Measuring the Effectiveness of Designing End-User Interfaces Using Design Theories

2020 ◽  
Vol 13 (2) ◽  
pp. 54-72
Author(s):  
Juan Manuel Gómez Reynoso ◽  
Lizeth Itziguery Solano Romo
Keyword(s):  
Human Computer Interaction ◽  
User Interfaces ◽  
Perceived Quality ◽  
Design Guidelines ◽  
Computer Interface ◽  
Software Systems ◽  
Gestalt Theory ◽  
End User ◽  
Design Theories ◽  
Computer Interaction

Software systems are one of the most important technologies that are present in every task that humans and computers perform. Humans perform their tasks by using a computer interface. However, because many developers have not been exposed to one or more courses on Human Computer Interaction (HCI), they sometimes create software using their own preferences based on their skills and abilities and do not consult theories that could help them produce better outcomes. A study was carried out to identity whether software that is developed by using Gestalt Theory combined with interface development principles produces better outcomes compared to software developed using developers' current skills. Results show that participants perceived the system that was developed by a team that had been given training about Gestalt Theory and design guidelines had superior perceived quality compared to another team that did not receive the training. However, results should be taken cautiously.

scholarly journals Improving the Usability and Safety of Digital Health Systems: The Role of Predictive Human-Computer Interaction Modeling

10.2196/25281 ◽  
2021 ◽  
Vol 23 (5) ◽  
pp. e25281
Author(s):  
Chris Paton ◽  
Andre W Kushniruk ◽  
Elizabeth M Borycki ◽  
Mike English ◽  
Jim Warren
Keyword(s):  
Human Computer Interaction ◽  
Health Systems ◽  
User Interfaces ◽  
Distributed Cognition ◽  
Digital Health ◽  
Design Guidelines ◽  
Health Interventions ◽  
Ui Design ◽  
Interaction Modeling ◽  
Computer Interaction

In this paper, we describe techniques for predictive modeling of human-computer interaction (HCI) and discuss how they could be used in the development and evaluation of user interfaces for digital health systems such as electronic health record systems. Predictive HCI modeling has the potential to improve the generalizability of usability evaluations of digital health interventions beyond specific contexts, especially when integrated with models of distributed cognition and higher-level sociotechnical frameworks. Evidence generated from building and testing HCI models of the user interface (UI) components for different types of digital health interventions could be valuable for informing evidence-based UI design guidelines to support the development of safer and more effective UIs for digital health interventions.

scholarly journals Improving the Usability and Safety of Digital Health Systems: The Role of Predictive Human-Computer Interaction Modeling (Preprint)

2020 ◽  
Author(s):  
Chris Paton ◽  
Andre W Kushniruk ◽  
Elizabeth M Borycki ◽  
Mike English ◽  
Jim Warren
Keyword(s):  
Human Computer Interaction ◽  
Health Systems ◽  
User Interfaces ◽  
Distributed Cognition ◽  
Digital Health ◽  
Design Guidelines ◽  
Health Interventions ◽  
Ui Design ◽  
Interaction Modeling ◽  
Computer Interaction

UNSTRUCTURED In this paper, we describe techniques for predictive modeling of human-computer interaction (HCI) and discuss how they could be used in the development and evaluation of user interfaces for digital health systems such as electronic health record systems. Predictive HCI modeling has the potential to improve the generalizability of usability evaluations of digital health interventions beyond specific contexts, especially when integrated with models of distributed cognition and higher-level sociotechnical frameworks. Evidence generated from building and testing HCI models of the user interface (UI) components for different types of digital health interventions could be valuable for informing evidence-based UI design guidelines to support the development of safer and more effective UIs for digital health interventions.

