E-Banking Security

2021 ◽  
pp. 385-397
Author(s):  
Fabio Diniz Rossi ◽  
Rumenigue Hohemberger ◽  
Marcos Paulo Konzen ◽  
Daniel Chaves Temp
Keyword(s):  
Banking Industry ◽  
Online Banking ◽  
Security Measures ◽  
Customer Information ◽  
Economic Organizations ◽  
Account Information ◽  
Money Transfers

The online banking industry has overgrown in recent years and will continue to grow as economic organizations remain to encourage customers to handle online banking transactions such as money transfers, access to account information, or payment of monthly bills. During this period, internet criminals and fraudsters attempting to steal personal customer information hijacked online banking. This article proposes reviewing the ways by which fraudulent activities are performed and what banks are doing to prevent such activities, as well as the new security measures that banks are using to increase customer confidence. Therefore, the authors present the threats, challenges to address such threats, some trends, and future landscapes regarding online banking security.

E-Banking Security

2020 ◽  
pp. 893-904
Author(s):  
Fabio Diniz Rossi ◽  
Rumenigue Hohemberger ◽  
Marcos Paulo Konzen ◽  
Daniel Chaves Temp
Keyword(s):  
Banking Industry ◽  
Online Banking ◽  
Security Measures ◽  
Customer Information ◽  
Economic Organizations ◽  
Account Information ◽  
Money Transfers

The online banking industry has overgrown in recent years and will continue to grow as economic organizations remain to encourage customers to handle online banking transactions such as money transfers, access to account information, or payment of monthly bills. During this period, internet criminals and fraudsters attempting to steal personal customer information hijacked online banking. This article proposes reviewing the ways by which fraudulent activities are performed and what banks are doing to prevent such activities, as well as the new security measures that banks are using to increase customer confidence. Therefore, the authors present the threats, challenges to address such threats, some trends, and future landscapes regarding online banking security.

Customer Satisfaction on e-SERVQUAL in Islamic Online Banking Services

2017 ◽  
Vol 3 (2) ◽  
pp. 29
Author(s):  
NURHAZIRAH HASHIM ◽  
MOHAMMAD ZAIM MOHD SALLEH ◽  
NOR SARA NADIA MUHAMAD YUNUS ◽  
INTAN SYAFINAZ MAT SHAFIE
Keyword(s):  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Pearson Correlation ◽  
Business Environment ◽  
Online Banking ◽  
Security And Privacy ◽  
Accurate Information ◽  
Online Services ◽  
Banking Services ◽  
Customer Information

The recent development in the ecommerce services has shown a variety of established companies participating in the web business environment including Islamic banks. Business with the mostexperience and success in using ecommerce are beginning to realize that the indicator of success or failure of the ecommerce environment was included in the online services. Nowadays, the trend ofa business is to serve the customer with best quality of services to enhance the consumer satisfaction and compete with the global competitors as online services enabled registered user to make productspurchase transaction only through website such as check and manage financial standing, transfer funds, bill payment, prepaid reload and so forth. However, in recent times, Islamic banking users faced problems with the online system such as cannot log in to the system, payment failure and  mostly security and privacy hindrance. Therefore, this study aimed to investigate the relationship between electronic service quality (e-SERVQUAL) and customer satisfaction towards IslamicOnline Banking Services users. Based on the sample size, only 76 respondents were selected to participate in this study by using a convenience sampling. Further, Pearson correlation and multipleregression were reported to analyze the mentioned relationship. The findings have shown that there is a positive relationship between e-SERVQUAL and customer satisfaction in using Islamic onlinebanking services. Based on the findings, Islamic online banking developer is recommended to improve more on their responsiveness in order to provide quick response to their customer’s requirements.  Moreover, they also should be more reliable in providing accurate information in performing the promised services. They must assure that all of their customers can quickly get responds and true feedback regarding their problems to ensure customer satisfy with service provided. Besides, the safety of the website and the protection of customer information alsoconsidered a vital action that should be concerned in order to increase the customers’ satisfaction.

CUSTOMERS’ PREFERENCE FOR E – BANKING SERVICES: A CASE STUDY OF SELECTED BANKS IN SIERRA LEONE

2011 ◽  
Vol 01 (04) ◽  
pp. 108-116
Author(s):  
R. A. GBADEYAN ◽  
O. O. AKINYOSOYE GBONDA
Keyword(s):  
Sierra Leone ◽  
Software Verification ◽  
Banking Industry ◽  
Online Banking ◽  
Chi Square ◽  
Frequent Change ◽  
Banking Services ◽  
Chi Square Analysis ◽  
Almost All

