPI success are significantly moderated by the adhocracy and hierarchy OCs, respectively. Research limitations/implications Given that the scope of this empirical study was limited to Taiwan, the findings might lack generalisability; however, this provides an opportunity for future research. Originality/value This is the first empirical study investigating the influence of AC on CMMI-based SPI success. The proposed research model also examines the moderating relationships of two types of OCs, namely adhocracy and hierarchy, on AC (potential and realized) and SPI success.

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