ISO Human-Computer Interaction Standards: Finding Them and What They Contain

2020 ◽  
Vol 64 (1) ◽  
pp. 400-404
Author(s):  
Paul Green
Keyword(s):  
Human Computer Interaction ◽  
Systems Engineering ◽  
User Interfaces ◽  
Task Force ◽  
Technical Committee ◽  
International Standards ◽  
Human System ◽  
International Standards Organization ◽  
Browsing Tool ◽  
Computer Interaction

An HFES Task Force is considering if, when, and which, HFES research publications should require the citation of relevant standards, policies, and practices to help translate research into practice. To support the Task Force activities, papers and reports are being written about how to find relevant standards produced by various organizations (e.g., the International Standards Organization, ISO) and the content of those standards. This paper describes the human-computer interaction standards being produced by ISO/IEC Joint Technical Committee 1 (Information Technology). Subcommittees 7 (Software and Systems Engineering) and 35 (User Interfaces), and Technical Committee 159, Subcommittee 4 (Ergonomics of Human-System Interaction), in particular, the contents of the ISO 9241 series and the ISO 2506x series. Also included are instructions on how to find standards using the ISO Browsing Tool and Technical Committee listings, and references to other materials on finding standards and standards-related teaching materials.

HEURISTICS FOR AWARENESS SUPPORT IN GROUPWARE SYSTEMS

2021 ◽  
Vol 8 (1) ◽  
pp. [11 p.]-[11 p.]
Author(s):  
MARÍA TERESA CEPERO GARCÍA ◽  
LUIS GERARDO MONTANE JIMENEZ ◽  
GUADALUPE TOLEDO TOLEDO ◽  
EDGARD IVAN BENITEZ GUERRERO ◽  
CARMEN MEZURA GODOY
Keyword(s):  
Human Computer Interaction ◽  
Information Needs ◽  
Cooperative Work ◽  
Design Guidelines ◽  
Computer Supported Cooperative Work ◽  
Collaborative Systems ◽  
Evaluation Tool ◽  
Consultation Process ◽  
Awareness Support ◽  
Computer Interaction

ABSTRACT: Groupware Systems (GS) or collaborative systems are software systems that support the development of activities in which a group of users interacts to combine their skills, abilities, and work to achieve a common goal. In this area, an important concept is awareness, which is the information that helps people be aware of events beyond their current tasks. This information makes smoother the use of a collaborative system, so it is a fundamental element in this kind of software. In the design and construction of these types of systems, heuristics are used as design guidelines that serve as a useful evaluation tool for product designers and usability professionals. The current heuristics and guidelines for the design of awareness support focus on supporting the awareness of the team in the shared workspace, without considering elements to support the information needs of the user's own and individual interaction within the workspace. To address this problem and to facilitate the design and integration of awareness support, we developed 13 heuristics that integrate principles of Human-Computer Interaction and Computer Supported Cooperative Work to help groupware designers meet individual and team awareness needs. For evaluating the validity of the proposed heuristics, a structured and iterative consultation process was carried out with experts in Human-Computer Interaction and Computer-Supported Cooperative Work. The proposed heuristics can help software engineers develop collaborative systems that integrate awareness information and satisfy users' contextual information needs. Keywords: Awareness, virtual groups, collaborative work, heuristics.

scholarly journals Adapting the unified software development process for user interface development

2006 ◽  
Vol 3 (1) ◽  
pp. 33-52 ◽  
Author(s):  
Zeljko Obrenovic ◽  
Dusan Starcevic
Keyword(s):  
User Interface ◽  
Human Computer Interaction ◽  
User Interfaces ◽  
Multimodal Interfaces ◽  
Software Developers ◽  
Software Engineers ◽  
Unified Process ◽  
Uml Models ◽  
Computer Interaction

In this paper we describe how existing software developing processes, such as Rational Unified Process, can be adapted in order to allow disciplined and more efficient development of user interfaces. The main objective of this paper is to demonstrate that standard modeling environments, based on the UML, can be adapted and efficiently used for user interfaces development. We have integrated the HCI knowledge into developing processes by semantically enriching the models created in each of the process activities of the process. By using UML, we can make easier use of HCI knowledge for ordinary software engineers who, usually, are not familiar with results of HCI researches, so these results can have broader and more practical effects. By providing a standard means for representing human computer interaction, we can seamlessly transfer UML models of multimodal interfaces between design and specialized analysis tools. Standardization provides a significant driving force for further progress because it codifies best practices enables and encourages reuse, and facilitates inter working between complementary tools. Proposed solutions can be valuable for software developers, who can improve quality of user interfaces and their communication with user interface designers, as well as for human computer interaction researchers, who can use standard methods to include their results into software developing processes.