The development and the increasing progress that is being experienced in the Information and Communication Technology have brought about a lot of changes in almost all facets of life. In the Banking Industry, it has been in the form of online banking, which is now replacing the traditional banking practice. Online banking has a lot of benefits which add value to customers’ satisfaction in terms of better quality of service offerings and at the same time enable the banks gain more competitive advantage over other competitors. There are some associated risks identified in the study that seem to hinder the success of e-banking services and thus constitute major concern to both financial institutions and customers. This paper therefore, examines, if customers’ choice of banks is influenced by the quality of e–banking services provided. Stratified sampling was used; while the survey Instrument was a developed Questionnaire comprising open ended and Likert type of questions. The Likert type questions have a 4 point scale (indicating 1 = very comfortable and 4 = uncomfortable) divided into two (2) sections: personal details and customers’ e-banking preference in Sierra Leone. The instrument contained 36 items and was administered to about 400 respondents, while 360 completed and returned their Questionnaire. The statistical techniques used for the analysis were the Chi–Square and correlation. The Chi–Square analysis revealed that the quality of e–banking services offered by banks have significant influence on their customers at 95%, 3 degree of freedom. The paper recommends that various measures should be put in place to ensure more security such as installation of encrypted software, verification system of customer’s identification cards, frequent change of password, examining test questions and using mixed password such as the use of alphanumeric amongst others. The paper concludes that e –banking has become important phenomenon in the banking industry and it will continue as more progress and innovations are made in information technology.

scholarly journals MODIFIED SERVQUAL MODEL AND EFFECTS OF CUSTOMER ATTITUDE AND TECHNOLOGY ON CUSTOMER SATISFACTION IN BANKING INDUSTRY: MEDIATION, MODERATION AND CONDITIONAL PROCESS ANALYSIS

2017 ◽  
Vol 18 (5) ◽  
pp. 974-1004 ◽  
Author(s):  
Rizwan Raheem AHMED ◽  
Jolita VVEINHARDT ◽  
Dalia ŠTREIMIKIENĖ ◽  
Muhammad ASHRAF ◽  
Zahid Ali CHANNAR
Keyword(s):  
Factor Analysis ◽  
Customer Satisfaction ◽  
Financial Services ◽  
Banking Sector ◽  
Banking Industry ◽  
Process Analysis ◽  
Perceived Value ◽  
Online Banking ◽  
Foreign Banks ◽  
Banking Service

Banks are very important financial services sector, and in banking sector there is an intense competition amongst the local and foreign banks throughout the world. The objective of this research is to analyse the effects of perceived value and customer trust, and role of technology in banking service qualities and customers’ satisfaction in Pakistani context. For this purpose we employed modified SERVQUAL model with four dimensions such as empathy, competence, reliability, and online service. An adapted questionnaire was used to carry out this survey research, and collected 830 responses from the customers of Pakistani banking industry. We used factor analysis, confirmatory factor analysis, and bootstrapping methods to carry out this research. The results of the study demonstrated that our four-dimensional model of modified SERVQUAL has a significant impact on overall customer satisfaction. It is further concluded from the bootstrapping method that modified SERVQUAL dimensions and customer satisfaction are positively mediated by the perceived value and trust. Finally, it is also concluded that the implementation of technology serves as moderating variable in the banking sector. The outcomes of this research are beneficial to the senior management of banking sector in order to implement the effective and customised online banking structure to gain competitive advantages, and provide vibrant online banking services that enhance the standard and ease of services to the customers and earn their confidence. The originality and novelty of this research provide a significant contribution in the application of SERVQUAL model specifically for the banking service quality dimensions and customer satisfaction in marketing research.

Adoption and Acceptance of Online Banking

2017 ◽  
pp. 263-293 ◽  
Author(s):  
Abimbola Dada
Keyword(s):  
Comparative Study ◽  
Develop Country ◽  
Financial Services ◽  
Banking Industry ◽  
Emerging Market ◽  
Online Banking ◽  
The Internet ◽  
Electronic Banking

The introduction of electronic banking has revolutionised the financial and banking industry, with an increase in the flow of finances and capital remotely and also serve as a strategic move for firms to promote their financial services in emerging market. The research is a comparative study of the adoption and acceptance of online banking in a develop country like UK as opposed to an emerging market like Nigeria. The study reveals that majority of UK customers are more confident using online banking and carry out most of their banking transaction online. Unlike Nigerian customers where having access to the internet is considered as luxury. Furthermore, both countries highlighted security/privacy and fraud as the key constraint to fully embracing online banking.

Business Challenges of Online Banking Portals

2011 ◽  
pp. 102-105 ◽  
Author(s):  
Achraf Ayadi
Keyword(s):  
Web Sites ◽  
Banking Industry ◽  
Online Banking ◽  
The Internet ◽  
Single Source ◽  
Financial Advice ◽  
Business Challenges

During the last few years, the growing interest in the banking industry on the Internet has led to the development from simple banking Web sites into comprehensive online banking portals (OBP). These portals offer a great variety of services in addition to traditional bank products and thereby enable customers to obtain financial advice from a single source.

