scholarly journals Towards a Grid for Characterizing and Evaluating Crisis Management Serious Games

2017 ◽  
Vol 9 (3) ◽  
pp. 76-95
Author(s):  
Ibtissem Daoudi ◽  
Raoudha Chebil ◽  
Erwan Tranvouez ◽  
Wided Lejouad Chaari ◽  
Bernard Espinasse
Keyword(s):  
Crisis Management ◽  
Serious Games ◽  
State Of The Art ◽  
Assessment And Evaluation ◽  
Or Management ◽  
Analysis And Evaluation ◽  
Safe Environment ◽  
Training Costs ◽  
Evaluation Approaches ◽  
Evaluation Techniques

Over the last few decades, interest has grown in the use of serious games (SG) and their assessment in almost every sector. A privileged application domain of SG is crisis management (CM) in which these tools improve crisis behavior and/or management in a safe environment while reducing training costs. However, it is difficult to characterize and evaluate such specific SG. This article proposes a comprehensive grid defining features for description, analysis and evaluation of Crisis Management Serious Games (CMSG). First of all, the authors introduce SG, CM as well as evaluation and assessment concepts, and discuss their particular challenges by highlighting the need of using assessment and evaluation techniques to support learning and/or training. Then, the authors present, classify and compare the most relevant techniques dedicated to address this need by encompassing the state of the art of learners' assessment and evaluation approaches used in CMSG. Finally, this article presents in detail the proposed grid and discusses the major findings and contributions.

Improving Learners’ Assessment and Evaluation in Crisis Management Serious Games: an Emotion-based Educational Data Mining Approach

2021 ◽  
pp. 100428
Author(s):  
Ibtissem Daoudi ◽  
Raoudha Chebil ◽  
Erwan Tranvouez ◽  
Wided Lejouad Chaari ◽  
Bernard Espinasse
Keyword(s):  
Data Mining ◽  
Crisis Management ◽  
Serious Games ◽  
Educational Data Mining ◽  
Assessment And Evaluation ◽  
Data Mining Approach

scholarly journals Crisis, Communication, and Canadian Hospitals: An Analysis and Evaluation of Risk Preparedness and Crisis Communication Efforts of Ontario Hospitals

2020 ◽  
Vol 45 (3) ◽  
Author(s):  
Sebastian Dobosz
Keyword(s):  
Crisis Management ◽  
Crisis Communication ◽  
Strategic Communication ◽  
Crisis Response ◽  
Communication Process ◽  
Crisis Preparedness ◽  
Analysis And Evaluation ◽  
The Past ◽  
Risk Preparedness

Background While hospitals are complex and unique organizations, they are not often the subjects of crisis communication research.Analysis Through an analysis of each stage of the crisis communication process (preparedness, execution, and post-crisis), this study seeks to analyze and evaluate the crisis response of Canadian hospitals from a strategic communication perspective.Conclusions and implications This study reflects the findings of similar research in the field, confirming that hospitals in Ontario are indeed more prepared to face issues and crises that they have faced in the past. This study also demonstrates how integration between crisis communication and operational crisis management helps to foster a robust crisis preparedness strategy and a unified crisis response. Contexte Bien que les hôpitaux soient des organisations complexes et uniques, elles ne font pas souvent l’objet de recherches en communication de crise.Analyse En examinant chaque étape de la communication de crise (préparation, exécution, bilan), cette étude cherche à analyser et évaluer, par l’entremise de la communication stratégique, comment les hôpitaux canadiens répondent aux crises.Conclusion et implications Cette étude, à l’instar d’études comparables menées dans le domaine, confirme que les hôpitaux en Ontario sont mieux préparés pour gérer des problèmes et des crises qu’ils one déjà eus à gérer. L’étude démontre en outre qu’en associant la communication de crise et la gestion de crise opérationnelle, on peut développer une meilleure stratégie de préparation aux crises et assurer une gestion mieux coordonnée de celles-ci quand elles surviennent.

scholarly journals Natural Language Processing in Serious Games: A state of the art.