(Re)Engineering Cultural Heritage Contexts using Creative Human Computer Interaction Techniques and Mixed Reality Methodologies

2014 ◽  
pp. 441-451
Author(s):  
Carl Smith
Keyword(s):  
Augmented Reality ◽  
Human Computer Interaction ◽  
Cultural Heritage ◽  
Mixed Reality ◽  
Design Guidelines ◽  
Virtual Space ◽  
Interaction Patterns ◽  
Interaction Techniques ◽  
Current State ◽  
Computer Interaction

The contribution of this research is to argue that truly creative patterns for interaction within cultural heritage contexts must create situations and concepts that could not have been realised without the intervention of those interaction patterns. New forms of human-computer interaction and therefore new tools for navigation must be designed that unite the strengths, features, and possibilities of both the physical and the virtual space. The human-computer interaction techniques and mixed reality methodologies formulated during this research are intended to enhance spatial cognition while implicitly improving pattern recognition. This research reports on the current state of location-based technology including Mobile Augmented Reality (MAR) and GPS. The focus is on its application for use within cultural heritage as an educational and outreach tool. The key questions and areas to be investigated include: What are the requirements for effective digital intervention within the cultural heritage sector? What are the affordances of mixed and augmented reality? What mobile technology is currently being utilised to explore cultural heritage? What are the key projects? Finally, through a series of case studies designed and implemented by the author, some broad design guidelines are outlined. The chapter concludes with an overview of the main issues to consider when (re)engineering cultural heritage contexts.

Human-Computer Interaction in Consumer Behaviour

2015 ◽  
pp. 397-416
Author(s):  
Rocco Servidio ◽  
Barry Davies ◽  
Kevin Hapeshi
Keyword(s):  
Human Computer Interaction ◽  
Virtual Environments ◽  
User Interfaces ◽  
Information Needs ◽  
Consumer Behaviour ◽  
Future Research ◽  
Interactive Technologies ◽  
Digital Environments ◽  
Retail Services ◽  
Computer Interaction

Human-Computer Interaction (HCI) studies play an important role in the design, implementation, and evaluation of a new generation of graphical user interfaces designed to support consumer behaviours and information needs. In recent years, the spread of new virtual environments and innovative tools have revolutionized the field of e-commerce. Although new digital environments can enable or facilitate certain user activities, the quality of the user interface will remain a continuing challenge. The chapter aims to underline the relationships between HCI studies and consumer behaviour, focusing attention on virtual environments for electronic and Internet e-commerce (online retail) services. The potential of multi-modal interfaces and virtual environments for business and marketing are examined by: (1) providing an overview of the relationships between HCI and consumer behaviour, (2) showing how different interaction modalities can enhance the communication process between user and consumer system, (3) showing how digital and interactive technologies can offer to the consumer many advantages and unique opportunities in exploring information and products, and (4) new directions for possible future research.

Service-Oriented Human Computer Interaction and Scripting

2011 ◽  
pp. 1-20 ◽  
Author(s):  
Neil McBride ◽  
Ibrahim Elbeltagi
Keyword(s):  
Human Computer Interaction ◽  
Computer Interface ◽  
Service Encounter ◽  
Script Analysis ◽  
Ex Post ◽  
Service Interaction ◽  
Service Oriented ◽  
Computer Interaction

The emphasis of human-computer interaction (HCI) design on the technology and computer action tends to obscure consideration of the contribution of the computer interface to the service interaction. This chapter suggests that since a majority of commercial information systems support or provide services, the nature and progression of the service encounter should be a key concern of human computer interface designers. The chapter proposes the concept of service-oriented HCI in which HCI design is derived from service design, dialog is driven by customer needs and perceptions, activities that have led up to the service encounter are considered, and the service interaction dialog is aligned with the computer dialog. As part of service-oriented HCI, the chapter illustrates the use of scripting to examine ex-post the role of a computer interaction in a service encounter. It demonstrates that the computer dialog can drive the service interaction in such a way that the quality of the interaction is reduced and customer satisfaction affected. It concludes that the role of the computer system in a service interaction is an area for further research. Furthermore, script analysis may enable the development of human-computer dialogs that meet some of the criteria of service-oriented HCI.

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