E-Banking Application and Issues in Abbey National Plc

2011 ◽  
pp. 253-258 ◽  
Author(s):  
Mark X. Xu ◽  
Siobhan Wilkes ◽  
Mahmood H. Shah
Keyword(s):  
Internet Banking ◽  
Online Banking ◽  
The Internet ◽  
Banking Services ◽  
Automated Teller Machines ◽  
Internet Portal ◽  
Internet Connection ◽  
Banking Service ◽  
Limited Company ◽  
Account Information

The financial service is facing a new delivery challenge in the shape of the Internet and e-commerce (Akamavi, 2005). The Internet as a channel for banking service delivery is fundamentally different from other channels such as branch networks, telephone banking, or automated teller machines (ATMs). The term e-banking is often used interchangeably with online banking, Internet banking, and PC banking. For example, Pikkarainen, Pikkarainen, Karjaluoto, and Pahnila (2004) define online banking as an Internet portal, through which customers can use different kinds of banking services ranging from bill payment to making investments. A bank’s Web site offering only information without possibility to conduct any transactions is not qualified as online banking. Lbbotson and Moran (2003) use the term “electronic forms of banking”, which includes telephone banking, PC banking, and Internet banking. In line with this definition, Lassar, Manolis, and Lassar (2005) refer e-banking as various formats or technologies, including telephone banking, direct bill payment, electronic fund transfer, PC banking, and online (Internet) banking. In this article, e-banking is referred to Internet banking or Online banking that it must enable Internet based transactions. This distinguishes e-banking from other electronic-based remote banking. E-banking can be carried out anywhere from a device with an Internet connection and it enables access to account information and conduct online transactions. E-banking brings up unique types of challenges and requires novel solutions (Shah & Gupta, 2005; Southard & Siau, 2004). This article reviews how e-banking has been developed in Abbey National PLC (Public Limited Company) with a focus on the important issues when implementing e-banking applications1.

Experiences from Using the CORAS Methodology to Analyze a Web Application

2011 ◽  
pp. 483-501 ◽  
Author(s):  
Folker den Braber ◽  
Arne Bjørn Mildal ◽  
Jone Nes ◽  
Ketil Stølen ◽  
Fredrik Vraalsen
Keyword(s):  
Risk Analysis ◽  
Mobile Phone ◽  
Web Application ◽  
The European Union ◽  
Sequence Diagrams ◽  
Model Driven ◽  
Customer Information ◽  
Research Institutes ◽  
Flow Diagrams ◽  
Account Information

During a field trial performed at the Norwegian telecom company NetCom from May 2003 to July 2003, a methodology for model-based risk analysis was assessed. The chosen methodology was the CORAS methodology (CORAS, 2000), which has been developed in a European research project carried out by 11 European companies and research institutes partly funded by the European Union. The risk analysis and assessment were carried out by the Norwegian research institute SINTEF in cooperation with NetCom. NetCom (www.netcom.no) is one of the main mobile phone network providers in Norway. Their ‘MinSide’ application offers their customers access to their personal account information via the Internet, enabling them to view and change the properties of their mobile phone subscription. ‘MinSide’ deals with a lot of sensitive customer information that needs to be secure, while at the same time being easily available tithe customer in order for the service to remain usable and competitive. The goal of the analysis was to identify risks in relation to the use of the ‘MinSide’ application and, where possible, suggest treatments for these risks. This was achieved through two model-driven brainstorming sessions based on system documentation in the form of UML sequence diagrams and data flow diagrams.

Improve the Security of Mobile Banking Service by T Key Authentication

2013 ◽  
Vol 846-847 ◽  
pp. 1612-1614
Author(s):  
Ze Nan Fang ◽  
Yu Zhi Li ◽  
Cong Zhao
Keyword(s):  
Financial Services ◽  
Banking Industry ◽  
Development Trend ◽  
Financial Security ◽  
Mobile Banking ◽  
Security Measures ◽  
Security Issue ◽  
Banking Services ◽  
Banking Service ◽  
The Development Trend

Combining the technologies of electronic currency and mobile communication, mobile banking services can not only make people in any time, any place handle a variety of financial services, but also greatly enriched the connotation of banking services. While people are enjoying the convenient, efficient banking services, the security issue becomes a focus of attention and a key to this business development. This paper outlines the development trend of mobile banking service, analysis its existing security measures and challenging problems, and puts forward a new solution to improve the safety of the mobile banking service. It is of significance to the development of mobile banking industry and the financial security of a country.

scholarly journals DIGITAL BANKING CHALLENGES AND OPPORTUNITIES IN INDIA

2019 ◽  
pp. 20-23
Author(s):  
Dr.Revathi P
Keyword(s):  
Banking Sector ◽  
Banking Industry ◽  
Online Banking ◽  
Challenges And Opportunities ◽  
Technical Issues ◽  
The Many ◽  
Marketing Budgets

Online banking is one of the most significant developments for the banking industry in its long history. However, despite the many benefits that online banking provides to customers, there are also a number of major concerns and challenges for marketers in the online banking sector. Traditional banking habits, security, technical issues, transaction difficulties, and small marketing budgets are all major challenges that online banking marketers will have to reconcile if they are to succeed in this field. However, demand for this industry continues to be very strong. So it is likely that online banks will only grow more advanced and successful as they strive to resolve their marketing challenges. However, despite the benefits of online banking, there is also a number of distinct issues and challenges in the online banking sector. These are highly significant both for banks that offer online banking, but also for their customers, who depend on the banks to operate effectively. Online banking marketers need to know these challenges so that they can efficiently navigate them. KEYWORDS: E- Banking, RTGS,NEFT, Plastic Money

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