2015 ◽  
Vol 2 (3) ◽  
Author(s):  
Davide Picca ◽  
Dominique Jaccard ◽  
Gérald Eberlé
Keyword(s):  
Natural Language Processing ◽  
Natural Language ◽  
Language Processing ◽  
Serious Games ◽  
State Of The Art ◽  
Serious Game ◽  
The Other ◽  
Other Hand ◽  
The One ◽  
High Level

In the last decades, Natural Language Processing (NLP) has obtained a high level of success. Interactions between NLP and Serious Games have started and some of them already include NLP techniques. The objectives of this paper are twofold: on the one hand, providing a simple framework to enable analysis of potential uses of NLP in Serious Games and, on the other hand, applying the NLP framework to existing Serious Games and giving an overview of the use of NLP in pedagogical Serious Games. In this paper we present 11 serious games exploiting NLP techniques. We present them systematically, according to the following structure:  first, we highlight possible uses of NLP techniques in Serious Games, second, we describe the type of NLP implemented in the each specific Serious Game and, third, we provide a link to possible purposes of use for the different actors interacting in the Serious Game.

scholarly journals Batten Down the Hatches—Assessing the Status of Emergency Preparedness Planning in the German Water Supply Sector with Statistical and Expert-Based Weighting

2020 ◽  
Vol 12 (17) ◽  
pp. 7177 ◽  
Author(s):  
Lisa Bross ◽  
Ina Wienand ◽  
Steffen Krause
Keyword(s):  
Water Supply ◽  
Crisis Management ◽  
Emergency Preparedness ◽  
Indicator System ◽  
Data Set ◽  
Analysis And Evaluation ◽  
Preparedness Planning ◽  
The Status ◽  
Weighting Methods

Emergency preparedness planning in the water supply sector includes preventive measures to minimize risks as well as aspects of crisis management. Various scenarios such as floods, power failures or even a pandemic should be considered. This article presents a newly developed composite indicator system to assess the status of emergency preparedness planning in the German water supply. Two weighting methods of the indicators are compared: the indicator system was applied to a case study and a Germany-representative data set. The results show that there is a need for action in emergency preparedness planning in the German water supply. This is in particular due to a lack of risk analyses and insufficient crisis management. Numerous water supply companies and municipalities are already well-prepared, however, there is a need for action at several levels, especially in the area of risk analysis and evaluation of measures. In Germany, responsibility for this lies primarily with the municipalities.

How Consumers’ Styles of Thinking Can Control Brand Dilution

2018 ◽  
Vol 10 (1) ◽  
pp. 40-45 ◽  
Author(s):  
Alokparna Basu Monga ◽  
Liwu Hsu
Keyword(s):  
Crisis Management ◽  
State Of The Art ◽  
Contextual Factors ◽  
Negative Information ◽  
Negative Events ◽  
Crisis Communications ◽  
Negative Thoughts ◽  
Brand Dilution ◽  
Manufacturing Problems ◽  
Powerful Mechanism

Abstract Understanding consumers’ ways of thinking can help identify strategies to limit brand damage and elicit more favorable reactions from disapproving consumers. Analytic thinkers’ beliefs about a brand are diluted when they see negative information; those of holistic thinkers remain unaffected. While both analytic and holistic thinkers blame the brand equally for quality and manufacturing problems, holistic thinkers are more likely to blame contextual factors outside of the brand than analytic thinkers. This ability of holistic thinkers to focus on the outside context is the reason why their brand beliefs are not diluted. State-of-the-art crisis management should be proactive vis-à-vis potentially negative events. Crisis communications that highlight contextual factors as triggers of negative incidents offer a powerful mechanism to restrict brand damage. Additionally, elaborational messages that clarify the nature of the brand extension can curb negative thoughts from analytic consumers and boost their responses.

(Re)acting to the COVID-19 Crisis in Hotels

2021 ◽  
pp. 496-519
Author(s):  
António Melo ◽  
Sandra Vieira Vasconcelos ◽  
Carla Melo ◽  
Miguel Silva
Keyword(s):  
Content Analysis ◽  
Human Resources ◽  
Crisis Management ◽  
Management Practices ◽  
Structured Interviews ◽  
Safe Environment ◽  
Key Skills ◽  
Hospitality Sector ◽  
Key Dimensions ◽  
Hotel Managers

Aiming to provide an overview of the hospitality sector in Portugal amid the COVID-19 pandemic, in this chapter, the authors call on hotel managers and their perceptions to identify key dimensions and relevant crisis management practices within this unique setting. Supported by eight semi-structured interviews, it focuses on operations, human resources, and marketing, putting forward practical examples of the measures and changes introduced to create a safe environment for hotel guests and staff. Additionally, drawing from content analysis and the ensuing emerging categories, the chapter also provides relevant insights as to the most valued skills at this particular time. Standing out as key skills, adaptability, leadership, teamwork, and motivation are considered to be instrumental for businesses' sustainability and recovery, being the most valued by managers.

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